Above and beyond!! Today is Christmas Eve and Mr. Kim showed up, right on time. This was a return visit, and since we had some more major repair work earlier, he didn't charge us. Great service! read more

It was the day before Thanksgiving and we had just purchased a 22lb bird for a our party and the oven goes out... We called Kim's Appliances and Dong Kim came out that evening - he was knowledgeable, speedy and affordable. read more

Dishwasher repair. We called around noon - Mr. Kim came within 2 hours. He diagnosed the problem in 2 minutes and fixed it in another 2. He did not drag the visit out in order to make more $. He was worth a tip. Very good service. read more

Mr. Kim deserves 5 stars for excellent service yesterday repairing an LG washing machine. Not only did we get a prompt call back but also a quick appointment. Mr. Kim diagnosed the problem, left to purchase the part and returned the same day to install it. The total invoice was very reasonable for service rendered. Couldn't have asked for more. read more

Kim's Appliance is the worst ever!!!! I told him the dishwasher is not drying the dishes and the water is not getting hot. Without exploring why, he said I don't have enough hot water. WTF!!! The hot water has nothing to do with my dishes not being dry!!! I will never use this service again!! So unprofessional and unqualified!! read more

We've used Mr. Kim for our washers, dryers, and fridges for over 20 years now. He has kept old machines working, and also let us know when it was time to buy a new appliance. Most recently, he forewarned me that a fridge repair might not last, and let me make the decision based on the known unknowns. I made the bet and lost, so we just bought a new fridge, but I still appreciate his knowledge and transparency. He's also punctual and diligent, and prices his services fairly. read more

I've called 4 times and he's come out twice. Keeps asking me to listen to the freezer, where everything has melted 4 times, before he will order the parts. I tell him what I hear and he does nothing. I am trying to get it repaired and I don't know what he is doing instead. Waste of $150 for zero action. read more

Excellent service! After several weeks of no dishwasher I finally called to see about getting it repaired. I called late Friday night and they showed up first thing Saturday morning! Told me the problem with was common with the other units in my building and suggested I buy another unit instead of spending $300 for the repair. Will absolutely call again for any appliance problem! read more

After reading all the reviews, I decided to call Kim's Appliance. Mr. Kim came exactly on time and started working on my dryer. I have a customized front cabinet cover which Mr. Kim helped remove in order to work on the dryer. It was a bit tricky, but with a few tries, he manage to remove it. The seal basket, glide drum was replaced, coins caught inside the drum was removed and replace the aluminum duct. yay, no more rust stains on the clothes and bed sheets! All of this was completed within the hour. $89. for the service call plus $10. for every 10 mins. for his time working on the dryer was reasonable. This is a family run business and both Mr. and Mrs. were polite and honest. I would definitely call him again. :) read more

Very incompetent. Put the appliance apart and took off without putting it back together and said he will just pass. So unprofessional!!! Never use him! read more

Mr. Kim was repaired washers, dryers, electric and gas stoves, and wall furnaces for me for 10 years. Obviously, after 10 years, I trust him. Usually comes within one day, Always fair prices. As a small apartment owner, he will tell me when it is cheaper to replace an appliances rather than spend more for parts and a repair. That means he could charge me than it would cost to replace the entire appliance - which happens frequently with costly replacement parts by named-brand manufacturers. Almost always has the replacements parts in his truck and does the work quickly. read more

I believe everyone who's written that Mr. Kim know what he's doing. I found him in the Good Service Guide and good appliance repairmen are hard to come by - I WANTED to like him, I really did!! Unfortunately, I just had a very negative experience with him. I called a couple of days ago and spoke with a woman who gave me an appointment for 11. I explained I wouldn't be available before that time due to work. I arranged to work from home and had conference calls scheduled from 9 to 11. At 10:15 I rec'd a phone call that I couldn't answer from number I didn't recognize. At 10:30 a.m. my doorbell rang and my dogs went nuts (just what you want when you're on a conference call - I was leading it, so I couldn't go on mute). I put 2 and 2 together: It's likely that the unknown phone call was from Mr. Kim and that was him at the door. I excused myself to quickly listen to the voice message and yep, it was him. I called him back and he said he was here. I explained that I was on a work call and wouldn't be available until 11, as scheduled. Now normally, I'd be thrilled if a repairperson were early, but there wasn't really anything I could do under the circumstances. At 11 I made sure I was available. At 11:20 he called me and asked if I was home. I said yes, I was home and waiting for him. He asked again if I was home. I said YES. I'm home and had been waiting for him since 11. He said he was outside. OK, I'm thinking "we're not communicating, but we'll get past this". I explained again that I'd been on a work call, I'd arranged my day to work from home so I could meet him to repair my washer and I was waiting for him to arrive between 11 and 12 as planned. He got mad and said "If you don't like me, that's OK with me." and something about not doing the job. OK, fine, I give up. I don't really care how good he is, I'm not going to pay someone to give me a ration of you know what because I wasn't available EARLY. So I called Mike's Appliances and I'll wait 2 more days. Not a problem because they'll come out as scheduled and the work will get done without a lot of grief. Most likely others won't have the same problem I did, but just be aware that if there are communications issues he's likely to get testy. Just not worth the price of admission, IMHO. read more

Good experience. i scheduled an appointment on Thursday afternoon for a first-thing Friday appointment. He showed up on time, and jumped right into repairing my newer model Whirlpool front load HE washer. He hadn't had any direct experience with this particular model, but knows washers well enough he was able to get in there, check a bunch of things, and diagnose the problem quickly. He spent 45 minutes at the house. When it came time to pay him, he said to only pay him his standard 89 service charge, no incremental hourly rate, as it was the first time he worked on this particular model. Very honest, immediately responsive, knows what he's doing. read more

Kim came out, and even though I had told them I had a Jenn-Aire, he spent 20 minutes unsuccessfully trying to remove the control panel and THEN told me he knows nothing about this brand. We used them before on our JennAir, and although he couldn't fix it, his explanation seemed logical. Not only was he incompentent, when I calmly expressed frustration, he became belligerent and violent, refused to leave and tried to trigger a physical altercation with me and my husbad. I am asking for my money back for the prior visit. Horrible experience. If it were possible to give 0 stars, that would be my rating. Waste of time and elevated blood pressure, stove still broken. read more

I've used Kim's Appliance for the past 16 years. Not only does he show up on time, he is also exceptionally efficient. No job has been too small or difficult for him. He is very pleasant to deal with. We are extremely pleased with the quality of his work. I recommend him highly! read more

I was impressed by the reviews and chose Kim's Appliance to repair my washer and dishwasher. As previous reviews indicated, I was offered an appointment time the day I called. Unfortunately, an hour before the appointment I was called and informed that the area where I live (near Lake Merritt and Uptown) was difficult for parking. After I told them that there was nothing I could do about that, I was told they couldn't come. Now, other service people have been able to find parking (plumbing, cable, deliveries, etc.) So, if you live in an area where parking might be a bit of a challenge, I would pick another appliance repair company. read more

Mr Kim and his wife are nothing short of amazing. I'm a long-time general/electrical contractor and property owner. I have dealt with Kim's appliance since 1997. He shows up promptly in a half-hour window. He immediately has his meters out and begins taking apart the problem appliance. He either repairs the appliance or gives excellent advice for follow-up and he's on his way. read more

I just had a great experience with Kim's Appliance. I called for a noisy dryer on a Friday morning he came by noon. Showed me the part that was broken. He had some parts but not the one needed. Amazingly he was able to order, pick up and install the new part by 4pm same day. Great to have it fixed for the weekend. Very affordable and he cleared the filter in my washing machine while he was here (and found 4 missing earrings and about $1.54 in change). read more

My gas clothes dryer wouldn't heat. I called on a Monday and was scheduled for the next morning. Mr. Kim came on time and immediately got to work. 17 minutes later he was done. I recommend that you do as much of the grunt work as possible (ie-if the washer and dryer are in a tight space, move one of the units to allow more room/easier access, remove any panels to allow immediate access to the equipment, etc). Mr. Kim only charged me for 10 minutes worth of work. I highly recommend Kim's Appliance and would use them without hesitation again. read more

Yeah! My dishwasher is fixed! I called and Mrs. Kim (?) answered right away. I got an appt right away. Mr. Kim came and fixed the problem in less than 30 mins! Very professional, very responsive -- I can't say enough. Thanks Kim's Appliance!! read more

I had a problem with my icemaker and water dispenser in my Fridgidaire refrigerator. Mr. Kim came out and worked on it for about a half hour and said it needed a part that is hard to find and expensive and it was probably best to buy a new fridge. I later tried another repairman with Professional Appliance repair in Oakland, he correctly diagnosed a faulty water valve and fixed it. Not too happy I am out $89 for having Mr. Kim come out for nothing. read more

I have used Kim's appliance a few times. Always on time and fixes the problem. He is my go to repair man and will use him again.

This is how we used to do things...this is how we should do things...Mr. Kim is prompt, courteous, and efficient. If he can't fix it, it can't be fixed. read more

Called this morning with a Magtag Neptune dryer problem and just a few hours later I'm happily (well .... considering it IS laundry) drying a load of clothes. The very nice woman who answered the telephone scheduled a visit for just 4 hours after I called. She talked with me to reassure me that they were quite familiar with Magtag dryers and that she could personally vouch for Mr. Kim ... she is his daughter! Mr. Kim was EARLY by 10 minutes, very polite and set to work immediately. Within 15 minutes I was back in business. Fast, professional. What more can you ask? (He let me watch him do his work, too!) read more

Mr. Kim came on time and repaired my dryer completely and quickly. He was personable and his charges were reasonable. I would strongly recommend him. I will definitely call him again when I have need for appliance repairs. read more

Scheduling the appointment was very professional, I actually called on a Sunday afternoon and got an appointment on Monday between 10-11am. Mr. Kim showed up at 10:10am, diagnosed the problem with our gas dryer, gave me an estimate, and repaired the dryer within 30 minutes. He had the necessary parts in his truck. It went so smooth that it is almost hard to believe. He charges $89 to come out and give you an estimate, $10 per 10 minutes of labor ($60 an hour), and of course the cost of the parts. I can only recommend Mr. Kim's services, I was very satisfied. read more

Once again, right before a major holiday my oven fails. Today is the Wednesday before Thanksgiving, I called Mr. Kim on Monday afternoon, he came out on Tuesday morning, he found the part I needed and had it by Wednesday afternoon, came right over and installed it immediately. This man is amazing, I have used his services several times, he is so fast and efficient, I have never seen such an efficient business model, he is worth every penny he charges. And by the way, for what he does and how fast he does it, his prices are more than reasonable. $89 is a small price to pay for someone to rush to your house the same day or the next morning and have your appliance working for a few dollars more within a few hours. I dare you to find anyone else who can do that. Mr. Kim can fix anything and if he can't because your appliance is too old and the parts for it no longer exist he will tell you the truth and tell you to get a new appliance. This happened to me twice with him with some 30 year old appliances and he charged me nothing for these assessments. read more

After two visits within less than a week, each charged separately and the dishwaster still not working, then waiting for days (without return phone calls) for a "part" that didn't come in, we gave up, had to eat the over $330 we had spent on these two visits, and bought a new dishwasher. read more

On time and excellent customer service! I was charged the basic service call fee although he was here for over 30 minutes. Unfortunately, I need a new refrigerator, but grateful he was honest in his assessment. read more

Mr. Kim is great. He's repaired our washing machine and drier, and showed me how to avoid calling him next time the washing machine shows the same symptoms. He's prompt and quick. I'm not bothered by what he charged, as it saves me the aggravation of using S***s, who come and don't have the right part and take forever - and will charge the same amount or more. read more

Kim's Appliance has twice come out to fix my venerable Wedgewood stove, once almost 9 years ago, and once today! Both times, Mr. Kim was on time, very efficient, and extremely good at diagnosing and fixing the problem. He also checked the operation of other parts of the stove. I haven't ever had any problems with other types of appliances, but he says he deals with dishwashers and refrigerators and all sorts of major appliances. I highly recommend him. read more

Answers the phone quickly, arranges to come that day, calls to say he can come earlier, fixes fast, charges reasonable. Knows his stuff and he's nice. read more

Mr. Kim has fixed my stove once and my washing machine twice. He comes on time, works quickly, really knows what he's doing. Last weekend he came on a Saturday, one hour after I called. He's great. I wouldn't use anyone else. read more

Our old Maytag dryer wasn't working properly. My wife called in the morning and got a 11:00 that day. Mrs. Kim got all of the required information on the dryer and made the appointment. Mr. Kim showed up on time, figured out the problem right away, had the part in his van and completed the job in 20 minutes. He didn't take a credit card but took a check. He indicated to my wife that he's able to repair most household appliances. read more

Mr. Kim showed up on time, and within a 30 second diagnostic identified the source of washer malfunction....and not what you'd expect it would be. The hoses were causing poor water flow, and he knew right away from experience what to do. In and out within 20 minutes, washer repaired. Very professional. read more

Mr. Kim fixed our clothes dryer and dishwasher this past year. He has always been available for a same day appointment then has called to see if he can come earlier. He is courteous and professional and exactly on time. He is not a chatty person, he is all business and that works for me! read more

My washing machine had been making horrible noises. I called Mr. Kim because I had seen the favorable reviews on yelp. He was running five minutes late and called me to tell me he was on the way. Love that! He spent five minutes with the washer and told me he could fix it but it would be better to let it run until it died, because I would be wasting money fixing it. Wow. An honest guy. He could have made a lot money fixing the machine, but he chose to be honest instead! Yay! Thank you Mr. Kim. read more

Thank you to my neighbor for the excellent recommendation this morning for Kim's Appliances, after my refrigerator died last night. Mr. Kim came exactly on time (same day appt, with a 1hr window!) and identified the problem very quickly. He then proceeded to fix the refrigerator (it needed a new evaporator fan motor). He had the new parts on his van and completed the entire job in under 45 minutes at a very reasonable price! Mr. Kim is a true professional and I would highly recommend his services! read more

I called Kim's Appliances to handle two issues at a rental property. The lady who took my call (I presume it was Mrs. Kim) asked what makes of appliances were in question. I told her the range top was a GE and the washing machine was a Maytag. She then explained the fee structure -- $89 per service call and $10 per 10 minutes of time spent plus parts -- and we set the appointment time for the following day. Now, the charges sound like a lot, but on the morning of the service call, Kim's wife (she now called the repair person "my husband") said he was able to come early and could I meet him at the property? Yes, I could and I did. I arrived to find him waiting for me. Kim checked the range top, found the problem, and HAD THE CORRECT REPLACEMENT PART IN HIS VAN. Total time to repair: 10 minutes. Next was the washing machine. He asked two questions about the leak, opened the unit, saw the problem, and HAD THE CORRECT REPLACEMENT PART IN HIS VAN. Total time to repair: 10 minutes. The man clearly knew what he needed to know to solve the problems and came prepared. That is something I value in a service provider. Yes, the labor cost was $109.00 for 20 minutes of this man's time and expertise, but the problems were solved for a total cost of under $200. I figure I was paying an excellent repair man the equivalent of $60/hr (a fair rate in my view) and $89 to come to the location of the problem WITH THE REQUIRED PARTS. When considered in this context, Kim was a bargain because he didn't fiddle with things while the taxi meter was running; he found and fixed the problems quickly and effectively. I have no complaints whatsoever. read more

We had Mr. Kim out to check our washer and he quickly diagnosed that it needed a new motor speed control board. He said it would likely run $500 and may be better to simply purchase a new washer. We called our landlord who agreed, but after investigating further decided to have the washer repaired instead. When we called Mr. Kim back we were told he was waiting for the part. A couple of days later, after he told us the part should be in, we called back to schedule an appointment to have the washer repaired. This time we were told he was busy. When we pressed to find a time when he wasn't busy we could not find one; he was busy this week, next week and every week thereafter. Bottomline Mr. Kim didn't want to do the work. While I understand it's nice to be in a position to be able to chose your projects, please be respectful of your clients and tell them that up front. I would never use Mr. Kim again. read more