Our family had an accident 2015 on Thanksgiving, the tow truck driver took my wallet out of the car that was left in the car. After the accident, I tried to goto the inbound yard and retrieve the wallet, and was chased away, only to return to the inbound yard first thing in the morning and the wallet and all the cash was missing.......i understand that the accident was on Thanksgiving, and I am sure my insurance paid a premium for that, but to take the wallet, and cash right before black Friday......how wrong is that, to take from a family that just totalled their vehicle.....I would not trust the Kidds towing service for that reason alone...... read more

Service was excellent! They were able to solve a couple problems quickly and efficiently!

This is the worst experience I have ever had with any company. Very rude, very unprofessional. They left my car and canceled the service with no warning. They promised to call and have information on my car. I waited over three hours before I finally called them. They were covered with my insurance but if you have the chance don't use them. read more

I was stuck on the side of a highway. Kidds Towing took very good care of me. They arrived on time as promised, the gentleman took very good care of my car. Very easy, positive experience! read more

First and last time I will ever use them. I was told it would be an hour wait at most. After an hour, the driver called to say it would be another 20 minutes. After waiting yet another hour I called them and the dispatcher assured me it would be another 20 minutes max. Here I sit another hour after that waiting. What a joke of a company. read more

Worst experience with a tow service. I've had plenty of vehicles and would recommend AAA or Almighty Tow over this company any day. Although the young man that towed my vehicle was pleasant, Michelle in the office and the rounder young man with glasses were extremely adversarial to deal with. I called ahead to coordinate a time to collect my belongings from my vehicle in their lot, Michelle was curt and rude over the phone but I assumed she just wasn't having a good Monday. It was challenging to find their Merriam office. They have very little signage, in a window and easily blocked by a vehicle that was parked in front. I did find the lot and walked in the open gate assuming the office was inside one of the small buildings within, then their round employee with glasses threatened to call the police if I didn't go first to the office, yelling at me WHILE I was talking to Michelle to clarify where to find the office. So extremely rude and unnecessarily confrontational. Avoid Kidd's Towing (Merriam, KS) at all costs if you are in the unfortunate situation of needing a tow. read more

TRIPLE A SHOULD NEVER USED THEM AT ALL. THEY CHANGE ITS NAME TO - KIDDS Robber ** but then we are pretty stupid for used them again. This happened last night at 11:35 pm and today at 9:30 am I came to office to pay them for the services, charge me outdoors storage for last night 11:35 pm and for today( $60), plus fees to clean the road $80. I was truly disappointed in my experience with this company, and I advice every one don't used them at all. read more

That was the best experience I've had with any towing company. Will was efficient, professional and caring. Very impressed.

Went here to pick up my car after it was towed. I was well aware it wasn't there fault for being towed. I went in at 8am to get it. The guy told me it would be 20min because no one was in yet and the fee was $210. I offered to get my insurance and reg myself but he wouldn't let me. Told him your sign says 8am and I need to be at work. He said to bad. Someone shows up and goes out to my car saying my insurance is there but no reg. I knew it was in there but he said to bad you have to get a copy. Went and got a copy and came back and he increased the price to $250. it had only been 35min! This guy is a prick! only reason it gets one star is for the nice man who pulled my car around and gave me some useful advice. Also as soon as I got in my car I found my current reg in the glove box where they told me they couldn't find it.... This place is a scam. read more

Merium branch had staff who have a very bad attitude, rude and poor reception. I hate this people. The tow dreiver insisted to take my car to their yard despite asking him to take it to a repair shop. My insurance had to send a different tow company to get us the car from them. read more

I use Kidds every time I need my equipment hauled. They always go above and beyond my expectations

Got a flat tire in the pouring rain. Kindly asked driver not to roll the window down as it doesnt work. Driver rolls the window down now its stuck that way! Manager michale say thats more than he would have done for me and its my problem! Seriously own your mistakes! worst service EVER!!! read more

Beware the woman at the front desk. Take someone with you if you go to retrieve your vehicle. Phenomenally rude. Negative 1 star.

This is the second time I've had a horrible experience in using Kidd's Towing through my Geico Insurance Road-Side Assistance. First time, the driver arrived an hour later than my initial quoted arrival time. When he arrived, I stated I didn't think anyone was coming & he told me... "if you want to get an attitude, I'll leave this motherfu*ker here & you can have your insurance call another company. I work for Kidd's, not your F'n insurance company so you don't ask me sh*+!" I ignored him because I was tired of waiting for 2 hours & was at his mercy. Yesterday when I called for roadside assistance, I was quoted a wait time of about 50 minutes from my initial call. After waiting almost 30 minutes, my initial driver was rerouted after he called me & said he was just 10 minutes away. I didn't know my untold driver was rerouted until another driver called me & said he was in route about 25 minutes out. I explained there was some confusion because I had already received a call (15 minutes prior) from a driver who was only 10 minutes out. I called that driver back; no answer. I then called dispatch to ask what was going on and some rude bi+ch named Bree(who was in Wichita - I'm in Kansas City) copped an attitude when I asked why my initial driver was rerouted when he was only 10 minutes away which then required me to wait an additional 45 minutes in the extreme heat. Bree said "I'm not telling you the reason & if you want to sit here & yell, I'll cancel your tow (I never yelled but rather asked a legitimate question in a civil tone). Really Bree? I had already waited an hour & you want to be a rude bi+ch over a simple, legitimate question from a customer that keeps you in business? The driver who did arrive was very nice & professional. I stated to him what Bree told me & he also said he could not stand working with her because of her nasty attitude & she was giving the company a bad reputation. Once my car was towed home, I called Bree back and told her how I really felt. I wouldn't pay that rude @ss bi+ch the clean my toilets & because of her nasty attitude. Both times I've used Kidd's they've rerouted the initial driver & made me wait longer than they initially tell you from the get go. You can't ask any questions because they'll threaten to cancel your call leaving to start the whole process over. Hopefully this gets to Bree so she realizes I'm it the only one who thinks she's a rude bi+ch! Kick rocks Bree... you should apply to work dispatch at a porta-potty company like Johnny on the Spot cause a lot of shi+ comes out your mouth. Because of employees who consistently display nasty attitudes, I would NOT recommend this company for a tow! read more

Horrible company with horrible service and no integrity!!! They were contacted at 7:30pm and gave us a 45 min wait time. It is currently 10:05pm and they still haven't arrived. They were called 3 times and gave an updated time saying they were on their way. Obviously, that was a lie. They should have said they couldn't make it, so we could call another company. My son has been on the side of the highway since 7:20pm, almost 3 hours now. Who does that? What a disgrace!! This is an UNACCEPTABLE way to do business!!! We contacted a 2nd company and they just arrived, in about 15 minutes. I can't believe they just kept telling us they were on their way and left my son stranded. read more

After a car accident my car was towed to Kidds as they said they would not tow it to a body shop as insurance would not pay for it. I agreed and had it towed to their lot. The following Monday I spoke to my insurance and they said to have it towed to the body shop of my choice. I called Kidds and asked them to tow it to the body shop. The lady said no the body shop would have to pick it up. I called the body shop and they said they spoke to Kidds and it was on their way. The following day my appraiser went to the body shop and my car was not there and was still at Kidds lot. I then had to conference the body shop and Kidds to figure out what the issue was. Kidds finally agreed to tow it to the shop. The lady at Kidds then hung up on us which is completely unprofessional. This delay was completely unnecessary and caused my insurance to pay for extra storage and another day of rental car as the appraiser won't go out for another day. In my opinion it's a conflict of interest for a towing company to also own a collision center as they try to keep the business. I think the police should no longer call this company for tows. read more

One star is too generous.After an accident, my insurance company hired this business to tow my car from a tow lot to a shop. We got nothing but lies and a runaround all day. They didn't show up every time we talked to them. They were always on the way or 5 to 10 minutes away...for 4 hours! This delayed our repairs for an additional 3 days--time that we also don't have use of a car. Don't use these incompetent liars. read more

I actually had a very positive experience with Kidd's Towing. They provided a flat bed tow for my luxury sedan on February 7th. It only took 20 minutes between initial dispatch and on-site arrival, the tow went without incident, and the tow truck driver and his assistant were very professional. read more

Initially a 2 hour wait. Then pushed back another 45 minutes. Finally a call, they are on their way. 15 Minutes out. Never showed up. Called again. Driver went to the wrong call. Bottom line, stranded for 4-1/2 hours. Avoid like the plague! read more

horrible response time to my desperate call of need. and then i was told one price and charged a different price when we reached the destination of where my truck was being dropped at read more