I came into Kids Company in San Carlos hoping to find baptismal clothing for my baby, but unfortunately, the customer service was so unpleasant that we left without buying anything. From the moment we walked in, we felt unwelcome. The salesperson was giving us heavy, lingering stares that made us extremely uncomfortable. At one point, my partner even greeted her politely since she was standing directly in front of him staring (while he was playing with our baby) she didn't respond at all, just kept staring silently. It felt incredibly rude and unprofessional. Things got worse when I was looking at a rack of clothes and the same salesperson started backing into me under the pretense of "putting something away." The whole situation was just bizarre and gave this passive aggressive energy that made it clear we were not wanted in the store. Needless to say, we left immediately and chose not to support a business that treats potential customers this way. My family and I won't be returning here, and I wouldn't recommend it to anyone looking for a warm or welcoming shopping experience. read more

Used Yelp looking for a tiara...found this store under "dance supply". Hmmm. It's not, but it was fine anyway! Initially the woman that runs the place told me they did not have any. But then she said "wait, I do have one..." and it was perfect. It was $40 but of the quality I'd find in a Bridal shop, which is exactly what we wanted. (Buying a birthday gift for a 4 year old and wanted it to be something special instead of one more crappy game or toy). We also ended up buying some absolutely adorable Jessica Simpson 'cowgirl' boots I'd never seen anywhere else, and a less spendy tiara for my little one. Nice experience all around. A bit pricey but I support small local business and have no problem with spending a few more dollars to support them. :) read more

Now at 781 Laurel St. Take all the merchandise from the old location and dump it out in a space 1/2 the size without any rhyme or reason. One can barely move around the place let alone figure where anything is. What a shame. San Carlos could use a good basic kid's clothing store to go along with Ten Toes shoes down the street. read more

We walked in today and had the strangest shopping experience. I was holding my 18 month old son and asked the owner/cashier if they had 18 months sweat pants, jeans or shorts. The answer was very strange, "NO". I did not believe? I asked again and she said they did not. We started to look ourselves not believing the lady (as it was an emergency as my son't pants got wet, we needed a change). My husband found nice sweat pants hanging right there in the store among other clothes of different genres/ages. We bought them and left the store. The sales did not know her store as it is packed with clothes without any organization by genders/ages plus not knowledgeable and not polite salesperson. I am glad we found the pants for my son though, really nice ones and it deserves one star :) read more

I walked in here randomly the other day with my 8 month old in a umbrella type stroller and there was hardly any room for us! The rounders are packed with merchandise, and coming from a retail career, I know that you just can't do that. You aren't' going to have as good of sell through if you just stuff things on rounders based on sex and not genre, etc.. that's why there are merchandising majors! Also, when you are shopping with your little ones, time is limited so being able to glance around and see the products laid out is much faster and effecient. Stuffed rounders and rack give shoppers anxiety and they would rather just leave, trust me most of my personal shopping clients feel this way. Anyhow, there is a tiny table stuffed in the front with a few sale things but you would never know it was there if you aren't looking for infant boys items on the front rounder. Somebody else said it the store is just stuffed full of product and if you're kid is good and nobody else is in there so that you can maneuver your stroller then I say take a look! They have higher end brands, like $40 for a onsie type pricing. I noticed they have Danskin ballet leotards, Robeez shoes, and a big section for christening items and clothes. I bought a gift here and a few cute bows for my daughters hair and that was about when she started to whine so I had to leave. The older woman who runs the store is a little whats a good word??? Stand offish in her demeanor but I can talk to anyone so I didn't find it a problem for me. I asked her about returning the gift if my friend wanted too and she just said, "well my card is in there if she needs to" whatever that means! read more

I bought two christmas presents here for my friends little girls and I was so pleased with the experience. The Owner helped me find equal gifts that were both age appropriate and unique to the child. She also wrapped them up beautifully and I was out the door with perfect gifts in no time flat. I would highly recommend shopping here. The customer service was excellent and the quality of the clothing is good as well. read more

If you're shopping for a communion dress, skip Macy's, Bridal shops, Nordstrom etc. because this is the place to go!!!! Kids Company has the widest selection of communion dresses actually in the store to try on. Tip: Buy your dress 3 weeks out at the latest to make sure you get the right size. P. S. Service is. Great! read more

I should have reviewed Kids Company years ago. My family has been purchasing gifts here for young people of all ages for years. The store owner couldn't be friendlier, more helpful, or more knowledgable about her offerings. We usually go in knowing little more than the age and rough size of the children we're buying for and the owner helps us through the rest. Everyone we purchase for is happy with their gifts, from trendy pre-teen outfits to sweet, smocked dresses. Sometimes the prices are a little higher than a chain store, but the quality, unique selection, and personal assistance bring so much added value. They make shopping easy and a pleasure! read more

I like this place because they sell piggie banks. May sound random, but i LOVE giving piggie banks to friends as baby gifts. It's been my thing forever! Service is good. Selection is very good and I even went in to return something and had zero problems. Keep selling the piggie banks!! : ) read more

My sister and I came in looking for some admittedly hard to find items at the last minute for a photo shoot. My son's 1st Birthday Theme was "A Wild ONE!" From the classic children's book, "Where the Wild Things Are." The lady working the register claimed to never have heard of it. Then when we showed her some ideas for a crown or romper we were searching for, she made a very snide remark asking WHY we would want to dress a boy like a girl. Trying to find a Max character outfit does NOT equate dressing my child like a girl! Nor is wearing a crown exclusively for girls. I would have thought someone in a children's store would at least be familiar with children's books, but I truly wasn't expecting the rudeness I encountered. Fortunately, we were able to head just down the street to another children's store where the salesperson was much more helpful! I gave the store two stars because the kid's clothing seemed ok and the store was clean. read more

Great personal service. Helped me find the perfect first communion dress for my daughter. Took the time to understand what I was looking for. read more

True it's smaller than the old store but it's so clean and bright I like it better. It's in the middle of Laurel St. so it's a fun stop after a lunch date or while shopping around. I like to shop here for special outfits and gifts. The free gift wrap is a nice touch. read more

Great small business! I saw some kids shoes on sale as I walked by. It turned out that they didn't have any shoes on sale in my daughter's size, and I was ready to buy some shoes at regular price. The owner offered the regular priced shoes at the sale price to me, without me even asking. Now that is service. This children's boutique has really cute clothes and accessories. Prices are a little high, but typical for this type of boutique. I definitely appreciated the owner giving me a discount. You wouldn't get this kind of service in a chain store. read more

Chris is great! A huge selection of quality merchandise and a warm and efficient shopping experience.

This store practices discrimination. My wife and daughter visited the store and spent the time to find and try on a dress. When they were at the counter to purchase, the owner asked what parish my wife and daughter attended. My wife thinking it was a casual conversation inquiry, mentioned the parish and the owner refused to sell her the dress, a dress my young daughter adored, based on the fact the owner did not want to sell the same dress to more than one girl from a parish!!! My wife thought she was kidding and was shocked when the owner mentioned she could pick another dress but the one my daughter wanted she would not sell to her. My daughter still had the dress on when the owner told them they could not buy it! This is ridiculous. The owner actually refused a sale based on that philosophy? Please refuse to use this business. Is this owner allowed to refuse a sale to people based on their ethnicity, religious affiliation, or maybe the owner does not want certain girls wearing dresses from her store based on their appearance. It's embarrassing a store like this exists and is allowed to do business. San Carlos should be aware of the business practices from this store. read more

I truly wish this store had some better help. The owner is rude and not helpful. As there are very little nice children's stores in the Bay Area, it is a shame that she will not get my business anymore. I really wanted to find a place where I could buy nice clothing for my granddaughter but I won't go back here. She needs to retire! I hope someone else can buy her store from her. read more

A great variety of cute and unique children's clothing, shoes, and accessories. The owner was very helpful and seems to enjoy talking with little ones (not always the case in kid's stores!) I found some very cute boots for my daughter and the owner was very patient about helping a 2 year old try on shoes when she would rather run around the store checking out sparkly backpacks. It's nice to be able to support a local business that has things you can't find in the usual chain stores and offers all the nice extras like complimentary gift wrapping and great customer service. Will definitely be back. read more

I needed a birthday present for my favorite little diva. I explained her "look" to the owner and she helped me pick out the most perfect gift. The clothes and accessories are really cute and I love the fact that they provide gift wrapping services. I will return for more gifts. read more

We love this store. The only danger is going in for one specific item and coming out with 5 pieces. Chris, the owner, is always thoughtful and helpful when I need to select a gift, telling me what is popular or useful for a certain age/size/sex. We have bought beautiful clothes for our kids here and always receive more compliments on Kids Co clothing than anything else we purchase. I'm just sorry Kids Co doesn't carry as much merchandise for boys as it used to. read more

I really like this store. The merchandise is very good quality. It is a welcome change from Gymboree, BabyGap, etc. I tend to like more traditional clothing for little ones, especially around Holidays, so there is a nice selection for that. Also, a great selection of shoes, raingear, dance supplies (including tap shoes). I have always come home with something great for one or both kids here, and often found great stuff on the sale rack! read more

The clothing is much more unique and classy than anything you can get at your typical department store. It is also nice to support local businesses. I appreciate the service too. I have found many nice outfits for my children over the years. And the sales rack is wonderful!! Love the store! read more