I went there to look for a hard tail mountain bike to upgrade from my old Scott XC bike…read more Matt was friendly, knowledgeable and helpful and found a bike that checked all the boxes for me. Roscoe 7 Gen 4 in a cool Army olive green color as a bonus. It actually fit my short little legs being a small size with 27.5 inch wheels. When I came back with my bike rack and my wife, she had questions for Matt regarding an electric cruiser. He directed her to an Electra Townie, with a paint scheme that looked like the clouds at sunset in Hawaii (she's Hawaiian). This bike checked all the boxes for her as well. He was able to answer her many questions and give her some pointers from first hand experience. He and his wife own the same bike. Matt was also able to set us up with financing to make the purchase of these two bikes interest free for a year. We are super pleased with Matt and this Trek shop. I also want to give a shout out to the young man that was working there at the same time. He was also very helpful and informative. David and Ele

Knowledgeable staff, quick service, reasonable prices. Dropped my bike off for a new tire, it was…read moreinstalled and ready to go in 2 hours.

While looking up Echelon's number to schedule a tune-up, I noticed the recent one-star review. I…read morewas surprised given the consistent, stellar service and guidance I receive from the Echelon. Kevin and his crew are super hands-on and technical with the bike fits and seems genuinely interested in my desire to learn how to be a better cyclists. They are my go-to shop.

The mark of a great bike shop with fancy high end frames is a friendly and knowledgeable owner. I…read morepopped in just to window shop and was impressed with the fancy frames and bikes for sale. There's shoes and gear here too as well as a small fold of Bromptons! I loved the casual and calm vibe and the few clearly 'not for sale' steel builds on display in the back...yet another good sign of a shopkeeper who knows and loves the craft. One day if and when I'll upgrade my steel horse...I'll be sure to remember Echelon.

Their level of service is exceptional…read more Last Sunday was a gorgeous sunny day. Probably the most beautiful day of 2021 so far. A girlfriend had stayed over Saturday night and when woke up Sunday morning and saw how beautiful it was I said "let's go for a bike ride today!. She didn't have her bike and we didn't have time to go shopping so I called around the bay area to see who had the bike I wanted in stock and would deliver it that same day. After calling a number of other shops closer to me who wouldn't deliver that same day, I finally called NorCal. Sam helped me out and we found the exact bike I wanted. I placed the order and a few hours later a new bike arrived. It was perfect! What a fantastic experience. I highly recommend this bike shop.

This bike shop used to be a great place to go for mountain bikers, but has really gone downhill…read moresince they were acquired by specialized. I had a tune-up recently and was charged an arm and a leg and my bike ended up worse than when it went in. On top of that, the shop lost a frame bolt, which made it unsafe to ride. They told me they'd reimburse me if I purchased the part, but once I did, they said they couldn't reimburse me. So I spent more money to fix their mistake. Again, I used to love this place, but I won't be a returning customer.

Recently, my daughter's dropper post imploded the day before her final race of the High School…read moreseason. Her post stopped working at a skills clinic on a Friday evening. I show up at opening on a Saturday with a tight timeline as we have to leave early that afternoon (completely unreasonable). They figured it out with what they had in stock and had us off to the venue that afternoon with working dropper post! This is just the most recent excellent service experience i've had with these guys. I've also stopped in with random issues like broken brake lever and breaking the end off a bolt from over-torquing (user error) Highly recommended these guys for servicing your bike!

Where do you go to buy a bottom bracket when ChatGPT is wrong and leads you to order the wrong part…read moreonline? Breakaway Bikes has you covered with the right parts in stock! Where do you go when you don't have the right tool for installation and you're frustrated that the "15 minute" DIY repair turns into a 3 hour affair? Breakaway Bikes has you covered with the right tools and help readily available, and for way cheaper than expected! Where do you go for rare 14" bike tubes for your child's Woom, when the big box stores and retail chains don't have them like they should? Breakaway Bikes again has you covered with the right rare parts in stock! Thank you Breakaway Bikes...you are simply the best!

Always, friendly, knowlegable and does repairs quickly and sometimes on the fly. Prices are…read morereasonble too. I love this place.

Support your local bike shops!!! I love this bike shop as…read morethe owner, Denver, is knowledgeable & honest. He does not pressure the customers to purchase something they don't need (as some bike shops do). His prices are fair and repairs are done with efficiency. By the way- I looked at the few who gave a negative review & noticed they only write bad reviews- do not believe them!

Martin was Awesome! Helped me with my golf needs! Was friendly, helpful made me feel Valued. Great…read moreEmployee!!

Chris in the shoe department was immediately extremely helpful trying to help me find exactly what…read moreI was looking for. In spite of my specific needs he very quickly gave me several recommendations and helped me find just what I was looking for. All this while helping three other people and not making any of us feel forgotten. 10/10 would recommend and will go again.

I was getting ready for a bike trip in Lake Tahoe and I was gonna ride around the lake. They got my…read morebike and got it ready to ride in a short amount of time. Customer service was excellent.

Ben is one of the best mechanics I've worked with in over 40 years of cycling. He excels at a…read morecomplex challenge and has provided great service on my Canyon Ultimate. Great for basic tasks through fine tuning of racing bikes. Highly recommend!