90% of my visits are during lunch time. They're kind, courteous, the food is good. No complaints. Went through for dinner. A completely different story. The "manager" was rude and confrontational. They were out of biscuits and nuggets. I was told it was be seven minutes. I asked if I could get tenders instead. He yelled out the drive thru window "YOU CAN'T WAIT A COUPLE OF MINUTES". Seriously dude? Five stars for lunch. I'm giving one star for dinner because the woman at the window was embarrassed at the "manager's" behavior. She was doing her best to make up for him. If you need a KFC fix, go at lunch time!! read more

Everyone that worked in there was friendly food was hot fresh service was fast. The store was clean KFC and 30 miles.

What in the holy hot grease is wrong with this place?? I tried to order an 8-piece meal all dark, and the rude man kept saying he couldn't serve me all dark meat that I had to accept a bucket of chicken with breasts and wings. It's 2 hours before they close and they refuse to cook anything? How is this place still open? What a remarkable experiment in terrible customer service and the wrong way to run a business. ZERO STARS DO NOT RECOMMEND read more

You simply cannot get what you want at this terrible excuse for a KFC. They REFUSE to cook chicken. Period. It doesn't matter if it's literally 5 or 6 p.m. during dinner hours or off hours. They will only serve what they have and the staff is either too lazy or too terrified of their lunatic manager to question why a chicken place won't cook and serve the stuff people are there to buy!!!?? Cool some damn chicken! What the actual ... ???? Why can't I give them negative stars like they deserve? read more

The sandwich wasn't a complete sandwich it lacked the pickles the price is to hight for such a small sandwich the fountain drink was nasty with no good flavor read more

Tried this KFC few times and it's not that impressive and they get order messed up everytime. Just drive to Greenfield for KFC.

Been here twice since I've moved here. Both times the customer service was awful and rude. And they never got my order right. Even though the sigh outside says "under new management" I'd hate too see how it was managed before the new management. I should of have been more aware when there was no cars in the parking lot read more

How often do you have to go in here and then to be out of chicken? Or I asked if they had the pot pie. I was told no, they sell out quick. I asked when it was a good time to come and be likely to get one and I was told "earlier". Typical shelbyville attitude fast food. read more

Wow, specifically asked for all white extra crispy. Discovered when I got back to the hotel room, I received two thighs and a leg, no extra crispy. I know it's hard to find good help but WTF. Not the first time. Common with KFC in my experience and travels read more

This place is AWFUL. EVERYTIME I go into the place I'm either ignored by the lazy employees or they simply don't have some part of the order. Tonight they didn't have chicken...ITS IN THE FREAKING NAME OF THE PLACE!!! This isn't the first time either. I know that manufacturing companies are trying "Lean" manufacturing but a fast food chain?? Do your self and family a favor and stay away. I've given 2nd,3rd,4th and 5th chances just to see if complaints have been heard and it's gotten better but big resounding NOPE each time. I will no longer waste my time. We need to petition Popeyes or Lees to move to town so they can just end this dying bird. KFC-Don't bother contacting me and offering food as you will not have it to offer. If you want me to raise my review stars, bulldoze the place after you fire everyone, buy a different chain and come back with the customers in mind. read more

The chicken here is usually pretty good as it is at all KFC locations and the service seems to be ok, nothing outstanding just average. Sometimes you have to wait 20 minutes for them to cook fresh chicken, which i think is better than getting chicken under the heat lamp that's been there for several hours, lol. They do not overfill the to go cups with mashed potatoes or slaw. The prices are a bit expensive for what you get but that tends to be the case at most KFC locations. If this location had a lunch buffet or an all time all day buffet I think they would be much much busier as the KFC in Greenfield with the buffet is normally steadily busy. Make sure you check your bag if you go through the drive through at this location as you may not have received any plastic ware napkins or other items. And also verify they have the correct order in your bag. read more

KFC - Fast Food Near Me - Shelbyville, Indiana

Usually order 2-3 times a month. Very dissatisfied recently, this month, week one, no grilled was available. "We don't have any" was the only excuse. Week two, no original was ready, this was for a drive thru at 5 pm. To most that is dinner time. How can KFC not have have chicken ready? Lastly this week, no original, no grilled @ 6pm. Had to wait 20 minutes for the extra crispy. KFC YOU DO SELL CHICKEN, RIGHT. Sorry going across the street to Chicken Inn from now on. read more

Definitely don't go through the drive-through because you won't get your full order . They make the bag so full where you can't check it. If you don't feel like driving all the way back you're pretty much screwed out of your money because they won't give you a credit or put the money back on your card. They do this stuff all the time. read more

I ordered 3 pc tender meal, which was tasty and great deal. Their service was also very friendly. They were quite busy at the time, and even though the wait wasn't long, they gave us a free side for waiting. read more

Not impressed with the service. Food is decent and people are friendly but always understaffed. Tweenty minute wait for food is foreseeable. read more

KFC - Fast Food Near Me - Shelbyville, Indiana

How does a KFC run out of regular recipe at 6pm on a Friday evening? Sometimes food is good, others not so good! Always they forget to put something in the bag. They need a whole new staff there read more

This KFC is definitely a HIT or MISS, they never seem to have the quantity of chicken legs that you ask for, they never have any FREE promotions for example buy "X" family meal and get a quart of KFC Lemonade for FREE, I bet I did this 5x times and they just happened to be out of stock each and every time with nothing to offer for a substitution when questioned. This company is unethical for removing their Yelp reviews, as this isn't the first time I've reviewed this particular KFC location. The quality of the food once you get it, is typically good and everything is correct except that they never give you any "extras" that you specifically ask for when ordering--especially at the drive-thru like honey, butter, napkins, salt, pepper, utensils etc. read more

7:45 pm ordered a chicken strip meal and waited half an hour until everybody else is been waited on. Oh we forgot you. No profuse apologies, no comp or any sign they wanted to retain my business. Cashier hands me the box that had been sitting there overlooked for half an hour. Everything inside was ice cold. Told them that I ordered mashed potatoes and not wedges. They only fill the container one third full. I honestly don't know what else to say. The dining room needs swept the tables need wiped. This isn't rocket surgery. You smile and greet everyone who walks in. You take their order and get it right and time-of-service out at five minutes max. You check that the food is hot and fresh and keep the place clean so people come back. Honestly, I feel sorry for them... read more

This location is very slow and unorganized! They never have pot pies even though they are on the menu. Everything I've ever gotten from there seems like it's been sitting in a warmer for at least an hour. read more

Very subpare everytime I've been always out of something been a total of 3 times won't go back between 25 min wait on chicken because they was "out" to stale biscuits clumpy cold gravy to didn't even have ANY condiments through the drive through no thank you colonel read more