I'm a three year tenet at this storage facility and I've had no issues that my stuff is secured …read more Quality of the storage areas are good enough and close enough for me to enjoy easy accessibility. I have a 10x10 unit but realized I actually need a 5x5 unit so the management told me no problem with switching up units and friendly advice to help me switch my unit

Tiger has super competitive pricing and the facility is nice, clean and utilitarian. I was helped…read moreby the manager, Angie, and she gave amazing customer service. I would definitely recommend Tiger!

I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

I had to down size from two units to one and on top of that I was late on both I went down to…read moresquare up this deal I had gotten both units on a promotion so what I thought was going to be a huge hassle Scott made this deal a breeze thank you much greatly appreciated.

Do you want your stuff to be ruined by ratshit and rat piss? Wonder where you might be able to pick…read moreup some Hantavirus? Well look no further, SmartStop has you covered (as covered as your belongings will be in ratshit!) But, on the bright side, they WILL raise the rate on you multiple times per year, so it's not just shitty storage, is EXPENSIVE shitty storage. 1 star for the look on the attendant's face when he saw (and smelled) my unit and the giant rathole chewed through the drywall. Otherwise, zero stars.

Pretty bad storage spot…read more They've had a LOT of staff turnover in the 6 months or so we've been here, and every time there is new staff they make up new rules, and then talk to you like you're an idiot for believing what the previous guy said. They are only open till 4 on the weekends.........you know, when most people have the free time to go to their storage unit? That 4pm close is a HARD CLOSE for the entire place. You can't access your unit if the staff isn't there, and their hours are the shortest of any of the storage places around. We had moved here from another corporate storage chain where it was more typically set up with access later in the day on the weekends. Calling customer service is a joke. They just flat out don't care about helping you at all. And yes, people are living in this storage space as of October 2025. The people that seem to be living here are not very nice, so I don't recommend visiting alone. They make you "check out" the carts and the carts have slowly been disappearing anyways, so it's REALLY difficult to get one to move anything. Overall, I'm disappointed we moved units to this facility and I'll gladly spend a little more money to have a better experience elsewhere.

We went to check out some storage places in the area and we'll, it was just so easy here, we didn't…read morelook any further. We stopped by and asked for info and ended up putting a reservation on a spot that day. We came back the following day to finish locking it in. The process was so easy and hassle free. The keypad is easy to work to get in, the area is clean and well lit, and having 24/7 access makes my life easier. I didn't take the time to price shop because for the size we got, it seemed reasonable to me. No need to look any further.

I rented a unit there. I went away for 4 months on a VA disabled veteran. They had to fix the door…read more I had to give that manager my code. I came back and they stole anything of value out of my 10x40 ft storage unit. Now they're dodging me not taking responsibility and acting like they ain't know nothing about it. Meanwhile, when I went and looked on the desk they had one of my pieces of jewelry. I asked the manager about it. She said oh he found it and thought someone would claim it. You think that he would write it down the day, etc. Consumers beware. They only keep videos for 14 days. So anybody that knows about the system and knows it. The person won't be around at their storage. They rob us mine get ready. There's going to be a news consumer. Beware about it. And the insurance is written so that it's almost impossible to get insurance client. I'm not the only one I thought this place was spot on 4 0 I attempted to contact the manager upper management. They treated me like I was a vagrant. Very disheartening welcome to the new America business, right?

Sharon the manager is excellent to deal with. She is personable and professional, knows her…read morebusiness and you can tell she enjoys her job. It's a pleasure dealing with her in every respect. I've been storing just on the other side of the freeway for more than 10 years but the management has gotten shaky, the buildings were getting run down, and there were always units open with blankets hung over the front to hide whatever was going on inside. This storage facility is clean, well run and very secure. I feel my stuff AND I are safe again. Been there for 4 months so far and I would definitely recommend it over some of the others in the area.

They trick customers into the door and have difficulty leaving. In November 2025, my rental rate…read morefor a 20' connex was $224. In March 2026, they did not notify me except through the statement the rate increased to $249. Then three months later, they raised the rent again to $324! They said it was to match the market rental rates for month to month based on the Consumer Price Index (CPI). They never told me they had a variable rental rate. Typically, the rent rates are fixed. They can literally change the rent at their leisure to any amount because they know customers can't just move out immediately, holding customers hostage to pay the rent. This has nothing to do with the staff. They are great, but the company business plan is ruining it for their customers. After realizing how they did the bait and switch on me, I am compelled to let everyone know my First Amendment Rights to notify the public. I did my research and this is why I am moving my stuff out of there immediately! Public Storage blurs the line between general market inflation (CPI) and their own algorithmic pricing model, which relies heavily on customer inertia. While inflation does drive up their baseline operating costs like property taxes, utilities, and labor, referencing the Consumer Price Index (CPI) is a corporate justification for a highly deliberate revenue-maximization strategy. The Real Mechanics Behind the Rent Hike The "Sunk Cost" Trap: Corporate self-storage facilities actively rely on the fact that moving your items requires time, physical labor, and truck rentals. Because moving is a massive hassle, they know most customers will absorb a 20% to 40% price hike rather than spend a weekend relocating their belongings. The Bait-and-Switch Model: Public Storage regularly offers steep, unsustainable discounts to get new Rancho Cordova customers in the door (e.g., "$1 first month" or low online-only specials). Once you are moved in, your month-to-month contract allows them to systematically raise your rent to "market rate" to make up for those initial promotional losses. Dynamic Algorithmic Pricing: They treat storage units like airline seats or hotel rooms. If the Rancho Cordova facilities have high occupancy or localized demand spikes, their automated algorithms automatically flag existing tenants for a rent increase. The Legal Reality in California While residential tenants in California are heavily protected by rent caps under the Tenant Protection Act (AB 1482) (which limits increases to 5% plus local CPI), self-storage units are completely exempt from residential rent control. The industry fought and successfully defeated legislative attempts like SB 709, which aimed to cap storage rent hikes at 10%. Consequently, Public Storage can legally raise your month-to-month rate by any amount they choose, provided they give you a 30-day written advance notice (monthly statement). How to Fight the Price Increase Leverage New Customer Rates: Go to the Public Storage website and search for your exact unit size at your specific Rancho Cordova branch. If the price for new customers is drastically cheaper, call or visit the front office. Ask the property manager to submit an Existing Customer Rate Intervention (ECRI) request to roll your rent back down. Play the Move-Out Card: Let them know you cannot afford the increase and are prepared to vacate. Managers often have localized authority to extend your current rate for an extra six months just to keep the unit occupied. Switch Units Locally: If they refuse to budge, you can sometimes rent a completely new unit online at the same facility under the lower promotional rate, then physically move your items a few doors down to force the discount.

BEWARE. I am not a renter but hired by one to clear out their unit and I had the most unsettling…read moreexperience with a man claiming to be the manager so I came here to see what others had experienced. There were too many over too many years of accounts about this man's treatment. He yelled at me and threatened to call the police on me because I "broke a rule" that I did not know was a rule and over something I asked and confirmed was ok with the women at the desk about. I was calm and apologetic and he just escalated. I'm "banned" and never allowed to return. That is not going to be a problem.

I rented here for years. The last year this is what I found. Asked for credit due to damages. They…read moreare silent.

Great pricing, the unit was extremely clean, but what impressed me the most was the customer…read moreservice we received. We were helped by an employee by the name of Jamie. It was an extremely hot day and she came around multiple times seeing if we needed cold waters, she even brought us cold rags to cool off with. She definitely went above and beyond. I will be recommending to all my family and friends needing a storage unit.

Very easy to rent the unit and the 6months free deal is a steal! Office staff is very friendly and…read morethe grounds are very clean.