The low tire pressure signal was on. I'd stopped at a gas station earlier but feel like the air pump wasn't working properly because the tire seemed to deflate more. I brought my Kia Soul to Kia Services and explained my situation to Angel. He was able to fill my tires and have me on my way in under ten minutes. Thanks for the speedy service, Angel! read more

I hate car shopping, but this one went fairly smooth, like with any purchase, after the sticker shock you transition into negotiation mode , it was a tough battle, but at the end of the day, I was satisfied with my experience. I was less thrilled with the price of my trade in, but then again, it had over 200k in miles, and the dealer did offered to drive me to CarMax to trade it in. Nicole was a good sales person, and did help in the negotiations. I would recommend this dealership, just do your due diligence before you arrive, and stay firm on what you want to spend. read more

They have a Sunday oil change special for $89. I think its a little expensive. They txt you when its done. I sat in the waiting room. They had free coffee. I didn't have any but, the associate was nice that told me about it. I wish they would wash your car after u get services done. read more

Kia of Carson - Services they offer and prices for them. - Car Dealers Near Me - Carson, California

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Even with an appointment, I have to wait between 3 and 5 hours just to have my vehicle checked or serviced. The service advisors are a total joke. They are the middle person between the mechanics and the customers, but they seem to avoid customers as much as possible. They ignore text messages, emails, and phone calls. Especially after 5pm, no one answers the phone at the service desk. They are more interested in looking at their cellphones than in helping customers. They never have courtesy vehicles available. They don't seem to care how much money customers spend at their dealership. It would also be nice to have some water and coffee available for customers. It is July 2023, and COVID-19 is no longer an excuse. read more

Tiffany in service just helped with recall notices on my Kia optima SXL. She was amazing. She walked me through how KC and Kia and she would handle getting the recalls reviewed and fixed. WOW. SHE US SO KNOWLEDGEABLE AND GAVE ME AMAZING SERVICE. She should train all your other service reps on her process and how she works with customers giving such outstanding service an answered very complicated issues clear and concise. I will always ask for her when I come in for service. I'm a big fan of Tiffany!!!! read more

-Frustrating Experience -Unprofessional Staff Behavior -Unethical Sales Tactics -New Building Reeks of Cigarettes I had a terrible experience at this dealership. The staff was unprofessional, often shouting over one another and making inappropriate jokes. One employee even said to another, "We don't have heart here; nobody here has a heart." The offices were left open during negotiations, so I could hear everything, including each customer's yearly earnings and one agent pressuring a customer to lie to the finance company. Even though I DID end up leasing a car here, I wouldn't recommend this place to anyone. After negotiating a deal via email with "Kabir," I scheduled an appointment with him. However, upon arrival, I was shuffled between different staff members and was eventually told that Kabir was off that day, despite our morning communications. This raised my first red flag. Also, on a hot day of about 95 degrees, my wife and I weren't even offered a bottle of water. Every dealership I've ever been to has offered me some sort of refreshment no matter what the weather was. Although the sales rep was friendly, the Sales Manager, Adam, told me I needed to pay a higher down payment and monthly payment than agreed upon. I showed him the emails with Kabir, who I suspect might be an AI chatbot. Adam first refused the terms, but later reluctantly honored the deal after I prepared to leave, but he mumbled a quick "congratulations" and avoided eye contact. If you negotiate online, make sure the "out the door" prices include all taxes and fees. The only reason I got the deal I wanted was because I had those emails as proof. When it came time to sign paperwork, the staff seemed annoyed that I took the time to read through the documents. They rushed me, and even though I knew a lot about the car, they only explained the features and contract details when I asked specific questions. After receiving the keys, I noticed the car was dirty, with a brown substance on the rear fender. I asked them to wash it, but even then, the windows were streaked. I decided to leave and clean the car myself. To top it off, they forgot to take the car out of dealership "shipping mode," so I had to research how to change this myself. I only stayed with this dealership because they had the specific model and color I wanted at the price and terms I negotiated ahead of time. Otherwise, I would have gone elsewhere. read more

This dealer tried to stick me a faulty used BMW i3. Day after I sign a purchase contract I took it to a German car svc shop and paid $120 to get a full diagnostic. Hour later I get 4 pages of faults in the car. Estimated cost $5000. This after their speech about state regs require a full inspection and check. To add insult to injury they wouldn't waive the restocking fee of $500 if returned within 3 days. This was not buyers remorse. It was a faulty car they sold me and they've put it right back on sale. Buyer beware on any used cars at this dealer. I'd give them minus stars if I vould. read more

I came to this dealership a couple of months ago because the car that I drive had a couple of recalls codes They did fix some of them Then I was told they needed to order parts for the other recall So I was going to get a call As soon as they had the parts I call about a month or 2 later And I was told it hadn't arrived yet Now I call again months later Because they never call me And now I have been told That I need to come in and talk to the service department because apparently they had the part but they only hold them for so long So I personally have to come in so they can order again And this is the second time I get disappointed with this dealership in particular Worse service ever Not happy at all read more

Today I purchased a 2023 Kia Forte GT for my 18 year-old son from Kia of Carson. My experience was mostly good, but could have been a bit better to earn a fifth star. I'll explain... I used Consumer Reports to research cars & prices and get True Car pricing. When Kia of Carson reached out, they agreed to the True Car price, so I scheduled a time to visit. After test driving and looking the car over, I was ready to pay for it and leave. I showed the salesman Kabir the True Car price and he left to work up a quote. When he returned with a higher price including a LoJack quote, I impatiently explained to him, "Kabir, you either honor the True Car price or I'm leaving, no B.S. - I'm serious." Thankfully, he understood my position and showed up with the True Car pricing. Once, that was settled, we flew through the process and I was much happier that the we were nearing the end of the car buying process (and my son was thrilled at the idea of driving away with a new rig!) Finance guy was good - fast and efficient (didn't try to sell me anything!) Kabir was nice, not his issue on the pricing. James the internet guy was cool - just honor the online quote - no messing around, please! In all, it turned out okay. 4 stars read more

Crystal was so helpful and prompt. I'm always weary when I come in here because I always have to spend an arm and a leg for my repairs. I was glad that she did not urge me to get certain things done right away on a whim. the only thing that concerned me was my oil light came on once I drove away and was about 6 miles away from the dealer and has been on since. ....it's seriously never-ending. read more

Very pushy salesman who will try to bully you into making a decision. Joey was that for us. He's one of those salesman who continues to ask "what's stopping you?" Even after telling him our financial struggles. He didn't care about us and the best sale for us but ONLY wanted to get the sale no matter the cost to the customer. When I finally put my foot down and told him we are not buying today but still want to see the cars we requested, he had a whole attitude while showing us cars that WE DIDNT ASK TO SEE ! Showed us the top of the line models of the used cars we requested and was 30K MORE then the cars we wanted. There was no respectful goodbyes either from him that wanted us to come back. Won't be coming back here . Such a shame read more

I strongly advise against using Kia Carson for vehicle service. When I dropped off my Kia Niro for a battery replacement, the dealership left my car unlocked in an unsecured outdoor lot having it exposed to get burglarized by transients camping under the nearby 405 freeway bridge right next to it. I expect my vehicle to be secure when I pay for professional service.This basic security lapse is unacceptable! Service Advisor VanessaEspinoza insisted my failing battery wasn't under warranty and quoted me $900 out of pocket, despite me insisting that the battery replacement is under warranty. The technician's "diagnostic"--which I suspect was never properly performed--concluded my battery was fine. After three days in their care, I was told my car was in "perfect condition," only to have the battery correctly diagnosed and replaced under warranty in under three hours at Kia Cerritos. When I escalated my concerns to Manager Cesar Arzate, he was dismissive and provided no assistance. Between the security failure, misleading warranty information, inadequate diagnostics, and unresponsive management, Kia Carson falls far below the standard of competent, trustworthy service. If you value your vehicle's safety and expect honest, efficient service, I recommend you take your business elsewhere. They have no business being open to the public! They are Horrible!!! read more

Ali Chahine the sales manager was an absolute lifesaver! Made what could have been an excruciating process into an absolute breeze! Would highly recommend him and the dealership to anyone looking to purchase or lease a Kia! read more

I wish I could give Steve, the sales manager and his team an even higher rating. Working with him felt like being taken care of by a good friend. My first experience with Steve was 2 1/2 years ago when I bought a Sportage. This was during the chip shortage when COVID made it a seller's market, and after a disappointing experience at Kia Cerritos, I reached out to Steve. I explained that I had a fixed budget with kids in college and could only proceed if it fit my finances. Unlike the previous dealership, which couldn't come within hundreds of my budget after hours of negotiating, Steve was straightforward and immediately willing to work within my limits, offering me a great lease deal. No hassle, just genuine help. Today, while getting an oil change, I dropped by his desk, and he still remembered me! He even offered a fantastic deal to upgrade my LX Sportage to a fully loaded, one-year-old SX and got me out of my lease with ease. Integrity means a lot to me, and Steve has fully earned my trust and confidence. I will gladly recommend everyone I know who is shopping for Kia to make Kai Carson their first stop. read more

If I could give zero stars, I would. Buying a car here has been an absolute nightmare. I purchased a 2021 Hyundai Sonata Hybrid, and the dealership flat-out lied to me about the add-ons. They told me anti-theft and Cilajet were REQUIRED by California law--which is 100% false. These are optional (per the California Car Buyer's Bill of Rights), but of course, they never gave me an itemized price list from the jump like they were supposed to. I specifically asked sales manager Nick THREE times if these were optional, and every time, he told me they weren't. Straight-up deception. Now that I'm trying to resolve this, I'm being told a refund is impossible and that they had no obligation to fully disclose everything. Seriously?! That's beyond shady and unethical. And to make it worse, good luck getting anyone on the phone--I've called so many times, and no one ever picks up or helps. To top it all off, the car wasn't even cleaned before they gave it to me! It's still full of stains from the previous owner, which is just disgusting. You'd think after all the money they scammed me out of, they could at least give me a clean car. This dealership is a joke. They'll lie to you, overcharge you, ignore you, and won't even bother cleaning the car before selling it. Save yourself the headache and take your business somewhere else. read more

Kia in Carson service department is the worst service department a customer could ever have. I had a recall on a part that would cause a fire if it wasn't repaired. From the very start I was suspect that I was going to be in deeper than I thought. The day I took the car for service they kept it all day and talked me into getting an oil change that day. At the end of the day I had not been called. I called them to see if my car was ready. In going to pick it up they told me the part that was needed to repair our car they didn't have it, and I would have to come back another day. So after being convinced that I needed an oil change. I went ahead and authorized them to charge me for the oil change. The second time that I came back to get that same recall fixed. I made an appointment and was there 10 minutes before my appointment was scheduled and didn't have a ride home and was told they would get me a uber. After multiple times of trying to schedule the Uber, I was told by the customer service person that there must be some type of glitch in the system. Another customer service person interjected and said they can always call their own Uber and we will reimburse them for it. After that I went and booked my own Uber and waited at home until they told me my car was ready for pickup. Before I returned, I spoke with the person on the phone about the reimbursement and they said that I didn't qualify for it now because I lived out of the range of their coverage. Wow!! Nevertheless, I ended up getting a uber and not being reimbursed for it. I will never go back to this service department. I believe my service representative's name was Pamela and she did her best to embarrass the service department. I felt like there was a bait and switch in the exchange and promises made that they didn't honor. At the end of the day. I've decided not to ever let them work on my car or anyone else that I know that owns a Kia. They can't give me any direction or advice how to repair our car. Even if I get another recall for a part, which I was never responsible for, I will go to some other service department besides theirs. I hope I can hear from someone soon in regards to my terrible experience. Otherwise, it just proves how unprofessionable and what terrible customer service they have. read more

This car dealership is not a very good car dealership. They sells Dept don't care they just talk to you real fast. Just trying to get a sales so they can get their commission I bought a car August 17 and by September 12 the car started overheating. I reached out to my sales person which is Mo and he didn't know how to help me. It was a brand new car had 34 miles on it and then it started overheating got it fixed and then it start overheating a week later do not recommend. read more

This location SUCKS! They claim to fix stuff and it's not fixed or shortly after there is an issue with the same thing! For example my cabin filter. I JUST got an oil change and tune-up March 24th please tell me how my oil is dark, dirty and sludgy? They claim to cut down the Rotors so they won't grind and the noise has gotten worse! Sounds like a bad orchestra when I back up! Eff this location! read more

Kia of Carson - The dirty oil is mine and the other is how it should look. Changed March 24th? I don't think so! - Car Dealers Near Me - Carson, California

I always service at Kia of Carson because it's the closest to my house and most convenient for me. The customer service sucks, nobody wants to call you back or even when they transfer you to another department/ person, it just keeps dialing for a long time and later then gets dropped. Today I had called in for replacing a windshield. I go from calling the service center to them explaining their third party does that, so for the exact price they would need to transfer me to them. As she transferred the call just keeps dialing then later ended up getting dropped. I tried that for 2 times back to back to just keep getting the call transferred but always ended up waiting and then getting the call dropped due to a long time of hold. Then again I call again because I really need to get my windshield fix today as it is getting worse and the crack is expanding. The lady then transferred me to parts to at least get an idea of how much it could cost. As soon as they picked up Alex put me on hold again, I was so tired I chose the call back option but never got one back. A couple hours later I tried calling their parts again, just like the last time, as soon as they picked up I didn't even get the chance to speak, a representative put me on hold leading the call to just ending up getting dropped. I know they are busy but they need to a better job because their customer service is horrible. read more

Writing review on behalf of my father.. To whom it may concern, I am very disappointed with the service that I received from kia of Carson. I paid for a tire rotation that was not done. I marked the two front two tires of my vehicle to ensure my tires are rotated, and because of this, I am positive they were not. The passenger seat was reclined back as if someone were relaxed in my vehicle, and when I requested a car wash, I was told, " it wouldn't be suggested because the brushes would scratch my paint." I've gone up the chain of command, and as of yet, no one has made this issue right. read more

Jaylen was awesome but they promise things to you and once they're ready to give you the vehicle, no spare key, did not fix the rim they said they'd fix and think filling up my gas tank would suffice. Avoid STEVE the manager at all cost. He makes you think you're getting a good price when you're not. Make sure you have your insurance or they will add on the fees without telling you. read more

Took a trip to this Kia dealership to handle a part recall notice I received in the mail. The staff was friendly and attentive to make sure everything was good to go. They even took the time to mount my front license plate holder so I can finally take my plate out of the window. They even provided a vehicle inspection at no additional charge, which was very much appreciated. This will be my go to dealership in LA for all my vehicles needs. read more

Zero stars! I will NEVER purchase another Kia, and I will never return to Kia of Carson for service; this experience confirms it. I had a recall service appointment scheduled on 2/13/24. An issue arised about chipping paint, so I contacted Kia Comsumer Affairs right then and there and did exactly what was suggested according to Alexis, my service advisor, and the phone agent. Anyway, what they said did not pan out, so I had to double back to Alexis via phone/text. I called, texted, and left voice messages several times. No response. I had to contact the supervisor, Cesar, two or three times before he called me back. No one is that busy, really! I happened to be sick on 2/23/24 when they finally called back, but I missed both calls. I went on to contact them the following Monday. After calling both of them a couple more times, I realized three to four weeks had passed and after ten phone calls, I was disappointed and gave up! I think it is poor leadership, workmanship, and professionalism. I am appalled not offended. I will take care of my car, however, I needed to share this. Think twice about Kia of Carson, for sure! Just saying. Not good! read more

I don't know why the reviews are so low for this company, I have had nothing but great experiences. Today I dropped off my car to have my oil changed and the ease of scheduling the appointment and communication has been great. I also received an invoice for $72 (on accident) but I went ahead and paid-i was going to follow up when I picked up my car. I immediately got a text from Billy Rubio letting me know that the invoice/payment request was sent in error and he was going to reverse the change. The fact that Billy was honest speaks volumes about the company and the people working there. I appreciate Kia of Carson and their staff read more

Kia of Carson - Car Dealers Near Me - Carson, California

Kia is plain awful! And this place has rude customer service. I bought a used KIA 2017 Optima from a used car dealer, not Carson. 500 miles in with 93K miles total on car, the engine started spewing oil over the spark plugs and coil. They couldn't wait to let me know it's NOT covered under any powertrain warranty. I did deep research and found out this is an engine problem with many of their cars, and they won't guarantee an engine under 100K miles. Seems like fraud. The car had one previous owner who met every milestone for service. This is simply disgusting. They went out of their way to state that even if I did their recommended $800 tune up I would still likely need oil consumption tests and then after all that back and forth if I need an engine, they will not provide. I will let everyone know to stay away from KIA. read more

My experience buying a car here was as smooth as butter. My sales Rep, Hart was a straight shooter and everything was transparent. He was able to quote me a price OTD far less than any other dealer. We drove 40 minutes in the helatial downpour that was los Angeles on Feb 28th. From the moment we entered the door the process was friendly, smooth and not ever did we feel pressured to purchase additional add-ons. In fact Hart helped us with the paperwork to avoid them. The gentleman in the finance office, forgive me for forgetting your name, was also transparent, super friendly and efficient. We were in and out in 2 hours. Try that at another dealer. Last new car we bought was a nearly 7 hour epic marathon,breaking in fatigue, hunger and the overwhelming desire to simply get the f*ck out of there. Super happy with the price and buying experience. Thanks Everyone! This was by far the smoothest, fair car purchase I have ever made. We drove home in a new Sorento Hybrid at a price several thousand dollars cheaper than other unmovable quotes from other dealers. I bargained for weeks, and when Hart texted me we were able to come to an arrangement quickly. It's been a little over 4 hours since our purchase and looking back I'm extremely happy with our experience. I would go back in a heartbeat for another purchase. read more

Kia of Carson - Our EX trim model. A gorgeous and extremely safe gehicle - Car Dealers Near Me - Carson, California

We brought our Telluride in for service a few days ago. The engine was idling rough and occasionally dying when the car came to a stop. The car only has 13K miles on it! This is my first Kia and not a great start. The drop off experience was very slow - especially getting a loaner car. They had to call our insurance to make sure it's covered. I'm not sure why they don't maintain a list of insurance companies that cover rental cars. I don't need to do this at Avis/Hertz/etc. There was only 1 person in front of me but it took about 40 minutes from arrival to leaving. Anyway, we went to pick up the car today. No charge since the work was covered under warranty. But they had put down Kia Sorrento on the paperwork, which took about 20 minutes to fix. The car had not been washed, which I'm used to at other dealerships (Honda, Toyota, Nissan). The worst part is the Telluride had an awful smell inside. I'm not sure who was in the car, but it's bad. I'm going to have to take it to get cleaned. This was my first experience with the service department and likely my last. My wife left a message with one of the "service managers" this morning, so we are waiting to hear back. For my next step, I think I'm going to reach out to Kia USA and let them know what kind of dealers are representing their brand. read more

Every single time I have been to this Kia I get half assed or horrible customer support in the service department. I live close to this Kia in Carson and went there bc it's convenient. When I got service done here 2 different times recently for faulty fuel injectors on a Kia Sorento 2022!! (I know wtf) the first female service tech talked to me like I was stupid for asking questions, I felt intimidated. The second time the male service tech didn't take the time to tell me what was wrong in detail just gave me like 2 sentences with a serious face. Didn't feel comfortable asking him either. I called this morning bc I need a copy of those services reports on my car, and the girl who answered took my email down (supposedly) she said they would reach out to me shortly... she never asked me for my contact info, I said "do you want my number too?" she said, "nope." Needless to say that was 7 hrs ago. Now I called again and asked to speak to a service advisor The girl was rude and when I said "thank you" she qgave me a longgggg " mmmmmhhhmnmmmm" like sarcastically. It went to voicemail. This Kia is super good at being nice when they want to sell but once you need more they're so unprofessional. I will have to drive further to Kia Cerritos where I have always felt taken care of, being that I've owned a Kia for over 10 years. When I drop off my car at Cerritos I am heard, answered in detail, and followed up with often. The owner here needs to read all these comments and upgrade the service department like yesterday! read more

Kia of Carson fails once again. This time it's their service department. Had a recall on my car. Scheduled an appt to have it fixed. First visit they take all day just to tell me they have to order the parts and I have to come back. Second time they take all day just to say they took everything apart and didn't know what they were doing and had to consult their instructions manual, after six hours had done nothing. Please don't come here, to buy your car or for service. Go literally anywhere else. This entire operation is poorly managed. read more

I've owned three Kias, all serviced at this location and the downtown one. I'll never buy another Kia. I reported brake issues just months after getting my new Kia from Van Nuys in 2022. After spending over $816, the issue was supposed to be fixed this month, but it's still not resolved. The lack of respect from the call center and managers is baffling. I only keep coming here because I live between this location and downtown, and downtown is even worse. Every time I complain, I get the same excuse: "All car companies have problems with their vehicles." What about valuing your customers? I've been dealing with this unprofessionalism for over five years! Despite numerous corporate claims, nothing ever gets resolved. I was once told an inspection would take 24-48 hours, so I rented a car, only for my car to be done the same day. Yet, the problem persists. The female manager or supervisor who holds the same title as Caesar is incredibly arrogant and cocky! read more

Sighs, While I love my Kia, the service at KIA of Carson is highly disappointing. I have always had less than outstanding service, but this morning was terrible. Andrew Wilcox displayed some of the worst customer and sales service I have ever encountered. I brought my 2021 KIA in because the brake light symbol was on. Upon arrival, he told me I was due for the 15,000-mile check totaling $774.95. I am unsure about you, but I do not have $700 on standby. I expressed shock and concern about the pricing. I initially denied the service; Andrew says that if I do not service my car today if anything goes wrong, they are not liable, etc. I repeated how I did not have $700 right now and had no way of coming up with it. Defeated, I turned around and noticed a financing sign! (Sunbit) I turn back to him and point to the sign; I ask, "Do I qualify for this?" he says it's right there on the price sheet Now granted, I was so consumed with looking at the price that I did not notice the print underneath about the payment plan choice. I ask Andrew, " Do you feel like this was something you could have mentioned to me, seeing as though I constantly said I did not have $700 right now?" he continues to be rude, dismissive, and condescending. Just repeating, it's there on the paper. Now, as a SALES rep, isn't your job to SALE? selling one-on-one would have told you to mention, " Hey, I know you do not have the full amount, but if you look at our finance choices here, I am sure we could find something that might work." So, after seeing if I qualified, I DID and was able to get the service. He asked if I would wait here as the service could take about 2 hours; I said I would Uber home as I had to take my son to school. Then I stopped; after remembering how he just treated me and knowing he half steps on his job, I asked, "Do you have a shuttle service?" guess he responded? " Yes, we do," INSERT EYE ROLL. I ask him AGAIN, "Did you feel that was something you could have mentioned?" HORRIBLE CUSTOMER SERVICE and even worse sales service. I love my car; I wish I purchased it at a different dealership. Andrew Wilcox should not be the first person anyone encounters; he seems to hate his job and is only there for the check. I've attached the price list; check your mileage before you go so you know what to expect, and ask about the payment plan if you still need it. read more

Kia of Carson - Pricing sheet - Car Dealers Near Me - Carson, California

the thirst here is REAL !!! lol they will sell you a hat if you put your guard down but not shuttle / transport you any where but the Carson mall. They tried to sell me a car to drive home while mine was in service. Service folks seem cool , felt like t-mobile/ la fitness sales graduates. They also tried to make me service things I just got replaced months ago. Feed em with a loooooong handle spoon if ya end up on this island yall. read more

Kia of Carson - waiting area - Car Dealers Near Me - Carson, California

This review is for the sales team, Do not purchase or lease a car from this dealership. Don't even waste your time and money, go somewhere else. They are dishonest, switch and bait tricks, unethical business practices. I came in to take care of a lease buyout. When the sales person came back with the finance options, he added $5000 service vehicles contact and extended warranty. I told him I'm not interested and don't want it. I just want to finance my lease residual value. He told me it's part of policy and it's mandatory to buyout the lease. He even added and said that banks don't finance without purchasing the warranty. This is bs! This is not true at all and when I called them out. He just shrugged his shoulders and said that's how we do business here. I walked out of the dealership. I took care of the lease buyout at another dealership with no issue. read more

I bought a car here almost a year ago and I was charged for Cilajet despite Kia of Carson confirming it was never actually applied to my car. I spoke with Ali who had promised me a refund (of over $1,000) and since I haven't been able to get ahold of him, nor have I gotten my refund. This is an ongoing and ridiculous issue.​ read more

I bought a 2024 Kia Seltos 8/2024. The car buying experience was not the not so good. I wanted to pay my car off fast I wanted to pay additional principal payments. The way Kia sets up their payment process they make it impossible for most people to pay off the loan quickly. Here's the letter that I sent with each payment. I refused to use autopay with them. Kia is AWEFUL! Subject: Manipulative and Predatory Lending Every month I send multiple checks to pay down the principal balance of my auto loan. Your loan policy only allows me to pay down my principal if I submit checks for $2500 or more. This policy is set in place to discriminate against your customers that fall within a certain income level. Most Kia models are perceived to be budget friendly. My ask is that you review your lending policy and consider the segment of hard-working people who buy your vehicle in the market. If the Kia boys had not stolen my 2014 Kia Soul, I would not have purchased a new vehicle. I regret purchasing my current 2024 Kia Seltos because of this unfair and corrupt lending practice. I should have bought a Toyota! Every check that I send to your finance department that I want to pay down the principal with, I mark the check "PRINCIPAL ONLY" which means absolutely nothing to your finance department if the check is under $2500. This loan practice is discriminatory! Those Kia finance customers who do not have the ability to pay $2500 to pay down their principal are locked in without any options to accelerate their loan payoff. This is a very intentional practice that is unfair to the majority of your Kia Finance customers. Kia Finance should review this practice and consider the economic development of your target audience. I intentionally do not use your autopay option. I currently have 62 payments left. I will send this letter with every single future payment to Kia finance. Additionally, I will include this letter on all of my social media platforms, the BBB, Yelp and Google review. This lending practice is unacceptable. read more

So me and my husband were in the search for a bigger spacious vehicle. We headed towards Kia of Carson and our salesperson was Brad. From the start he was very attentive and understanding of what we were looking for. As I had seen that online they had the Kia SX Sportage 2023 in wolf gray ( the color is so lovely ) we told him we wanted to test drive the car. Brad mentioned ( I asked because I was so excited it was upfront parked ) that the model that was parked in the front was already being seen by a client & went on to look for the 2nd in stock vehicle on the lots, 5 mins passed as he went to look for it. I was telling my husband they probably sold the last one that's being sold right now :( as it did take a few more minutes. He came back with a same model vehicle just not in the wolf gray. Took that the vehicle for a test drive loved it my hubby did more though. As we drove he mentioned he came to another lot ( old Kia location ) to which had more vehicles. Brad even called his manger to ask him where the the 2nd in stock vehicle was parked at. As we drove in the lot we as well kept our eyes open for that model color with no luck. Brad kept calling this manager about the were the vehicle could be at in that lot. After 30 minutes I said ok let's try for the current model and color we test drove ( but my heart was set on the wolf gray color ) , Brad gave it his all to find that particular vehicle I wanted. As we walked towards the building to get those numbers and calculate my trade in as well ( Mini Cooper ). I was telling him that the car parked in the front was the last model and probably the system hasn't update. Brad said yes could be but if the car wasn't being seen by a client I would give it to you w/no hesitations. So I went and ahead and asked him to please check if for sure the car was already getting paper work done. He went to ask...and omg! I got so lucky, the vehicle was on hold for a client who wanted to see it at so n so time but they didn't. Brad and his Manager ( I don't want to misspell his name) made my trade in process very smooth and answered all my questions I had. I would give 10/10. The experience was very great and smooth, they went above & beyond. Thank you two for helping us in this process and being very understanding and patience with us since we also had a 11 month baby with us and Chuck( finance manger ) thanks very much for great tips and being patience and quick with our process Brad was my salesperson! I would recommend him! As he is new and I had question after questions when he didn't know that answer he would consult with his manger, to which I appreciate that Brad even put my old license frame into my new car. Helped us navigate how to use features of the vehicle. Because he is knew he also asked his coworkers for helped which is a green flag. I know other salespeople would leave you to be or be or give misleading information. Brad also give us his charger since my phone was completely dying/ CarPlay. Overall thank you! Keep it up Brad, Manger & Chuck thank y'all read more

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Honestly my experience with this dealership has been always negative. They always treated me like I didn't know what I was doing or what I wanted when attempting to purchase a vehicle, two times I had to take my business elsewhere due to feeling very disrespected and discouraged from their staff. And as far as the service department it has been okay up until today. I called November 18, 2023 to ask about a broken glass replacement and it's availability before going in and wasting my time and they confirmed that the part was available and went ahead and made the appointment and finally went in today for my appointment on November 21, 2023 to get it replaced and was told the part wasn't there so I had to pay to place the order. Allegedly they haven't had that part for over a month so it's really disappointing I was told the part was there given I'm driving around with no glass on my vehicle. It seems to me that they hire whomever and that their training is not thorough. They need to fix whatever is going on in their location. read more

HOW MANY CARS DO YALL NEED?! Their lot is full and the lots around them are FULL OF KIAS NO ONE WANTS! No one wants the Kia Niro! It's a crap car. All up and down Avalon between Carson and the 405 you see cars from kia Carson. Stop taking inventory and sell the ones you got. read more

I have never left a review before , but im going to for Kia of carson because honestly , i had a very good experience, i took my 24 telluride for its first oil change, ( btw its my new car ever) and Angel in Service was very helpful! He walked me through what i needed too do, when the MPI was done, i got the notification on my phone and got recommended a cabin filter ( i use my ac alot) Angel stated they topped off some fluids and checked my tire pressure among other things, he was very polite and very helpful with great customer service, greeted me with a great smile and great attitude!! Im definitely going to go to him For all my services no doubt!!' If you want easy and great customer service i HIGHLY recommend him!! While waiting for my car to be done i happend to walk to the parts department , in need of a skin cover for my vehicle and also was interested on prices for some accessories for my telluride, i believe the gentlemans name is Junior, he too was very polite and had great service, ( im not good with cars) & he was patient, he walked me through on the pricing for the items i was interested in, i only wanted prices but i ended up buying all season floor mats because one i needed them and 2 Junior was very kind he was even helpful in wanting to install them for me ... I would definitely recommend for you guys to go to him .. Thank you Angel & Junior from Kia of Carson! You guys deserve a five star rating read more

Drove off the lot with a car same day! James is great! He made sure I was taken care of and any questions I had he answered with honesty. I had a car in mind but it was sold earlier that day before I left work but James made sure to give me other options in a reasonable price range. I had a great experience today. Thank you Kia of Carson, everyone was very kind! I left out with a newer model than planned, but it had less miles! It was a few thousand more but my payments remained the same and they worked with me as far as my down payment! read more