Horrible service! We waited in the drivethru for nearly an hour. No explanation or even any apology. The management staff should be fired! Absolutely pathetic read more

Absolutely horrible place waiting in line for more than 10 minutes inside And once I went to order a pot pie they said they didn't have any I said I can wait they refused to make any more, but they were willing to make mac and cheese for someone else even though it was going to be a 40 minute wait but they refuse me, horrible customer service and I never want to eat at that Madera location ever again horrible horrible people and service. read more

Unbelievable horrible service. I keep saying "never again" but after a long period of time I end up giving it another chance hoping for improvement but instead it's worse than my previous visit. How on earth does the franchise keep this place open. I wish there was another KFC in Madera. Last time I was there I ordered inside instead of the drive through. I ordered chicken tenders after about 15 minutes the person who took my order asked me "why are you standing there " I told him that I was waiting for my chicken tenders, he then told me that they were out of chicken tenders so I would have to order something else. I told him that I would just take my money back. He then told me that they couldn't give me my money back because the manager wasn't there. I asked him what I should do, his answer was."go home ". Yes, that really happened. read more

Best chicken in Madera, employee's we're very polite and had my food done quickly. I'm very satisfied

This place is a joke they always say they are out of things I think it's just lazy teens not wanting to do their job. I was told they were out of chicken tenders and it would take over an hour to make, they almost never have mac and cheese. This location is in need of new management and employees don't bother doing the surveys nothing will get resolved. Avoid madera location at all costs if you really want kfc take the drive to chowchilla or Fresno! read more

I have been going to this location for over seven years now and have gone inside to order maybe three times, the rest of my trips are always using the drive thru. Over the years my experience has been pretty good. I know when I come here it's fast food so I'm not expecting my food to come out like the pictures. There has been some not so professional employees, but nothing has affected my experience other than wait times. On a few occasions for waiting long I was given a free soda so that was nice. Food is ok, the chicken is everything you would expect from a KFC which is pretty good. Favorites would be the fries, mashed potato bowl, chicken and coleslaw. The biscuits when fresh are good with honey and butter. Favorite sauces here would be the bbq sauce and the Nashville hot sauce. The chicken littles have a decent size piece of chicken if you want a small meal. This location was remodeled recently.. read more

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Really annoyed with KFC right now! They were out of half of the things I ordered and then as a sub for mac n cheese (which I paid for but they were out of) they gave me a giant container of mashed potatoes with some watery gravy! So unappetizing... Trying to make it through the work week and needed KFC to come through for the win but instead it was an EPIC FAIL! Don't waste your money at this place. I don't know who's doing the ordering or training these kids but they need to step it up unless they want to end up just like Long John Silvers who's now permanently closed. read more

Came to eat inside at 8:50 but they were closed. Drove thru the drive thru and ordered a pot pie with chicken. She told us the pot pie would take 20 minutes, when we asked for hot wings instead she advised they would take 12 minutes. She made no suggestions what they did have so we decided to go down the road to Wendy's where the employees were helpful and courteous. Won't come back here again! read more

This location probably has the WORST staff ever. Came in to get some food to go, and I guess some dude who used to work there decided to stop by. I usually don't mind these type of things, but when the workers who are supposed to be serving me but instead decide to have some social time with this fcking guy, by saying, " COME HERE NI##A!!!, WASSS UPPPP NI##A?!, WE GON' DRANK ALL NIGHT NIIIII#AAAAA" for a couple fcking minutes, instead of acknowledging me and asking what I would like to order, it just baffles and irritates the hell out of me. Even when I was their age working at fast food joints in high school, I knew when to give a customer some respect and attention, when I ever had friends visit me at work. It did not look like anybody was taking charge as well...straight anarchy mode here. And by reading the previous reviews, it seems like nothing has changed. I was really close to leaving and just going to Wingstop, but my craving for their chicken was too much. And on the plus side, they did bring out my order fairly quick and it was correct as well. F%ck this place though, I probably won't ever come back unless some change in management or employees is done. read more

I love kfc but this location...has a lot of problems. They are constantly out of product. On any given day at least two of the things I try to order they are out of. Also the chicken is so inconsistent which I don't get, don't they have cooking instructions that they follow? How can it be dry as a bone one visit and then the next visit pink in the middle? Don't do the drive through, you won't be able to understand the person taking your order and you will wait forever. Park and go in. Or better yet head over to fast way chicken...you will be better off. read more

New years eve, I fancied a KFC... not had one in over five years. I ordered the big box and a side of wedges. The mash potato and gravy was for my husband he also ordered an extra large mash potatoes and gravy. Wedges were for me. Cost around $14.00 Oh my god, what have they done to the chicken coating? Tastes nothing like the coating they used to have, all I could taste was the pepper. Other than this, it could have been any old fried chicken, no differentiation what so ever. The wedges, should have been crispy on the outside and soft in the middle right? These wedges were skinny and over cooked. I almost broke a tooth biting into one, no exaggeration. It wasn't just the odd one or two... all of them, hard, stiff and inedible. To add insult to injury, they forgot to add my coleslaw. Mash potatoes, how can you go wrong with mash potatoes? Was so watery it could almost be soup. Oh KFC, what have you done.... I doubt you will be in business much longer. The quality of your food is appalling and not cheap either, I hope for your sake the Madera location is not indicative of the rest of your stores and that it was only a bad experience in Madera CA. read more

I can't tell you how many times I order from this place doesn't matter morning noon or night they always get the order wrong, and forget about sauce of any sort. They straight up refuse to get anything right and I will never come back. Don't waste your time with this excuse of a restaurant read more

This was one of the worst experiences I've ever had in a Chinese Restaurant. Customer service was adequate however, the color and flavor of the food was poor and it's wasn't a matter of taste. & that's on periodT luv. read more

Ordered kfc and it was so nasty the chicken was so salty couldn't even enjoy it probably gave me high colesterol with all that sodium I know it was seasoned by a white person. read more

Hi I'm writing this review went to KFC today chicken was good but there sides are horrible biscuit was dried out and hard and the French fries cold and hard also they need a better management and not leave there sides sitting around so long read more

Normal KFC. not a big fan. but the taste is good. that day i enjoyed the time with my girls and the customer service was fair. the girl that was at front counter was good about everything and we experienced a nice visit. the biscuits are always on point and the gravy always nice and warm. read more

Every time I order from here thru DoorDash they always mess my order up!! Something is always missing, if it was once or twice ok but this is like the 4th or 5th time. Get it together lol read more

Beware.. I picked up. $20 family meal and received sides that were spoiled. The mashed potatoes smelled and tasted sour . My family and I ate our meal without the sides and after presenting this concern KFC management & owner regarding this matter they Suggested that my concern could not be valid because they sold many meals throughout the day without any other complaints. It appears that they have very low standards at this particular KFC by failing to address public issues related to food health and safety. read more

Horrible service. Showed up at 8:37pm to dine in. Waited 20 mins for our order before WE brought it to their attention that we still have not received our food. Staff seemed to have forgotten to put our order in. When we brought it to their attention the lady behind the counter had a chuckle. Young kids working couldn't tell who was manager. Waste of our time. read more

Waited for 25mins inside watching people get there meals that came after us.. had to call the shift lead over and ask him what the problem was. He was apologetic and nice but understood why we were so mad. Edwar was very helpful n nice. Refunded our money and gave us our meals. read more

Only get worse and worse Out of gravy on a Sunday at 3 pm?? Over priced Customer service sucks!! No one smiles or acknowledges you,if a long wait atleast offer a free soda,the employees there must have no other option cause none of them seem to like it there....while this store has been open all these years I will never step foot in that place or recommend anyone eat there again.... read more

Employees and management don't really seem to know what they are doing. On my last visit The employee working the drive-through window did not even talk to me she just took my credit card, charged me, gave me my order and then walked away from the window she did not even give me a chance to ask for plates and napkins. After I found out that the shift leader packed my order completely wrong forgetting to pack another large mashed potato my biscuits were completely crushed so I just had a box full of breadcrumbs and I also ordered a large potato wedge and the box was under filled. And for the chicken I was supposed to have received eight pieces of chicken both dark and white meat and what I received was eight pieces of just dark meat and the chicken was extremely greasy to the point where the breading was even falling off. read more

This KFC in Madera is the worse KFC I have ever eaten at!! They never have extra crispy chicken along with other items and they are rude and disrespectful. I have been to this KFC numerous times and been disappointed EVERY time. If the Colonel was still alive he would be pissed!! read more

There's an issue every visit so I officially gave up on this location. Some times it takes 10-20min ( not exaggerating) for the drive thru, not fully cooked chicken when you order a bucket, or they forget something. read more

Worst KFC I ever been to. Place is dirty. Employees are extremely rude. Chicken was raw. Mac and cheese was cold. And the biscuits were hard. Will never come back to this KFC. I'm surprised this KFC is still open for business. So disappointed. read more

Horrible customer service. Order is wrong 9 times out of 10. The wait time is ridiculous. They need to fire all the staff and rehire all new people. This place is a joke. read more

Worst service.. Just sat in line for 20 min. That's why I am posting this because I have nothing better to do then write this review because that's how slow there service is.. I legit will never come here again.. It's terrible.. I can't believe I took time out of my day to even write this. TERRIBLE read more

Horrendous customer service!!! Drug-test your employee because ratchets look high! I came in on Saturday at 7:00 PM and couldn't leave until 7:40 Pm. The dark girl with the acne scars was the worst!!!! read more

This is one of the worst ever!! How can they consistently be out of everything???? Cant get an order right, dinner time and have no biscuits...mac cheese or chicken WTH!! Desperately need a decent manager! read more

I been to KFC in the pass but this is one that I will not come back to. There was poor service and very long wait for only one order took at a time. Then the people that ordered food after you get theres before you. I'll drive to Fresno next time I want KFC or maybe I'll just get something else all together. read more

This KFC sucks the chicken tenders are old the biscuits are old the gravy is watered down I don't even know why I keep coming back here don't do this to yourself go somewhere else read more

I came today to pick up a complete dinner for my family. My dad being placed in a rehab home as my mom can't take care of him any more. Nothing says family like a KFC dinner outside with everyone there. Not only was the chicken good but they made sure I had everything I needed. Thank you for letting me replace the wedge fries for the mashed potatoes. It was a kind of you all. I will return! read more

This place has been the worst place ever. They are always out of something. The customer service is always bad and they make u wait twenty minutes just for two chicken little. This place needs to be better managed or shut it down read more

This Place Has The Best Gravy And Mashed Potatoes! Just Because We Had To Wait For A Long Time,They Gave Us Extra Chicken and Cookies In Our Bag! read more

It's been a few years since we had been there due to bad experiences in the past. Glad we tried it again, they changed our minds. The employees were very friendly, they seemed like they were enjoying their jobs which is always nice to see, no one wants to see people with cruddy attitudes at the counter. The order was correct which was a concern but everything was as ordered. Overall we had a really good experience. I am only giving 4 stars because the Mac and cheese seemed a little dry as if it had been sitting for a while read more

We have lived in Madera just over 2 years & never come here we had family come from out of town & so we tried it worst ever I should of read the reviews over first, we got there about 530 not to late drive thru was busy so was inside but everybody was taking it to go there was only 4 of use we ordered the 12 piece meal with all the sides & 4 SMALL drinks the cashier only charged us for 2 & it all came out to $56 dollars at first we we're like ok the meal we ordered didn't really have a special price so when we sat down the girl OVER CHARGED US she added on 2 extra meals ok girl we we're only 4 people & we said for here, then she refunded us & said that I SAID 2 extra meals ugh no, then she gives us no plates no silver wear how are we suppose to eat with are hands like animals. While we were eating almost every other person who came in was from the drive thru & their orders were wrong & they complained about no plates or silver wear too the manager was there helping but Jeeze they need way better staff working. read more

Not your friendliest KFC... service is not only slow but appears to be some very unhappy employees. zero chance I'll be a returning customer.... read more

Waited 15 minutes just to place my order. Staff present didn't acknowledge anyone in line and say "we'll be right with you" or anything. Once I made it to the front of the line and ready to order..... 10 more minutes to wait for hot wings. Customer Service training needs an overhaul. I guess on the bright side, I received a free drink for the wait. I already don't come here very often and this is the main reason why. Need more staff, and an Adult in charge to Supervise. Preferably someone with experience and great customer service !! read more

The menu board states items incorrectly. It stated that the chicken strips was a combo but when I asked what was in the combo I was told it was just the chicken. Then I was told that if I wanted sides it would be $10.00 more and it would include biscuits. When I got to the window I was told that it would be an additional 15 minutes to get biscuits. How could you be out of biscuits on Sunday before noon? I was handed the bag and even though the employee could see it was too heavy for me and I almost dropped my food she just let it go. I just had surgery and my stomach muscles are weak, since I was holding the bag from falling I bruised my side on my door. Before I could asked her to help me she closed the window and walked away leaving holding on for dear life which is when I hurt myself by twisting to get my other hand to pick up the bag. After being in pain and spending $34.00 worth of food I could not eat it due to my pain. Definitely posting this on all my social media outlets since your employees don't care I am sure your customers will. read more

The worse kfc ever...I went there three times in the last six months and they got my order wrong all three times. On my last and final trip, I ordered all white meat and when I got it home, it was all dark. I bagged it all back up and went back through the drive thru and got my money back. If I want KFC in the future, it won't be from the madera location. read more