When looking for a used vehicle I have trepidation about going to a dealership. But Pedersen had…read morewhat I was looking for. I would not buy a used vehicle without having it inspected by an independent shop, so I went to Houska Motors, another great Ft. Collins outfit, and had my vehicle gone over with a fine tooth comb. I'm very pleased with my 2012 Toyota Tacoma, the Pedersen crew did well. Salesman Andrew Hagon was great to work with.

Pederson quoted my wife a price for repairs in writing then when I inquired they said they made a…read moremistake and quoted me a cheaper price. They unhooked my dash cam. They said my vehicle needed a oil pan gasket one time but I hadn't noticed leaks so didn't complete the service. Then for the next inspection said the car was fine. My brake thickness also somehow increased. These and more and overcharging for services has helped me find a better mechanic.

for 4 years, Dave has been our go-to for our 2003 Class C Born Free RV....he has been spot on for…read moreeverything he does and repairs for us. We so appreciate his service!

I am very happy with how Dave handled my situation and was very honest and personable towards me. I…read morewill definitely be back if I have issues with my car. He also was VERY understanding about price and not pushy at all. The service I received was fantastic. Thank you, Dave.

Bought a used 2017 4x4 Mercedes sprinter sight unseen, brought it to these guys to go over it, and…read morefelt extremely well taken care of. They're thorough, take time on the phone, document everything, and are just generally a pleasure to work with. Brandon handled for me, and it's obvious he knows Sprinters inside and out, and they coordinated their work with my conversion company for the van and handled transporting the van for me across town, etc. Easy five star experience.

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

After my original review I decided to give them another chance…read more Customer service remains excellent and I felt valued as a customer. Communication was the best I've ever had from a mechanic. They clearly were very interested in making their past mistake right and I was told the mechanic who worked on my car initially had been let go. I can say definitively say that if issue do arise, the managers will make it their priority to try and make things right. I can appreciate that. The work on my car was minor and didn't not require a lot of skilled labor so it's hard for me to definitely say if their current techs are more qualified. Hence the 4 stars instead of 5.

I spent about an hour at Fort Collins Muffler & Automotive, and what I experienced--and…read morewitnessed--was unacceptable. From the start, customers were treated in a dismissive, defensive, and at times openly disrespectful manner. Multiple customers asked simple, reasonable questions about pricing, labor, or what work was being done. Instead of clear answers, they were met with vague responses, attitude, and an unwillingness to explain charges. On more than one occasion, it was essentially communicated that if customers didn't like the pricing or how things were handled, they could go somewhere else. It became clear this business takes advantage of the fact that most customers are not mechanics. Pricing lacked transparency, explanations were avoided, and there was little effort to help customers understand what they were paying for. The most disturbing part--and the main reason I am writing this--was how a young female customer (who appeared to be a Colorado State University student) was treated. When she asked basic questions about her vehicle and potential repairs, she was dismissed and talked down to. She was told to wait and that everything would be explained later, without being given the respect of understanding what was happening in the moment. The interaction came across as sexist and demeaning. It was uncomfortable to witness and completely inappropriate. No customer should be made to feel they don't deserve to understand what is being done to their own vehicle. This was not isolated. In just one hour, I observed multiple customers being treated poorly, suggesting a consistent pattern. Any business has the right to operate as it chooses. But customers have the right to transparency, respect, and to not be treated in a dismissive or sexist manner. I would strongly recommend others proceed with caution and consider shops where professionalism, communication, and respect are standard.

A Tiny Shop with a Giant Heart - 1UP Complete Auto Care Just Leveled Up My Faith in Humanity…read more I'll be honest: I was braced for the usual auto-shop experience - overpriced upsells, vague shrugs, and that lingering suspicion they just made up half the stuff on the invoice. Then I called 1UP Complete Auto Care on a whim, and everything changed. It started normal enough: shopping around for an oil change, getting sticker shock from the dealership, calling local places. The voice on the other end of the line at 1UP (Bree) was friendly, transparent about pricing, and didn't try to scare me into sixteen extra services. Cool, I thought. Promising. Then fate (or my 12-year-old car's sense of comedic timing) decided to intervene. While double-checking my oil level that same night, the plastic handle of my dipstick snapped clean off, leaving the metal shaft stuck flush in the tube like some cruel automotive Excalibur. Panic level: maximum. I called 1UP back in defeat. Bree actually remembered me from twenty minutes earlier (already rare), listened to my sad tale, and instead of the expected "yeah, that'll be $150 to fish it out," she put me on hold for ten seconds, talked to Justin (the owner and tech), and came back with the most beautiful sentence a car owner can hear: "Bring it in tomorrow with your oil change and we'll take care of the dipstick for free." Free. As in zero dollars. For a problem that literally no one would have blamed them for charging me to fix. Next day, I roll in expecting the bare minimum. Instead, Justin pulls the broken stub out in about thirty seconds like it's nothing, installs the brand-new dipstick, does the oil change, then does something I have never - and I mean never - experienced in two decades of car ownership: He invited me back into the bay, popped the hood, and walked me through everything he checked - fluid levels, belts, brakes, tires, even the weird noise my suspension makes when it's cold. No rush, no condescension, just genuine pride in his work and a desire to make sure I left knowing my car was actually taken care of. I stood there in wonder, stunned that this level of care and craftsmanship still exists in the world. Bree and Justin didn't just fix my car. They reminded me that there are still people running small businesses who treat every customer like family, who do the right thing simply because it's the right thing, and who make you excited to need an oil change again. 1UP Complete Auto Care didn't just earn a customer for life. They earned every referral I can possibly give. If you're tired of the usual auto-repair roulette, do yourself a favor and pull the joystick toward 1UP. Ten out of ten, no continues needed.

Unfortunate to write this about a small business such as this, but sadly this is the worst…read moreexperience I've had with any shop that I've ever taken any car to. I dropped my Mercedes Benz s55 AMG off over 2 weeks ago with a hydrolic suspension failure. This shop asked if I was in a rush to get the car and mistakenly I told them no, because I wasn't expecting to wait 2 plus weeks to get a diagnosis on my car. Also, this tech pre diagnosed my vehicle with a pump and hose failure (after the car sat there for 4-5 business days), only to find out that a blown gasket (over 2 weeks at the shop now) was the cause of the failure, not the pre diagnosed issue he thought it was. I had agreed to wait on the diagnosis, however I didn't think it would take him over 2 weeks to get to my vehicle. I know he'll reply to this saying "that's what we had agreed upon" and "your communication was fine until I actually diagnosed the issue" Correct, mainly because he hadn't called me or messaged me more than just telling me the parts I had ordered arrived. So how am I supposed to know anything about what's going on? In hindsight I guess I should have reached out. I have never and will never again have a shop pre diagnose something and order parts before a full inspection of the issue is complete on a car. I ordered the parts myself to avoid steep fees, and now I regret that because I'm stuck with $700 in unneeded parts. I told him upon drop off that the fix might be fast and simple because the previous owner said these components rarely fail. he said he was fairly certain it was the aforementioned parts and that he didn't want to tear down the car without having the replacements on hand. Apparently to not have a car sitting dismantled? But that doesn't make a lot of sense to me because a teardown would have saved me 3/4 of a thousand dollars. I agreed to this due to his confidence in the possible issue, and he seemed to want to go that direction and not tear the car apart right away . I will never have a car repaired like this again. Oh and on the phone he said something along the lines of "I'm being nice by telling you what's going on and not just putting the new parts in" Should I be thankful for you doing the bare minimum and the right thing? Pretty insane statement. Like what's the alternative, you basically stealing from me? Before saying this, he asked if I just wanted to go ahead and switch the parts?? If the original are still working why on earth would I want to do that. He also messaged me asking what would make it right, and then proceeded to not offer any sort of discount or any real solution to my frustration. The communication could have been better on my end, however as a business owner, it's your responsibility to keep a customer updated. And obviously my car was deprioritized because a gasket like this could have been fixed within a week of dropping the car off. He did not complete the repair on my car because apparently my reaction to all this made him uncomfortable. And honestly I don't feel comfortable with him doing the repair after this fiasco. He should have just said this was beyond his scope from the beginning, and not played around with my time or money. Hate writing reviews like this, but the owner refusesd to take much responsibility for being in possession of my car for such a long time only to find he had misdiagnosed the issue from the start, costing me a lot out of pocket. Ill give 2 stars because things hypothetically could have been worse, but not by much. Unfortunately I can't recommend service here.

I said I wouldn't leave a bad review but the district jerk off looked me in the eye and told me to…read morebasically deal with the situation since he's not giving me a bill after they've had my vehicle for four months during my my rotations in Türkiye. Had an integrated 4 x 4 wheel hub vacuum issue on on four driver side. It started with a high pitch when I got it back. It started with a massive grinding, and it did not quit. I was left without 4 x 4 for a half a year and they use zip ties to disengage it and keep it out-of-the-way instead of having the problem fixed the whole month they had it (x''s 4 months) The effort seems there by the front office, but I gave my truck to them for a month 4 different times, (having it 4 to 5 weeks time) and they still couldn't fix what I relayed what the ford shop told me to take care of. They sold me something I didn't need, when I told him that wasn't the problem that Ford was telling me to take care of, every time I got it back the issue was never fixed. The frustration of these guys having my vehicle for a months time and still not fixing a vacuum leak on one side of my four-wheel-drive integrated hub is extremely aggravating. They violated my breathalyzer costing me over $200 with multiple trips driving mechanics around managers around without a fillup. I turn my vehicle in clean with the promised it being out of the elements and I get it back like the Sahara sands on vehicle and they offer me a card to the car wash down the street... unreal, that should've been taken care of by them. The district Superman that came in with the Cape basically slapped me in the face and told me I can take care of all the other expenses since he's not giving me a bill. We wouldn't have had the problems that we had if they would've just listened to what I told them to take care of. Will not return, be careful.

I had my front shocks replaced, my transmission serviced, and my spark plugs replaced at BG. This…read moreis one of the best experiences I have had at a car shop. A lot of times as a younger woman I tend to run into car shops that are trying to sell me things I don't need. I enjoyed my experience at BG because I could tell they were honest, thorough, and kind. As someone who also has lots of car anxiety they were very reassuring that my car was in great shape. I will be going here for all my car needs in the future.

They were very helpful. Recommended the product I needed and helped with the install.read more

Day before we were supposed to leave on a cross country drive with our horse trailer the lights…read morequit working. An hour before they close they let us stop by, fixed our lights right up and got them working. Super nice, great staff, 100% recommend them!

Guys.. This place is amazing. You will be blown away by how good of a job they do. I thought my car…read morewas DESTORYED and they put it back together perfectly. I can't even tell it was in an accident and I was the one that hit the the tree! (In my defense, I am pretty sure it moved)

I have visited this shop twice for minor body work coordinated with my insurance policy. The staff…read morewere kind and helpful and explained everything to me during each visit. The car was finished quicker than planned and they were able to install a clear bra lining that had been mistakenly left off in less than 20min at the end of the day, which I super appreciated. The waiting area is nice as well, and it was easy to schedule with Geico and confirm with the shop. My car looks good as new!