Be careful with these POS I got an inquiry on my credit from them and I have never done business with them at all, I called them and everyone kept giving me different stories. I told them to take it out of my credit and they denied to. Scammers. They need to be investigated running people's credit without their permission I'm going to report them to the BBB read more

Ryu sold us the car. If we had only worked with him, this would have been a 4 start experience. He is kind and helpful, if maybe a little inexperienced (which he will grow into with time, I'm sure). On the other hand, his "manager" Allen was dismissive, intentionally obscure, and just generally unpleasant in that old fashioned way of selling cars. We actually left, and when texting with Ryu, I told him the only way we would come back is if we didn't have to talk to Allen anymore. That should tell you how frustrating he was to deal with. We ended up buying the car. The finance side was awesome, although we weren't clear on something, and in came Allen with his dismissive and condescending attitude. If I hadn't been knee deep into the contract, I would walked out. THAT'S how much I didn't want to deal with him. Daniel from finance was much more professional, and he was a pleasure to deal with. Over all, it's a big lot and a lot of inventory but...I'm not sure if go back when it's time for the next vehicle. read more

Thank you so much!! Sales people were very nice and so is the manager. Nice vehicles and good service.

Service department is not helpful - my car needs to be repaired but they cannot accommodate me. Do not buy a car from Kia of Carson.

Trash car, terrible service (minimum wait time 3 hours for oil change). Bought a Kia sportage 2020 ex brand new back in March 2020, and my car completely died, engine failed in the middle of fwy. Kia don't take anything accountable, they do not care once you buy the car. Go to ANY mechanic and ask them about KIA, all you will get is an eye roll. Same goes with Hyundai (technically same company)... my car had so many problem, infotainment system bubbling with air bubbles, engine oil that don't last 5k mile... I had to top up my engine oil EVERY 700 miles. What kind of trash vehicle are they selling? I don't know, the options and what you pay for is much superior, so you get the illusion "bang for the buck" but they cut corners on things you can't see. Like the internal components of the vehicle. It's not just sportage but all other line of cars seem to have the same problem. Please stay away. read more

Im very disappointed with the service at this Kia location, especially with Tiffany Techaira. From the start, she was extremely rude and condescending -- when I asked questions about my vehicle, her replies were things like "Did you read the manual?" and "Not all cars are the same." I've never been treated so disrespectfully at a dealership. I dropped off my car on October 7 and was told it would take 24-48 hours. Tiffany said she would call with updates but never did. I had to keep calling the dealership myself, getting transferred around with no answers. Eventually, my husband and I had to physically go to Kia just to get someone to speak to us. The car was still not properly fixed, and my windshield issue remains unresolved. Even after that, Tiffany promised to follow up several times about photos and videos needed for the windshield claim -- but every time, she failed to respond. I also tried contacting her supervisor, and they didn't answer or return any of my calls either. It's been over three weeks now with zero communication. This entire experience has been frustrating, unprofessional, and disappointing. I've never had such poor customer service from any dealership. I regret buying a Kia and would strongly recommend others avoid working with Tiffany Techaira or this service department altogether. read more

I want to give a huge compliment to Anthony Ferrufino, the representative that I spoke with for my extended warranty through PowerProtect. I appreciate his honesty, knowledge and his overall customer service. Keep up the good work Anthony, your integrity and professional is highly valued by myself and other customers that don't want to receive the typical run around. Thank you Kindly, Tara F. read more

Kia of Carson's customer service was excellent everything went smoothly and quickly. Kaitlyn Sajonas was especially helpful, taking the time to answer all my questions and address my concerns clearly and patiently. Her professionalism and attentiveness made the whole experience easy and stress-free. read more

We went in to look for a leased car. They asked the payment we were looking for. We shared about $300 the finance guy said he'd make it easier for us and stood up and said good bye. Wanted to leave an almost $700 on a leased car asking for a down payment. Didn't even leave room to discuss the amount of down we had at hand. When we have leased a Kia carnival for way less than the $700 for a cheaper car. Insane. Not necessarily the cost but on how rude they can be. Didn't give us an option didn't even want to speak just very rude. Insane to think they can stick someone with a high payment by being aggressive and rude! This is how they lose business the sales guy Tito was awesome. But they lose business with their aggressive finance reps. I would say steer clear from this dealer to purchase from them. read more

Five-Star Experience Thanks to Stephanie! Buying a car is usually one of my least favorite things to do--but my recent experience at this Kia dealership completely changed that, all thanks to Stephanie. From the very beginning, she went above and beyond. I called ahead to check on the availability of a Vesta Blue 2025 Kia Sportage Hybrid SX (because if I'm going to be in debt, I at least want the color I like), and by the time I arrived, she had already moved the exact car to the front of the store for me. It was so fresh that it was still wrapped in its shipping plastic! Stephanie was not only incredibly knowledgeable about the car but also an absolute pleasure to work with. She answered every question my wife and I had--patiently and thoroughly--and never once made us feel rushed or pressured. Her professionalism and friendly attitude turned what is usually a stressful experience into an easy, even enjoyable one. This dealership is easily the largest Kia location I've ever visited, and having someone like Stephanie there made the process feel personal and efficient. All of my Kias in the past have been reliable, and thanks to this experience, I know exactly where I'll be coming the next time I'm in the market for a vehicle. Highly recommend Stephanie and this dealership--you won't be disappointed! read more

Kia of Carson - 2025 Kia Sportage Hybrid SX - Car Dealers Near Me - Carson, California

Kia of carson service department needs to be clear & concise on what needs to be replaced or repaired and train/inform the service advisors correctly, I came in last month with oil change and Kaitlyn S. Incorrectly informed me that my lower radiator hose needed to be replaced. Both were replaced in 2023, so I was very confused, I already ordered the part unknowingly that it was actually the lower heater hose that needed to be replaced and has never been replaced. read more

Kia of Carson - Car Dealers Near Me - Carson, California

I Do Not Recommend Carson Kia! I went in to look at cars and found one I liked. The deal they presented looked sketchy and they put on the pressure to buy that day. After digging deeper, their dishonesty came through. They added (hid) costs they told me they would take out, they inflated the price then applied factory incentives to pad their profit, and had fees that other dealers did not include. Long story short, I got the identical car at another dealer for thousands less. Will never go back. I Do not trust them. read more

Recently left my EV6 for service and received excellent care from Shanara and Vanessa E.

This review has been long overdue. I bought myself a Kia Telluride for my bday back in 2021 and even convinced another friend to buy one here. It was a great first time buying at a dealership experience and I'm still in love with my car to this day. I have always had great service in the service dept in Carson as well. This time I had to bring it in for two things and I had Tiffany in service. She kept me up to date while it got inspected and approved for warranty coverage. When I brought it in for it to get done I was given a loaner car (the woman there was also friendly) and tiffany kept me up to date on when my Telly would be ready. I really appreciated her explaining everything in detail and for keeping me in the loop. Her service was great. I'm so happy to have my car back looking good as new. There's also a man with glasses that went to get my car when I picked it up who was super sweet too. I'll keep referring my friends to this location. read more

I had an awesome and helpful experience from Ceaser Arzate!!!Got my K5 here years ago and I feel I can trust the dealership whenever I have to take in my car to get serviced etc. They have a great warranty programs. Most important of all their car service supervisors are beyond helpful and make sure needs are always fulfilled. Ceaser Arzate was extremely helpful I got all the help and answers I needed to help keep maintaining my awesome cars future!Thanks again Ceaser! Hopefully he will be the one who sells me my next car ina few years. It is always so welcoming to have help from such professional helpful service representatives that really care!!! Thanks!!!!! read more

Think twice before buying! My 2019 KIA Forte that I purchased at Kia of Carson has been stolen way too often. KIAs are being targeted specifically for their faulty security systems. 2019 may be a bit outdated now however I've had the latest anti-theft recall service here in December 2024 & in January 2025 it was stolen again. Do your own research! Google "KIA boys" or read up on their class action on theft. There are even songs online celebrating how easy it is to steal a KIA. Thieves WILL target your vehicle with or without a steering wheel lock or other measures I've taken. Definitely don't purchase if you do not have a secure garage or have to park overnight on the street often or accessible driveway. Yes "thats what insurance is for" but still - if you do purchase one, get coverage to include the MAXIMUM contribution to rentals. My transportation expenses in the past year have increased dramatically due to this theft issue. Insurance covers damages but it is still a hassle. Although this is a manufacture issue, management here does not appear to be concerned about this aspect of the customer experience at all. Perhaps because the class action is still being processed but they should revisit how to support customer through this hassle. 2 stars for the great customer service though! In the past I have referred friends and family to this dealership until learning of this problem. Insurance has also caught onto this issue & made it difficult for me to keep my policy and process claims after the first time this happened. Beware. read more

I'm finally released from the purgatory that is Kia of Carson now that they opened up a Santa Monica location. I almost cried with relief when I realized this! I have wasted so many hours in Carson waiting for my EV6 to get recalls and updates fixed--they have no loaner cars, average visit for me to do simple updates was 3-5 hours, and the only place they will bring you to is the mall. There's no coffee or food while you wait (or near the location), and there seem to be tons of men working there and yet nothing seems to be getting done or efficient. In the past three years they've never washed my car or charged it while I waited for countless hours in their sterile food-and-coffee-free environment. Most staff have no knowledge of Kia EVs, and tell you all kinds of misinformation when you bring your car in how xyz won't be covered. Clearly they are not trained, but this does not stop rampant mansplaining. In contrast, wow, thank you Daniel at Santa Monica Kia! I dropped off the car for a recall and within 30 minutes had a loaner and very detailed information about the 12V recall and issues--and they had it ready hours before I had asked, and they washed the car (without asking)! Swoon! I feel SO liberated now that I don't have to return to Kia of Carson, it really was the only downside to my beloved EV6. It's a luxury and expensive car, but the dealership treats everyone like they are servicing Saturns from the 1990s. read more

Gracias a Zammy Rodríguez por su ayuda es muy amable e hizo todo lo posible por ayudarnos les recomiendo que la busquen .. emocionada salí con carro nuevo yupi yupi .!!! read more

Kia of Carson - M - Car Dealers Near Me - Carson, California

Don't come here if you want to get an oil change or any service in Kia of Carson. It takes almost more than three long hours in an oil change. So Ridiculous and when one goes to complain they says that no manager works on sundays ..... thank you Kia of Carson read more

Kia of Carson - Time to check in and check out !! - Car Dealers Near Me - Carson, California

Made an appointment for service on line. Go to drop off car- told they need the car for 3 days to diagnose the issue, then a period of time to fix the car. Did not say this when an appointment was made. Offered a rental car for 3 days but because it is a Thursday, I would end up paying for at least 2 days at the least. Lady in service area had a whole speech- can only assume this is a normal thing. Asked to speak to the Service Manager but he does not get in until 10 am. We have 2 cars from this location- my advice is go to another Kia . My husband also had a horrible experience here with the service department. Waste of time. Never again and tempted to turn in both leases and go with Hundayi. read more

My experience with this dealership has been extremely disappointing and concerning. During the purchase process, my contract was switched to a lease in order to match the monthly payment we had discussed. This major change was never disclosed or explained to me until the signing process, leaving me feeling completely misled once I realized the agreement had been structured as a lease. It appeared that the responsibility of explaining this was deferred to the finance department rather than being transparently addressed upfront. Just two days after taking the vehicle home, the oil warning light came on. When I contacted the dealership, I was told it would probably go away. Given the earlier discrepancies, including concerns about the vehicle's mileage, I did not feel comfortable ignoring a warning light on a brand-new vehicle. When I returned to the dealership, I was denied a loaner vehicle because I am 22 years old. Instead of routing the vehicle through the service department for a proper and documented inspection, a sales representative purchased and had oil added to the vehicle telling me to "top it off" if the light came on again. This was not handled through proper service procedures and gave me no confidence that the issue had actually been diagnosed or resolved. Since purchasing the vehicle on February 16, I have had the car out of my possession from February 20 to the present due to the dealership retaining it for service. I was initially told that my first payment would be waived because the dealership had my vehicle for such an extended period of time. However, when I later went in person to obtain documentation confirming that promise, I was told it was "impossible" to waive the payment and that the manager was unsure why I had been told that. Additionally, the service department, managers, and sales staff failed to disclose Kia's $40-per-day rental coverage policy until after they had already kept my vehicle for two weeks. When I requested documentation showing where I had signed or acknowledged this policy, no one was able to provide any proof that it had ever been disclosed. Instead, they repeatedly printed the same rental service paperwork, which to my knowledge does not contain any statement confirming that policy. The final interaction that crossed a line is when a sales associate asked for my device and filled out the dealership's post-purchase survey themselves. This made the situation extremely uncomfortable and felt inappropriate, as those surveys are intended to reflect the customer's honest feedback. Between the contract change, lack of transparency, inconsistent information from management, and unprofessional handling of my vehicle through the service process, this entire experience has left me feeling misled and taken advantage of as a customer. read more

A terrible experience with their sales manager and one of the sales people. Used car salesman tactics with factually incorrect lease financing information that bordered on dishonesty. What I don't need is "I'm doing this because I like you" and other aggressive sales BS. I actually liked the Kia Sportage with all the bells and whistles but I would never go there again. I ended up getting a VW Tiguan with all the bells and whistles and had an excellent and honest experience with the people at Pacific VW. read more

How can it be possible to be this bad at servicing cars? Waited for 2 full days just get a diagnostic of the issues. Terrible communication and poor customer service. read more

If you are looking to purchase a Kia DO NOT go to Kia of Carson. My son's girlfriend's car was stolen last night due to the TikTok trend of stealing Kia's. Unfortunately, she didn't have full coverage and the car was wrecked during the speed chase with the cops. When she arrived at the Kia dealership for assistance to see what options she had since she is still paying off the wrecked vehicle, she was completely ignored and no one was willing to help. Once she started to cry, finally someone mentioned there's a "Kia theft settlement" Anyway, I would think twice if purchasing a Kia during these TikTok times and definitely be sure to purchase full coverage! PS, ONLY giving a 1 start since I can't post it otherwise read more

Kia of Carson - Post theft speed chase aftermath - Car Dealers Near Me - Carson, California

I had a disappointing experience with the Carson Kia service department. As a new local customer with two Kias, I scheduled maintenance for my EV6 and requested a tire rotation and camera repair. The advisor said a $245 diagnostic fee might apply if the technician blamed "outside influence" for the camera issue, despite no visible damage. Both the advisor and manager insisted on this policy and couldn't guarantee Kia would cover the fee under warranty. Frustrated, I decided not to continue with their service and left. We were a loyal Kia family but this experience will have us looking elsewhere when we purchase our next vehicle. read more

I'll give the service department two stars bc ultimately they did get the car repaired and provide me with a loaner and I met some decent people along the way. But zero stars for communication. The only means of communication is apparently with a off-site person (or persons) that consequently doesn't have a great understanding of what's happening on the ground. It also took two trips to the dealer and a total of seven days together the situation fixed. The attached photo is one example of the communication. I kept hearing about the diagnosing period for days when I texted for updates. Finally, on the last day they said the car had been approved for a replacement 12-v battery. I might have been less annoyed had I known they were trying to do what two roadside service people said was needed. Meanwhile Kia emailed me and said that they heard there were issues and would work on the communication with the dealer but they ultimately ghosted me as well. I generally avoid this dealership although it's closer to home bc the sales rep lied to me when I tried cars. I bought the car elsewhere via Costco. But I went to them this time bc they are closer to where the car died the first time and my regular dealer said it would be better to take the car back to them when it died the second time several days later since they'd already attempted to fix it. read more

Kia of Carson - Message from Kia. - Car Dealers Near Me - Carson, California

I would never buy a car from this dealership again they misrepresented what they had to offer. certified preowned means sell you an extended warranty. Also, all the vehicles come with lojack, which I thought was an excellent feature. I just didn't know I was paying for it. I bought a 2020 used Kia Optima. It was on the lot ready to go. They only gave me one key and it wasn't even detailed or cleaned. I found all kinds of junk inside the car, including a dried piece of dog poo. I was desperate I had nowhere else to turn, and they took full advantage of it read more

Review is for service department. Worst I've ever experienced. I have had my EV9 for 8 months. The vehicle has had 5 recalls. The first time I brought it in, they looked and said "oh yes we see your vehicle does need the repairs but we don't have the part now. Come back when we have the part". No one ever called me back. I called after a month and asked if the part was available now, and scheduled my appointment because it was available. Service took 4 hours. I have received 4 additional recalls since but waited to schedule an appointment until I was contacted by Kia of Carson service department, I was told since this was a lot of work, it would be a 24 hour repair. I asked for a loaner vehicle and it was approved. Dropped my car off on the day and was called at 4:30pm that my car was ready, but I could wait to come until the morning as I had a 24 hour loaner. Next morning I went in and was handed my paperwork and I drove home. When I got home, I noticed that one of the recalls (instrument panel) was not completed because "special tool to complete it is out of order". My service advisor, Tiffany, NEVER advised me the work was not completed. Now I have to come back AGAIN??? I'm done with Kia of Carson. I'll try another dealer although none seem to get good reviews. read more

They have been lying to me about repair diagnosis, never want to go back there again.

I am writing to express my profound dissatisfaction with my recent experience at Kia of Carson. My interaction with their customer service and management was both disappointing and utterly ineffective in handling a dispute. On July 31st, I visited the dealership at approximately 10 a.m. with the intention of extending my rental/loaner vehicle. During what was supposed to be a routine inspection, a small crack that was smaller than a quarter was discovered on the front bumper. This damage was completely unknown to me, and I was shocked when I was informed of it. The dealership's immediate response was to instruct me to file a new insurance claim or pay $560 for repairs, holding me solely responsible for the issue. I was, to put it mildly, livid. The lack of accountability and the dealership's refusal to consider the possibility that the damage might have occurred prior to my rental, was so minor as to be missed, or was wear and tear from normal everyday driving was incredibly frustrating. I attempted to discuss the matter with the manager, Shanarah, hoping for a more reasonable and customer-centric resolution. Unfortunately, my efforts were in vain. Shanarah was completely unwilling to engage in a productive conversation or explore any alternative solutions. Her unhelpful and dismissive attitude only exacerbated an already infuriating situation. This experience has left me with a deeply negative impression of Kia of Carson. The dealership's handling of this matter was unprofessional and their customer service was severely lacking. I would caution any potential customer to be wary of their policies and the way they resolve disputes. Now three weeks almost a month later I still have yet to have the window in my car replaced. Even more reason to never come back. I also had to reach out several times prior to obtain information regarding my vehicle. I will be attaching the photos concluding this review. read more

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If I could give negative stars, I would. Buying a Kia was a mistake I'll never make again. We originally leased our 2019 Sorento but purchased it outright during COVID when inventory was low. At the time, it only had 30k miles, so it seemed like a smart choice. During the purchase, however, we were required to buy an extended warranty--only to now be told it won't cover repairs for what Kia itself admits is a known issue. Kia has a widespread oil consumption problem, and unless you keep every single receipt from every service, they will deny responsibility. In our case, because we can't provide proof of a routine oil change from two years ago, they're refusing to fix the problem. Service at Kia of Carson has been just as bad. Our car has been in and out of their shop for over 9 months, with the most recent visit lasting a month and a half. I left multiple messages for the service manager--none were returned until I told the service advisor that if I didn't get a call back, I would come down and create a scene. The staff does not communicate, managers offer no support, and at one point they nearly sent my wife home with no oil in the car until she pushed back and mentioned the known issue. Kia of Carson and Kia corporate clearly has no interest in standing behind their vehicles. I've owned Ford vehicles for years and never experienced anything like this. Avoid Kia--and especially Kia of Carson. read more

This review is specifically about Tiffany T in the Service Department. While it appears she knows her job, she would greatly benefit from appropriate customer service training. Her comments are inappropriate, rude and condescending. My appointment today was for an oil change, to have my car seat reclining button looked at, and adress 2 recall issues. After my encounter with her, i asked that she only proceed with the recall issues. Unfortunately after 7 years of good service, i am sorry to say she left such a distasteful feeling, I have taken my business elsewhere. Great customer service at Valvoline and great customer service at Costco for tires. read more

We had been looking for a specific model, color, trim, and options Kia for over a month. Finally found what we wanted at Kia of Carson. Everyone we dealt with was friendly and competent. They were able to hold it overnight for us. We came in the next day. The place is clean. Our salesman even offered us waters. Purchasing was quick considering all the paperwork. We did not finance which made it even quicker. They didn't offer KBB value for our trade-in but we didn't feel like negotiating. In and out in about 2 hours with a brand new Wolf Gray 2023 Sorento. They have been following up see how we are doing, how we enjoy the car, if we have any questions. Extremely satisfied with our experience. Highly recommend. read more

Kaitlyn the service advisor was amazing! I made an appointment for an oil change and she made sure to check me in and get the oil change going as soon as possible. She was kind enough to explain the multi point inspection summary and the repairs recommended for the vehicle. Thank you Kaitlyn for going above and beyond, definitely coming back for my next service and repairs. read more

If after reading my review, just ONE potential Kia customer made a better choice and avoided buying or leasing from this company, I would be gratified. Dealing with Kia of Carson has ensured that we will never again even remotely consider owning a car from this manufacturer. Thankfully we are now rid of ours. Recently took in our SUV due to a significant recall (an issue that can cause engine fires), and it took an entire hour for their rental desk to set up a loaner for me and ONE other customer. The lady there couldn't have been bothered to move any faster, having a leisurely morning chatting it up with her colleagues while customers were desperate to get to work. This was the icing on the cake after the many times I've been there for covered oil changes, etc., and it took all day for them to do what a Jiffy Lube could finish in twenty minutes. A few weeks ago I installed the new software we'd been sent for our Infotainment system, and Apple CarPlay immediately stopped working so we couldn't use our navigational system, music, or anything else. Service rep Yuri told me it would cost $245 for Kia to "diagnose" the problem. Absolutely absurd. When I complained, she said I could bring it back in and she'd talk to a manager, but she never followed through on arranging this, failing to answer my questions about whether they'd take care of the issue or if I'd be charged some sort of ridiculous fee for them fixing the problem caused by THEIR software upgrade. The worst is that the recall issue with the car we owned rendered it essentially undependable for extended use: following the recall, we were advised that if ever the engine warning light came on, we needed to immediately stop driving and call Kia's roadside assistance to have it towed to the nearest dealership to have the engine replaced. (Like we would trust them to do that well.) So basically we could never again confidently leave town driving this vehicle. Previously we'd used it to travel from LA to Yosemite, to the Grand Canyon, and also many times to Orange County. With the recall, we basically had a car we couldn't count on except for in-town driving. No one should satisfy himself with the idea that maybe the issues I've described here are particular to this specific dealership. Good friends of ours just spent SEVEN weeks arguing with Kia of Cerritos about replacing the entire engine in their car, which is under warranty. (A completely different car model and totally different issue than ours.) For almost two months, Kia refused to perform the replacement, even though they were required to do so, demanding that the couple pay $10,000 to have the repair completed. After eight weeks, the dealership finally followed through on honoring their warranty, and these friends got back their car. We will never again deal with this company. read more

shady ahh dealership! They let identity thieves come and apply for credit! How does one apply for credit without an ID? Do the salespersons care or are they more worried about making their quota? read more

The customer service is terrible they talk to you in a un professional tone the rental personal unprofessional

I'm extremely disappointed with my experience at Kia of Carson. I brought in my 2025 Kia Carnival, a brand new vehicle, because the AC doesn't work which is completely unacceptable for a new car. and it's been over 3 weeks with no repair or replacement. After all the delays and no clear resolution, I when to pick up the vehicle even though the issue still hasn't been fixed. I'm now back with a faulty car and no support. Meanwhile, I'm still making payments on a vehicle that's not functioning properly. When I asked for a loaner, I was told I had to add it to my personal insurance even though the delay and issue are not my fault. I'm really frustrated by the lack of accountability, and overall customer service. I expected much better from a dealership representing a major brand like Kia, especially for a brand new car. read more

BUYER BEWARE !!!!! This review is not specifically aimed at Kia of Carson (I purchased my Kia Forte from the same location when the dealership was named Car Pro Kia) but it is aimed at Kia corporation and whoever owned or still owns Car Pro Kia. My Kia theft settlement claim where I was seeking reimbursement of my insurance deductible of $250.00 was recently denied. They said that I didn't submit the proper documentation in a timely manner which I did well over a year ago (which included insurance paperwork, body shop paperwork, which showed insurance deductible paid by me, and all other requested documentation) which was submitted prior to the final deadline. Even when I submitted a fire damage claim (vehicle engine fire- same vehicle, this incident happened almost a year after the vehicle theft) which was not related to the theft, iI was denied any settlement reimbursement.They said that the fire department report was not proof enough even though the fire department said in their report, the fire which totalled my vehicle was caused by electrical components in the engine compartment I highly recommend that any potential future customers seriously consider not purchasing a vehicle from Kia. This multi billion company manufactured a vehicle (Kia Forte) which they knew would be prone to theft and engine fire problems and on top of that, the end result being, they do whatever they can to screw a customer out of their insurance deductible reimbursement. But then again I should've expected that coming from a company that sold me a vehicle which as I stated earlier, they knew was prone to theft and fire problems (research class action lawsuits brought against Kia Forte vehicle theft and vehicle engine fires). I refuse to file an appeal with them and will never conduct business with Kia ever again. I stand by this review of Kia. Buyer Beware!!!!!!! read more

Do not do business here. This is by far the worst ran dealership I have ever had contact with. Their staff seems to be ran by people with zero customer service or interpersonal skills. My girlfriend had her car towed her due to the very common Kia engine failure due to a recall and they would not honor the recall. They said since we didn't answer the mail notice (we never got a mail notice) that they were not liable for the recall anymore. At every turn this dealership had absolutely horrid customer service. The sales team was lazy and wouldn't even give us a quote for a new car because we didn't want to do a deal that day. Save your time and avoid this dealership and Kia in general. read more