Great therapists , great service , always accommodating , I used their service for about 3-4 months…read morefor frozen shoulder and they helped me a lot .

I was very wary of going to anothwr PT place because I have literally been sent to about 8 or 9…read morewithout any success. I have back issues and they gave me exercises that other places did not have. I also let them know that planks make my back way worse... they listened. Other places made me to planks which made my back pain way worse. The employees are very friendly and showed me on their fake skeleton where the issues with my spine were after I had an MRI and explained what was going on. They gave me more info that I got from the doc after my MRI. Would definately recommend this place!

I was calling to cancel my Friday appointment but no one picks up the phone so I left a voice…read moremessage. The next thing I know, they returned my call but I was busy at work so did not pick up. They ended up cancel both my Wednesday and Friday appointment because "I did not respond their call within one hour." I have been seeing PT at this place for 20+ times and this is how they treat their returning patients. I called numourous times but no one picked up the phone. They have bad customer service and do not treat their patients properly Edit: the employee contacted me and ensure me similar situations will not happen again. I change my rating because that promise

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

Highly recommend this place. Been to a few PT clinics and this practice is the most detail in…read morefiguring out what's your issues. Because of this - her sessions a custom tailored to your needs.

This group was so accommodating to me after my knee replacement surgery. I arrived for my first…read moresession with a walker and 2 months later I am walking fine. I received 1 to 1 therapy sessions with Anjanette who was a dream to work with. I've been to other physical therapy clinics and the care I received here helped instantly. My legs were extremely tight and she just knew what to do to give me relief from the achiness of post-surgery recovery. I would highly recommend this clinic if you are needing any physical therapy. The staff is very friendly too! Always polite and willing to work with my schedule.

I started going here September 2020 because I had surgery for a torn ACL and meniscus, and needed…read morephysical therapy rehabilitation. Long story short, this place is amazing because they are equipped with a full staff that works hard at helping you regain mobility and strength. My therapist is Amanda mainly, but I've also worked with other team members and physical therapists. The staff is very kind and supportive and they care for their patients. I was on crutches for like 3 weeks and got off of it fairly quickly and began walking on 2 legs. This place really encourages you to believe in your capabilities; of course with my surgeon/doctor's approval as well. I recognized that they communicate with my doctor's office as well for updates, etc. My PT started as light exercises to get range of motion back, but we've transitioned to weight, strength, and agility stuff since it's been 5 months since my ACL reconstruction. I'm very happy with the results, and I intend to continue doing PT here until my one year mark August 2021. They got me on the treadmill, bike, and we do a lot of weight stuff. Highly recommend this place for anyone trying to rehab their body. My knee feels a lot stronger than it did back in August 2020. Their appointment desk is also kind. They consider your schedule and are very cool people. This place takes proper care of its patients. They also are safe with COVID orders. They clean consistently and wipe everything down. They take temperature of everyone before they enter the gym. Masks are mandated. Great staff.

I can't review the therapist because they cancelled my appointment less then an hour before my…read moreappointment. (If we get changed for canceling less then 24 hrs, shouldn't they pay us for cancelling less then 24 hours? Just a random thought) I had called over a month prior to make an appointment and confirmed they had the referral. I had called insurance to make sure also that the referral was sent and I got the confirmation number from the insurance company. When the receptionist/insurance dept from Silver Creek called to cancel blaming the mix up with a colleague, she told me she would check everyday for the referral. Weeks later no call. She also didn't let me get a word in until I yelled, which I did cause I couldn't get a word in. I did apologize. Very frustrating. I waited a week and a half to hopefully hear back before I wrote this review. I'm still getting approval referral letters from insurance and notices from my doctor a referral is in and not being used. This sucks cause it's down the street from my house and hours are great to not interfere with school drop off and work.

I feel so lucky having found Stuart and Vanessa. I remember the first session I had... I walked out…read moreof there thinking, "This place is perfect" They are knowledgeable, friendly people... they really make you feel like a member of the family. I received excellent treatments, encouragement along the way, a customized program... I could not be more pleased. If you are searching for a good Physical Therapist, someone with high integrity, knows the profession inside and out and values the relationship with the client... I recommend you give them a call.

From the owner: Our Approach for Successful Outcomes: Success stems from the…read moreuse of treatment programs designed to address functional limitations, impairments or dysfunction identified with comprehensive physical therapy evaluations performed throughout the continuum of care. The physical therapist and patient collaborate to create objective goals and realistic expectations. The patient becomes an active participant in his or her own rehabilitation from "day one". What Sets Us Apart: Our therapists are experts in the analysis of human movement, performance and function, striving to be the practitioners of choice for individuals with conditions that affect movement, function, health and wellness. 100% of all patient visits are with a licensed physical therapist. Progress reports accompany the patient with each follow-up medical appointment. Expertise in the Treatment of: Acute and Chronic Pain Thoracic Outlet Syndrome Back and Neck Pain Knee and Hip Replacement Degenerative and Arthritic Conditions Headaches Pre and Postpartum Pain and Dysfunction Fitness Training Scoliosis Management TMJ Dysfunction Rehabilitation: Stroke (High Level) Orthopedic Pre and Post-Surgical Sport Specific Injuries: Industrial/Work Running Soft Tissue

My appreciation and many thanks to the entire team! Dr. Kathleen and Dr. Noly were my primary…read moretherapists. They are great, very knowledgeable and attentive. Their assistants are very kind and well trained. After 12 sessions I am back to normal and sciatic nerve pain is gone. I've got a set of exercises constructed for me personally to keep me pain free. Thank you!

It was a decent visit. The environment was pretty calm and organized which helped ease my nerves a…read morebit. The front desk person greeted me with a smile and gave clear directions on what to do. I was called in shortly after arriving, and the room was clean with everything laid out properly. The doctor walked in and took their time asking about how I'd been feeling and listened closely without interrupting. They took notes while I spoke and didn't act rushed, which made the visit feel more genuine. After hearing me out, they gave some suggestions and explained why those steps made sense. The assistant was also kind and made sure I felt comfortable throughout the time there. They gave me a sheet with instructions at the end which helped me remember what we discussed. I think the attention to detail made the difference here. It wasn't perfect, but I felt heard, and that's important.

Melissa was so sweet and was a very helpful stretch therapist! I did the free introductory stretch…read moresession. We first started off with a little warm up. After the warm up, we went to the table where she assisted me with different stretches. After the stretches, she used a massage gun on my legs and back and it felt really good! Once we finished up, she gave me the spiel about their possible memberships and asked if I wanted to join. She wasn't super pushy or uncomfortable at all and I appreciated that. I really value the respect Melissa gave me, as other places are not as respectful. Although I didn't join due to financial constraints, I would definitely go back again! It was a very refreshing experience

Signed up for a free intro stretch. I was a bit ambitious with my schedule and was 15 minutes late…read morebut she kindly still did a 25 min session with me! Before visiting I filled out the intake form but it seems their focus is on lower back pain anyway so that was great. I've seen the stretch trainer in gyms but never really understood it. It really helps get a good lower back and hip stretch. After that Mina did some assisted stretches with me on a table as well as massage gun. I happened to do leg day yesterday and started my period so all of the hip flexor stretches were perfect for my sore hips and lower back. She said she could tell my neck and lower back were pretty tight. Gotta get back to doing more yoga. I would definitely consider pairing with a 24 hour fitness membership, but I'm still thinking about returning to anytime fitness which would be the other direction. It's roughly the same price as a massage but you get twice the time, so I do think it's worth it if you're already going to 24 hour at either the eastridge or mckee location!

I had an amazing experience with Dr. Thuy Tran and Dr. Eric after my accident. From the very…read morebeginning, they were both incredibly attentive, patient, and genuinely caring about my recovery. Dealing with pain and the stress of an accident is overwhelming, but they made the entire process feel manageable and reassuring. They took the time to clearly walk me through each step of my treatment plan, making sure I understood what was happening and what to expect. I never felt rushed, and they always listened to my concerns and adjusted my care based on how I was feeling. Their support really helped me stay consistent with my recovery. Most importantly, they helped reduce my pain significantly and guided me through the healing process in a way that felt both professional and compassionate. I truly felt like I was in good hands the entire time. I'm really grateful for everything Dr. Tran and Dr. Eric have done for me and would highly recommend them to anyone recovering from an accident or dealing with ongoing pain.

Had shoulders and neck pain for little over six months now. Came in to see Dr. Thuy and Eric. They…read morewere really nice and helpful. Im glad i found this place. Thank youu! -Thai

After 15 years of severe, chronic back muscle pain, I had tried almost everything--physical…read moretherapy, acupuncture, chiropractic care, sports massage, injections, and home treatments--with only temporary relief. Then I met **Michael Hwang (Mike)** in their Pleasanton, CA location. From the very first visit, he identified the likely root cause simply by observing the way I walked. I immediately felt that I had finally found the right provider. I've now been seeing Mike for over 5 months, and the improvement has been remarkable. My pain has gone from **7-8/10 to 2-3/10**, and in some areas it has completely disappeared. What sets Mike apart is not just his knowledge and expertise, but also how effectively he guides you toward sustainable lifestyle changes. He's also genuinely accessible when you need help, and scheduling appointments is effortless. **If you've been struggling with persistent pain and are looking for a knowledgeable, caring, and effective physical therapist, I highly recommend Mike. He's the person to see!**

Bob is extremely knowledgeable, personable, attentive to your injury & very easy to work with. He…read moreaccurately identified my problems in office & given extensive detail in home work outs to promote healing.