AGGRESSIVE CHINESE LADY WHO'S VIOLENT AND IM GONNA REPORT HER TO THE BOARD OF COSMETOLOGY AMD COPS…read moreTOO. I called this salon beforehand and was given the price for chrome/cat-eye nails, but I was never told about the additional $5 nail-shape charge per hand.
From the beginning, the lady in the attached pictures was rude, but I kept giving her the benefit of the doubt. I showed her the style I wanted and picked my own colors because she said she couldn't provide suggestions. After multiple changes between technicians, I eventually asked her to do my nails because I was tired of repeating the colors and design.
While she was doing my nails, she made comments in Chinese that I couldn't understand. At one point, I accidentally touched one nail against the UV lamp and politely asked if it looked okay. Instead of answering normally, she became extremely angry and started yelling, "WHY YOU ASKING ME?" and "TELL ME YOU WANNA DO OR NOT."
She then grabbed/pulled my hand and attempted to cut my nail while the top coat was still wet. Her behavior became aggressive enough that I started recording and seriously considered calling 911.
She later walked away and left my nails unfinished. When I tried to leave, she came over, closed the door, and prevented me from leaving until the other technician agreed to finish my nails. By then, my nails were damaged, as shown in the pictures.
The final bill was also higher than what I was told on the phone. I was charged $20 for cat-eye when I was told $15, plus additional nail-shape charges that were never disclosed beforehand. My total was $131 plus tax ($136), and I separately tipped the technician $5.
This wasn't simply a bad manicure. The unexpected charges were frustrating, but the aggressive behavior, grabbing my hand, yelling at me, leaving my service unfinished, and preventing me from leaving were completely unacceptable.