We have had 2 recent experiences with Kieffers. The sales staff was very knowledgeable and helpful. They didn't try to upsell at all. It was clear they wanted us to find the appliance that met our needs, rather than trying to sell us extra features that we weren't interested in. They are professional and care about their customers. read more

The best appliance store to visit hands down. The in-store showroom is amazing with all the major brands, unlike many competitors. We have shopped at all the others and the big box stores but always return to Kieffer's. read more

Buying new appliances is a daunting task when it's not something that you do not do on a normal basis. When you dive into doing so, you need to have someone you can trust. Someone who stands by what they sell and their craftsmanship. Walking into Kieffers is like walking into a friends house. They are welcoming, professional and extremely helpful. Best part is, the relationship doesn't stop after the purchase. Their install teams are incredibly talented and caring as if it was their own home. Have an issue with an item you purchased from them? No problem, they will help you every step of way to find a service partner and make sure that it gets done. Have an issue with a warranty, they will help with that too! It's nice to find someone who cares about your appliances as much as you do. If you go anywhere else other than Kieffers, you are making a huge mistake. read more

I went to Kieffers over 2 weeks ago with my son and his fiance to select 6 appliances for their new home. Worked with a sales lady for over an hour(I won't mention her name). She told us she would get the quote over to us in a few days. It's been over 2 weeks and no quote. My son called the store his fiance called the store and they are being completely ghosted. Last night we went to Home Depot picked out 6 new appliances and they are being delivered next week. We really wanted to give a little local shop a chance. The customer service is non-existent. read more

Contacted Kieffer's Appliances to purchase and install a microwave oven. Reviewed microwave ratings on Consumer Reports and installers on Delaware Valley Checkbook. Kieffer's was rated highly there, and they are local. Dealt with pat over the phone. Had to choose a different model, as the finish we wanted was no longer available on the first-choice model from the manufacturer. The model offered was still highly rated and recommended by C.R. Kieffer's prices seemed in line with others. Delivery and installation was $135, which seemed reasonable. Set 2-3 days ahead. Tech called when on his way. He was on time. He was courteous, friendly, and efficient. Had the old micro out, and new one installed in less than an hour. His clean-up at the end was not the best; left a noticeable amount of debris on the counter and floor. I had to deep clean the cabinet above anyway, so I cleaned it afterward. Overall satisfied. read more

I am so disappointed in the experience I just had with this establishment. After weeks of going back and forth with a salesman regarding our choice of appliances, and getting a delivery date, we were told they couldn't locate an item in their warehouse. We had to basically chase the salesman to respond to us. I was constantly emailing regarding our order. We were referred to Kieffers and we really thought going with a local company, instead of a bigger store, would benefit us. That was not the case. In the end, the salesman actually said he would understand if we went somewhere else. How is this place still in business. Just terrible customer service and such an unfortunate situation. I would never recommend them. read more

So yourself a favor and ask for Kristen, she is phenomenal! We ordered a fridge, oven, microwave and dishwasher. The dishwasher came a little dinged up, before I knew it she had a new door ordered and GE scheduled to install it! I highly recommend Kieffers and more specifically Kristen! read more

Kieffer's Appliances - New stove! - Kitchen & Bath Near Me - Lansdale, Pennsylvania

Our recent experience with Kieffer's customer service unfortunately aligns with what other reviews have described. After waiting nearly nine months for an oven to arrive (understandably not their fault due to the supply chain issues), we were called out of the blue on a Friday night and told that we needed to be ready with payment in cash or check at 7 AM Monday morning. This was incredibly inconvenient as we had to rearrange our schedules, and we also needed time to move money around accounts, which is difficult to do over the weekend. Upon arrival, the technicians made everything our problem. Most notably, the oven that they ensured us would fit in our kitchen did not fit, and we were told that we would need to shave off a portion of the cabinet at our own expense with a different contractor. Of course, they were unwilling and unable to do this work, and couldn't recommend anyone who could. They left our new oven sitting in the middle of our kitchen and an enormous hole in the wall where the prior oven had been. Eventually, they did call us back and sent another technician out (on Christmas Eve morning, also incredibly inconvenient). We handed him a check, which has now mysteriously disappeared. Kieffer's claims they never received it, and it is once again our problem. They insist that it is not possible that their employee would have misplaced the payment and that we must not have given it to them. They can't even confirm who the employee was that visited our house to complete the installation, a symptom of what appears to be poor communication across their various departments. We are very disappointed as we had high hopes for Kieffer's after a positive sales experience. Since that time, they have done nothing to make us feel like a valued customer. Their response to all of our questions/concerns has been indifference. I hate to have to leave a review like this, but there is no sugarcoating the lack of professionalism that was displayed throughout this process. read more

Competitive pricing. Timely delivery. Follow up with questions. Connie was very knowledgeable about all phases of the purchase process and product line. Helped us work within our limitations. read more

Conal and the team at Kieffer's were wonderful help during our kitchen renovation. They worked hard to make sure our appliances showed up even with supply chain uncertainties. When our fridge showed up with some cosmetic flaws Conal got right to work dealing with the manufacturer and sending out a repair team. We couldn't be happier with the service from selection to install! read more

Wife and I came here because they were one of the few appliance stores that actually had 36" stoves on display. I have to say that we will not purchase our appliances at Kieffer's only because they only take cash or check and we don't have those funds available up front. But, we were thoroughly impressed with the selections available (80+ brands or so) and a large amount were on display. They have lower end all the way to the $10,000 pizza oven to the Italian $50,000 stoves here! Our salesman, Geoff, was more than helpful with answering our questions, pointing out what would be good or bad based on our needs, and it was not always the most expensive option. My wife and I ended up staying over two hours to pick exactly what we felt was best for us. I cannot comment on post-sale problems as others have seemed to mention on Yelp as we did not go with Kieffer's. But Geoff did exactly what he said he'd do to help and did email our quote as requested. The store is large, clean, and mostly in order. Some sections may have been going through a renovation? In places like this where salespeople have to interact with you, sometimes it can be a bad experience with pushy sales. My wife and I did not feel this way at all and thought the entire experience was pleasant and positive. Now I just have to find some financing for our kitchen! read more

After spending quality time with Connie, our sales associate we chose a GE range and microwave. Our stovetop had broken down the night before, and I wanted to replace it with new products asap. Connie found us great products in stock, with decent prices and delivery within a week. After price matching all big box stores, I saw we had the best prices, and was encouraged with their local stock and delivery. We were blown away with our exceptional delivery man, Lucas! Not only did he call and come an hour early, he was working solo, doing all delivery, removal and careful install alone today. He was courteous, professional, handled all work and cleanup. He answered all questions I had, knew all our products and left our kitchen spotless! I give Lucas, Connie, and Kieffer's 5 stars, thanks! Trust your family- owned businesses, we need them! read more

go anywhere else but here. poor service from the start. no communication from sales assoc for change of delivery date. nobody called to confirm 2nd delivery date. I had to call them. Delivered wrong refrigerator. Had to bring back my old refrigerator. Nobody was too concerned about it. DONT BUY FROM KIEFFERS! read more

Very disappointed in this company! I purchased an entire kitchen of appliances from them and even sent other clients to them. The appliances have only been installed for a few months and we have had to have repair men out for multiple issues with each appliance. I've been without my oven, dishwasher and microwave for weeks at different times during the holidays. I reached out for help and never heard back. I never write bad reviews but I am so aggravated with this company. read more

Poor instillation, they left me without a fridge for a week after delivering a new one that didn't work. To remove the old fridge every door and handle was removed and literally thrown out my front door so it couldn't be put back in our home. Walls that were freshly painted had marks all over them. read more

We bought a refrigerator (and two other large appliances) from here, simply because we love supporting smaller businesses (instead of lowe's, for example) We went to the store, picked out our fridge, put down the down payment, and then left WITH CONFIRMATION that the fridge would be delivered upon move-in of our new house. three weeks before move in, Kieffer's called to confirm that the fridge would be delivered on time. wonderful and proactive... we thought one week before move in, we get another call from Kieffer's, confirming (yet again) that the fridge is ready to go and will be there on Thursday (aka move-in day). Wednesday night (one night until move-in) another call comes from Kieffer's ... all is well, everything is still on track!! ****** UNTIL ....... ******** THURSDAY MORNING, MOVE-IN DAY, Kieffer's calls (2 hours before said delivery) and says, "We LOST your refrigerator and there are NONE left in stock for replacement" (I am leaving another ONE STAR review SOLEY because the owner commented on my fiancé's post (@JoeC) saying that the fridge didn't come the day we ordered it, but rather the "next business day".... NO. WRONG. NOPE.) So, we were left fridge-less from Thursday until Tuesday (very much NOT the "next business day") The manager of the store offered to buy us ICE for our cooler....for the inconvenience of loosing our $4k fridge .... ice....... HA welp, that's all folks. thanks for reading! read more

The people working here areTHE BEST! The prices are excellent, but what makes this store special are the people. The salesperson we dealt with was very knowledgeable and advised us well in finding the right appliances for our needs. And the people who took away our old appliances and installed the new ones were polite, professional, knowledgeable and really a joy to have in our home. We have bought an oven a dishwasher, a washer and a dryer (at different times with different installers) and all we're excellent. No need to shop anywhere else! read more

Kieffer supplied the appliances to Regal Builders for our new home purchased June, 2022. Our stove is gas. The oven will preheat but will not ever come on to reheat when the temperature lowers. Hence, you cannot use it to cook or bake because it shuts off. The electric starter works and stays on till you actually hit the off switch. I would attach a pic of the electric starter but I don't see a way to do that. Regal Builders tells you to call Kieffer if there is a problem. Kieffer on December 2, 2022 advised me they have no obligation to fix or replacement my stove because they sold it to the builder. Like this builder is going to fix it?? Ripped off by Kieffer through Regal Builder is also pathetic, read more

I never used this company. Their truck was behind my garage. I asked for be moved. The guy for the company gave me a hard time and we proceeded to get into an argument. I would never use this company. In fact it appears that the employee is always right and not the customer. The main office hung up on me. What a way run a company. Customer service seems be last in mind. Apparently their employees can curse and scream and people and it doesn't matter to them. I should of called the cops. Worst customer service I ever experienced. read more

Once they had our order, the communication stopped. I had to call to ask when it was being delivered, had to change the date because the first date didn't work for us (what store wouldn't consider asking the customer?) Then our refrigerator arrived with a large dent in the top right back corner. The delivery person said they would call the store and ask for a discount price for us due to the damage. Their first price was an insult to any educated consumer. While the delivery person was on the phone, we quickly Googled what the average discount was for a dented appliance and went with that, so we were not being outrageous with our number and was actually just below the average we saw on Google. After the first call, the delivery person asked us what amount we were looking for and then called the store back. Their second 'deal' met us halfway. By not meeting our price, you lost out. You paid your two-delivery people to drive to our house, you paid them for their time to remove our old refrigerator, and then return it. You don't know how to make a good business decision. They would not meet our price because they said the appliance was backordered two months. Our old refrigerator worked just fine, it was simply old and we wanted a newer one for energy efficiency. We went to another store, ordered the exact same model and will get it in half that time. The only positive thing I can say is that their delivery people were very nice and supportive of our decision. read more

Sales person was incredibly knowledgeable. The showroom experience was great. The prices also seem great as well. Now into the the bad We are moving next week on 12/30/2020. We placed the order on 11/18/2020. I check in on 12/12 to make sure everything is on track. Everything was / is except the dryer. There was no status on that as of yet. While that's disappointing, it was not the end of the world. Still, why did *I* have to inquire about it instead of them letting me know. I was very clear about needing the appliances on the 30th. Email them again, and now I hear our fridge won't be delivered till a week after our move in date (so no fridge at all in our home for a week). The dryer the best they can tell me is sometime in the new year. Again * I* I had to inquire about this. It's just terrible customer service. I'd have been better off just going to a big box store like Lowe's or Home Depot. read more

I ordered a refrigerator and dryer in the beginning of July to be delivered next week. I called today to make sure things are still on track because I haven't heard from them. Both my items are back ordered with no date!!! I asked why I never received a call about this and he said someone should've called and he's not sure why. I also asked when I came in to order my items why weren't they reserved and he said they call the orders in 2 weeks prior to delivery. I ignored other Yelp reviews in hopes I would support a family owned company and beat the odds, but nope! I wouldn't recommend!!! read more

They provide appliances through a PA builder and it seems like the deal is for factory seconds at full price. There was was funny business about swapping our dishwasher for another which I discovered when I called kitchenaid. They broke the door on my gas range and instead of a new range they replaced the door and left me with the broken glass. I wouldn't trust them. read more

I am amazed at the proficiency of the employees. I had a very difficult delivery of a refrigerator. The two installers; Jason and Keith went over and above. I can't thank them enough for everything. I highly recommend Kieffer's and their delivery/installers. They deserve employee's of the year for there dedication to customers. Five stars! read more

I purchased a high end oven during the pandemic. The sales person was very helpful and I did not mind waiting 3.5 months for the oven to be installed. That is when the service stopped. There was a defect in the door and when I contacted my sales person they said just upload pictures and we will take care of the situation. That was in April and no door received by the end of July and no outreach to tell me what was happening. I called the store and asked to speak to a manger but never received a call back. I finally called Bosch and had a door in 5 days! While Kieffers has good prices be aware once they have your money there will be no service after the sale! read more

I purchased two refrigerators this past year. Both GE. The basement fridges compressor broke within 6 months. GE consumer relations wanted to replace compressor per their warranty. I called Matt W. And he intervened, the next week a new fridge was delivered. Keiffers customer service is the best! They go all the way to help their customers. Thank you Matt and Keiffers!! read more

I recently had a fantastic experience with Kieffer's Appliances! I had previously ordered a washing machine from a different company, and after 10+ phone calls, countless no shows on the delivery date, and poor treatment from the manager, I finally cancelled that order and called Keiffer's. Conal was extremely helpful and was able to deliver and install exactly what I needed within 2 business days! The customer service was excellent. They called with the delivery window on the day they said they would, and our delivery man in the window as promised. Installation and removal of our old washing machine was great. Will definitely use Kieffer's again and highly recommend them to anyone who needs a new appliance! read more

I went into the store on Tuesday and had a good conversation with an associate about purchasing a new double oven. I sent him the model number on Wednesday per his request, and upon his response on Thursday I sent pictures to his cell phone. A few messages from me to him went completely unanswered and on Monday at noon I spoke with the sales mgr who gave lots of excuses but in the end told me it is not unreasonable to wait 5 days for a response. What about just responding with "I'll get back to you"? I'll take my business somewhere else, thank you, read more

3 years ago in 2016 my parents and I stopped in to get a new washing machine. I've driven past Kieffers plenty of times on Sumneytown Pike and I never knew this was next to the Dunkin Donuts! They had a good selection, process were alright and the washing machine seemed to work relatively well (aside from a few small issues in the last 2 months but it is working again). All in all it was a decent experience, I would return and see what else they have to offer. read more

Ordered a fridge two and a half months ago. Called me two weeks ago to confirm delivery date. Called me yesterday confirm delivery date again. Called me today to let me know can't find my fridge whatever that means. So yeah we supported family business and they totally screwed me. So yeah never shopping here again. Idk how you lose a god damn fridge read more

Service was excellent from the time I ordered a new washer to delivery and set up of the washer. The whole process went very smoothly.

I think this store has a good selection of appliances at reasonable prices. However, part of the deal was that we were going to get these great rebates. While we did get the Kitchen-aid rebate, the other rebate offered by the store was through NECO. https://www.necoonlinerebates.com/ Buyer Beware!!! They (Neco) has done everything they can do to prevent us from getting the rebate. After 6 months, we are still no where and I am giving up. Good store, good selection, good pricing but beware of the rebate claims! When you spend $15K on appliances, I would expect a streamlined process to get a rebate. read more

Every person was excellent at Kieffer's... from the Wolf gas range purchase to the delivery and installation, all was top notch. We also purchased a Sub Zero refrigerator which will be arriving in a few months and we look forward to another great delivery and installation. Jace and Matt were absolutely terrific and made the process a pleasure. The men who delivered and installed were terrific as well. It was super professional from start to finish. Highly recommend!!! read more

I purchased a lower end appliance that broke after one month of use. My overall experience could have been better.

I purchased a new gas oven/range from Keifers a week before Thanksgiving. Not a cheap unit by any imagination. It was damaged during shipping or storage. The top needed to be replaced. I notified the salesman and he said he would take care of it Numerous phone conversations with the sub-contractor that handles warranty claims and the salesman later and all I have is promises and no action. It is now almost the New Year. I only saved $50. over Home Depot for the delivery cost because I work near the showroom. I guess I will have to go to the showroom and talk to the owner and see what type of response I get. Never again. read more

I ordered a full six piece GE kitchen appliance set in January of 2021 with delivery dates committed in February and March, and I am still waiting for delivery of the stovetop as I write this at the end of May 2021. The salesman, Lee Cram is knowledgeable about the products, however quickly lost interest in helping to resolve any delivery problems. He only expedites when prompted and does not seem to be able to get through to anyone at GE, reps or otherwise who knows anything about inventory, shipments or deliveries. Ordering from Kieffer's is a big gamble. You are better off going virtually anywhere else. read more

If I could give a negative review, I would. We ordered a washer and dryer set from Kieffer's almost 2 weeks now. When the guys came to deliver and install the machines, they ended up tearing the dryer vent. Originally they tried telling us we needed to pay someone to fix this, but after finally agreeing that they needed to repair this because their employee had torn the vent, they finally agreed to the repairs. It has been almost a week and we have not received a definite response as to when someone will come out to repair the damage and install the machines. It is nearly impossible to get someone to return a call or email. We have taken time off from work (for original deliver date and for "expected" date someone was supposed to come out) and have once again been notified that the date has been pushed, which means another day off from work. I work in rehab and know that this repair could easily be done in less than 30 minutes, but it has now taken a week because "their guys cannot do this work" and they need to get a "special" technician to do the work. I DO NOT recommend! read more

I finally bought some new kitchen appliances. My new Range, Refrigerator and Dishwasher make my meals that much better thanks to Kieffers. Its a process deciding which brands to get. All the information that I found online only confused and frustrated me. It wasn't until I decided to walk into their giant showroom that things started to make sense. I was greeted by a sales person who efficiently answered all my questions. Not only did he explain all my choices but offered advice based on my complex and old kitchen. I would have screwed it all up if I had purchased online. I received some quotes and a picture presentation that outlined all my choices. The prices seemed to be the best that I could find and went with it. The delivery guys went above and beyond. It was perfect. read more

After reading my Yelp review their sales manager reached out to resolve the situation. He was apologetic and offered a couple options to make us happy. We accepted an offer and consider the issue to be resolved. read more

Zero service. ZERO. All of our appliances - range, dishwasher, refrigerator, and microwave - came from Kieffer. The range was delivered SCRATCHED up and they refused to replace it. Repeated phone calls resulted in exactly zero action. RUN, don't walk, away from this awful company. read more