1. Architessa - Vienna

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    Vienna, VA

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    Architessa - Vienna

    3.9 (17 reviews)
    Closed 10:00 am - 3:00 pm

    Services - Architessa - Vienna

    Home interior design

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    Review Highlights - Architessa - Vienna

    Thanks again Architectural Ceramics, I will be back again.......

    Mentioned in 5 reviews

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    Bray & Scarff

    Bray & Scarff

    2.3
    (88 reviews)
    $$$$

    COMPLAINT INFORMATION Purchase Details…read moreInvoice: EQ1464 Date: 07/16/2022 Store: Bray & Scarff Rockville, MD Customer ID :2409388843 Product: Best Downdraft range hood D49M36SB Chronology At the time of purchase, I was sold an extended warranty plan with the promise that if any problem occurred during the covered period all I would need to do is to call Bray & Scarff and it would be taken care of. May 2nd, 2025 I contacted Bray & Scarff as the range hood was no longer working and requested service under the extended protection plan. May 9th, 2025 Technician came out and said it needs a control board and a switch, which he told me he ordered and it should arrive within 10 days or so.. After several weeks of hearing nothing I called Bray & Scarff service. I was told the part was on back order and they would seek an alternative supplier. Several more weeks passed so I went to the store. They contacted the service department that was not responding to me. Service responded next day and scheduled a service call. June 24th, 2025 Another technician came out on June 24 and told me the part had not actually been ordered, because the original technician probably did not realize he needed to make a phone call to order it. He ordered the part from Broan (the maker of Best appliances) in my presence and I was again told it told it would take around 10 days or so to arrive. July 10th, 2025 I put in a detailed complaint on the Bray & Scarff website I selected that I can be contacted by phone, text or E-mail and the best time for me is ANYTIME. I received NO response. July 14, 2025 I called Bray & Scarff yet again. After a long delay, I was told that the cost of the repair was too high and they would refund me the purchase price of $1950 (the actual purchase price was $2052) and I would receive a check in the mail shortly. THE COST OF THE PARTS WAS KNOWN TO BRAY& SCARFF ON MAY 9th, WHEN THEIR TECHNICIAN MADE THE DIAGNOSIS. August 6, 2025 My wife made yet another call to Bray & Scarff. She was told the check had not been mailed and they would look into it. August 10th, 2025 STILL NOTHING Filed a complaint with BBB Proposed Settlement This is a breach of contract. I expect Bray & Scarff to fulfill the terms of of the extended warranty contract and pay me damages, for the more than 3 months period that I have been without a working appliance and my wasted time trying to resolve the issue, in the form of any difference between the purchase price of a new appliance and the original price, plus the cost of installation. August 24th STILL NOTHING

    STAY AWAY!! Bray & Scarff upper management, specifically Crystal, could care less about their…read morecustomers. My GE dryer has been broken for 3 weeks now. I have been going back and forth with Centricity, the warranty company almost daily for 3 weeks with no resolution in sight. Every time I call, I am told a completely different story. Reaching out to B & S management for support and help has proved equally frustrating. They claim they cannot help since the warranty is in my name. B & S is the company that sold me the warranty, so they should be trying to help in some capactiy. Crystal, in upper management literally said to me "I deal with these complaints all day." It is clear she has become immune to helping her customers. Zero empathy. I really cannot put into words how frustrating this experience has been. 3 weeks and counting without a functioning dryer that is under warranty, yet nobody will help. It's like talking to a wall every time I call. I have purchased numerous appliances from B & S, obviously, NO MORE. If you value a company that stands behind its products and their customers, do NOT buy from Bray & Scarff. If I could give negative stars, I would. WORST customer service experience of my life.

    Dulles Kitchen And Bath

    Dulles Kitchen And Bath

    3.8
    (39 reviews)

    Wow. This Company rocks ... and then some!!! Straight out the gate, this Company laid out a perfect…read morePrimary Bathroom Renovation Project outline, along with an exact timeline of how long the entire job would take. ALL, starting from the very top - Estimate Liason, Project Manager, FULL Crew, Trash Pickup Driver, Glass Door Specialist - were ALWAYS highly communicative and also accommodating with Our Schedules ... NO details ever went unnoticed and ALL questions, comments and concerns were ALWAYS quickly ... and easily addressed ... Crew occasionally asked (i.e. Bathroom Towel Racks - height placement ... Shelves - height placement ... Door and Shower - height placement) for Our approval for ANYTHING cosmetic, and or for aesthetic purposes ... The Crew ALWAYS went above and beyond ANY of Our doubts, and or trepidations We may have had as first time Clients ... The Crew ALWAYS actively listened ... and over delivered by exceeding ANY of our expectations!!! Crew arrived EVERY day on time, did their thing ... and EVERY day, by end of business (8:30am - 5pm) They would also clean up after themselves by laying out Home Depot tarp ALL up and down our stairs, and also ANY areas leading up to Our front door ... and then ... and then, to make it ALL even better and cleaner ... and MUCH easier to walk over, plastic tarp was then also laid out on top of the Home Depot tarp ... and oh YES, PS - long thick plastic tarps were also draped over guest bedroom and guest bathroom doorways to avoid ... and ensure that NO fumes and or dust trapped inside ... Project Manager did an excellent, phenomenal job by perfectly hiring ... and training ALL His Crew ... Project Manager was also ALWAYS exceptionally friendly and kind ... and genuinely cares for His Clients and Staff and continues being transparent for post and final walk through!!! BRAVA & Tens!!! TENS, ALL across the boards!!! May God PLZ continue abundantly blessing this AWESOME & ALWAYS professional Company, AMEN & AMEN!!!

    Dulles Kitchen & Bath exceeded our expectations and was a dream to work with! Embarking on a…read morekitchen remodel is not only a costly venture but fraught with anxiety regarding potential delays, cost over runs, etc. This was not the case with Dulles Kitchen & Bath. Working with them was the best contractor experience we've ever had!! The job was finished early, on budget and beautifully executed. It was a stress-free experience. Working with Johan, the designer, was wonderful. He listened to our goals, made great recommendations and never tried to upsell. Omer, the project manager, was terrific and dropped by regularly to ensure everything was running smoothly, and answer any questions we had. Pedro, Bernardo and their team were great. They always arrived on time (at 7:30 one morning when the cabinets were scheduled to arrive), meticulously cleaned up everyday and executed the project with skilled perfection. And, thank you to the gentleman who hauled away the trash and debris everyday so that it wouldn't remain in our driveway. I highly recommend Dulles Kitchen & Bath!! They are very customer focused, kind, patient, honest, communicative, and ensure that your project is expertly executed. Thank you Johan, Omer, Pedro, Bernardo and your team for the beautiful kitchen and wonderful experience!!

    Mayflower Kitchen and Bath

    Mayflower Kitchen and Bath

    4.8
    (21 reviews)

    We recently completed a 3 bathroom renovation with the Mayflower Construction group. It was a…read morepositive experience across the board. We worked with a design consultant who was committed from the start of the project to its success. She helped us choose unique designs from the tile, lighting and color for each bathroom. She provided great insight and was helpful in guiding us through the process. The construction group was professional, detail oriented and thorough in meeting our needs and expectations. If we were to take on another large renovation project, we would definitely go with Mayflower.

    We had a fire in our house in Lorton, which completely destroyed our kitchen and living room. We…read moreworked with Mayflower Kitchen on fire mitigation and renovation. They did such a fantastic job on insurance restoration that we also added two complete bathrooms and basement renovations. Everything was done on time and within budget. Alex and his team made the whole process incredibly smooth and stress free. Alex even went further and worked with our insurance, submitted all documentations and receipts for timely payments, explained the whole process to us, etc. We are extremely happy with the results. The craftmanship, attention to the details, and professionalism really stood out. The team was clean, well organzied, very professional. Everything looks beautiful, made to last, high quality. The result: we put house on the market and it was sold in 4 days! Hightly recommend Mayflower Kitchen and Bath for anyone in Northern Virginia looking for a reliable, high-quality contractor - especially for restoration, bathroom remodeling, and isurance-related renovations.

    Panorama Remodeling

    Panorama Remodeling

    5.0
    (19 reviews)

    I cannot recommend George and Panorama Remodeling highly enough, they are truly best in class…read more I have worked with a wide range of contractors over the years, from "high-end" firms that change-ordered me to death, to cost-effective independent contractors who ultimately proved unreliable and dishonest. George stands apart entirely. He is the only contractor I would trust with my home, and going forward Panorama will be the only company I use. I am extremely particular, have very high standards, and am a perfectionist and George exceeded my expectations at every turn because he is exactly the same way. He notices everything. Details that most people would miss, George catches immediately and addresses without being asked. That level of care is rare. Professionally, George is exceptionally responsive, knowledgeable, consistent, and prompt. He is hands-on in a way that is almost unheard of, he is on site, actively overseeing the work, ensuring quality and continuity throughout the project. That alone sets him apart from most contractors. Just as importantly, on a personal level, George is genuinely a people person. He communicates clearly, listens carefully, and makes the entire process feel calm and well-managed. His crew reflects him perfectly, they are respectful of the fact that they are working in your home, pleasant to interact with, and highly skilled at their craft. In an industry where trust can be hard to come by, George has earned mine completely. Panorama Remodeling delivers not only beautiful results, but peace of mind. I would recommend George and his team without hesitation to anyone looking for excellence.

    Panorama Remodeling has recently completed an extensive remodeling of our kitchen, living and…read moredining rooms. This project merged three rooms which required the removal of walls, installation of new hardwood floors, installation of new cabinets & countertops, extensive rewiring, installation of new windows, asbestos abatement and new plumbing. The Panorama crew took precautions to mitigate the impact on the environment for the health of themselves and the occupants of the house. The project involved a variety of trades and scheduling with 3rd party contractors and county permits & inspections.The remodeling project passed all county inspections with no rewiring or other rework needed. George's recommendations for component suppliers were spot on. The suppliers provided excellent quality materials with timely deliveries. Where possible, materials were manufactured in the U.S.. George's coordination of deliveries and 3rd party contractors for asbestos abatement, cabinets, countertops, structural engineering, and kitchen design was top notch, and key to the success of the project's completion ahead of schedule. George should be nominated for sainthood for his patience with nervous clients. Several meetings were held during the planning stage to iron out details. During the project, he communicated daily the status of the work, keeping us well informed of progress and issues. Panorama's crew always arrived early and started on time, working tirelessly and professionally. While supervision was on site daily, the Panorama crew was well trained and worked largely independently. Shout-outs to Hector (Team Leader), Randy (Lead Plumber), Karen (Kitchen Designer) and the electrical team.

    Kitchen and Bath Floors USA

    Kitchen and Bath Floors USA

    3.5
    (10 reviews)
    $$$

    Extremely happy with my decision in hiring Floors USA to renovate my kitchen!…read more Renovating my kitchen was something I had thought about since we bought our house 15 years ago. But with many other smaller projects the kitchen was always put on the back burner. The other reason I was not ready to sign on the dotted line, was finding the right company to put my trust into completing this big expense. After doing my homework for months and meeting with several contractors , I decided to hire Floors USA Inc! They were honest and upfront with providing me pricing and worked with me on staying within budget. They were knowledgable and provided great suggestions in order to meet my needs. I could not be happier with the overall experience! Now my kitchen has the "wow factor" and I am sure has added a great value to my house!

    We've used FloorsUSA twice in the past 10 years. Each time we put in wood floors on two levels of a…read moretownhouse and stairs. The first time everything went very well. Happy with the job and pricing. We used them again about 5 months ago. Installed floors on two levels and completely new wood stairs. The floor installations were good. The stairs didn't work out so well. After 3 weeks the shine from the stain (3 coats we were told) disappeared. We called a few times to ask to fix it. But the salesman kept trying to convince me that the shine can't be compared to the floors because they apply more coats at the factory. I said that I'm not comparing them. The shine on the steps just faded. He didn't want to hear it, kept going back to the comparison which was bizarre. In the the end playing ignorant worked because we just gave up trying to deal with them. He then promised my wife to find a solution but never called back. By then we had made our final payment. The new steps also creak and occasionally make a loud noise when you walk down the stairs. If you use this company just do something simple and basic. Otherwise you'll get a situation like mine and the above reviewer. They outsource their installations to third party contractors so it's hit or miss. Not sure how they are selected.

    Architessa - Vienna - kitchenandbath - Updated July 2026

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