I was calling to cancel my Friday appointment but no one picks up the phone so I left a voice…read moremessage. The next thing I know, they returned my call but I was busy at work so did not pick up. They ended up cancel both my Wednesday and Friday appointment because "I did not respond their call within one hour." I have been seeing PT at this place for 20+ times and this is how they treat their returning patients. I called numourous times but no one picked up the phone. They have bad customer service and do not treat their patients properly Edit: the employee contacted me and ensure me similar situations will not happen again. I change my rating because that promise

Not the Best Experience…read more I understand many businesses are often busy and understaffed, but that should never affect basic patient/customer courtesy and providing decent service. Pros: - Organized - Good upbeat music - Comfortable room temperature - Nice small play area for small kids - Sessions ends w/15 min ice or heat therapy rest Cons: - Highly internally social front desk area, neglectful to patients - No proactive follow-up regarding VM messages & call backs - Sometimes smells stuffy and sweaty with everyone The front desk area often feels like a social gathering, frat-party among the staff, leaving paying customers feeling like an afterthought. Communication and follow-up was disappointing. I left multiple VM messages and spoke with staff over the phone regarding important time-sensitive medical records I needed. Out of about seven attempts, I received only two callbacks, one a couple of days later, and the other several days later. In most cases, I had to repeatedly follow up myself and repeat the detailed messages I left. Suggestions for Management: - Hold the front desk and all staff accountable to provide welcoming and professional service to all patients/customers. - Set clear expectations for prompt follow-through service. - Maybe incentivize good behavior from your staff with Starbucks gift cards or something. - Make sure you have a trusted Office Manager to keep everyone on point. The clinic could benefit from a few simple additions, like a few plants, framed health tips, encouraging quotes or posters, updated magazines in the lobby area, and maybe an essential oil diffuser to keep the workout area smelling fresh and pleasant, especially considering how busy it gets. The QR codes and flyers that are displayed on the walls that encourage us to post reviews would look more professional if they were placed in simple frames, and the QR codes were placed in an easy-to-scan, non-high-traffic walkway area. Overall: Healthcare is about more than treatments and exercises. Studies show that positive interactions, genuine kindness, and feeling acknowledged can improve a patient's emotional well-being and overall healing experience. Something as simple as a smile, warm greeting, or thoughtful gesture, and a pleasant smell can truly make a meaningful difference to someone's mood and nervous system. This clinic has potential, but the overall patient experience needs a massive overhaul. The positive qualities, unfortunately, are overshadowed by poor and careless communication from the front desk area and some of the other PT staff on the floor. Sometimes it feels like no matter who I talk to there, I just feel like another number.

Highly recommend this place. Been to a few PT clinics and this practice is the most detail in…read morefiguring out what's your issues. Because of this - her sessions a custom tailored to your needs.

This group was so accommodating to me after my knee replacement surgery. I arrived for my first…read moresession with a walker and 2 months later I am walking fine. I received 1 to 1 therapy sessions with Anjanette who was a dream to work with. I've been to other physical therapy clinics and the care I received here helped instantly. My legs were extremely tight and she just knew what to do to give me relief from the achiness of post-surgery recovery. I would highly recommend this clinic if you are needing any physical therapy. The staff is very friendly too! Always polite and willing to work with my schedule.

Great therapists , great service , always accommodating , I used their service for about 3-4 months…read morefor frozen shoulder and they helped me a lot .

I was very wary of going to anothwr PT place because I have literally been sent to about 8 or 9…read morewithout any success. I have back issues and they gave me exercises that other places did not have. I also let them know that planks make my back way worse... they listened. Other places made me to planks which made my back pain way worse. The employees are very friendly and showed me on their fake skeleton where the issues with my spine were after I had an MRI and explained what was going on. They gave me more info that I got from the doc after my MRI. Would definately recommend this place!

I started going here September 2020 because I had surgery for a torn ACL and meniscus, and needed…read morephysical therapy rehabilitation. Long story short, this place is amazing because they are equipped with a full staff that works hard at helping you regain mobility and strength. My therapist is Amanda mainly, but I've also worked with other team members and physical therapists. The staff is very kind and supportive and they care for their patients. I was on crutches for like 3 weeks and got off of it fairly quickly and began walking on 2 legs. This place really encourages you to believe in your capabilities; of course with my surgeon/doctor's approval as well. I recognized that they communicate with my doctor's office as well for updates, etc. My PT started as light exercises to get range of motion back, but we've transitioned to weight, strength, and agility stuff since it's been 5 months since my ACL reconstruction. I'm very happy with the results, and I intend to continue doing PT here until my one year mark August 2021. They got me on the treadmill, bike, and we do a lot of weight stuff. Highly recommend this place for anyone trying to rehab their body. My knee feels a lot stronger than it did back in August 2020. Their appointment desk is also kind. They consider your schedule and are very cool people. This place takes proper care of its patients. They also are safe with COVID orders. They clean consistently and wipe everything down. They take temperature of everyone before they enter the gym. Masks are mandated. Great staff.

I can't review the therapist because they cancelled my appointment less then an hour before my…read moreappointment. (If we get changed for canceling less then 24 hrs, shouldn't they pay us for cancelling less then 24 hours? Just a random thought) I had called over a month prior to make an appointment and confirmed they had the referral. I had called insurance to make sure also that the referral was sent and I got the confirmation number from the insurance company. When the receptionist/insurance dept from Silver Creek called to cancel blaming the mix up with a colleague, she told me she would check everyday for the referral. Weeks later no call. She also didn't let me get a word in until I yelled, which I did cause I couldn't get a word in. I did apologize. Very frustrating. I waited a week and a half to hopefully hear back before I wrote this review. I'm still getting approval referral letters from insurance and notices from my doctor a referral is in and not being used. This sucks cause it's down the street from my house and hours are great to not interfere with school drop off and work.

I feel so lucky having found Stuart and Vanessa. I remember the first session I had... I walked out…read moreof there thinking, "This place is perfect" They are knowledgeable, friendly people... they really make you feel like a member of the family. I received excellent treatments, encouragement along the way, a customized program... I could not be more pleased. If you are searching for a good Physical Therapist, someone with high integrity, knows the profession inside and out and values the relationship with the client... I recommend you give them a call.

From the owner: Our Approach for Successful Outcomes: Success stems from the…read moreuse of treatment programs designed to address functional limitations, impairments or dysfunction identified with comprehensive physical therapy evaluations performed throughout the continuum of care. The physical therapist and patient collaborate to create objective goals and realistic expectations. The patient becomes an active participant in his or her own rehabilitation from "day one". What Sets Us Apart: Our therapists are experts in the analysis of human movement, performance and function, striving to be the practitioners of choice for individuals with conditions that affect movement, function, health and wellness. 100% of all patient visits are with a licensed physical therapist. Progress reports accompany the patient with each follow-up medical appointment. Expertise in the Treatment of: Acute and Chronic Pain Thoracic Outlet Syndrome Back and Neck Pain Knee and Hip Replacement Degenerative and Arthritic Conditions Headaches Pre and Postpartum Pain and Dysfunction Fitness Training Scoliosis Management TMJ Dysfunction Rehabilitation: Stroke (High Level) Orthopedic Pre and Post-Surgical Sport Specific Injuries: Industrial/Work Running Soft Tissue

My wife and I have been going here for over 15 years now. I love that Lam explains everything he…read moredoes and gives me advice to improve my condition. Staff is welcoming and Maria is great!!

I'm truly grateful for the care I received at Val Chiropractic with Dr. Lam. After dealing with…read morepersistent lower back pain from a car accident, I was anxious and unsure where to turn. From the very first visit, Dr. Lam made me feel comfortable and reassured. His professionalism, calm presence, and many years of experience were immediately clear. He took the time to listen carefully, explain what was happening with my back, and walk me through a treatment plan that actually made sense to me. What really stood out was how attentive and compassionate he was throughout the entire process. He never rushed, always checked in on how I was feeling, and genuinely cared about my progress. Each adjustment brought noticeable relief, and for the first time since the accident, I felt hopeful about healing. The staff at Val Chiropractic is equally wonderful--warm, friendly, and incredibly supportive. They create such a welcoming environment that you feel cared for the moment you walk through the door. The level of kindness and professionalism in this clinic is truly exceptional. Thanks to Dr. Lam and his team, I've regained mobility, reduced my pain, and feel like I'm finally returning to my normal life. I can't express how much their care has meant to me. I highly recommend Val Chiropractic to anyone looking for experienced, thoughtful, and genuinely compassionate chiropractic care. They are the kind of team that makes a difficult situation so much easier to get through.

I had an amazing experience with Dr. Thuy Tran and Dr. Eric after my accident. From the very…read morebeginning, they were both incredibly attentive, patient, and genuinely caring about my recovery. Dealing with pain and the stress of an accident is overwhelming, but they made the entire process feel manageable and reassuring. They took the time to clearly walk me through each step of my treatment plan, making sure I understood what was happening and what to expect. I never felt rushed, and they always listened to my concerns and adjusted my care based on how I was feeling. Their support really helped me stay consistent with my recovery. Most importantly, they helped reduce my pain significantly and guided me through the healing process in a way that felt both professional and compassionate. I truly felt like I was in good hands the entire time. I'm really grateful for everything Dr. Tran and Dr. Eric have done for me and would highly recommend them to anyone recovering from an accident or dealing with ongoing pain.

Had shoulders and neck pain for little over six months now. Came in to see Dr. Thuy and Eric. They…read morewere really nice and helpful. Im glad i found this place. Thank youu! -Thai

From the front of the house to Dr. Chambers himself -- this spot is the leading example of what a…read moretrue community oriented and neighborhood friendly chiropractor care office should strive for. We've been coming here for a few months and I can already tell the difference with my complaint areas improving. Dr. Chambers completes a thorough adjustment during every visit and consistently offers instant relief during every treatment. All the ladies in the front are sweet, efficient, and always assists with accommodating last minute appointments. Quality care, friendly office staff, and an expert doctor -- what more can one ask for while looking for a home for chiropractic care?! Bonus: this office accepts a wide array of insurance providers, and even Kaiser!

i went here to see Dr. Chambers this morning. very friendly staff. Sonia was very nice and sweet…read more Dr. Chambers was very attentive and took his time to listen to my problem. I felt welcome. I thought my insurance wouldn't cover but Sonia volunteered to check it out and to my surprise I had coverage. I walked in with a very sharp pain on my left leg. Dr. Chambers adjusted my lower back and applied an electronic muscle stimulator. I walked out with no pain at all. I will return and be a regular. I highly recommend Dr. Chambers for all your chiropractic needs.

Delivered a great thorough massage. Took their time & accommodated our needs & more. my husband & I…read more felt refreshed, renewed

This review is not based on service but false advertisment. So, I stroll by this place with some…read morefriends and they advertise foot massage $14.99 for a foot massage Mon-Thursday. They have a sign outside and once you enter theres another sign posted for the same thing. My friends decide to give it a go and i pass it up and decide to wait for them to get their foot massages. As I wait other potential customers come thru and ask for the foot massages and confirm the price, 14.99/ hr for a foot massage. The front desk person says no, it's $20 despite what the signs advertise. One of the potential customers asks about the signage price and why they are charging more, the front desk guy says "cause my boss said it's $20 because it's holiday", the potential customer asks what about the advertised price and the front desk guy goes, I dunno. Obviously the person walks out. I'm just not feeling a business that has false advertisement and using an excuse such as "cause my boss said so."