The short answer: I highly recommend KLM Heating & Cooling for their honesty, integrity and customer service. Detailed Review First point of contact: My KML story started with an after hours call for a gas valve leak. They offered to come out that night but I opted to wait until morning since I had an old heater that needed parts to be ordered and nothing could be done that night anyway. Service call: The following morning Tony came out, found the leak and went over the cost of fixing it with me. As a person who knows nothing about HVAC systems and does not have a husband to help walk me through these decisions, I especially appreciated the extra time and effort he spent going over the pros and cons of fixing vs. replacing the unit. He then offered to call someone for a general price range to see if that was even an option I should explore. I decided it was worth exploring and asked for someone to come talk to me about my options. I was thrilled someone could come immediately. While waiting for the comfort specialist to arrive, Tony went above and beyond again by staying while I called my parents and helped me explain what was going on. At this point I felt safe with Tony. He remained objective throughout the entire process therefore proving he was trustworthy. He agreed to stay once more after Neil (the comfort specialist) arrived in case I decided to go the repair route. I really appreciate Tony's time and patience. Comfort specialist: Neil was equally amazing. I think he sensed the rapport Tony and I had developed because he didn't rush Tony back to KLM upon arrival. He included Tony in the conversation and then my parents on the phone again. It truly felt like a team decision, which I love. Neil took his time going over the one stage and two stage units, followed by the air purification systems, thermostat, and financing. Like Tony, Neil too was objective and patient as we weighed out the pros and cons of each option until a plan was in place for installation the very next day. For context, when I say "patient" Neil's job usually takes 30 minutes, he stayed with me for probably 2 hours. (In case you're wondering... No, I'm not THAT difficult customer. I am however a single mom of a child with multiple disabilities and health care needs, so I do have to exercise due diligence. Okay fine, honesty demands I acknowledge the fact I may also be a bit long winded at times. It's just that everyone was so nice and easy to talk to, I couldn't help it. Ugh, let's move on now shall we.) Now this is where I could go into the details of KLM's generosity, disability awareness, integrity, and any other adjective defining all that is right and compassionate in this world. I wish I had the brevity and eloquence to put into words how supported and appreciated these strangers made me feel. Sadly, I don't have the writing skills to do this story justice. If I tried, it would either sound like I was bragging, looking for pity or preaching about disability. Since I don't want to distract from their good deeds, I'll need you guys to just trust me on this one. These are honest, fair, good folks who care about more than making a buck. It's truly a faith in humanity story and a beautiful lesson on empathy that is theirs to share if they so choose. Install: Considering my experience with Tony and Neil the bar was set pretty high at this point. Realistically, I knew this high level of professionalism and customer service could only go so far. No company is perfect, they have to have a weak link somewhere, right? Wrong. Jermane, Dan and Justin came first thing in the morning. They were just as lovely as Tony and Neil. They put drop cloths down to protect my floors, and shoe coverings so they didn't track in mud. The conversations were meaningful and I learned alot about my HVAC system. Neil came by mid way through to check on things, make sure I didn't have any questions about the financing and pick up the down payment. They were almost finished by the time my son came home from school. All the guys were so nice to him. Jermane talked to him just like he was any other teenage kid. You would be surprised at how rare that is. Then they made his day as they honked their horns when they left. It sounded like a Covid birthday parade driving by and my kiddo (who also happens to be totally blind) was in heaven! Following up: Neil called to see if I liked my new 2 stage system. I did have some questions about the thermostat so the next morning Dan came back to make sure everything was online and the temperature was calibrated correctly. Everything is perfect and I am thrilled with the system so far. Summary: I would call them again. I would recommend them to all my friends. I look forward to seeing them next year for maintenance. I'm a KLM customer for life! read more

Great experience all around. Neil was great listening to what we wanted done and answering all of our questions. He even brought out the install manager to look at things to make sure they lined up with what we wanted. Crew was great as well. They kept us in the loop every step of the way. What they did, what they were going to do next, and asked us our preference on a few things as well before making their own judgement calls. They also cleaned up their mess daily. Top notch experience from start to finish. read more

It's a Friday, my furnace is making noises and blowing cold air. I didn't know what to do. In a panic, I called KLM and was greeted with a sweet, kind young lady. She could get someone there in 2 hours, a competitor couldn't diagnosis it until next week. It's going to be in single digits next week, I couldn't wait without heat that long. KLM's rep (Michael) called me within minutes, he was on his way! Michael explained the problem in detail and a way I understood. I ask many questions. He was patient, knowledgeable, understanding and went out of his way to do everything possible to have my unit working, even checked the humidifier, vent noises and made sure my house was heating properly along with the thermostat. As a Senior Citizen on Social Security Michael explained the bill and worked it out so it was affordable on my budget. I can't thank KLM enough for Michael and all the staff. You have made a difference. Thank you all for your hard work and dedication. You are greatly appreciated. It's nice to know there are still businesses and a staff who care about doing things right. From the first phone call I felt as if I was important and you cared about my situation. Now I can sleep with a toasty home and a comfort knowing it will still be working in the morning. BLESSINGS TO YOU ALL AT KLM. read more

KLM installed an HVAC system in our last home and did excellent work. It was an older home with an odd system that required all new ductwork and outlets to be installed and they made it all look like it was original to the home. read more

We went with KLM because they advertised on Christian radio. We got a new heating and cooling unit that we were happy with. We then signed up for the bi-annually maintenance plan. When they were here six months ago, they left the trash in my house (on the floor and on the washing machine). When he cleaned the outside unit he left the hose on and didn't roll it up. He also took down a decorative fence I put up to keep the dogs away from it, he just tossed it in the yard and left it there. We order our own filters because they have a ridiculous mark up on them. I checked and thought I had one filter left. When the guy got here today, the last guy left the old, nasty duty filter in the box downstairs so I didn't have a filter for them. This time there was no trash left but they didn't even clean the outside unit so at least I don't have to go out and roll up the hose and straighten up the mess they left. I think the biggest reason to NEVER go with them is when I called and said I don't ever want them to come back, they just said OK. Didn't even ask why. THAT tells me they are very used to everyone going with someone else after trying them out. P.S. and now it's the night after they cleaned my unit and it is totally out! No AC at all. The thermostat doesn't even light up. I guess now I need to call someone that know something about HVAC. These guys DO NOT! read more

My furnace wouldn't come on. I called KLM around 8pm. George was here within an hour. Very professional and got me up and running in 45 minutes. He also gave me pointers about my unit. I can not thank him enough. read more

Hope nobody else uses this company. Preston and helpers really know how to pad a bill. Almost $1600 later and furnace is louder than before they showed up. They don't carry much more than furnace filters on their truck and charge you to get parts at $88/hr. So much for a Self proclaimed Christian company. read more

Had to have a REPUTABLE company ( Tom Drexler ) come out to repair the previous work that Preston Glass from KLM . Which cost us $1300.. He Totally had no clue what he was doing. Klm had things wired so incorrectly that they were amazed anything was running at all. When I called klm to speak to the Service Manager..It was Preston Glass Himself! He Basically said " Oh Well " No refunds we given. WORST COMPANY EVER! DO NOT HIRE KLM read more