I had a bracelet repaired here, but shortly after getting it back, it broke again in the exact same spot. Instead of fixing it under warranty, they charged me again and said it would take a week. After waiting eight days and driving an hour through traffic, I arrived only to find out it still wasn't ready. I finally picked it up yesterday--and today it broke again in the same place. This time I will go to someone else to get it fixed. Over $100 down the drain. Very disappointed with both the service and quality. read more

Hilda and Marina are friendly and professional. I have used them for primarily watch batteries but they also do jewelry repair as well. Prices are reasonable and the location in the mall is convenient. read more

Hartmann designed and made a necklace for me, and repaired 3 antique rings and a pair of earrings. They did a beautiful job on each. I can't say enough about this company. They do outstanding work and I trust them completely. read more

When I noticed my wedding had a loose diamond, I took it in to get repaired. After inspection they could not simply tighten the diamond because the gold was so worn down (after almost 28 years of wear and tear). I took it back to have the channels built up so the diamonds wouldn't fall out or get damaged. I picked it up today and it looks fabulous. Like a brand-new ring. I am so happy my friend referred me to Hartmann. I will definitely be back for any future needs. read more

Without reservation, I highly recommend Hartmann Jewelry Repair! This is a family-owned business that takes pride in their work and the reputation developed over decades with their customers. They communicate progress on repairs and work completion making it even more convenient for the customer. Recently, they repaired two 14kt gold pieces of jewelry for me. The owners have tremendous skill and integrity making them by far the first choice to trust with your fine jewelry! read more

I've been taking my watch and rings here, once a year, for years (5+). Every time, I have the rings rhodium dipped and cleaned and the watch polished. This year was no different but I added in two bracelets and needed my watch battery replaced. After waiting the requisite 3 days, I drove across town (I'm in Midtown) to pickup only to find the watch not polished, just cleaned. I'd be irritated, no matter what bc it's more than 30 miles round trip but the woman was rather unapologetic and acted like it was my fault. I was willing to make the trip before but never again. ISO: jeweler w/ GOOD customer service. read more

I have nothing bad to say here. My experience was limited - but went great. I had two watches resized - one had links removed; the other had links added. Great pricing and took about 20 minutes (enough time to walk to Macy's and back) I'll go back for repair work in the future. I have a number of weird vintage watches, and she indicated they could work on those, which is super rare read more

We moved out of Houston at the beginning of the year. I knew that I appreciated this store while we lived there but I really miss it a whole lot since we left. My first experience with Hartmann jewelers was when I ordered matching necklaces online for my fiancé and my mother as a gift. The stone was nice but the online retailer really shortchanged us on the chain. When my future wife wore it the first time the clasp broke. So I wanted to fix both before my parents came to town. I looked around and tried here because of the positive reviews online on Yelp. They showed my fiancé and I a variety of chains and clasps. We settled on one and had to leave the necklaces because they had to solder the new chain on to the stone. They had them ready earlier than promised and my fiancé was very satisfied with the look and repairs. My mother didn't even know they were repaired and we didn't tell her. They also let me know that those stones were real topaz but significantly lighter than the ones we knew about. We also had a wonderful experience with them removing links to some inexpensive watches bought online. I love the employees and service. You know I felt very comfortable bringing fairly inexpensive pieces there because they really specialize in jewelry repairs. Where I would feel nervous or self conscious bringing those pieces to a major store I felt very comfortable. These people are very knowledgeable and helpful to us and I would hope to find a store similar to them up here. Feel like that might be almost too much to hope for. We miss you Hartmann. read more

Typically a "mall " jewelry store is not known for outstanding service but I was pleasantly surprised by the service, attention to detail and integrity of this store! I took a Breitling watch in to are if they could repair the band. Not only do they have a certified watch smith on site, he and the entire staff treated me as if I were spending a bunch of money... when it was said and done, I only paid for the $25 service fee and he told me, "the repair was minor.... no worries!" They could have charged me more but we're honest and did not- AND. Leaned it for me as well! Definitely a place I will return to and spend on something more substantial when I have the need! read more

I took two watches in because they both needed batteries. This family owned jewelry repair shop is simply top notch. Service is always efficient - you can opt to wait (which I did) about 20 minutes or return the next day or whenever your item is ready. They are also honest if something cannot be repaired or is not worth repairing because of the cost. They also sell watch bands, clean your jewelry, sell custom earrings, necklaces and watches. It is such a pleasure doing business with the wonderful owners and their employees. I highly recommend them again and again. read more

Fast, courteous, and reasonably priced. I will definitely go back!

Awesome place. After becoming engaged and discovering the ring too big, I definitely didn't want to lose it... but was chagrined to see reports of resizing being an activity that required I turn my ring over for a week or more. I searched for places that did it while you waited and found Hartmann. I called on a Friday afternoon and the woman told me I could come in that day and it would probably take about two hours. I dropped my ring off at 4:15 and was told it would be ready by 5. When I picked it up (for 75 dollars) the fix was undetectable and fit perfectly. So happy to find this place and give them a good review - save yourself trouble of sending your ring off and just bring it here! read more

Very happy with my service! I had 2 necklaces repaired and the battery in my cartier watch replaced and I was very happy with the employees and the quality of the repairs. As far as price, it was $15 to repair the necklace and $45 for the battery replacement. Not sure if any of that was a good price or not since this is the first time I've had to do any of this, but seemed reasonable enough to me and it was all very quick and convenient. Little tip: the store is located by visible changes on the south side of the mall so park in the area between JC Penny and Dillards - there's usually a lot less people trying to park in that area. read more

I bought a necklace for my girlfriend a few years ago (man time flies) and over the weekend the chain broke. I found Hartmann on Yelp with good reviews, and decided to hop over to Memorial City Mall to check them out. 2 employees were on at the time, diligently working on repairs. When I handed the necklace over to the employee (female, didn't catch name) she linked the chain back together and took the time to explain what happened (and how I could fix it moving forward). Since it was so simple, she didn't charge me anything - but she absolutely earned my business moving forward. Lord knows I've got a few watches that need some maintenance... If you can stand a trip to the mall, I'd absolutely recommend them for your jewelry repair needs. read more

Awesome Service! Very polite and knowledgeable! Originally I chose Hartmann because I saw all the positive posts on Yelp. Normally I dislike Yelp but in this case I decided to give them a shot. I originally went in to get my wedding band (Men's) resized down to a 10.25 from a 10.50. Come to find out I really needed a 10. So I will go back to the original store and get a 10. Thanks so much Hartmann for your kindness, politeness and knowledge! I am very happy! read more

I am so impressed with Hartmann!! I recently got engaged and needed my ring resized smaller (from a 7 to a 6). I took it in at 11AM today and they had it ready for me by 2PM, along with a watch that needed a new battery & added links. I had to pay $15 for express/same-day service (for the ring resize), but it was totally worth it not having to give my ring up for more than just a couple of hours! Not only did they work quickly, the ring looks seamless and you can't tell anything has been done to it (which is obviously what you want)! For the service they provide, the pricing is reasonable. I will definitely come back to Hartmann Jewelry for any future needs, and highly recommend them to anyone. read more

Had a great first experience here! Needed a ring resized and they had it done by the next day for a very reasonable price. If I have jeweler needs in the future I will definitely be coming back! read more

Brought my Jaegar Lecoultre watch to replace the band. They ended up scratching the area around the four corners of the watch where the band pins goes in. These scratches were never there before and this is my first time changing the band. Very disappointed because this is an expensive watch. Will not return. read more

Possibly one of the rudest owners I have ever met. I will never use this place again. No professionality here. They made a mistake with my ring and when asking about it the owner dismissed all blame. No thanks read more

Had a very negative experience with this business. Originally came in and got quoted $80 plus $15 express fee to resize a white gold wedding band with diamonds. Came back to drop of the ring week and a half later and was then told it would be $95 plus the $15 express fee. I was not upset with the price change more so the dishonesty when I spoke to the same exact people. Took my ring today to another jeweler near my home in the heights area and was only charged $50 which proved to me that I made the right decision by taking my ring else where. Very disappointed especially with all the positive reviews on yelp!! read more

Top quality service. Very helpful. Never felt I was being ripped off. I would recommend these people to anyone. We have had repairs done here and watch battery replacements as well. read more

Excellent job cleaning and repairing my antique watch. They are the only ones I have replace the batteries on my nice watches. Highly recommended. read more

Recently a strand of my multi-strand pearl necklace broke and I brought to Hartmann to re-string. I asked to re-string 2 strands (including the broken one, both are the original strands and more than 6 years old). Hilda did the work beautifully. She re-strung all three strands to make them align well, and only charged me the price for 2 strands. I am glad my necklace is brought back to life, and appreciate the extra work Hilda did. It is the second time I came to her for repairing this pearl necklace (the first time was 3 years ago), and she has done a good job consistently. - From a happy repeat customer. read more

The lady at James Avery in Memorial City Mall suggested this place to me when my JA ring cracked a while ago and I finally decided to get it fixed before it got any worse. This ring has sentimental value and the style was discontinued anyways, but they wanted to charge $35 to send it somewhere and fix it. Ummm, no. Then she told me I should try Hartmann, a tiny little place near Dillards in one of the sad side branches next to a cookie / pretzel place in said mall. I waited in line for about 10 minutes, even though the line was 2 people deep, but it was just one guy behind the counter working on repairs & a girl that cashiered & consulted. I showed her my ring, she said all they had to do was solder it, gave me an estimate of $15, & told me it would take 3-5 days. Called me 3-5 days later, I picked it up and I must say they did a beautiful job. I highly recommend this place. read more

This was the only jewelry repair shop I found in the mall. Glad I did. I was hesitant at first because they really didn't advertise brands or types of jewelry they worked with but showed the guy my watch and he said he was familiar with the style and would be able to replace my strap. 5 minutes and dollars later I was on my way home. read more

I agree wholeheartedly with the other two reviewers: this is a great repair shop. I have a sentimental gold ring that cracked due to age and wear. It took Hartmann just a few days to make the repair and I cannot even tell the ring has had work! Price was less than $100. read more

I saw this jewelry and design place in Memorial Mall and simply inquired about creating a new engagement ring with some of my mom's old diamonds. I told my boyfriend (at the time) about the place. He met with the lead designer to create my ring. I am so happy with the results! He created a ring that is more than I could have asked for. To my knowledge it was reasonably priced and the turn over time was fairly fast. My fiance and I are extremely satisfied! read more

One of the few places that I was able to go that services high-quality items (i.e husband's burberry watch). Went in, was told 20-30 minutes, dropped off the watch, and came back. Easy peasy, no muss no fuss. Price seemed pretty normal too. Would go again! read more

I took my wedding ring in to be resized larger and Hartmann did a fabulous job at a reasonable cost. They even made the extra piece blend in with the pattern! I had another jeweler say that they couldn't match the pattern so it wouldn't be complete all the way around , so I took it elsewhere. I'm glad that I took it to Hartmann. They are located in the mall, near Dillard's. They let me know it took several days to fix my ring, but they did and great job and called me when it was ready. read more

Mr. Hartmann and his team made a custom engagement ring for me. They were an absolute pleasure to work with from the first time I inquired about their services to handing over a truly unique ring that my fiancee was thrilled to receive. I brought in some photos that represented the type of setting I was looking for and they were quick to understand my needs and made me feel at ease. One of their master jewelers, Hector, sketched out a design that was exactly what I was looking for. From there they kept me very informed throughout the entire process and even gave me the opportunity to come into the store to review the progress of the ring as it matured into a final product. They exceeded my expectations in every way possible. I cannot recommend this business enough, A+! read more

I came here for a second time. Reasonably priced and fast service. 48 bucks for 2 installed watch batteries and a link removed from a third watch. Open til 9pm instead of 5 or 6 like most jewellers. read more

Adding links to a watch with courtesy, efficiency and skill. The price was reasonable too. The entire experience was pleasant. I recommend Hartman Jewelry. read more

Amazing customer service with same day repair as advertised! This will be my "go to" for all future jewelry needs!

No customer service. All I needed was the back of a watch popped back on. Three people working, no one in the store and I was told 30-45 mom because he had other things to do first. I will not return to this business. Little things gentlemen, make the difference. read more

I brought my new watch here to modify today, it ended up a nightmare. The reason why l chose this place was because of all those good comments. l had ask the lady to make a hole in the leather band of my watch because it was too large for me. Unfortunately, she didn't even measure my wrist. As a result, she made it too tight. l can't even wear it without it straining my wrist... I asked her "why didn't you measure my wrist before you made a hole in the strap?" Her respone was not so nice. She said "l dont need to measure your wrist, l'll just make another hole next to the other one." Then l asked her if she can fix it. unfortunately, she made another hole between the original hole and the first hole that she made(there is not enough space anymore ). Plus the second hole that she made is crooked!!!! I know my watch is not the super an expensive luxury watch(it was a Raymond Weil), but it shouldn't treat it like this! Also, l didn't like her attitude. she knew she did something wrong to my watch, but she didn't feel sorry about it... read more

Hartmann Jewelry - look at the horrible job！ - Jewelry Near Me - Houston, Texas

This place is a rip off. Went there today to try to have my rings cut off. The older guy that works there first quoted $35 for the 2 rings then changed it to $70 for the pair. I decided not to get my rings cut there. Went to Ben Bridge and asked how much they charge to cut the rings that were stuck and guess what?! It was free! Ha ! So glad I didn't fall for this scammer. read more

I had recently broken a link in the chain of a unique, ornate necklace. I took the necklace to several jewelers in Houston who said they'd be unable to help me. I stumbled upon Hartmann and gave it a try. They fixed the necklace in a few short days and it looked great! Great customer service and pricing. Definitely recommend. read more

This place is great. Back in December 2013, a lady who worked at Ben Bridge in Memorial City Mall told me about Hartmann after the jeweler there was unavailable to resize my ring. I am so glad I went there! They were able to resize it and had it ready in an hour since I was going to be shopping anyway. I went again to repair the same ring because the shank was bent recently. They told me it would be ready within 5-7 days, however I got it back in 3 days. They're pricing is inexpensive and they take the time to make sure your jewelry repair is done right. Great customer service. Thank you! read more

Reasonable prices, I went to fix my sons necklace the service was fast the guy is super nice .

If you want something done by the promised date, don't take your item here. All I wanted was to get 2 charms put on my wife's charm braclet.Took it in on Thursday, it will be ready on Monday Dec. 31st. Guess what, NOT DONE! I give folks only one chance to get things done right and Hartmann blew it. I will never use them again.Many thanks, NOT, for disappointing my wife and me read more