My husband bought dinner at the drive through this evening. When he found that the order was wrong, he called the store for help. The person who took the call was rude, confrontational, and not at all interested in making things right. We ended up with one of the four things we ordered, and it wasn't the chicken! My husband went back to KFC today . A woman named Robin helped him. He said she was amazing, helpful, friendly and accommodating. Thank you Robin. read more

I don't want to sound mean, but there are some brainless zombies working at this KFC. One time went and I got charged for and didn't receive a chicken pot pie (I live OVER two hours away so I can't just come back!) and this last time I went I had the window worker check my bag to make sure I got everything g and I was missing one of my mac n cheese's, of course! It's not rocket science! read more

lousy service. get rid of the kiosks. Later was YELLING for customers to pick up their orders. VERY UNPROFESSIONAL! small portions -not woth the money. will not be back ever again read more

Worst experience ever. Waited over 50 minutes for a drive thru meal that was astronomically expensive only to get home to find they forgot to give 1/2 of the family meal. I WILL NEVER GO BACK. read more

Id give it no stars but unfortunately have to choose something. The dining room is absolutely filthy there was about 7 people waiting in front of me just waiting for their food. Got to the counter ordered our food and the cashier made a comment about one of the items we ordered and how "gross" it is. We proceeded to sit and wait for our food. The taco bell portion came out a good 5 minutes before the kfc portion did and when i unwrapped my chicken littles they were wrong. They were made with a chicken breast just cut in half. I didn't even get to eat them because it didn't even look appealing at that point. The entire time in the dining room you can hear the employees yelling to each other and the employees running the food to the counter is screaming the customers name. Honestly probably best to eat elsewhere. read more

KFC - A chicken little with a chicken breast just thrown in there as a strip. - Fast Food Near Me - West Lebanon, New Hampshire

Horrible experience with this location. I showed up half an our later then when our order was supposed to be fulfilled and it still wasn't even started. We get there and our cashier said "Oh my lord that is such a big order are you having a party?" it doesn't matter what we were doing lady you should be happy we ordered food from you since it benefits you. The whole time all of the workers kept making comments and one was "make sure to include the biscuits we don't want to upset the hungry people". There were multiple "ew" commenting about our order and one lady had her fingers in her mouth. Will not be coming back anytime soon, neither should you. read more

This place is something else. One time I go there no chicken. One time it was no buns. There was a new manager and their speed has improved. It's new on the inside but very commercial. My wife and I got the new chicken nuggets and they were non existent. I couldn't believe how small they were for the price. Won't get those again. This is the worst kfc I've ever been to. When I lived down south I just went to Popeyes. I wish they had one in west Leb. read more

KFC - Box of 8 - Fast Food Near Me - West Lebanon, New Hampshire

Waited 45 minutes for a 3 piece chicken tender meal. It's not worth it. I'll never come back. Went to wash my hands in the bathroom and the smell of urine was overwhelming. read more

After spending the day in the waiting area at dhmc for hubby to have surgery, drove to lebanon for food to take home. Stopped and got the 8 piece chicken meal. I was starving so on hwy home pulled out a piece of chicken 59 munch on. I have never had chicken so tough i couldnt bite it nor pull apart and this was a tender! I stopped to get gas and a drink on way home, took another tender just as tough as first one! It was rubber!!!! I could not bring this home to family for supper!!! Good thing gas station sold chicken that was edible! I called the Lebanon store to tell them my disappointment. First woman was confused snd i couldnt hold a conversation, asked for manager and he finally came, apologized and gave me a password on a return trip to replace my dinner! Getting home out of the 8 tenders in the meal, 4 were inedible! Took all the chicken and tossed it out. Never have i ever has such lousy food. I havent gone back for replacement but i will, still remember the code. read more

Went in to get over $50 worth and got told that the cook had already shut the kitchen down. When I was told this they were still open for another 2 hours. read more

This Taco Bell was absolutely atrocious. When we arrived we where standing in line like clowns for 15 minutes to order. While we we ordering the worker was very rude and insisted that we got a medium drink instead of a small. After we ordered we sat down to wait for our food. There wasn't a surface in there that wasn't sticky and disgusting. I needed to go to the bathroom so went to try and find it. I walked in there and it hadn't been cleaned in years. There was poop piled up in the toilet and it smelled so bad I almost threw up. After a 40 minute wait we decided to leave and eat are food in the car. The tacos didn't even have meat in it. And my crunch wrap lacked crunch. We also saw somone walk out because there food was moldy. DO NOT GO HERE! read more

KFC - Taco with no meat - Fast Food Near Me - West Lebanon, New Hampshire

never go here, service is slow asf. food is made half ass. ordered on doordash and they "couldnt make" most of the items i ordered! 50$ refund read more

Would recommend checking your food before you leave This was also not the only mistake in the order.. read more

KFC - Famous bowl - Fast Food Near Me - West Lebanon, New Hampshire

This is our second time coming to this location. The first time it was at night & they had no food, the lady was exhausted telling us how they were out of everything with no breaks. Today, We were in the drive thru for about 20 mins saying "hello" twice and no answer. Only 2 cars in front of us and cars were leaving behind us. I feel so sorry for the workers... it seems as it's under staff so just be aware! read more

The most awful experience at a fast food restaurant I have ever had. The older lady running the register was very rude and short. My partner ordered Taco Bell (joint restaurant) right in front of me in line and when I stepped up she walked away for 5 minutes. When she came back she said "I won't let you order Taco Bell, it's going to be a 20 minutes wait" I asked her since I would have to wait for him anyways if I could and she goes "I said what I said". So I step back and make a choice from the KFC banner, get back in line, after a few minutes get back up to the register and she walks away again for another 3-4 minutes. When she comes back she goes "I thought I said you can't order" I let he know I just wanted a chicken bowl and she rolls her eyes and huffs. HORRIBLE STAFF AND EXPERIENCE. Name on the receipt was Tim but it was an older female running it. read more

If I can give it a -5 I will this place is trash. I placed an online order. The order read ready for pick up.i arrive at the location only to be told they're out of chicken. Why lie about my order being complete? You take my money and give no service. The girl working was rude and the restaurant was clodimh early. They're probably taking the chicken for themselves. This place is trash read more

We ordered 8 piece chicken tender without anything else $24. If you order online is supposedly cheaper. That place is a joke.

They had a 45 minute wait for chicken tenders like hell nah I'm not waiting 45 minutes for chicken tenders if I want them I get them

If I could give this zero stars, I would... The staff is rude and always complaining to each other before taking an order and they up charged for a large drink without one having been ordered and when I questioned it, she said it was because they were out of medium cups when I explained to her she couldn't just charge me for something I didn't order and I would like my money back she was beside herself and started talking about me in the third person to another staff member by calling me "this one" The floor was so slippery. It was disgusting but the people are the worst. read more

It's hit or miss at this location. Ordered chicken tenders on two different visits. Both times the tenders were over fried. There will be a wait if go there. Which I don't mind because of short staffing. Not KFCs fault because no one likes working in the Upper Valley. But teach the staff how to cook up an order and be friendly. Not hard to do. read more

KFC didn't give us any utensils to eat, we got a quesadilla without a tortilla and asked for it in a bowl and we got it in 3 separate small containers. read more

KFC - The quesadilla we got - Fast Food Near Me - West Lebanon, New Hampshire

Worst taco bell I've been to, the food was wrong after I waited 20 minutes for a simple order. Always regret coming here

Ridiculous service. I stood like a clown for fifteen minutes while nobody would take my order. If the manager of this franchise worked for me, I'd fire him mid-shift. The customer waits and waits for someone to accept his money. read more

We had a takeout order that, upon getting home, turned out to be disappointing. We ordered original and got extra crispy and the biscuits were missing. To be fair, they were slammed and as with other businesses in West Leb they can't get people to work. I called and spoke with the manager who told me to come in any time and he'd replace the entire order. We did so a couple of weeks later. He remembered my call and picked the order personally, and it was perfect. Meanwhile I watched the crew and there wasn't one person there I wouldn't hire for my own business - they were all working their tails off! read more

I haven't had KFC in over 2 years due to Covid & my health. I was so excited but it was a big let down. The wings were so small & there was hardly any flavor. We received a cookie instead of a bun which I was looking forward too. The soda was watered down no flavor. I know there is a shortage of workers but that is not an excuse for poor food :( We live over an hour away. read more

KFC - KFC wings & potatoes. - Fast Food Near Me - West Lebanon, New Hampshire

Sitting in line for long periods just to find out that half of the menu is not featured after a certain hour, or getting to the 'order box' to find out that a chicken restaurant has no chicken WTF? read more

each time I've gone here it's painfully slow. we waited in the drive through for 15 minutes and they told us we will be with you in a minute. we left before even ordering. there were only 2 cars in front of us. read more

Whoever coined the term fast food clearly never came to this Taco Bell/kfc. I've been waiting in line for 15 minutes with only 2 cars ahead of me. I'm completely disgusted with this place. Do not come here if you are on lunch break or have plans because you will be late. read more

Slow.... Glacial. Use their customer service method for preventing climate change and we'll never have to worry. Came here after an afternoon at the mall next door. Entered and there was an employee, his back to the customers, for at least five minutes. The line was another customer and I. Someone else walked in. Then another. Guy still with the back to the customers. Not even an acknowledgement, a "sorry I'll be with you in a minute", just total focus on cleaning and customers... fine, thank you.... Finally he turned around and seemed to be unpleasantly surprised with the line that had formed while customers were ignored. All I wanted was a snack of four pieces of chicken tenders. But there was nothing like that in the menu, which is now three stores in one and has a menu board the size of a PhD dissertation. So I asked if I could have it and yes, they DO have just chicken tenders. Got my order and left. Really not customer driven. read more

Not too many places serve up chicken like this. I must admit I have a weakness for this guilty pleasure, probably from my childhood days. There can be long lines. The people working behind the counter are trying their best to earn a living. They do run out of food items. It's understandable. Tasty fried chicken--best enjoyed sparingly. Franchised national fast food chain. A piece of classic Americana. Addendum: trying to give star ratings according to category. Still 5 means it can't be better...which is overly enthusiastic. 3-4 is more appropriate. read more

Terrible terrible business!!!! KFC should be embarrassed to have a restaurant like this. Doors locked long after they "opened" no god damn mash taters came with meal. Avoid this place like the plague. read more

KFC - Update: This is my buddies pot pie. Basically empty. Might as well have just ordered bread. - Fast Food Near Me - West Lebanon, New Hampshire

Open for drive through or online ordering. Waited in-line for25 minutes and moved 2 car line was out into the street, people leaving. Guess they have one person working. Left after waiting 35 minutes in line. Worst drive through wait or experience. read more

Waited in the drive through line for over ten minutes before I left and went somewhere else. No one greeted me or acknowledged me on the intercom. When I drove past the drive through window, not one single employee could be seen inside. read more

this location will make me reconsider ever going to KFC again it was absolutely terrible from start to finish the chicken felt like it had been sitting out for days on end with no heat it was cold to the touch and then my popcorn chicken was disgusting there were small little bits there was no consistency across-the-board the french fries were soggy and wet like a wet sack of potatoes this KFC was so bad they did not even have their KFC sauce that does not make sense when you are at KFC it would make sense if this was McDonald's but being that it is a KFC they should be required to have KFC sauce at all times this ruined our Saturday I will never go back to KFC and I cannot wait to go to Popeyes when one comes around the area soon read more

They close early. The two entrances of the restaurant list DIFFERENT hours. I'm currently sitting in a long drive-thru line because... their in-store ordering is not open in the middle of the day. read more

My first time here, stuff is great, place is clean, restroom is a bit dirty but alright. Don't know why most comments about this place is negative, perhaps they changed the manager or something? Date: 05/02/2017 read more

Still two stars. Had a great chicken pot pie last week. Somewhat raw wings today. Buffalo sauce was ok though.

Let people sit in line for half an hour just to say "hi welcome to kfc Taco Bell were closed" even though they took the door dash in front of us. Posted a sign saying they're out of chicken but not that they're closed. At 8:30 pm? Unprofessional af. read more

This Taco Bell is actually a combination KFC/Taco Bell. I was disappointed they didn't have the $5 Cravings Deal that is advertised on TV. It wasn't on the menu and no one seemed to have even heard of it. They did have some other combo boxes which tasted okay. The best part of the experience was the person taking my order: she was very kind, going out of her way to ask me how I was doing. This kind of gesture does not go unnoticed at a giant fast-food chain. If you're looking for some chicken alongside your Taco Bell order, check out this location in West Lebanon. read more

I'm a KFC fan and I feel the store is within top 20%. Don't understand why the store get only two stars. It's a fine KFC, cleaner than the average. Food is okay, just a pity for not having sweet tea (maybe that's something southern only? I'm from NC...) read more