Hilda and Marina are friendly and professional. I have used them for primarily watch batteries but…read morethey also do jewelry repair as well. Prices are reasonable and the location in the mall is convenient.

I had a bracelet repaired here, but shortly after getting it back, it broke again in the exact same…read morespot. Instead of fixing it under warranty, they charged me again and said it would take a week. After waiting eight days and driving an hour through traffic, I arrived only to find out it still wasn't ready. I finally picked it up yesterday--and today it broke again in the same place. This time I will go to someone else to get it fixed. Over $100 down the drain. Very disappointed with both the service and quality.

I have gone to the same Jewelry store for the past 13 years. But, I moved and found Ken's. A little…read moreapprehensive as I am loyal. But the old jewelry store was just too far away. I gave it a chance and with the service I received and the fast turn around time. I have a new watch repair etc guy. I have some very low and high end watches and Ken has done a great job with all of them. I recommend to you anyone looking for a knowledgeable and more then capable jewelers going to Ken's. Great service!

He resized a ring for me and everything went well in the couple hours he completed the job.read more

Plenty to choose from while offering a quick and easy straight forward service. Direct and to the…read morepoint.

They have the best prices on watch batteries! And the battery will work after a year, unlike other…read morebait and switch jewelers. Friendly service and beautiful selection of diamonds!!!

Beware. I got my new watch sized here & he kept two of my pins from links that got tooken off &…read morechanged two of my gold pins to silver. Said that's how my watch came & said I didn't have any more pins when I asked for them & that's a lie because how would I be able to put the other links back on? Should have read the reviews. I would not go here. Go somewhere that's not a mom & pop when you have expensive things. Not trusted.

I wanted to go here but they wouldn't let me watch them clean my wife's wedding ring the entire…read moretime so I left. They seemed nice but if you have an expensive ring etc and want to watch while it's inspected/cleaned etc this place can't help you.

Great care for the customer. Listens well and provides what you need whiteout trying to up sale you…read moreon what you don't want.

Great family own jewelry store. The moment I walked in I was greeted and immediately attended to…read more Jason provided several options ranging from low to high in price to resolve an earring I kept losing due to an unstable screw back. I was happy with the solution and will definitely make this my new preferred jeweler.

I am so grateful to had found this jeweler. It is our 13th anniversary and I wanted to up grade my…read morehusband's wedding band with a diamond band. I wanted something special that would express how special and not look like I just shopped online. When I went in I was hopeful to find what I needed in my budget but just uncertain. WELL...Kathy was phenomenal. Showed me a great selection and even found a perfect match to my budget and the style I wanted. All of the pieces were beautiful but I saw one that expressed all I wanted to say without speaking. It was out of my budget but it was the one. Kathy gave me time to think, she offered a financing option that may help, and she was very patient with me. I chose the ring out of my budget because it was THE ring. When making such an important purchase I always want to take my time and make the best decision. And this jeweler was absolutely right and amazing. Kathy and her husband will definitely see us again and I will send every one I know looking for the perfect piece of jewelry their way. Thank you both sooooo much! He loved it.

Great family business! I bought my wife's wedding ring there several years ago and went back…read morerecently to get my watch fixed! Great service good people!

I cannot say enough wonderful things about my experience with Molina. Fifteen years after my…read morewedding, I was ready to upgrade my wedding set for our anniversary, and Molina made the entire process so special. She was incredibly kind, patient, and knowledgeable, taking the time to listen to exactly what I wanted and helping me find the perfect updated set. Her attention to detail and genuine care made what could have been an overwhelming decision feel exciting and enjoyable. A year later, I returned to see Molina because I wanted to give new life to my original wedding set. Once again, she exceeded every expectation. She worked with me to transform my old wedding rings into a custom necklace and matching earrings. The finished pieces are absolutely stunning and more meaningful than I could have imagined. She expertly guided me through the design process, and the final result was perfect. As an added bonus, Molina gave me an excellent recommendation for where to sell some old gold that was not being used in the custom pieces. Her suggestion turned out to be incredibly valuable and made the entire experience even better. Molina's talent, professionalism, patience, and genuine kindness are unmatched. She has helped me preserve cherished memories while creating beautiful new pieces that I will treasure for years to come. I highly recommend her to anyone looking for exceptional service and expertise in fine jewelry. Thank you, Molina, for making both of these experiences so memorable!

Victoria was very courteous and knowledgeable as what needed to be done to have my dad's rolex…read morewatch repaired.

I've been here several times to get my jewelry cleaned and have always been very happy with how new…read moreand shiny everything looks afterwards. Mason was very helpful and was able to get my jewelry cleaned and polished while I was in the store! Will definitely be coming back!

I would never buy anything else here ever again and I would never recommend this place to anyone…read more Not even my worst enemy. My husband designed and bought our engagement ring here in 2017. The attitudes we get everytime we're here is astonishing. Especially from Gigi - who was the original sales person. It's ridiculous. Everytime we've come in since original purchase is we're told there was no original purchase even though the original sales person remembers. Their system can't find the order. Then can magically find some details under my name which makes no sense because it was a surprise engagement. My ring got resized recently (my husband was told at sales time lifetime resizing - but they declined this and advised it was full price. They eventually wavered and gave it to us at no cost which I did appreciate) and I realized after a few days I picked it up that there was a massive gap on one side that I hand noticed before. So I brought it back in. Of course I get an attitude about it. The First lady told me that it was my fault there was a chip on it. Then she took it to the jeweler who stated he's NEVER touched my ring ever in his life. Again, we bought it here, have had it resized once before this resuzing and then it had been resized a week prior to this interaction. Long story short - Mary (who is the most helpful person in this store) said she would take care of it. Would be completely redone. They called us and let us know it was completed. All better. I go in and it's almost exactly the same. Barely any different at all. They take us back to the jeweler who tells us that it's the head is crooked and the only way to resolve would be to get a whole new head. At their expense. Great, let's get this taken care of. I even at this point offered another solution where we would take on some of the cost and maybe upgrade the ring. We were told we would get a quote by the end of the day. We left again and less than 2-3 hours later we get a text with a video sayings it's completely fixed and resolved and we can come pick up the ring. No quote. Here we are again, at the store right now and it's still imperfect which I'm just at this point going to settle for because I'm so massively over this place and the customer service we've received. Never ever again.