Every time you come here they have a line out in the street, and never have any food ready. They always say "let me see if we have any" then they end up always saying it'll be 20 minutes or whatever as if to sway you from ordering it. Well I just waited in the drive through for 20 minutes I'm already invested! And since COVID they have had the lobby closed even though every other place out here has reopened their lobby?! It's just a nightmare. read more

How long has it been since the beginning of the pandemic?? And you STILL can't open the lobby? The customer service is absolutely horrible as well. The lines are extremely long. read more

Rock like biscuits, greasy old chicken and employees that hate you for daring to even try their food. If you enjoy waiting in a massive line for something inedible, this is your place! I wish I could say there's better options, but there really isn't in Little Elm. read more

Hasn't had KFC in years and used the drive-thru for lunch last week on a rainy day. Server working the drive-thru was super courteous and friendly. Order was correct and delicious. In a day and age where some fast food service is horrible I was super impressed by the customer service. read more

Went to get dinner tonight and it seemed like everyone had the same idea, long line and it was very very busy. We patiently waited and when we arrived at the window, we were greeted by a gentleman named Jason. He was very polite and helpful. I've found lately in the food industry, there are people with very negative attitudes and he had the friendliest personality. There was a wait, but Will def be back if we are treated kind like we were today! Grateful for his service! read more

We go here frequently since there isn't much else to eat in the area. We have lived here for 10+ years, so this is based on many trips there. They have been consistently inconsistent with service, food selection and order accuracy. We have to check the order every time we drive through because something is almost always wrong. They frequently run out of product at the strangest times. We have had multiple occasions where the person at the mic was very rude. Maybe my standards are just too high since there is always a line around the building, but I am hoping for new choices in the area soon. read more

Worst customer service EVER!! They have the most miserable people taking orders at the drive through at this location... the ALWAYS run out of chicken at their busiest times.. if you are that miserable in your jobs, then you should be in the field of customer service. Go find another job! The one positive thing I will say is that the chicken is ALWAYS fresh since they always run out! Smdh read more

Walked into this store and immediately picked up on what the other reviewers mentioned and turned right around and left! I am after all trying to feed young children and prefer things to be hygienic and under good management! Went to another kfc in Plano with 3-star rating. read more

I like KFC and at times I want some fish. I like the hushpuppies, but most of the sides for KFC or LJS are not very good. The Mac & Cheese are the least objectionable of the bunch... the fries taste like fish, so they are just OK. I can't tell you how many times my order has been totally messed up here. Extra things you order, like an extra piece of fish often aren't there when you get home... a tip, CHECK YOUR ORDER before you leave! That's the main reason for the two stars... this isn't gormet food, but the fish and chicken are good enough to rate 3 stars... read more

First time ordering KFC from this location not very good over here. The lady (Cierra) taking orders doesn't understand half what I was saying , my order was missing items. I hope corporate see this or head boss of this Facility get this fix soon as possible. I could see this KFC shutting down in this area if they don't get it Straight from all the reviews They see on here. read more

I have ordered from this KFC before through a delivery service and this by far has been my worst experience. I asked for a Kentucky grilled chicken breast in my box and it was extremely dry and COLD!!! the delivery only took 14 minutes and my friend's original recipe was Luke warm. The grilled chicken was tough and seemed to leftover from lunch or something, not fresh tasting at all! I will not be ordering again! read more

What the hell did they serve me, cuz it's not chicken. Not only was the Nashville hot tenders burned, they charged me for the wrong order. I spent my night driving back and forth to return an awful meal, the manager was completely UNBOTHERED. No customer service at. all. She gave no plucks about my experience. Offered NOTHING to make up for it. That's the LAST dollar I spend at this trash establishment. I wasted 1.5 hours on "fast" food not meant for human consumption. read more

I got the 20 dollar fill up. Great food and friendly service. The food was hot and fresh. I did drive thru

This location's drive thru is HORRIBLE!!! I've been sitting in line for 40 minutes!! The only reason I'm still here is because my 10 year old wants it badly. They locked the doors so you can't go in to order! I will NEVER come back here again. HORRIBLE CUSTOMER SERVICE!!!!!! read more

This location is very slow!! They had no cars in the drive thru, but it took them forever to get our couple of items. The potatoes were cold and the Mac and cheese had waaaaaay too much sauce. It was disgusting!! Won't go back there. They are also too expensive for what you get. read more

How hard is it to gravy in the bag ? Get all the way home and nothing I don't mean this in a funny way either !!!!!

This place hasn't been reviewed on over 3 years so here's the 2016 update. 1. The line to order was long but the wait in drive through felt like 30 minutes. The time started at around 6pm so it shouldn't have been that long of a wait but it was. read more

If I could give zero stars I would. Lady working the drive thru was the rudest most disrespectful and ignorant person I've ever come across in my entire life. Do not come here take your business elsewhere. Disgusting read more

When through the drive through. It was so slow. I was stuck there for 30 mins - no exaggeration. They shorted me two large sides of mashed potatoes. I didn't discover this fact until I got home. I called the manager on duty, Jose Enrique, who asked someone and was allegedly told that they did give me my full order. Jose then Started to argue with me about it. I couldn't believe it. They basically stole my money and then called me a liar. Finally when I asked for his supervisors information he agreed to refund my money if I came back to the store. Well I didn't go back and I will never go back. You should t go here either. I will never go back. Worst managed place in Texas. Boo. Boo. read more

I went yesterday at kfc at 9:50pm and the employees that went outside screamed that it was close and on their website it clearly says says that it closes at 11:00 read more

Long wait line, even in drive thru (15+min). The recent $20 fill up meal gives you 2 mash but only one gravy. Doesn't make sense. The biscuits were cold and dry. Very disappointed with the quality of food. Update: After a few years, I gave this place another try. No redemption and definitely confirmed not only their slow service but rude service as well. Wait time: exactly 16minutes. The two cars in front of me waited and then had to eventually pull forward and park. When I pulled up to the window I told the guy the wait was too long and that unless they had my food ready to hand over, I wouldn't pay and would go elsewhere--I didn't want to wait anymore. Instead of being apologetic, he made excuses saying they were busy. I told him that his reviews on Yelp are horrible and confirms that their usual wait time, regardless if they are busy or not is still around 10-20min. His response was "and yet here you are". My mistake for giving them a second chance. So I will never patronize this location again. read more

Seriously, don't waste your time here. So many other better fast food chicken options within a mile. Biggest issue for me is the lack of customer service and unhappy staff. As a result food quality is sub-par. Nothing worse than standing in line when you are hunger and getting a grumpy person behind the counter on a consistent basis. read more

Don't stop here they have attitude everyone of their matching crew. They don't care about the customers. They just want to take your money and give you good and bad mixtures of chicken. Forget about the pot pies they are always out. Also when their oil gets dark their chicken is dark and not golden fried anymore cause they won't change that oil no matter how much stuff they fry up. Bad attitude, unfriendly people. Why are they running a food place. They know customers want it right. We aren't garbage disposals with money to throw away. read more

I was very disappointed with KFC today. I used the KFC app to pick up at the drive through. I was picking up food for a small birthday party 15 minutes away. I ordered two 8 piece buckets of Extra Crispy Chicken, that came with 2 potatoes with gravy, 2 coleslaws, and biscuits. After I picked up my order and arrived at the party, I saw that instead of getting the Extra Crispy chicken, I was given Original Recipe. And to top it all off, the potatoes did not have any gravy on them, as it's pictured on their app, nor was I given a container of gravy. I would have driven back to KFC, but that would have meant that I would have to drive another 15 minutes to get there and then another 15 minutes to drive back to the party , one hour of driving for this meal if you count the time I went to pick up the order in the first place. And the food would have been cold by the time I would have come back with the gravy, and everyone was already very hungry. So we ate the food, but it was not what we were looking forward to. I feel very ripped off!! read more

Went to this location last night to get the 2 pc leg and thigh fill up meal. I asked for the thigh to be substituted for a leg. They told me they were unable to substitute. I didn't want to pay additional for the meal because I didn't want the additional side item. So, I ordered the strip fill up meal. Only to be told they were out of strips. I drove off. read more

*New Location to Little Elm* Food is good and staff iss courteous. Being new to the city the drive through is overwhelmed with all the traffic in and out, but expected due to the location. read more

Don't come here. The so called "owner" is the rudest. I feel sorry for her employees. The service is horrible. Go visit another KFC that treats you better and like a customer. read more

If you want food poisoning this is your place. Wife and I ordered the chicken bites on Saturday and lets just say they did not agree with us... Reporting them to the public health department and will certainly never eat there again. Feeling queasy... read more

The dining room was very dirty. Several tables were available for sitting, but none of them had been cleaned since who knows when. The staff working there seemed very distracted and thus customers were not being paid the attention they deserved. The person who appeared to be the manager was having very loud conversations with other staff members, and spent more time joking with staff than concerning herself with the condition of the dining room and other matters. Food was average at best, but average food would have come across better if the restaurant had just been clean and the staff focused on quality service. read more

Get ready to wait. Slow and retarded service. Always forget to give you napkins. Your food is always cold because it takes too long at the drive thru. Make sure you plan for extra time. You can cook your own meal in the time it takes these clowns to get an order up. read more

How slow can you go. Been in drive thru for about fifteen minutes. Only ordered two meals so what is going on there. Hopefully when I get to window they are super nice at least. read more

This KFC in particular had amazing service and very polite workers. Specifically Tyler, who was our cashier, was very very polite and was still checking if we needed anything while dining in. That kind of service at a fast food place is very impressive. read more

The fish and chicken was amazing. Also I met Yolanda I think her name was. She was really nice, great personality.

This place isn't your typical KFC. It is one of those split restaurants with Long John Silvers. As a long time fan of KFC and LJS from my childhood of living in a small town with only those two fast food places to choose from. But this place seems to never stop surprising me. We have been coming here for 4 years. Customer service has always been bad and the food is either really good or just plain awful. Tonight was no exception after sitting in line for almost 15 minutes I started to place my order. 16 piece family meal and a L8 (3 piece chicken and 2 piece fish). I have always substituted a piece of chicken for a piece of fish. Today I was told they couldn't. What? Why? They recently raised the price by $2 and I can't get a substitution. So I asked to speak to the store manager. They said hang on. Some guy comes to the window and I ask are you the store manager, he says I am the assistant store manager. A long story short he said he would do it and I placed my order. I asked for the owners name and I am told it is Yolanda Michaels. I get home after 15 min and open my box to my surprise I had one chicken and two fish! ARE YOU SERIOUS! I call the store and speak to a manager that I can not understand. I ask to speak to the Asst. Store Manager and they tell me to call back in 30 minutes. I ask the person on the other end if they really want me to wait 30 minutes to resolve an issue with my food. He says something I cant understand. So I drive up there and some lady in plain clothes comes up to help me. I explain the situation and she says we can't do substitutions. I explain to her that he did and she says we don't and we won't. I will only give you two fish and the three chicken. I tell her that he has already done it but left food out. She said you can either take it, or I'll give you your money back. So I choose to get my money back. I asked her what her name was and she says Yolanda Michaels. I quickly reply with the owner? She says the manager. I let her know I was told she was the owner. She says I wear many hats. At this point I am done. It's obvious they don't care about their customers, or the quality of food they serve. It just doesn't make since. They don't even have the LJS vinegar there instead they use an off brand! Stay away. Beware!!!!! read more

This place is beyond terrible. If you are a chicken place, how the hell do you run out of chicken? We waited in the drive thru line for 20 min and then we finally made it to the window they told me they could not give my son a drumstick to replace the thigh because the owner said not to do that. I had to order a more expensive meal for a 9 year old. Then they run out of extra crispy. Then they run out of drumsticks all together. Say WHAT???!! The people there are incompetent and most of them can't speak English. They do nothing to make up for their errors. Not at all customer friendly. Not going back there. Waste of time and money!! read more

This place does not care about their customers, just got a 2 piece xtra crispy chicken breast meal, was up charged 80 cents which was fine then was given OLD chicken that had been obviously sitting around for hours!!!! Was told they could do nothing about it unless I brought it back, explained that I was at work on a 12 hr 7pm-7am shift, still nothing they could do. The point is why was I given OLD chicken at 5:42 in the afternoon/evening?!!!! Will never go back there!!! read more

This is absolutely the best KFC I've been to. They have wonderful service and the staff does everything to make sure the customer leaves with a smile on their face!! read more

Meh.. not too good. A lot of times it is unedible. The fish is greasy and dried out inside. The hushpuppies are either burnt or mushy inside. Not the greatest place. read more

I would not recommend the KFC/LONG JOHN SILVERS to my worst enemy! For starters the food is always horrible! I paid the location a visit in Little Elm, Tx store #J007001 on 11/04/2014 I ordered a $30 family meal I told the worker I wanted it cooked fresh so I was told it would take 10 min to get fresh wings , after waiting I get home to find I had old burnt wings they threw back in the grease. I return to the establishment & expressed how unhappy I was with the order that I received. What I got was a very rude & aggressive female pointing a finger in my face & trying to jump over the counter to fight me meanwhile other employees holding her back like she was going to hurt me. The store manager Edgar Gonzales then came to the counter looked at the burnt wings told me they where fresh & said he did not care what I was talking about, while he said nothing to his out of control employee. I told the manager I wanted my money back & the manager said I needed to bring the meal back, so after returning home again to retrieve the meal I return with my wife upon doing so the same outrageous female jumped on the counter again & hit my wife therefore a fight insued. The police were called the employees told the police that no tape could be reviewed because where the fight happen, the employees wanted to say there was not a camera angle over there. The place looked like a teenage hang out everyone in there were all running on the crazy chicks side like she was some bad azz totally ridiculous this place. I thought I was at a night club not a restaurant to feed my family!..........I TOTALLY FEEL LIKE NO JUSTICE WAS SERVED IN THIS SITUATION AT ALL!!!!! BUT MY VOICE WILL BE HEARD DO NOT EAT HERE! read more

What a joke. She took my order couldn't get it right. Then they ran out of extra crispy chicken. This is the 3 rd time they took my order wrong, missing items in the box, shorted me chicken and had to go back because they gave me wrong items. Piss poor management and service. Do they train these people? read more