Wow! I'm just discovering their Yelp!!!.. I've been seeing Dr. Kristine king since I was 18 & I'm…read more40 now, the customer service is always kind, patient and genuine including the staff. I would hands down no hesitation recommend her or her husband they both value their customers in every aspect. The office stays clean, keeps good magazines, very thorough with the patient care and treatment. I've never had an issue except when they retire because I know nobody will be as wonderfully genuine and knowledgeable and honest as this office across the board have been!

I trust these people with the the thing I fear losing most, my eyesight. Always in great hands, no…read morematter the staffer.

I live in Mount Airy, Maryland and I won't go anywhere else for my optical needs. It's a good solid…read morehour for me to travel to see Dave but I won't trust anyone but him. The last couple of years I've been pretty rough (unintentionally) to my wire rim glasses and every time I travel to Brewer and Marshall Dave saves the day. I highly recommend purchasing your glasses there, they have lots of glasses to choose from and if you can't find a particular brand or style Dave will order them on the spot. I've been going to Brewer and Marshall since the early 90's. Matter-a-fact I'm going today to get a brand new pair. A great value especially considering all the customer service Dave and his team does to help in keeping you seeing clearly 24/7.

Excellent service, high-quality workmanship. They don't have to send glasses away for someone…read moreunknown to repair and return on an unknown date. It's now my go-to optician.

I'm really disappointed to be writing this review. I've been coming to this location for a few…read moreyears, and I truly love the doctor. However, my experiences with the front desk staff have been consistently negative. I've had multiple interactions with the men and women at the front desk and they often come across as rude and uninterested in helping. When I call for follow-ups, I'm frequently placed on hold and then transferred, only to have to repeat my information multiple times. It turns a simple request into a frustrating process just to receive a basic service. Even in person, there's a noticeable lack of professionalism when you walk in. It's disappointing because it shouldn't feel this difficult to pay for and receive care. Times are hard, and people deserve to be treated with basic courtesy when they're spending their money. Below is another location for your convenience. For Eyes 13830 Outlet Dr. Silver Spring, MD 20904 301-890-9777

10/10 service. A family member had cataract surgery on one eye and we needed one lens removed from…read morea a pair of glasses. Carol was so helpful. She was able to pop the lens out quickly and redistribute the weight of the glasses so it didn't feel awkward wearing frames with one lens. All for free! Such amazing service! I'd definitely come back again!

I've been coming to this location for over 10 years. Dr Gerald Thompson is my Optometrist. Now his…read moredaughter Dr Kathryn Thompson is the owner though I still see Dr Gerald Thompson. Plus all of the staff are friendly and helpful. I recently had a problem with my right eye which scared me. I woke up with sticking and tears streaming from my eye and I had problems seeing clearly from that eye. I thought it would soon go away but it didn't, it actually got worse. The following day I went into Thompson Eye Care but Dr Gerald wasn't there so I saw Dr Kathryn. She was super helpful and gentle with my eye. She ran thorough exams and explained everything she was doing. By the time she was through my eye felt a bit better and she called in prescription which I picked up that night and I was told to return the next day. The following day my eye felt better but still had the same symptoms this time I saw Dr Gerald who greeted me and told me Dr Kathryn apprised him of my problem. He ran a couple tests and took photos and he explained what he was seeing. He asked me some questions which made me realize that I had wiped my eye with a tissue and it scratched my eye. This caused the discomfort and an infection. This is the reason I have been coming to this place for my eye care. This father/daughter team is super able to make me feel taken care of. Over the years I have had my eye problems handled effectively, they are both patient and helpful. I actually know a couple of neighbors who also come here and they both love their services.

One of the nose pads on my expensive sunglasses broke, and I went here knowing they had an in-house…read morelab. The optician who unlocked the door after I rang the bell said he would check to see if they had the parts. When he didn't return immediately I knew they did, and that gave me time to appreciate the extreme covid measures: wide distancing, universal masking, hand sanitizer on every counter. 10 minutes, $10, and my cherished Zeiss shades should be good for another 20 years. I'm a fan!

I was 15 min late to an appointment which I thought I was actually 15.min early too…read more Stood for several minutes watching people in office chit chat with each other. When they finally came to the door I was told or you missed your appointment we can reschedule you for next week! I asked to ask the doctor if possible I'll even wait to have me fit in. She wouldn't even ask. Not sure why Costco has them their when they do not have Costco like customer service! Just my opinion

Tough to rate. I would give the actual eye exam 5 stars. I felt it was very thorough and complete…read more Excellent care from the doctor. The reason for a less than five star rating is for the other customer services type of things. The first text message to fill out paper work had an incorrect link in it. I showed up on time for my appt. but they were running about a 1/2 hour behind schedule. I was given a call to say that I would get an email to confirm my appt, but never got the email.

Phone etiquette is horrible. Whoever answered the phone was Rude, Condescending and Sarcastic. I…read morehad a simple question about my frames and the gentleman barley wanted to assist. I'm glad I didn't utilize their services!

My frames snapped and was literally falling apart. When I purchased the frames, i decided to buy An…read moreextra frames because I them so much. Called several places and they said we don't put in lens in frames that were not purchased from us. Wow, I decided to do some research and I found Frame Mender, I arrived and the young man was polite and took my frames and replace the lens within 30 minutes. BTW the price was reasonable. Thank you Frame Mender, you made my day. Thanks for having your business in the community.

My fix took 35 minutes. The connectors were jacked up!!! BUT this is THE best service &…read morecraftsmanship in the DMV!! No joke I've received their help for years. Please use this service. I like the Riverdale & Laurel locations!!!! Excellent value, quick fix lives up to the name !!!

Great service. They will fix glasses that retail Eyewear stores wont or cant. Service done while…read moreyou wait in less than 20 minutes

I moved and I go all the way back home (450 miles) when I need eyeglasses so that I can continue to…read morework with Renee in optical. She is amazing. My service is personalized. She is knowledgable. I trust her implicitly to give me the best information. I don't know much about any other part of the practice currently.

I hate to do this, but I need to stand on business…read more I wish I could give them 0 stars for the level of half-assed service that this location has operated under. So, for context, this was the first location that I prescribed to after getting another vision insurance plan, and following a positive relationship with the College Park store, I thought this was going to be much the same since my previous prescription was already in the system. However, when I got to the Greenbelt store for an exam, the first experience I had with Dr. Monica Cross was horrible. I told her during that exam that Acuvue contacts were uncomfortable, and that I would prefer soft gel contacts like BioTrue, because they fit more comfortably. Not only did she literally say, "I don't know what that is," but she recommended that I use daily contacts, which makes no f*cking sense because I've been using monthly contacts since my early-to-mid-20s with no issues. Instead of hearing me out and giving me that brand, this MF gave me the Acuvue trial pair and didn't tell me (she only told me it was a monthly pair). Mind you, I used my insurance to pay for the trial, which means you automatically have to pay for the contacts as well. The front-desk attendant didn't even tell me that those were the contacts, and then rushed me through the payment process to get me out of there. When I returned to retrieve my contacts, it was Acuvue, the same brand I told her not to give me. I was already dealing with the trials being uncomfortable, and I couldn't say anything because I would've had to wait another month to see Dr. Cross and argue with her again about it. What made matters worse is that the two months I've had with this weak-ass prescription and these uncomfortable-ass contacts have been one of the worst experiences I've had in at least a decade. My eyes would turn red under bright lights; they would dry up fast, and accidentally falling asleep in my contacts (which occasionally happens due to my crazy work schedule) would immediately cause severe eye pain. I tried calling in last month about the issues; that's when I found out that not only would I not be able to see her for another month, but all of my vision insurance was used up on those contacts I didn't want in the first place. Just this Saturday (Labor Day Weekend 2026), I called the store to let them know about my issues after an extremely painful movie experience the night before. When I talked to the front desk attendant, I told her about my infection and asked if I could get the drops my College Park doctor gave me 3 years ago (which should be in the system, but the last trial erased my information from that store). The attendant acted like she saw the system and asked me about BioTrue, which was not the drops. When I arrived at the store to ask if it was the right one (because I wasn't paying for shit unless it was confirmed), Dr. Cross came out and gave me an improvised assessment, only to recommend yet another brand that I had to buy somewhere else, with only directions not to wear glasses (no shit, Sherlock) and "Call her on Monday.....wait...Tuesday" to let her know if it improved. And guess what? It's Tuesday (September 8th), and she's not even working today. When I called in to try to get my message relayed to Dr. Cross, I was put on hold for a while and was never called back. This store is terrible, and the fact that they (in some way) have me tied to them until my insurance renews is unacceptable. So, if it's going to hurt my wallet, I'll make it hurt all of us Moving forward, every negative experience will result in me updating these reviews with a 1-star rating, and I'm going to tell everyone exactly why. Maybe reading your fuckups can improve the store's service, since listening is clearly not their strength here. Patients should not have to deal with severe eye pain and consistently inaccurate diagnoses because "you said what you said." I'll forward my services to another location when I get the chance to do another trial.

I'm in Lanham for 2 weeks (home is CT). Before I left home yesterday, my eye was very red and…read morepuffy-because it was Sunday, I had to go to a walk in clinic to get my eye checked out. The MD told me I had conjunctivitis, gave me drops and an antibiotic. I took them and then left for Lanham in the afternoon. Last night my eye hurt-I took the drops, went to sleep and woke up to my eye throbbing this morning, in Lanham. My colleague broke out the YP directory and found an ad for Dr. Hsieh. I called the office, the gal who answered the phone was very nice and able to squeeze me in as an emergency. When I arrived at the office, I walked in and although a little dated looking, I was so grateul they were able to see me. I was quickly escorted to a patient room and within minutes, a super friendly and smiling Dr. Hsieh walked in and greeted me warmly. I had seen a couple of old reviews online about his office and they did not do him justice. Dr. Hsieh is funny, warm, decisive and thoughtful. If I were local to this area, he would be my go to doc for my eyes. Thanks Dr. Hsieh! I hope you see this!!!!

DO NO EXPECT GOOD CUSTOMER SERVICE HERE. The staff will have you going round and round and wast…read moreyour time and your child will not get their prescription when needed. Dr. Robert Hsieh is a great doctor. He cares very much about his patient. However the front office staff are rude and do not give patient proper information because they are always in a hurry to get rid of patient so that they can talk about their personal activities. As my daughter gets older she were developing poor vision and we were refer to Dr. Hsieh by our family doctor for over 20 years. When we made the first appointment for my daughter to see Dr. Hsieh the office staff that I spoke with over the phone was harsh. She spoke quickly and hang up the phone. She did not even give me a chance to ask any questions. I really thought that they may be very busy because the doctor is so good that they are trying to keep up with patients appointment. But when I went to the appointment I signed in and was to told to take a seat and wait to be called. I sat there about an hour only to listen to the office staff talk about their personal business. We moved from Prince Georges County and wanted to see Dr. Hsieh because he gave my daughter her first prescription, so I made an appointment and drove two hours to get to the office on time. Only to be told by the office staff that we needed an referral. When I asked why I was not told this at the time I made the appointment. The office staff said that, " Its not our job to tell you that you need a referral". I was taken by surprise and we walk right out of the office. We will never refer anyone to this office. There are many good caring eye doctors with polite staff out there.

I have been going to this location well before it was acquired by MyEyeDr. Also had very good care,…read moreincluding for a couple of emergency situations. Dr Schatz is very engaging and takes his time to thoroughly explain everything. Unfortunately the new support team is a little hit or miss.

They deliberately advertised additional features of the prescription glasses, like "XtRActive…read morePolarized Gray," and gave the wrong (underestimated) patient co-pay for those features despite having up-to-date information on my insurance. After I paid all of my patient co-pay ($175) at the time of service, they sent an additional $75 surprise bill for the glasses to a debt collection agency. A highly dishonest and unethical practice.