I went in shortly after opening. The parking lost was pretty empty. I walked in, staff was very enthusiastic, and the dining room dirty. There was employee out there but seemed more interested in their phone. Anyway, the associate taking my order was polite. Not great not bad but ok. The food, oh the food. The chicken seemed rubbery, the biscuit a bit hard but the fake potatoes and gravy were the highlight. The nostalgia is neat as well. If you go I hope you get a better experience. . read more

This place just needs to be shut down, they are ruining my DoorDash ratings. Every time I get an order from here, I am waiting 10-15 minutes AFTER pickup time. Employees here are terribly slow. Never order from here! read more

We stopped into the drive thru last night. We were coming home from the airport and the entire KFC staff, 4 to 5 people, was doing a deep clean on the restaurant at 7:15 p.m. Buckets, mops, the whole nine yards! First, we felt bad thinking we might be the last minute annoying customer! We discovered later that closing time was at 10:00 p.m! We sat waiting for our food with one other customer in his car next to us for 25 minutes. We asked the girl who delivered it to us if everyone was okay in there. She seemed confused when we explained how long we had been waiting. We got home with a bucket of the soggiest, greasiest chicken ever and it was cold! The skin was dripping off the meat. The biscuits were doughy, just totally undercooked. We could pour the mashed potatoes into the trash like they were water. It was honestly the grossest experience and I wouldn't be surprised if someone got food poisoning if they managed to choke it down! We did NOT! All this for the price of $31.00! Phew! KFC...so disappointed. Avoid this place like the plague! read more

I want some Kentucky fried chicken and it 8 o'clock at night and I went to the drive-through and no one was there Kentucky Fried chicken has really went downhill better service is needed and they can cook the chicken better too. This is to the workers stop playing with the food. read more

Wish I could give this place a 0. What's the point of a drive through when they ask us to pull forward and have us sit in our car for 15 mins when it is dead! So pissed, employees need to get off their phones and actually work. Never coming here again. read more

Three to four minutes waiting at the register to take my order, then the whole crew disappeared for about 15 minutes then came out double and triple checked my order by two different people then gave me my order. This is about 5pm, not busy, this lazy zombie crack smoking crew even told an old man to pull around and wait for his order, they where not busy and the shelfs was full of food, don't go there, don't feed the zombies read more

8 people standing in front of the counter waiting for food that was supposed to be ready over 10 minutes ago. No sense of pride or urgency. Never again read more

This location SUCKS!!! IF they have chicken they give you the CRAPPIEST selection!!! I order an 8 piece mixed chicken only. I got 4 legs, 1 breast, 1 thigh and 2 wings...for over $20. That is NOT 'mixed'. I live within walking distance of this location and won't go back here again! I will drive the 15 minutes to ANY other KFC! Old dry chicken, runny coleslaw, gelatinous gravy, grease logged fries...IT SUCKS!!! They don't deserve to fly the KFC 'flag'!!! My money would have been better served thrown out the window on the 303!!! read more

Did someone pee in everyone's cereal at this place?! The employees are extremely rude. They never have pot pies I came here a month ago and they didn't have pot pies either. The cashier had such a terrible attitude I can certainly tell she hates her job. And I get it who likes to work but dang some type of customer service training is needed at this place. I wish this wasn't the closest kfc to me bc i hate it here..... the cashier was also actively talking crap about a previous customer while handing us our food. She was on the phone talking to someone while working. This place is trash go to chick fil a. Also dear management get new staff. read more

This place is filthy, newly opened and the dining area is horrible. Teens working don't care and no manager to enforce sanitation. I seen some other customers having to clean of tables. read more

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This location is a joke. Not busy at all and they still can't get your order right. Not very busy, so no excuses. Chicken pot was all sunken in and might as well have been empty inside. Unfortunately not the first time we've had horrible service and subpar food. It's the 3rd and the last. Totally disappointing read more

KFC - Chicken empty pot pie. What a joke - Fast Food Near Me - Surprise, Arizona

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Horrible place this is the second time I went to this place customer service is horrible employees are rude they totally ingnore the front counter restaurant was dirty and had a bad smell and it was very cold they also blast music and they screw up your order read more

If I could give 0 stars I would. This is the most filthy KFC I have ever been to. The kitchen floors had food and trash all over. The dining room areas were dirty and look like they hadn't been cleaned in days. It took forever to get our food. Very slow service and the workers were sluggish. The food was terrible. Overall, would never recommend to anyone. read more

This place opened just a couple of months ago and the two times I've been here they've run out of chicken. How do you sell chicken and run out?!? On top of that, if you go in the drive thru, they make you wait out front for you food for 16 plus minutes. Avoid this location! read more

KFC - New building bad service - Fast Food Near Me - Surprise, Arizona

This is not your place if you're looking for speed or good service. The employees are not friendly and two of the three I had interactions with appeared to be high. The young man who brought my food out to my car was kind and apologetic though. I had to pull around and wait for my food. Was told it would be 8 minutes and it was 20. Was not given the sauces I asked for and they acted like I was insane for coming back for them. There were so many people in the lobby waiting while I was waiting. I even saw people just giving up and leaving. The only thing that saved my experience here was that all the food was hot and tasted as should be expected. read more

Stood there for 15 mins and was never acknowledged by the staff. There was no one in line and another family waiting at a table. They finally started to take our order and then in the middle of the order stepped away and came back 5 mins later. Food took over 20 mins to receive and there was just us and another family that was already waiting. Staff seemed miserable and didn't care how they served their guests and did not take care of the restaurant cleanliness or appearance. Food was mediocre at best. Restaurant trash cans were over flowing, tables dirty with dry and crusted sauces, restroom stinky and filthy. Unfortunate because I used to like KFC. Worst food dining experience I have ever had. I won't be surprised if this location gets shut down soon. It was bad! read more

Disgusting. Would give it a 0. They gave my bf half eaten food. Sick individuals. Just goes to show the type of people dealing with your food. Fucking w peoples food is just insane. Cashier was Robert. read more

I came in lobby, ordered a smashed bowl I believe and a 3pc combo. Smash bowl was super filling ngl, and the food was fresh. My cashier was nice, they were definitely a born to be sales person. Got me to buy a mini cake. Loved the cake tho! Good job kfc, I'll be back read more

The worst KFC EVER! Takes them 30 minutes just to make a couple of tenders and the food is cold this is why popeyes is better.

No stars. The place was a pit. It smelled like an outhouse. We walked out. I will let KFC corp know.

Not good. I asked for crispy chicken and when I got home the chicken wasn't crispy at all. Plus it was not fully cooked.

I bought an 8 piece original meal and I think they forgot a few of the special spices. My chicken was very bland and did not have the KFC taste I was looking forward to enjoy. It's been a while since we've had a KFC close by and unfortunately I was totally underwhelmed. I had been buying fried chicken across the street at Fry's and honestly I will continue to buy my fried chicken there at Fry's. read more

For the last few times that I've visited or called to find out if they had any chicken breasts, they've indicated "No, we don't have anymore". Mind you, I've checked different times of the day and figured they should have chicken breasts cooked and ready to be purchased way before closing. This location needs to be closed. read more

Worst KFC I've ever been to. Do not go there! Didn't have enough workers on, workers couldn't get order right, took over 10 minutes for the order and still didn't get it right. Go anywhere but here! read more

This place is typically hot and fresh in my experience This time I was parked for 15 min. I don't usually mind waiting, altho this time seemed a bit long. Many cars were "parked" which is how staff cheat the "speed of service time" to appear low. When I got my food, I was very underserved fry portions. When I went inside, I met Dayland at the counter who looked at my order, immediately recognized the portions were too low (less than 1/2 to the top of the box), and apologized. He told me his name. Fixed the order with proper portions. Insured I had a good day. My review is 4 stars because I know that young man didn't make my order, but he took accountability for it and personally insured my satisfaction. It seems to me the staff need more training on preparing food in a timely manor. Many guests inside were commenting to me about the long waits. I will return to review again read more

Employees were using bad language making racial slurs. Couldn't make me a chicken sandwich and apple pies because they said their machine is down after waiting 20 minutes without getting acknowledged. The chicken they were preparing was prepared with no gloves and the girl had long nails. This place needs to be shut down. read more

Everything could be improved. The food quality is terrible. It doesn't taste like KFC at all. The chicken was incredibly bland and over cooked and tasted old. I ordered at 6pm through the KFC app and the app said my order would be ready at 6:10. I arrived at the store at 6:06 and waited a few minutes to see if my order would be placed on the takeout rack but after a few minutes I stepped to the counter to make sure my order went through. I stood there for a while and one employee even made eye contact with me in passing and didn't greet me or acknowledge me at all. Finally, the poor girl working up front came to the register and told me that my order would be another 20 minutes. To their credit it was ready 15 minutes later but 30 minutes after the app said it would be ready. This is my second try at this location and I will not be returning. The store also smelled like a sewer. read more

This is a joke, this never changes no matter how long it takes for me to come back. This place really needs to get the act together or close down. They are always out of things. They can never get your order to you at the window. They have everyone park out front. Then it takes forever to get my food. When i get my food the order is short. I go in to ask for what we were missing, i was told we would have to wait another 20 min. Are you kidding! I simply ask for the money for the item that was missing. I was told i had to return the full order. REALLY? OK, i returned the full order, not touched. I'm then told they can not give me a refund, i will have to come back the next day. So i ask for a manager, I am told there is no one there authorized to refund my money. Sounds like a rip off to me! I know it's my fault for thinking they have fixed things. Never again! read more

I've heard bad things about this location and decided to give it a try anyways but oh boy was that a mistake! Online order never went through (common issue here) and they took over an hour just to cancel on me... awful service. Wish I could give negative stars. read more

How to start.....I've been here 3 times, and things only seem to get worse. I tried to give them the benefit of doubt, being a new locations, training employees and more than likely growing pains. However, they consistently run out of chicken and Mac and cheese....I mean almost everytime they're out of something. This last time I orders the KFC bowl, I drove back home and low and behold....no chicken just mashed potatoes and corn. Tried to call for a refund as I've had enough....didn't even pick up the phone. read more

just came here and all i ordered was a famous bowl no corn and an 8 piece sub the wings for thighs. we were the only car in the drive thru but they had us pull forward, came out pretty quick with the food but the food was wrong. the bowl had corn and they didnt sub the chicken, so i go back in to get my order right and they disappeared for 10 mins before noticing someone was in the store and i walked in pretty much right behind the girl. read more

Our order was wrong and the food was overcooked. My daughter could not bite through one of her chicken strips.

Not sure why I had to be parked in front of the building for 20 minutes for 4 famous bowls.

Worst service I've ever had here and it was my first time visiting this location. The crew members were all rude and the food was old and disgusting. I'm positive the food has been sitting there for a while. Everything was cold! We also heard a derogatory remark at the drive-thru when we ordered. I thought about going in and saying something but I didn't want to get more frustrated and mad. I will never return and will lodge a complaint with corporate! read more

THE WORST CUSTOMER SERVICE. Worst. The food is cold, nasty, and the employees do not give a CRAP about anything they do it's literally a buy at your own risk and they will not do anythiiiiiing at all to fix service. Go across the street and get food from the deli you'll have better service, quality and experience. read more

Slow service. Soggy chicken. And they would not give a customer a cup for water without paying fir a empty cup!! I mean come on now! It's just a cup ! I will not go back to KFC ... read more

Man just disappointed since I actually like KFC and this location is the closest one! Gotta step it up with the food guys the famous bowl chicken pieces are smalllll, hardly any sauce on the spicy chicken sandwich and no ice in my drink! I mean I don't know about you guys but I don't like my drink warm please step up your game gracias read more

I wish I could give zero stars. Some of the staff are high, some are ignorant and most don't care. Some of the little girls in there think if they don't look at you, you'll just disappear. The line continued to grow as people couldn't get their food, complained about missing items and couldn't even get someone to get them a fork. Quite literally the worst of the worst in Surprise fast food. The Colonel would be horribly ashamed if he wasn't dead. read more

Doesn't matter if it's just you in the drive thru you will be parked. On the bad end They had 5 cars parked at one time. You are chancing it here with the quality of your food. No utensils or sauces asked for in the bag and if you get a spicy chicken sandwich what they mean is a small squirt of what was left in the bottle on the top bun. 10/10 Do Not Recommend. read more

The worst service at any other KFC I have ever witnesses is better than this KFC. Manager was a cheapskate they screwed up our food more than once and he wouldn't replace one iłthey don't have to follow any of the rules but yet they're franchising yes his name read more