No fries?? No root beer?? A&W/KFC?? I was offered Mac n cheese instead of fries then they forgot it anyway. Coney dogs and chili dogs look the same. I'm really sorry that the employees have to explain away not having things. At the same time I think that they could try harder with what they do have. KFC should talk to the manager, really good talk. read more

This place is poorly ran. Went in last night 7/24/18 to order some food for the family. Waited in line for 15min. 2 people in front of me both orders were small under $10. The cashier didnt have a clue or any training on how to do her job. Then there was no one helping her. After thatbslow process. I ordered my food witch she need help on. After waiting 13min i was told there out of fries completely. Wtf?? Ok wedges then. Get home my freakin burgers were at least a day old meat. It was so bad i didnt eat it. Am/pm burger is 100% better .... This place sucks and needs new Management.... read more

I was here at 7pm 5.15.2021..drive thru..black girl was so rude I even said thank u and she looked at me weird..this is the 3rd time in a year u went there always bad ..today the hamburger was a mess.. customer service bad as always..not sure how they are in business still read more

I asked for bbq and ranch sauce, didn't get any, instead I received a crap load of honey for my biscuit and not even butter. Tore open the chicken and a raw section. Smh I told the man who answered the phone about the sauce situation like who's going to eat dry ass bread and chicken, all he could say was, "sorry for the inconvenience" BYE! Never again read more

I don't know why I continue to endure the worst customer service, several hours chicken strips which were so hard to eat, when you ask for dipping sauce they never put them in the bag and look at you and say they're in there. I can't believe this KFC is still open. Very disappointed. Please don't go to this KFC. read more

Botched delivery -- AGAIN. Half of our pot pie meal order was missing this time. Occasionally the drinks are missing, which is less important, so we would take credit on them, but the whole second meal was missing this time. On top of that, when my roommate opened up his pie, the dish was less than half full as well. We're just not doing this again. Before the pandemic, KFC was excellent. Now this is just intolerable. Maybe we'll check it out when we can go to the restaurant ourselves, but no more ordering in from this location. read more

My roommate and I have ordered from this KFC and eaten at the restaurant for several years. There have been a few botched orders, but today ended any further orders. Two pot pies, two drinks ordered and only one delivered. In addition, the crust was over cooked, the filling only half filled and very salty. I do understand demand is high. read more

Another bad experience at this location. Is it really that hard to serve an order complete? I called the store and spoke to the manager. All she could say was that she was sorry. She said if I came back she would give some free items. That's not the point? I don't want to have to go back. If it was for my wife liking KFC I would never return to this location. The management doesn't care and neither do the employees. Freaking disappointing. read more

Awful, Awful, Awful. The chicken they gave me was extremely small, barely any skin and looked like someone had it before me. Stay away from this awful, awful restaurant. read more

Horrible customer service! All I'm gonna say, they make no sense! Not willing to help or work with customer at all. They refuse to split the check and their food is NEVER fresh. There's a lady with a middle eastern accent who is the worst employee there. Watching the way she speaks and socializes with customers is not okay and should never be tolerated. PLEASE GET NEW EMPLOYEES!!!! I can keep going on and on but I think y'all get the point. read more

This place is next to my house I regret going there every time they always forget something of mine and the food is usually cold and they just throw it in a box I advise you to go in the Carl's Jr. next door I never had a problem at Carl's I was short 27 cents on my combo and he let go and the kfc famous bowl upset my stomach not good read more

I don't normally post reviews, but this place needs to get it's act together. They have gotten my order wrong a couple of times, but nothing major. I ordered a bucket of EXTRA CRISPY legs and thighs. I got home and guess what? THEY HAD NO CRISP ON THE CHICKEN. It was original recipe. The people are always friendly, but I feel like the restaurant is a little understaffed and they don't listen completely to what your ordering. read more

I ordered through the kfc app & never RECIEVED my food. When I called & seen if I can pick up since I live 2 mins away. The shift manager said "hAndle it WitH DoorDasH" when I don't even have door dash. Only kfc app. But anyways, I never got my food, therefore all I want is a refund & to never order kfc again. when spoke to a representative from KFC, somebody from DoorDash has to contact me. I'm $40 short still waiting for my money back wtf! I'll be taking matter into my own hands today this is not fair! Don't dine in they care less if you dine in too read more

Wanted to place order yesterday, but apparently the intercom was not working properly. I was asked twice for my order and gave it twice. Then a woman came on shouting at me, in what sounded like Spanish. I pulled tom the window and said you don't need to shout I gave my order twice. In very broken English she said, "What was it". I repeated 3rd time. She gave me a cost that wasn't correct. I asked about the drinks and gave the drink order for a 3rd time. She said something again in what sounded like Spanish. When I tried to give the drink order for a 4th time she shouted at me in this language I could not understand and slammed the window shut. I left with no food and will no be going back for the dinners I usually picked up a couple times a week. Window people should at least be able to speak understandable English. read more

Stay away from this KFC!!! The food and service are the worst. I've been here a few times... one time they tried overcharging me, I asked for the Tuesday pot pie special, she charged me for 3 instead of 2 that I ordered. On two occasions I went through the drive-thru and was asked to park and wait for my order, somehow those 2 times they forgot my order, I had to get out and get it myself and was ignored at the counter. One of those times I ordered a blizzard shake and it was filled halfway. This is why I now drive further away to get Popeyes if I want fried chicken, it's worth it. read more

I should have looked on here before I went or listened to my gut when I wondered why nobody else was there at 6:30 pm. First off I order the 8 pc. meal and they tell me they are out of breasts. Then I get to the window and they are out of BISCUITS(my favorite part of their meals). How in the hell can KFC be out of chicken breasts and biscuits? Especially when it looks like nobody else eats there. The chicken I did get was cold and tasted 3 days old! Corn was cold! Mashed potatoes were cold! Gravy was cold! I guess they get 1 star since the coleslaw was cold like it's supposed to be. Stay far away from this place. Hopefully it closes so they can put in a Chic-Fil-A. read more

Went there for lunch today. The woman working the window was either having a bad day or is just a miserable person. Just not a pleasant attitude. I had to ask for sauce for my chicken strips. Usually, they ask what you'd like with your chicken strips but if I didn't ask, I wouldn't have got any. I know this because I was apparently supposed to ask her for the 2nd cookie in the order that I had paid for as well as plasticware. Not very happy. read more

I came here twice today 6/18/19 and the service was so amazing I felt I had to write a review and compliment the girls that took care of me for such amazing customer service. The food is good/my order was correct. Well done KFC read more

Love the food, but the service at this location stinks. Two times in a row they failed to give us any silverware or straws at the drive-thru. I don't care how good the coleslaw is, I'm not eating it with my bare hands! The A&W root beer is a bit pricey, and they can't even make it right. How an A&W screws up the thing it's best known for is beyond me. I'm so glad I wasted my time trying to complain on their website -- had to fill out their lengthy form several times because the site kept having errors. Then, no one even contacted me. Echoing Randy A.'s review: Get it together! read more

When i feel like eating fried chicken, i go to kentucky fried chicken cause it is always good...I love drinking their freshly brewed root beer cause this particular kfc also has an a & w joint together...i ate their sandwiches...basically it was two chicken fillets with sauce ingredient in the middle...that was very tasty... now when it is a kfc night. we order the grilled chicken. which i think is better...but i still would eat the bucket of frie chicken... the peoplle know me here and ask me everytime if it's the usual sandwich or if i am here to get a family dinner... read more

I have used this location a couple of times during lunch and had good experiences, so I swung by tonight after a very long day, looking forward to the same good service. I used the drive thru and gave my order. The girl at the expedite window was very nice. She told me my meal will be a few minutes and to please pull forward and park and my food will be brought out to me. I haven't had that happen before and did not see designated parking for drive thru customers, so I pulled up to the stop sign and waited (no cars were behind and I wasn't blocking anyone). It wasn't even two minutes when a young short-haired brunette came out and acted quite snarky towards me. She reprimanded me for not parking in the parking lot. I apologized for her inconvenience and left. Upon leaving, I looked again and still saw no signs directing where drive thru customers should park. So why am I getting reprimanded when I did not receive complete and clear instructions as to where I should be parking? It didn't stop there.... I arrived home and unloaded dinner. I DID NOT RECEIVE WHAT I ORDERED!!! I ordered two big boxes, one with three chicken pieces for my husband and one with tenders and popcorn chicken for me. I checked my receipt and it was correct but when I got home, there were two big boxes with only chicken pieces. No tenders, no popcorn. I wonder if I should drive back to the KFC and reprimand someone too.... Naw, I'm more mature than that, and besides, two wrongs don't make a right. I will, however, be using the survey code from my receipt to give feedback and I do not believe I will buy dinner there again. Too bad. read more

Since I have to select a star rating, I give this establishment a one star against my better judgment. If it all possible I would rate this KFC no stars to a minus 10 stars. They are highly unorganized, ineficient, and lack any skill or knowledge on running a business. Don't waste your time or energy going to this KFC on Marconi Avenue in Carmichael. read more

KFC drive-through was exceptionally good for a fast food joint. The person who took my order said that there would be a wait for the grilled chicken, and upgraded the size of my drink for free due to the inconvenience. After paying at the window, they had me park my car outside the front of the restaurant. A few minutes later, they hand delivered my chicken to me while I sat in my car! read more

Nothing is better than getting a ice cold mug with your lunch !!! We ordered food from both menus and everything was really good. Also the staff is friendly and very fast. read more

This is the worst KFC I've ever been too, every time I go they get something wrong, they have made me wait over 30 minutes for FRIES ONLY, they forget to give you food, they don't give you any sauce, they don't give you your receipt. I worked fast food for two years, it's not that hard people! read more

Well, thank you Christian for your reply. Yep thIs the Marconi KFC that I drive to as I have personally found it's always great chicken there! Herb Holeman holeman1@gmail.com read more

We haven't been here in a while but it was worth stopping by. The food is always great. The drive-thru line was long but the staff was pleasant. read more

Ordered a 3 piece "tenders" with a side of gravy, not the meal just the tenders . Just under $10 for the two items, which is ridiculous in itself, but when I got home to eat, the tenders were anything but, overcooked and chewy, and the coating was like those cornflake "fake fried chicken" things in looks and taste - NOT the KFC I'm used to. What happened to the 11 herbs and spices flavor? These were bland, bland. The gravy tasted like it came from a can, and certainly not worth the $2.50 I was charged for it. Plus they failed to give me a napkin! In all my 68 years, this is probably the WORST "fast food" meal I've ever had. Disappointed and annoyed to say the least, an absolute waste of a $10 bill. read more

This is without a doubt a disgrace to the whole KFC franchises. I ordered two buckets of the grilled chicken and got the smallest pieces of chicken I have ever seen. The legs looked almost like a Cornish game hen. The workers were awful as I had done an order on line and when I got there they had not even put it together, then said it would be a 15 minute wait for them to cook some. Never get your KFC chicken here. Maybe all the KFC's are now buying the smallest chickens they can find. No more for me. read more

Ordered chicken twice from this kfc, and every time it was old and nasty. Never order from here, better buy chicken from Walmart. The worst food in the US I've ever eaten read more

Ridiculous is the word. Caught in drive thru and finally Ordered 15 minutes later they have no chicken. It'll be 20 minutes for an additional order and there are three cars waiting for chicken in front of me and two cars behind me I'm stuck. This KFC is the worst I have ever been to. Try another one don't come to this one. read more

The young man Amaraw made my experience very good! He was very welcoming from the time I ordered until he handed me my food. I wish I had cash to tip him so this is the best I can do. Keep up the good work! read more

And it's now ZERO STARS!! Waited in the drive thru for over 15 minutes. They are EXTREMELY SLOW. They run out of items all the time and get your order on many occasions. Check your order before leaving!!! Do not come here if you are trying to go thru the drive thru!! read more

2 customers take them 30 minutes to finish order I am not coming here again it .........................

Forgot the gravy on my mashed potatoes, forgot to even give me my coleslaw. My two biscuits weren't even cooked, were doughy in the middle. Don't go to this location read more

Went there on New years Day, looking for the $20 fill up, nothing on the menu reflected that offer. Instead I ordered the $24 family meal that was supposed to come with a dessert. Long story short I, when I got home i discovered that was not given the desert, I was shorted on the extra side dish, and the mix of regular and grilled was not what I had ordered. Considering I was the only customer there, how they managed to screw up a simple order is amazing. Now I remember why I haven't been to a KFC in years, and why I won't be going to one any time soon. This was the Marconi ave location. read more

Bad! The drive thru was awful, we had to keep asking if they were there. When they did speak it was hard to understand them. Got to the window, greater by a very unhappy person. To top it off, as we are on our way out of town, no spoon fir the mashed potatoes. Won't be back there. For the prices KFC chargers they should have happy and competent employees. Your entire shift tonight needs some training! read more

Waited 20 minutes for chicken. It's a chicken place. Wanted a pot pie. Oh that's another 20 minutes. Are u serious. Very poor service

Placed an order at 2:12pm and was told to wait 5 minutes. I waited. Then I waited some more. I walked in and nobody knew what I was talking about. I showed my receipt and found out that they left a girl in training in the cooking area on her own to figure out the foods and she made someone else's order twice for them. Now I am 25 minutes into waiting and still have not gotten my food and they still can't figure out the problem... read more

First of all I ordered 10 piece hot wings all flats and was told... I'll see what I can do. (Okay I think you can do it I'm the customer) also ordered fries no added salt , both orders were not correct after I waited at least 10 minutes and food was not fresh so I'm not sure exactly what took so long. I won't be going back. read more