We had our carpets services by a KIWI technician on 2-23-2011. He charged an extra $32.45 because of some urine stains that needed to be treated and the stain in a bedroom. We made sure to show him that stain and all the other stains that we needed to make sure he got rid of. The night of the cleaning all of us were complaining of the intense chemical/urine/vomit smell or fumes the carpets were emitting. It was a chemical smell/fumes. Our noses/throats were burning and our eyes were watering. I was having a rough time breathing as it was causing my asthma to kick up. I didn't sleep the entire night because of the smell and fumes. My daughter could not sleep in her room as it smelled like vomit and chemicals. And she still can't sleep in her room or even be in her room. The rest of the carpets smelled like urine and chemicals and are tolerable to be in now, but it has made the house stink! I had already contacted customer care the day of the service to complain. Jack set up another cleaning for today. After I complained I noticed some stains that weren't removed and the urine/chemical smell that seemed to get worse and cause physical reactions over time. I did call yesterday as I can NOT go through another sleepless night scared about my health and my family's health. I told customer care that I can't let someone back in the house to do this same kind of cleaning as it is detrimental to our health and also explained our experience in detail. She tried to schedule someone to come out and I told her that I needed to cancel that as I can't risk it. I told her I needed my money back and then I'd have to hire another service that can get this chemical, all the spots, vomit and everything else out of my carpet. I'm really concerned if living here and being here is compromising our health. She stated she'd need to have the resolution specialist (Elizabeth C.) call me. I asked if that call would be today and she said yes. Friday the 25th, we had a "real" carpet cleaner come and get the chemicals, stains, smell and the blue nail polish stain out of the carpet that KIWI left behind and he did his best to fix my daughter's room. My daughter's room is still an issue. KIWI ground the vomit into the pad with their bonnet and their chemicals. My daughter still can't sleep in there to this day (3-2-2011). I spoke with Summer in the resolution department (you know if a company has a resolution department then you aren't the only one that has issues with their company). She tried to get me to understand their methods and how it is green, etc. I told her that nothing about butoxyethanol is green *** (see next paragraph explaining more). Butoxyethanol is the chemical that they used in my house. *** The chemical that KIWI used is called UPT. It's made up of butoxyethanol. I called over 10 carpet cleaning companies as I needed someone to come that very day. Every one of them made comments about this chemical. Several stated this chemical hasn't been used for over 10 years, one said that chemical isn't supposed to be used in occupied houses, another carpet cleaner asked if my family was breathing alright as that was a chemical (when he used it 10+ years ago) that causes respiratory issues. Not one person, in the industry, had anything good to say about that chemical. The MSDS states "Inhalation may cause irritation of the respiratory tract. Vapors may irritate eyes. Direct or prolonged contact with eyes will be painful and irritating. Can cause GI irritation. Has a health hazard risk. Irritating to the respiratory and digestive tract, acute nervous system, eyes and skin, harmful if swallowed." This MSDS sheet information is probably why I'm having asthma issues (I haven't had problems with my asthma in over 10 years). I leave the house and 10 minutes after being gone start breathing better. It's been an awful experience!!! read more

RUN AWAY....Thieves, Liars and Unreliable MAY 2021: We hired KIWI services to come to our house in North Fort Worth and clean around 400sf of tile, as well as seal the tile grout. These are two distinct services charged separately. Our technician's name was Shafi. (SHAFI tattoo on his arm is only way i can spell this name correctly). As Shafi showed up to my house, my wife handled the greeting and showed him the tile. I was working from home in my office. Shafi was not aware a husband was home, cleaned the tile, and then told my wife he sealed the floors with the cleaning itself and a separate process is not required. Shafi was surprised when i came out of my office. (noticing now that the husband is home and he just lied to my wife) At this point, i asked Shafi why he is about to leave our home when the floor grout has not been sealed. He then doubles down on the lie, and tells me the same lie. This is theft, as services we paid for were not rendered. We then called Kiwi Services and Shirley advised us that we are correct about the grout sealing, and that the technician lied to us. They promised to send out another tech to finish the job we paid for. The first appointment a week later, they called us and cancelled because they had no available technicians. So a 2nd reschedule occurs, and surprise surprise....another cancellation call from Kiwi. We have now moved all of our furniture and other items 3 times now for nothing. This is a lot of wasted time and effort. Additionally, 3 weeks have gone by with KIWI stealing our money and our grout is already filthy from not being sealed. We have since called back to complain about this rediculous service and deceptive practices. Shirley speaks to her boss Elizabeth, and they decide to come back tomorrow to clean and seal the grout, as well as refund us our money (which i demanded). Incredibly enough, a person named Rebecca Kierstead calls us back an hour later to cancel what they promised. We are advised that we will only be receiving the refund now. This is the most dishonest service industry company i've ever dealt with before. The sexism was on full display as they attempted to take advantage of my wife, and then refused to make it right. Getting our money back has required extensive time and energy. Do yourself a favor. Use ANYONE but Kiwi Services unless you want to experience the nightmare we just went through. read more

PLEASE! Don't be fooled by their clever marketing of a joyful website with fairytales of being fully insured, of having certified professional technicians, of EVEN BEING water restoration specialists, all with a YES, SIR attitude! Once the super helpful and happy phone rep takes your money.....You will get a sub contractor in a beat up personal vehicle and all bets are off as to what will happen next! The Company failed us in every way! We fell for their marketing. They took our money. They cleaned our floors using buckets of water thrown around on our tiles floors then suctioned up. (This was their tile clean and grout restoration) They caused MAJOR water damage in our home. They did not send any water restoration experts. They lied. They refused responsibility. They refused to provide us with insurance information. They did not file a insurance claim. No refunds whatsoever. They stopped responding. Where is the super chipper customer service now? We paid over a thousand to Kiwi to clean our entire home flooring and it has cost us THOUSANDS more in restoration and repairs! We have proof, pictures, videos, voicemails, AND emails. Take your business elsewhere unless you want a legal battle! Please read all reviews on yelp, google, and BBB which makes any positive reviews look very suspicious. 08/19/20: Kiwi, still waiting for your response, our cc refund, AND the thousands of $$ it took to restore the damage your Company caused! read more

Not worth the money. At no point to they do any kind of suction/vacuum on your carpets to get any dirt up/out of it whatsoever. The tech even goes as far to tell you that you must wait until carpet dries and vacuum yourself to get any of the dirt out of the carpet. What did I pay for? I thought I was hiring someone to clean my carpets. Tech was transparent and explained it all to me. Basically they spray simple green on your carpet and then use a small floor waxer with a brush pad on it to rub and grind that into your carpet. Thats it. You want the dirt out?? Better wait 2 hours for the carpet to dry and vacuum yourself because none of the dirt comes out until you do. Tech was in and out of my 2500 sq ft hosue in about 45 mintues. Was wearing some super dirty work shoes with no protectors. But they dont need to since they are doing nothing but spraying your carpet with simple green and then rubbing it and whatever dirt is already in your carpet even further into it. I did as instructed and vacuumed my carpets when they dried. They do look better so the spray did something. They do not look nearly as good as other services who actually shampoo/steam/etc your carpets. So Kiwi gets 2 stars and will never get my business again for any of their services. I feel like based off the work that was done I should have paid about $75 which was ~1/3 of what I actually paid. read more

‼SAFTEY ALERT: KIWI STAFF ACTIVE FELONY CHARGES & PROTECTIVE ORDERS‼ As a company that sends representatives into private homes, families should be aware that a long-standing sales associate here is currently in Dallas County Jail for Third-Degree Felony Injury to a Child (Warrant #F2612137) and multiple charges of assault (Warrant #M2612253). A judge has issued a 60-day Protective Order due to the violent nature of the offenses. A second long-standing sales associate is also under investigation by the Dallas County District Attorney's Office as an accomplice regarding documented tampering with home security and forgery. The owners, Angela and Hassan Eideh, have been notified of all official charges, warrants, and incident numbers (#2026038765 and #2026045089) stemming from the May 10, 2026, arrest in Dallas County. Allowing staff with these active felony criminal records to have access to client personal identity and financial information--as well as sending them into private family homes--is an extreme liability and safety concern. The public deserves to know who they are letting into their houses. Continuing to allow these individuals to represent a 'family-friendly' brand is a massive liability and a direct risk to any household using this service. read more

I used Kiwi's air duct cleaning services for the first time. From the first time I spoke with the representative to the technician being at my door they have been great. Their customer service is outstanding and you can tell that they actually care. When I made the appointment with the technician he said that the technician would be there from 8-12. I wasn't expecting anyone until 10 or 11. I heard a knock at my door at 8:10 it was my technician. I opened the door he walked through the house and looked at the vents and quoted me. The number that I told them over the phone wasn't correct. The technician cleaned all f our vents and even replaced some of the vents that were too old and dirty. Our technician's name was Binara he cleaned all of our vents and put the covers back on for us. The job took him about 4 hours to complete & I can honestly say that we can feel a difference in the air. My family & I definitely appreciate the job that Kiwi did & we will definitely be using Kiwi for our future air dcut cleanings. read more

I have been using Kiwi for three years and could not be happier with the outstanding service I have received. When we moved, our house came with new, very light carpet and it shows every mark. Knowing that we would be cleaning our carpets often, I was interested in Kiwi's warranty program where they come back to clean your carpets for only $28 per trip and $4 per room for an entire year after your initial cleaning. This has proven to be a great deal and kept our carpet looking great. In addition to excellent cleaning that dries very quickly, I have received terrific service from all of their technicians, especially Israel. They have all worked tremendously hard to get out even the most damaging stains, even the ones that I thought we would live with forever. They take great care of their customers and treat your home like it was their own. Kiwi is one of the few service providers that I look forward to calling - I know that I will get great service and a great price every time. read more

We have been using Kiwi Carpet Services for several years and have never been disappointed. The reservation folks whom I call to set up my appointments are by far the most friendliest and helpful. The technicians are always on time, very professional and are very personable. I like the fact that I can call one day and have them out here the very next day. I have referred many of my friends and family to kiwi and they have not ever been disappointed. As a matter of fact they have referred Kiwi to many of their friends as well. We have also had our furniture and flooring cleaned by Kiwi and again very pleased. All in all Kiwi Carpet Service is by far the best starting with my phone call to set up my appointment to the carpet cleaning crews. If your in need of cleaning services, I highly recommend you give Kiwi a try. I guarantee you will not be disappointed. Teresa Patterson October 21, 2014 read more

I have been a Kiwi customer since about 1996. We used to host a bible study small group in our home from 2 to 4 nights per month. No matter what type of mess we made having food and drink over the carpet, Kiwi was able to clean it up no problem - and it was great having the convenience of getting them out multiple times per year without the expense of a separate carpet cleaner. I had tried various other forms of steam cleaning and do it yourself, but nothing compares to Kiwi. Now, I have kids and we are still under contract with them 14 years and 3 houses later. We love their service. Today they were out getting red candle residue out of the carpet - excellent job! read more

I have always used Kiwi Services with no problems. Each time, they would perform an amazing job. I have recommended friends and family to use them as well. They are quick to respond, timely and they do a great job cleaning carpet. If you are looking for a great team that will perform well, call them for your next carpet cleaning. The last time I used Kiwi Services was to clean my entire house, hallway and stairs. The pricing was a little more than what I wanted to pay, but the reason I hired them for the job is because I was confident in the type of work that would be performed. They delivered as expected. read more

My name is Liane and I have been using Kiwi Carpet Cleaners since we built and owned out home in 2009. I am 100% super satisfied with not only the products that they use(they smell fantastic) but also the refillable spot cleaner, the yearly contract / call back services they offer, their customer service and most importantly, Marco, the technician that I prefer to use for all my services. They might not be the cheapest service out there but in this case - they are the BEST!!!! and you definitely get what you pay for. I wouldn't use anyone besides them. They are prompt, efficient and totally reliable! read more

STAY FAR AWAY~~~~~ -Wrong information, wrong name, wrong address, huge blunder, they had to go back - no work done day 1 -Come to clean sofa chair, and leave it even dirtier! -Come back to clean it AGAIN, and have the decency to charge $50 delivery when it was THEIR mistake -Bunch of diff. reps picking up phone so have to repeat the same story 100x and they kept having my account info wrong -Bunch of liars. Several reps claimed they saw my sofa chair in front of their desk to come and find out it was already inside my APT. -EXTREMELY UNPROFESSIONAL and it was the biggest headache! read more

I absolutely love this company!!!! I will never use another carpet cleaning service again they are phenomenal hands-down the best do not waste your time calling anybody else Kiwi services Gives me the amazing unbeatable one year warranty and my carpets are clean and ready to walk on within a matter of minutes!!!! My favorite thing about you services is how beautiful and fresh my carpets look and smell! Thank you Kiwi services I trust you with our home I've been using your Services since 2003! Five stars read more

I do not recommend. I scheduled them to come out to clean upholstery, and all of the pieces cleaned are now slightly faded. In addition, the tech (although very nice) kept trying to upsell me to other services, not to mention, despite several reminders about keeping water off of my hardwood floors, he drenched them. I had to come out with a towel while he was there to soak up the water. I had high hopes for Kiwi based on other reviews, but will not use them again. read more

Abe was EXCELLENT!!! He did an amazing job. I couldnt believe how many stains he got out and paid attention to detail on my carpet. He did not stop until it was ALL out. I could NOT ask for ANYTHING BETTER. He even moved my furniture around and did it without complaining. He did my entire house which was about 3400 square feet. My neighbors are all shocked about what he did to my house because it looks better now then it did before I moved in. read more

Love Kiwi. Their techs are prompt, curtious and do a GREAT job. It's always so easy to get a service call scheduled. They'll come out immediately if needed. They get even the dirtiest carpets clean with a great scent that lasts and the 1yr warranty can't be beat. I have and will continue to recommend Kiwi to friends and family. Thanks guys & gals for the awsome experience of having grimy carpets to start and a fresh clean home after.-Kristi read more

We've used Kiwi over the past 7 years and have always been pleased. Friends that come over have asked if we installed new carpet because they look so fresh and clean. With a dog and two young kids, Kiwi helps us keep the carpets looking great! Their customer service team is fabulous! Our dog got sick and of course we needed the carpets cleaned asap. Kiwi was great to change our appt to an earlier time that was convenient for us. read more

We have used Kiwi for 5+ years, after trying a few others that just didn't measure up to their promises. We have a couple of rooms that repeatedly get dirty and need cleaning, so the follow up cost under warranty program has saved us a lot. We like the fact that the same person is assigned to come, and trust is no issue whatsoever. I like that I can make calls after hours and set up an appointment as soon as early the next morning. read more

Love love love Kiwi!! I have 3 dogs in my home so I am constantly needing my carpets cleaned. The warranty cleanings are so inexpensive and they get the job done. All of the employees are great, anyone that has ever come out has always been very friendly and professional. Anytime I call into the customer service customer service representatives are friendly to work with and always ready to help. Kiwi, you have a customer for life. read more