Jing J.

Great service & great people to work with! Highly recommend this place. This is my Amelia's 2nd stays at Kitty Chateau. I am really happy that I found the place that my cat can stay anytime I am away. Chandra took a great care of Amelia. She put an extra blanket in the place she loves to sleep and adjust her needs during the day. Amelia likes to rest in a different place when she is awake. (I watched too much from the kitty cam lol). I also get nice kitten care tips from Chandra too. Thank you!

Nicole G.

I contacted Chandra in a mad panic after my husband and I planned a last minute trip to visit his family over the holidays for 2 weeks. We had never boarded the cats before and our usual cat sitters were all unavailable. After searching and looking at reviews I found Kitty Chateau. They were initially booked but after a couple of days a cancellation popped up and Chandra called me immediately. I was so relieved as I could not find a decent place to leave them on such short notice and Kitty Chateau seemed like the best choice. I was right! The place is amazing. They have 8 suites and can really spent time with the kitty residents. It is immaculate and adorable, cozy, and warm. It's also well priced in comparing with comparable pet boarding places. My two kitties fit right into their bungalow. I was very worried about one of my cats as he had been through a terrible ordeal the last time we were away, having a blocked urethra. He is now on a special diet and needs to always be well hydrated. Chandra reassured me the they had a vet on call in case of emergency and also promised to keep a watchful eye on Miles to ensure his health was good and he was eating and drinking normally. My other cat Lina is outdoor so I was concerned she would be very upset being cooped up for so long. They both did great! Lina loved the high perches and TV shows and Miles stayed in his cozy kitty yurt where he felt safe and warm. I was blown away by the excellent customer care Chandra gave to my family. She checked in daily with an update and photos and reassures me that all was well so that I could relax and have peace of mind with my family. We also were able to check in on them with the kitty cam to see how they were getting along. I highly recommend Kitty Chateau and will definitely use them again without hesitation!

Where do I start? :) We have boarded our little guy multiple times at Kitty Chateau and I cannot speak more highly of this place. From the quality of the accommodation, to the lovely family that manages this business, the consistent communication, professionalism, even pictures that are emailed to us while we are away (I can seriously go on and on), I know that our kitten is well taken care of here and we will keep coming back. I highly recommend this place.

Fiji A.

If I could give Chandra and Troy at Kitty Chateau 10 stars, I would. They both went above and beyond caring for our two loving cats while my husband and I went on a one-week vacation. When we came across their website, I was impressed! I couldn't believe the quality and design they both provided to make this cat hotel possible. They are a unique, one of a kind, a place I never thought existed. When we visited the place, we met Chandra and Troy ~ both so kind and knowledgeable. They know so much about cats that I was able to learn a few tips and tricks about getting the right toys, furniture, wall covers, the right paint, music, you name it... they are my Feline Guru. They know so much they sounded better than our Veterinarian. Our favorite part is the wireless webcam. This was the coolest thing ever! It made our vacation so comforting knowing that we can check on them whenever we want. They even have their own LED television in their room. The heated granite shelf is very comfortable. The activity wall is designed remarkably, enough to keep our cats busy and entertained. The Wool Cat Cave intrigued me; my cats loved it! The place is very clean and odor-free. The service and attention they provided exceeded our expectations. I can't describe their service enough. Chandra even sent us e-mail updates and pictures of our cats to let us know how they're doing ~ impressive! We highly recommend Kitty Chateau. We will definitely be using their service again in the future. Chandra and Troy ~ thank you so much for caring for our cats! You both are amazing!

Maria A.

Hands down the best cat boarding facility in the city. If you genuinely care about your feline family members and are super protective and anal about how your kitty is cared for, like myself, come here! I am so thankful for Kitty Chateau and feel so much appreciation for how Chandra and Troy attentively cared for my bengal cat Lyra. They truly care and it shows! HIGHLIGHTS/WOW FACTORS: 1. Chandra was very receptive and attentive of my specific feeding instructions. I appreciated that she even texted me with questions instead of just making a decision on my behalf without notifying me which I had a problem with in the past with a different boarding facility. 2. Kitty Chateau uses Foscam surveillance technology. Each room is equipped with a camera so you can check in to see how your kitty is doing anytime via an app called Foscam Cloud. The cool feature is that it highlights 'events' which is basically triggered by motion and you can fast forward through each event. This put my mind at ease because I can see my kitty being fed and her litter being changed 2x/day, everyday at the same time. I also was able to see the affection and attention my kitty was shown which further put me at ease. [COOL NOTE] - During the first night Lyra had a hard time adjusting and wasn't eating so Troy sat in with her for a while. Interacted with her, enticed her with treats, petted her and then proceeded to sit down and just spend time with her! I was able to witness this due to the 'events' aspect of Foscam. I was so touched by this kindness that I got teary!!!! I don't have kids so my fur babies are my babies and seeing this truly melted my heart! 3. Chandra emailed me super detailed updates of how Lyra was doing and texted me about urgent issues immediately which I appreciated. 4. Upon returning home, I discovered that they were nice enough to include an ice pack with the refrigerated supplement I brought which is so incredibly thoughtful. I've boarded at many facilities before but have never experienced customer service like this....I mean, WOW. 5. Lyra stayed in the Koi Suite. When I go on vacation so do my fur babies. This suite is a kitty's paradise. Various scratching posts, a heated granite countertop (wowee!), a water fountain, an inlaid aquarium with live fish, wall to wall of climbing fun galore and a TV so Lyra can watch her Cat Sitter DVDs in her down time when she's tired. She truly enjoyed her stay and I saw it every time I checked in on her via Foscam. I've attached screen shots of the Foscam app of her being cared for by Chandra and Troy so you all can see what I'm talking about. Kitty Chateau's customer service is unparalleled and they truly care about your kitties. The facility is immaculate and a lot of thought was put into creating it which shows how passionate they are. DON'T THINK ABOUT IT JUST BOARD YOUR KITTY HERE. You won't regret it! Lyra and I are Kitty Chateau customers for life! Thank you Chandra and Troy for taking such good care of my baby!

Cori T.

My cat, Miss Thursday's first time being boarded. Needless to say I was sad and nervous. When I initially dropped her off she was very unhappy, hissing and being territorial. Thankfully after a day she was more relaxed and social. Chandra is so sweet and thoughtful. She emailed me everyday and sent photos. She was very honest about how things were going, even that first nite when Miss Thursday swatted at her! YIKES. By the 2nd day Thursday settled in and was her sweet loving self again! I am so thankful for the camera they have in the room, I totally stalked my cat looking at that camera. LOL. I can not recommend Kitty Chateau enough! I definitely will used them for future needs! Thank you for taking good care of my sweet girl!!

Rachel K.

This review is long overdue now but life has been hectic (all things considered) and I figured better late than never! We boarded our cat Ralphie at Kitty Chateau back in early November when we went out of town for a few days. It was our first time ever boarding our cat and I have to say that it was an absolutely great experience! Chandra and Troy are so amazingly attentive and caring, I wouldn't consider boarding anywhere else. We found out mere days before going out of town that Ralphie had stomach cancer, which obviously made us really scared to leave him for a week. After speaking with the vet and monitoring him at home for a couple days, he was acting very healthy and normal so we decided to go ahead with our trip plans and leave him in the care of Kitty Chateau. Chandra was so kind and understanding of everything, making sure he was still eating and taking his medicine, and gave us updates on him (including lots of pictures!) the entire time. I also love that there are webcams in all the rooms (and at an included cost, unlike some places), and that I was able to check in on him myself and watch him slowly begin to explore and have fun in his temporary room. Ralphie was truly in great hands during our trip- it was so relieving to find a boarding place that really cares about its guests, as we never once felt worried that he wasn't being properly cared for. In addition to great host humans, the facility itself is fantastic. The rooms are so nice it sort of makes you jealous! Everything is tested and approved by their own resident cat, and it's great to know that there are shelves and beds and scratching posts that cats actually like instead of the seemingly standard and boring fare. Chandra had suggested ahead of time some rooms that had lower inclines on the ramps in the case that Ralphie started feeling poorly and couldn't move around as easily, which was extremely thoughtful, and we ultimately ended up going with the Koi suite. The Koi is their biggest room so it gave Ralphie lots of space, and it has a fish tank that he ended up seeming to enjoy quite a bit. Most of the rooms have pretty small floor space (even the Koi in comparison to a room a cat would probably be used to) but great vertical space! If there had to be a downside, it might have been that Ralphie loved it too much and spent his first couple days back at home trying to figure out how he could get higher up in our own apartment! We made a reservation to board Ralphie again when we went out of town for Christmas, but unfortunately his cancer took a turn for the worst and he passed on December 12th. Chandra was very kind when I emailed her to cancel our reservation, and I feel confident in saying that her and Troy are truly genuine and caring people who love what they do, and do it fantastically. We will continue to recommend Kitty Chateau to our friends in need of boarding arrangements and plan to return ourselves if and when we decide it's time for us to have another kitty in our lives.

Maria T.

Kitty Chateau is hands down the BEST cat boarding facility in the Bay Area. We've boarded our two cats with them three times now, and it's been a dream each time. It is such a relief to be able to head out of town - whether for a night or for over a week - without worrying about how our cats are doing. I feel 100% confident that they have a blast every time they stay at Kitty Chateau. First, the people: Chandra and Troy are amazing and clearly care about the animals they host. They are super nice and provide regular updates with photos so that you never worry about your pet. Their responsiveness via text and email is unparalleled, and they take care of your pet exactly as you would at home (perhaps a bit better!). The cats get lots of love and attention. Next, the space: Chandra & Troy have built an amazing facility designed specifically to suit feline needs. We always try to book the Koi Suite, their largest room, for our two active kittens, but all of the suites are spacious and full of cat-friendly amenities, including a heated shelf, lots of things to climb and scratch, many places to perch, a huge TV with videos of small animals, and a really cool cat cave. The Koi Suite even has an aquarium built into the wall with real fish. It's insane. Each room is equipped with a 24/7, night-vision capable camera that you can tune into via an app. It's so awesome to be able to check in on the cats on a whim without having to bug Chandra & Troy (this is especially helpful if you're overseas). Your cat will also get to spend time roaming the hotel without being in contact with other, strange cats (my cats love this). Also, everything is spotless! I have no idea how they manage to keep it odor-free, but it is! Lastly: everything else! Kitty Chateau is the definition of a luxury cat hotel, and because there are only eight suites, you know that your cat will get the attention he/she deserves. It's very convenient to book using their online system, and I love the special add-ons available. You can add extra cuddle time, active play time, treats, and even delicious meals. For a special Christmas breakfast, our cats each had the "catch-of the day": beautifully cooked salmon in a lovely sauce garnished with catnip. Better than my cooking at home! If you're the kind of person who worries about your cat when you're away from home, or someone who owns a cat that needs special attention (or if you just own a cat, period) this is THE place to board them! But please don't book the dates I need!