We started shopping for windows and the 1st rep for West Shore came out, went through and measured…read morethen gave us a price which was above what we were ready to budget. We should have stopped there BUT we received a call from them asking if another rep could come out as the new rep had access to other programs that the 1st rep didn't. We thought no harm listening and seeing what they could come up with. The 2nd rep, Drew, showed up and went over everything again and was able to answer our questions that the 1st rep couldn't. Key among our questions was if the new windows were Energy Star rated for us which we were assured they were. After some more discussion, we decided that, with the discounts offered (military amongst them), we would go for it. We understood there was a wait as they are custom made. The day of the install, the truck shows up and 2 techs come in, introduce themselves and explain what needs done. We have pets so the techs were very understanding and accommodated our one request to finish the main bedroom first so we could shift the pets into that room and free up the bathrooms. A short time later a 3rd man comes flying throuh our front door and straight up the stairs with no introduction of any sort. We found out later that this was an assistant install manager that was there to help since the crew had someone call out. This man is in and out a few times but spent most of the time outside smoking/on the phone. At this point, all of our old windows are out and it's also 35 degrees. The assistant manager apparently pulled the other 2 installers from their work to sit on a Zoom meeting. When they returned from the meeting, we asked about the paperwork for the energy star ratings so we could put it with the rest of our tax prep paperwork. They didn't know what we were talking about and asked the assistant manager and he yelled down something about it being on the stickers. The lead tech had to dig through their trash to find the information. As we were going over it, the windows we received did not show energy star for our area, only through California and the southern states. At some point, the assistant manager left and the 2 techs were trying to finish up. 9 hours later (almost dark by now), the lead tech says they're done and goes over their closing checks. The next day we are looking at the windows and the rear upper windows were left partially unsealed and capped. We call this in to service as well as ask about the lack of energy star rating. An appointment is made for an installation manager to come out and address our concerns. The day of the appointment comes and the rep comes in shoving papers in my face saying heres what you need for the energy star (which does us no good). He said that there was some regulatory change and to fix it we should "call your congressman". He then said he would have the GM call us to address the energy star issue. He DID agree the finish work was not acceptable and had a senior tech come out to fix it. The senior tech said "There's no excuse for this". He made the repairs. We are now 3 weeks out and have not heard from the GM even though there are notes on our ticket saying he's made 5 attempts. We called a corporate number and told a gentleman there what our issue was and how several of our neighbors who were considering having them do work had now changed their minds after seeing all we've been through. His response was "We're a multi-billion dollar company". As a last ditch effort, we called Drew and explained this entire situation to him. He assured us that all this was defininitely not normal and was able to get us a number for the GM, Corey. We were able to finally speak with him about all of our issues/concerns and he said he'd be at our home in 15 minutes. When he arrived and was able to see and hear first hand he was very empathetic and was able to clearly explain our issue resolution. Drew and Corey exemplify excellent customer service and have ensured getting our bathroom remodel when the time comes.

Project date January 14, 15 2026 Representatives did not…read morefollow through on the plan: Metals did not match (installer said they don't use one of the metals anymore) Vanity board left unfinished and drawer did not shut smoothly. Spackling cracked (walk in and vanity) Shower grip bar left loose as were shower door handles. Fixers were sent back twice (March and June) I paid up front. The quality and integrity of those involved was lacking.

We were in a pinch after having a vanity order through a retail outlet not work out for us. We were…read moreable to get a semi-custom ordered piece. We were able to get the assistance we needed to order a Minnesota-made piece. Our vanity is wonderful to our now completed bathroom. I am just very appreciative of the owners of KBS, who made our project so much more enjoyable. As we begin to consider our next project's path, we know that KBS will be our source for the cabinetry!

From the owner: If you are in the process of remodeling your home's kitchen or bathroom, we would love to be your…read morefirst choice in Design & Install for your Cabinets, Countertops & Appliances. Please call us today!

Replying to Darlene's false review, it's a shame that people are doing this type of thing. We know…read moreMCM and talked to them about Darlene K. They should sue for defamation. Sharing with our friends, we should support this company, and ask Darlene K to post this quote, they call it an estimate, not a quote and it is in a PDF file. We attached a blank one we asked them for.

From the owner: Why MCM Home Maintenance? We believe MCM Home Maintenance is…read morethe most comprehensive, flexible and value-priced home painting and remodeling company on the market. We do everything we can to help you get the most from your homes space and value - that's the difference. Our customer service, Now that's - PRICELESS!

We went into New Albany location a few weeks ago to look at whole house window replacement…read more A fast speaking young man showed us the options (luckily we did our own research and have done windows in a previous house). He was only moderately interested as he told us his specialty was "historic" preservation (sorry our house is only historic to our family). We were told we would be called to set up a visit for measurements followed by a quote. After two weeks and no call my husband called the store and was told we would get a call (last) Saturday and still nothing. Guess we'll move on. Would like to use this side of the state line, but what can we do. As Julia Roberts told the snobby salesgirl in "Pretty Woman" -"big mistake" as a kitchen and bathroom total renovation is to follow.

We had our house built 19 years ago. Our builder installed Andersen Series 200 windows…read more Over the years our bathroom window started leaking air. I spoke to a carpenter that has done some work for me in the past, and he suggested I talk to PC as they are a Andersen distributor. Stopped in PC with the idea I may have to buy a replacement window. I spoke with Sandra McClure and explained what was going on with my window. Once she narrowed down the exact model of my window, she took me to their window showroom. Ms. McClure pointed me to the Series 200 Andersen window and asked if that is my window. She was right on the money. At this point she starts disassembling the window so she could show me all the weatherstripping and gaskets. She showed me each one I should check. At this point we go back to the sales desk and she prints out a full schematic of my window and highlights all the pieces I needed to check. I had volunteered I thought I may have to buy a new window. Throughout our entire conversation she said I have excellent windows and she doubted it needed replacing. She kept saying she felt sure my window could be repaired without too much trouble. Additionally she stated any parts I may need she could get them for me. Not one time did she try to sell me a new window. I did ask for a quote just in case my worse fears were the case. So, I come home and start taking my window apart. Two of the main gaskets that seal the windows together are somewhat adjustable. I gently adjusted the gaskets and the window quit leaking air. Now one final small problem. As I was trying to tighten up the window latch, I stripped out the wood casing. So I call Ms. McClure and first thank her for her excellent guidance. Then I explain I stripped the screws on the latch. Yep, she had a fix for that too. Worked like a charm. In these times of less and less customer service, Ms. McClure and PC provided excellent service. You can bet if I need anything window related, I'll buy it at PC.

Millers Fancy Bath and Kitchen is the most wonderful store! All of the employees working were so…read morekind and caring towards their customer. I would absolutely recommend this store just because of their beautiful showroom and their loving employees.

I'm here at the door and it is closed and I have 10 minutes. I ran from work after I got off at 330…read moreand just need to LOOK at a few tubs to know what to place an order for in my new bathroom. I called and they unlocked the door for me. They have 4 tubs on the floor, but to pass on the sentiments of the lady that works there, you can't afford the really big one because that brand runs from a low of 5K to 8 or 9K. So don't bother even looking or you will offend her. Not sure how she gets to judge how much money I make to basically say I can't afford it lol! I most certainly can and I just might buy one and walk in with my sales receipt from a DIFFERENT VENDOR just to show her. Because I can be petty like that circa Pretty Woman, "Big Mistake! Big!" In my Petty Bisch Era! Ha!

Loved my experience with Cornerstone Kitchen and Bath. I worked with Kim Brown, who made my dream…read morekitchen and mud room a reality. Highly recommended. Great people. Great product. Overly happy with the finished product and process of getting there!

From the owner: Cornerstone Kitchen & Bath is the premier choice in Louisville and Southern Indiana for your custom…read morekitchen, bath and closet needs. Offering a full-range of countertop and cabinetry choices to fit your style, our designers can turn your dream project into a reality. We provide professional planning, design and installation services to accommodate any budget for homes and businesses alike - and we have partnerships with leading materials suppliers and builders in the area. Whether your dream kitchen includes marble, quartz, granite or wood countertops - or your ideal bathroom features hand-crafted, high-end Amish cabinetry or a more affordable quick-ship manufactured line - we would love the opportunity to take your home from inspiration to completion. Contact us for a free design consultation.

This company left me bathroom looking like a war zone. Did not repair holes in the wall or prepare…read morewalls to be painted. Would not return phone calls. Vanity cabinet not flush with walls leaving gap that cannot be painted or hidden. This was in Sept. 2014. Still not fixed Jan. 2015. Better Business Bureau has had no cooperation from business. See photos for condition in which my walls were left.

Easily 5 stars!!!…read more Helped me finish several projects - knowledgeable, patient and were able to assist and facilitate my visions! Again, easily 5 stars!!

Staff very helpful. Product was shipped with some damaged pieces . Problem corrected and items…read morereplaced in timely manner. Project was completed without delay. Yes , I have returned for follow-up projects.