I just want to say that this is the best place I could have found; it completely transformed my…read moredog's look. Since he started coming to this groomer, he looks so cute. They pay such great attention to detail here--you can tell the person does an excellent job and is truly passionate about it, as well as loving animals. I love the service every time I visit; they are incredibly kind from the moment we arrive. If you're really looking for a place to get your pet groomed, I 100% recommend it.

They were so welcoming and sweet. My dog seemed so pleased after her grooming session.read more

Unprofessional in many ways. I agreed to meet him at his location at 6 pm; no show at our agreed…read moretime; he said to meet him at another dog park across town. No show again; then when he finally got our dog at 8 pm, he fed him at 10:30 pm without checking with us. Our dog vomited, and he claimed that he had kennel cough w/o evidence, & insisted on returning him to us immediately that night. Of course, he demanded 150% of the daily boarding rate to return him & clean up his vomit, and threatened to not return the dog's belongings. Our dog was vaccinated & was healthy & acting normally when we got him back. Not happy and definitely don't recommend!

Amad is the best dog walker - my dog doesn't usually like strangers, but my dog has warmed up to…read moreAmad and really loves him. Amad is also very responsible with my dog (and other dogs), and interacts with the dogs throughout their walks - I know this because I've met Amad while he is walking other dogs just so my dog can say hi. If Amad has availability, you would be lucky to have him as your dog walker.

This is a bitter sweet review as we are moving and are outside of the coverage area. There are not…read moreenough superlatives to describe the Citizen Hound experience. Every dog walker and employee is exceptional, treating our dog as their own. Special shout out to the amazing Wes (our first walker), Alex our interim and finally Grace (gonna miss your beautiful face and great commentary on the daily recaps). Hopefully with little Niko leaving it frees up a spot for some other lucky dog to have the best experience. Love you guys, forever thankful.

Citizen Hound has been an absolute gift to our family for over 7 years. From the moment David came…read moreto meet our tiny 9-week-old puppy, we knew they would be in the best hands -- and we were right. The entire team has shown incredible love, care, and professionalism every step of the way. They've not only given our dog years of fun, exercise, and socialization, but they've also helped us learn so much as dog owners. Every walker we've met has been warm, reliable, and clearly passionate about what they do. Our dog absolutely adored their time with Citizen Hound -- the excitement when they arrived said it all. Knowing they were with people who treated them like family gave us complete peace of mind. They're more than just a dog walking service; they're a community of people who genuinely care. We'll always be grateful for the joy they brought to our dog's life, and to ours. If you're lucky enough to live in their service area, don't think twice -- your dog will thank you every single day.

We love Diane!! Diane has been walking our puppy Tasman for a few months now and I am so happy we…read morefound her! There's nothing worse than that feeling of guilt when you head to work and have to leave your puppy behind. Now that we have Diane, the guilt has gone away! She's extremely punctual, flexible with changes in the schedule and most importantly- she loves Tasman as much as we do! He's always SO excited to see her when she picks him up and he's totally wiped out when she drops him off. A dog owners dream! Additionally, Diane sends daily recaps with pictures after every walk. One of my favorite times of the day is when I get that email! :) Thank you Diane!

Diane has been walking my dog Sushi for almost 2 years now. I can't say enough good things about…read moreher and her service. She cares for her dogs like they were her own. I've never felt more secure leaving Sushi with anybody else, truly. I trust her with the life of my dog like nobody else. One of the saddest things about moving out of the area is that Sushi will no longer be able to meet up with her friends every day under Diane's supervision. Diane, you're the best!

When my boss was in need of a dog walker, I asked around and got nothing but great recommendations…read morefor Christen. I admit, I knew nothing about dog-walkers and given the task to find one for my boss was initially scary. But Christen made the search less painful! She was the first person I reached out to and it was the best choice ever. Fortunately, Christen also lives nearby and has dog sat on a couple occasions. She's easy to communicate with and schedule walks with. My boss' dog has a labradoodle and she loves her time with Christen! Definitely recommend her services for dog walking and even dog sitting!

Christen is like a dog-whisperer! Every time she picks up my pomeranian, she gets a bolt of energy…read morebecause she just cannot wait for a walk around the hills of SF with Christen. I also appreciate that she always shows up on time and when she says that she will! I am never left waiting or wondering where she is, which I feel is hard to come by these days. I 100% recommend Christen! She is THE BEST!

Our experience with Grateful Dog on Thursday, November 6th was deeply troubling and ultimately…read moreunacceptable. This was our dog Indio's first visit. When we picked him up around 5 p.m., he had a severe laceration on his lower eyelid and was visibly shaken. A young staff member admitted he was in another room at the time and that no one was supervising the dogs when the injury occurred--despite Grateful Dog's website explicitly promising "supervised play, indoor and outdoor." It was clear this employee was not trained to handle incidents of any kind. He also told us he had been instructed over the phone by his boss, Ernie, to clean the wound and apply ointment without notifying us. Ernie made a judgment call based on a dark photo instead of contacting us. As a result, our dog was left with an open, untreated wound for the rest of the day with no communication whatsoever. We took Indio straight to the emergency hospital, where he required full sedation and several hours of treatment. He remained there for nearly six hours. Both the ER team and our primary vet agreed that the lack of supervision, failure to notify us, and the attempt to treat a significant injury without consent were irresponsible. Indio is now on multiple medications, wearing a cone for weeks, and his emergency care totaled $1,295.26. When we later spoke with Ernie, his attitude was shockingly dismissive. His exact words were: "I've been doing this for 30 years -- didn't seem like a big deal." No responsible professional minimizes an injury requiring emergency sedation as "not a big deal." We then emailed a detailed summary with photos and documentation. After that, Grateful Dog completely ghosted us. No response, no acknowledgment, no concern. Accidents happen. But zero supervision, untrained staff, unauthorized medical treatment, a manager who downplays the injury, and complete silence afterward are not accidents -- they are serious failures in judgment and care. If you're considering this facility, ask very direct questions about who is actually supervising your dog and what their real protocols are. Our experience suggests there is a significant gap between what's advertised and what actually happens.

I've been taking my dog to The Grateful Dog for the last 3 or so years and I can't say enough good…read morethings about them! The staff is incredibly attentive, friendly, and genuinely cares about every dog that walks through the door. It gives me such peace of mind knowing they treat my dog like family and go above and beyond to make sure she's happy, safe, and loved!

Trisha has been taking care of our poodle mix since he we got him as a puppy in 2010. We were very…read morelucky to find her and she has been the best dog walker/sitter we could have expected for our little guy. You can tell our dog really genuinely likes her because we can bumped into her while walking him and he runs up to her and wags his tail. Also, when he drop him off for boarding (she also boards him when we need to be away), he basically sprints off to her. I feel that she is attentive and does well with our dog and she has been flexible and responds well to our emails and texts--highly recommended!

Trisha is a fantastic partner for any working dog owner. I simply could not imagine my life without…read moreher! I took custody of my Brunie after my step dad unexpectedly passed away. He was 13 at the time, and somewhat active, but definitely high needs. I grew up with him and always loved him, but taking care of an aging dog is a very big challenge. As you can imagine it was an emotional time for me, and Tricia helped me get my house better set up for Brunie, assured me I was doing a good job with him, and left me daily detailed notes on how he was adjusting to city life. She would txt me if there was a really bad day, so I would know what I was coming home to. She was able to stop by a few times on days I had to work a little later. and worked with me to get a schedule that worked best for Bruno. Each day is a little different with an old man and she was a great judge on if he just needed a little play in the yard, just a short walk, or maybe just some treats and petting. My roommate also has a very anxious cat, that used to throw up every day due to separation anxiety. Tricia would talk to Oliver thru the window daily, and the cat has never been better. There is so much more that Tricia helped me with, but the key take away is that she loves the animals she works with, and even the ones she just walks by. I lost my Brunie, but his last months as an official city dog were made better every day by having Tricia in his life.

My two furry girls were never left alone. This summer we had to leave them for 10 days, we were…read morevery anxious how the girls were going to react, plus we didn't know which pet hotels were good for them. Our next door neighbor advised us about Doggy Dash. We called right the way and talked to Andrew, and he guided us through all the details. We felt very comfortable. We left them few days before to see how they would react. Andrew and his team truly good take care of them. Doggy Dash provided excellent cat sitting services for my furry girlfriends. The caregiver was attentive and followed all the instructions meticulously. Their professionalism and care ensured my cats were content and well-cared for during our absence. We will definitely use them again for our next trip! Girls said "Thank you Doggy Dash! "

Doggy Dash is reliable and trustworthy with an amazing team of walkers. I have worked for Lizzie as…read morea dog walker in the past and appreciated her amazing leadership and kindness. I am now thrilled to have a pup of my own that I know I can trust in the care of Doggy Dash's team. Andrew, the manager, has been so helpful in getting me and Dawson started with walks and is flexible with our needs. I highly recommend Doggy Dash's services!