Hands down the best hot chocolate I have ever had and I don't even like chocolate! The staff was also very friendly and helpful.

After an event at the nearby Music Hall and since it wsmas my birthday, we decided on late-night ice cream. We arrived at Kilwins just before closing but still found a cheerful staff, bright and clean shop, and lots of options. Their ice cream isn't fancy, it's just good! There are plenty of flavors to make any crowd happy. Plus candy and fudge. Definitely a winner! read more

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We were walking down Congress Street mid-afternoon and in looking in the window decided to wander in a see if there was something that we might want. We were allowed to have tastes (thanks Chelsea) and my wife and I got 1/2 Chocolate Carmel Fudge and Maple Walnut Fudge and we both loved them. This store has something for everyone and prices here were cheaper than similar candies elsewhere that we saw. Recommended 100%! read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Portsmouth, New Hampshire

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Finest chocolate in Portsmouth! I ordered a piece of toffee and it did not disappoint! The service was cordial and fast. The staff definitely answered my questions and there was plenty of choice regarding candy and the ambiance. I will certainly come back when I am in town again. read more

I'm a new fan. Top notch service, excellent ice cream and candies. The location in Portsmouth is bright and clean, it has a nod to the past while keeping very current. They do their best to accommodate your expectations. I'll be checking out more locations as i travel. read more

The ice cream is amazing! Creamy and thick with lots of different add-ins. Their waffle cones are made in the house and smell so delicious! Calling patrons from the outside with their mouth watering aroma! There are other specialties like the toffee covered popcorn Mt absolute favorite! So addicting, we love killwins! We hope they rebuild in Fort Myers Beach. read more

rudest staff of all time! hated their job and turned the lights out and asked every table finishing ice cream that they closed and asked them to leave read more

i tried sitting with this but honestly i couldn't really go back to kilwins after what i had to overhear. I heard one of the managers talking in an extremely disrespectful manner to an employee, who I had witnessed treat multiple other customers with the utmost kindness and respect, honestly with the prices of the ice cream where they already are (very high) and the really astonishing manner that this manager spoke to this poor girl, I just can't go back read more

Worst service i have ever had. They turned the lights out and asked people to leave right @ closing. Turned the lights off with people inside & if that wasn't enough they came to the table and told us we had to leave. read more

I grew up in the Boston area, so I unfortunately never had the chance to experience a dessert tasting session at Kilwins. At first glance at this cafe, my girlfriend who was familiar with this gem in the DMV area emoted with joy and begged for us to go. I was happy to see there is one in NH. Kilwins has some of the best fudge, flavored chocolates, s'mores I have ever had-- WOWZA! Especially the chocolate covered s'more... getting one was a mistake. Highly recommend this place to anyone with a prominent sweet tooth. Really great options. We were so happy and full of chocolate all day! read more

My two children and I went to get an ice cream last Friday night (11/21) and the entire staff was so rude! It was 9:50pm and we knew they closed at 10pm and told them we were aware when we went in and they completly rolled their eyes at us. I would've just left then, but we really just wanted an ice cream. We ordered 3 smalls in dishes and were done and paid in 5 minutes. On the way out I joked we had 5 minutes to spare and some older staff lady reiterated "we close at 10". I said, "I know" and went on to say and we will NEVER be back to bother them again.......the ice cream was good, but I'm sure other people want my money too. read more

The caramel apples were absolutely delicious! Very fresh and many flavors to choose from. They also had a large variety of homemade chocolates. However, I did feel they were very overpriced on these items. read more

Love this place- amazing selection of goodies. Ice cream is amazing, chocolates even better. Try something called "bunny ears"- it's a chocolate peanut butter rice Krispy delight read more

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Best caramel apples in New England!!! My husband and I did a gender reveal last year and Janette was so helpful with this. She did an amazing job and everyone LOVED the apples they received. Even more - I had to pick up the apples myself, and she did an excellent job of making sure I wouldn't see the color. These truly are my favorite caramel apples of all time. And the shop has a really great homey feeling. read more

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Delicious ice cream. Lots of samples if you ask for them. An awkward set up for how busy it gets. read more

Kilwins Ice Cream - Chocolate - Fudge - a man and a child eating ice cream - Candy Stores Near Me - Portsmouth, New Hampshire

The best waffle cone i've ever had! They make them in the store so they are super fresh! read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Portsmouth, New Hampshire

Must've walked by this place dozens of times while visiting Portsmouth but stopped by today. Oh what have i been missing!!! Salted caramel ice cream with chunks of chocolate in a waffle cone! Amazing! The SMOOTHEST ice cream I've ever tasted! And the waffle cone was the freshest, crunchiest, most delicious thing I've ever tasted! I had to force myself to walk away and not get another one! Can not wait to go back for more!!!!!! read more

Amazing ice cream flavor offerings as well as truffles, chocolate pretzels, caramel apples, etc. Had the Kilwins Mud flavor ice cream & it was SO GOOD! There was a pretty huge line in 25 degree weather but definitely was worth the wait. 10/10 would recommend! read more

Kilwins Ice Cream - Chocolate - Fudge - Kilwins Mud (vanilla base w/ a chocolate explosion & caramel) - AMAZING - Candy Stores Near Me - Portsmouth, New Hampshire

My wife and I drove up to Portsmouth, NH for the day and had a lovely lunch on the water @ Old Ferry Landing. Afterwards we walked all over the downtown area. After an hour or so we stopped by Kilwins for an ice cream. As soon as we walked in the door it was a beautiful shop, and smelled very sweet. The young lady behind the counter, Manuela was very nice to both my wife and I. Her customer service was a 10 out of 10. My wife asked her about the vegan ice cream choices. Then I asked if they had Maple Walnut ice cream, she said unfortunately they did not on. But she recommended her favorite which turned out to be excellent choice. I love it. So as we were waiting to pay we were just standing there waiting for the cash register to come available. Then she told us to come over to the next cash register. As soon as it came open this KAREN, in a Yellow poke a dot dress, freaked out and said I WAS NEXT, I WAS NEXT! I'm sure they could hear her out on the street. I felt so bad for Manuela because the woman was such an ass! I just looked over towards her and NO PROBLEM, you go right ahead. We are in know rush, and she didn't even have the common courtesy to thank us. But at the end of the day, we really don't sweat the small stuff. But that lady had a chip on her shoulder. Manuela, you handled yourself perfectly! My wife is I. The customer service industry. She is a manager/supervisor @ Whole Foods. She thought you did great as well. Thank you again for your kindness and professionalism. You need a raise! Kind Regards, Seth read more

Great little candy/chocolate shop that hit the spot after dinner. Friendly staff and nice selection.

This is the chocolate version of Bath and Body Works. The warm aroma of cocoa hits you right in the face as soon as you enter the place but in a good way... I really like how this place is open late. Gives me the chance to walk around town while I enjoy their delicious ice cream after a big meal. read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Portsmouth, New Hampshire

The ice cream was absolutely delicious. They had a multitude of choices and options. The service was fast and friendly

Portsmouth mud ice cream DELICIOUS!!! We had a Very Nice and more than helpful young woman assist us. She also was kind with giving us a 10% Veteran Discount after showing proof and l returned that money discounted and then some in tip because of how polite she was. Thank you! Btw everything in the store looked great. read more

This place is a Sweet Tooth's heaven! The fudge is so rich and creamy and VERY reasonably priced. They have so many flavors and you can sample. The best, IMO, are penuche, peanut butter chocolate and the sea salt caramel. They also have a ton of other handmade candies, about 4 different kinds of dipped Oreos, a ton of caramel apple flavors, many varieties of dipped rice crispy treats and hand cut marshmallows. I mentioned it was heaven, right? read more

Kilwins Ice Cream - Chocolate - Fudge - Buy 2, get one free! Yum - Candy Stores Near Me - Portsmouth, New Hampshire

I came the other day and loved everything I got. I got a chocolate covered strawberry, a few pieces of taffy, and a scoop of cheesecake ice cream and chocolate with a waffle cone roll. It was all very good, the place had a lot of things to choose from and the peeps working were all very kind. I would definitely go back. read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Portsmouth, New Hampshire

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Amazing ice cream but terrible customer service. The owner's son should stay behind the counter and let his products and his awesome employees speak for him. His totalitarian behavior at the door is a huge turn off for many people. During my last visit I watched 4 groups walk away after being scolded by him. Mask mandates and rules are important and an invaluable way to protect guests and the public but there is no place for rude behavior. read more

Such a fun little place to stop in and get a snack after grabbing dinner somewhere nearby. Every time we've come the employees are so helpful and accommodating. Always leave with my sweet tooth satisfied read more

Very unfriendly. My son was standing for 5 mins in front of the ice cream and no one payed attention to him. There were 4 people working. I wanted to get a coffee and I also had to call someone who was busy cleaning something to help me. Their overall way towards us was not warm and friendly. I would not go again. And on top the place is overpriced read more

The ice cream was delicious, but the price was not. Perhaps it's because Portsmouth is a tourists town.

I love leaving great reviews for great businesses, but we had very disappointing service today. First, my 15 y/o son was yelled at by Kilwin's staff for licking a runaway drip on his ice cream cone. Come on people. As Covid fades in the rearview mirror, families are finally trying to get out and make a nice memory. It's hard to ruin an ice cream trip, but you managed it. Then my husband ordered a mint chip with hot fudge on it. He was given caramel. When he said he ordered hot fudge, the girl insisted he ordered caramel, and begrudgingly switched it out. The customer is always right, and we won't be returning to Kilwin's Portsmouth anytime soon. read more

Wonderful and joyful are the words that come to mind. Filled with candy and ice cream and smelling like childhood dreams. The salted caramel ice cream is what we came for, and it was terrific. The embedded chocolate caramels were amazing. read more

Great sweet spot everything from ice cream to cake to candies. Coffee and latte,sBuckeyes a.k.a. peanut butter balls were delicious fudge out of this world ice cream I must try read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Portsmouth, New Hampshire

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good prices and good quality ice cream and sweets. only like semi bad thing id have to say was they added way too much milk to the milkshake making it taste a little bland. but the service is good the workers are all nice and accommodating. the place is clean inside and set up well. the chocolate covered strawberries are SOOOO good read more

Kilwins Ice Cream - Chocolate - Fudge - chocolate covered strawberries - Candy Stores Near Me - Portsmouth, New Hampshire

Want to gain weight? Have a $20 bill burning a hole in your pocket? Then this is the place for you! I didn't think Portsmouth needed another ice cream place, but that hasn't stopped me from eating a whole bunch of it anyway. The pumpkin pie flavor taste amazing. The Kilwin Mud is addictive. The cake batter has real bits of cake in it. The Superman is awesomely fun with lots of bright blue and yellow and other colors swirled together without sacrificing on creamy sweetness. The Pistachio is lovely. Their caramels are really good too ($0.99 by the register). Really sticky though, and prone to melting so don't just toss these in your bag. They have a loyalty card for ice cream - buy 10 I think and get the next one free. THey also let you keep your card there by the register, so you don't have to carry it around all the time and risk losing it. It's expensive though. I really want to try their sea salt turtles, and their coconut clusters, and toffee, and all this other loveliness they have but the turtles are $15 for a small box and after ice cream, caramel apples and such I just never have enough... Good thing summer's over and the outdoor pool is closed. With this place around, I'm not likely to fit into that bikini! read more

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Best place to go for cake batter ice cream. The ice cream is fresh and it is so creamy and delicious. I bring back pints and it still tastes fresh months later. read more

Kilwins Ice Cream - Chocolate - Fudge - Cake Batter - Candy Stores Near Me - Portsmouth, New Hampshire

Four stars for the ice cream, two for the prices. Sure, everybody's smiling and friendly, and tiny samples of everything are free. But a kiddie-sized ice cream was $3 and the ice cream wasn't all that amazing. The pistachio tasted okay but the overabundance of food coloring was a total turnoff. And the colors of the superman were so ridiculous that I can't imagine anybody older than six or seven considering it. I had the strawberry and it was nice, but the size and the price didn't go together. I could have also tried the fudge and they were making it right there, but fudge is too sweet for me. There are already enough expensive ice cream stores in Portsmouth and there are more on the way. I wish them luck but I can't think of a reason to go here again. Once the tourists leave and it gets cold, is there really going to be enough demand for fudge to pay the rent? Time will tell. read more

Kilwins Ice Cream - Chocolate - Fudge - Candy Stores Near Me - Portsmouth, New Hampshire

I thought this was going to be a regular ice cream shop so I ordered a cookies and cream on her cone and found that the cookies and cream ice cream actually taste like Oreos cookies with Oreo cookies in the ice cream so it's twice as good as any cookies and cream I've ever had before. read more

When you walk by a store, and there's chocolate smells wafting from it tantalizing your smell receptors, what do you do? You walk in. And then you take a second and stop to smell the chocolate. And then...you indulge. As noted in my profile, I have a slightly unhealthy obsession with caramel, especially sea salt caramel. Caramel came in lots of shapes and sizes at Kilwin's. Sea salt caramel ice cream (I had a kiddie size), sea salt fudge (I bought some), and lots of "tuttles"...a play on turtles (I bought some of those too). That's where I drew the line. Ladies make the fudge fresh daily, and you can see them in the storefront stirring and slabbing the chocolate together to make the gooey goodness. They were offering a memorial day special - buy 1/2 pound, get 1/2 pound free. Kinda hard not to pass that up, right? Good, sweet stuff, Portsmouth :) read more

I had a craving late at night and didn't want to drive so I contacted the takeout guys. Within minutes I had delicious chocolate peanut butter ice cream and strawberry ice cream and chocolate salted caramel fudge. So decadent!! It was like a dream come true. All so yummy and I have lots left over for future cravings. Thank you Kilwins and Takeout Guys!! read more

Sweet treat! I tried moose tracks yogurt and the oreo yogurt. I would definitely try the moose tracks yogurt again because it was amazing! The oreo yogurt was was good. You get a lot for your money and this is based on having bought ice cream at different places in Boston. read more