I had an AMAZING experience at Franco Uomo - Palo Alto. We worked with Ibrahem, and from the…read moremoment we told him this was our first time doing a custom tux, he opened up Pandora's box for us! It was an incredibly informative session that opened our eyes to so many possibilities. The world of custom tuxes is next-level, and Ibrahem walked us through every detail with such care, creativity, and enthusiasm. They truly have EVERYTHING --a wide variety of fabrics, shirts, buttons... if you can imagine it, they have it. His thoroughness got us genuinely excited about our wedding, and we even learned a few things along the way. Before we left, he even gave us a thoughtful list of questions to ask other tailors we were planning to meet with--which really speaks to his confidence and professionalism!! We left feeling informed and incredibly grateful for the experience. Highly recommend.

Exceptional experience from start to finish! My husband chose Franco Uomo for his custom wedding…read moretuxedo this past May, and we couldn't be happier. The team's service was outstanding, guiding him through every step of the design process with expert advice on style and cohesive details. Their meticulous attention to detail during fittings ensured a flawless fit, making precise adjustments. Some adjustments were so subtle only a master tailor would notice, yet they elevated the entire look! We've recommended Franco Uomo to countless friends, not just for their impeccably crafted suits but for the unparalleled service. They genuinely care about making you look and feel your absolute best.

I knew what I wanted to buy when I made an appt with them. They didn't try to up-sell me or sell me…read moremore than only what I wanted. Although it wasn't supposed to be ready for several days, 30 minutes after being fit and leaving, I got an email that my tailored suit was ready. Nice. The suit fits perfectly and seems to be a quality item. Can't complain, will come back for more.

I came to SuitSupply for a very specific and meaningful reason. I wanted a custom tuxedo to walk my…read moreonly daughter down the aisle at her wedding. Given the importance of the moment and the price point, I had high expectations. The initial experience was strong. The consultation, fitting, and in store service felt thoughtful and professional, exactly what you would expect when investing north of a thousand dollars for a tailored tuxedo. Unfortunately, the jacket fit missed the mark. When I raised the concern, the initial response from the tailor left me with the impression that this was simply something I would have to live with. That did not sit right with me given the investment. I asked to speak with the manager, and credit where it is due, he handled the situation extremely well. He took the issue seriously, showed genuine interest in getting it right, and ensured the jacket was adjusted as best as possible so I could confidently wear it for the wedding. After the wedding, they brought me back in to fully redo the tuxedo and included a custom shirt as part of making things right. Unfortunately, the redo was worse than the first fit. I am still not sure how or why that happened. At that point, we started over again, this time with two people taking my measurements and another custom shirt added to the order. Throughout this entire process, the overall professionalism in the store was solid, with the exception of one representative who occasionally missed the mark but did catch himself and apologized. Everyone else genuinely tried to deliver a good experience. Where things consistently broke down was after the order was placed. Something seems to get lost in translation between the store and the suit makers, and that disconnect ultimately undermined the experience. Bottom line. The in store service and intent were good. The execution and consistency of the final product were not. As a result, I will not be a customer moving forward. I truly hope my experience remains the exception. My son, nephew, and son in law are all active SuitSupply customers with multiple custom suits and shirts and have had positive experiences. For me, however, I am now looking for a different long term partner as I continue upgrading my suit closet.

Enjoyed my visit to Nordstrom this afternoon. I hadn't been there in many years. My main reason for…read moregoing was to browse and admire the designer handbags, my current obsession, without buying anything. They have a really nice selection. I was able to see bags and charms from Coach, Tory Burch, Kate Spade, Longchamp, and many more designers. I had admired some of the bags online and enjoyed seeing what they looked like in real life. The biggest surprise was Coach. I burned out on Coach purses over 10 years ago, but found some of their bags to be quite beautiful and well-made. I also saw some Tory Burch bags I really liked, and I'm not usually a fan. One sales associate offered to assist me and then kindly left me alone and let me browse. Spending time at Nordstrom was one of the highlights of my visit to the mall.

I am requesting management review of a checkout experience at this Nordstrom location…read more My partner and I were waiting in line at the register when an employee told us, along with another couple, that there was "no line" and directed us to move to the other side of the register. We complied immediately. After relocating and waiting as instructed, another customer was then allowed to cut ahead of us even though we had already been waiting, twice mind you. When I raised the issue in the moment, stating that we had been waiting first, the situation was not corrected and no adjustment was made to the order of service. The employee pretended to be surprised there was a line when he was the one who kicked us out in the first place. The result was inconsistent queue management that disproportionately affected multiple Asian customers who were waiting in line. Regardless of intent, the handling of the situation created a perception of unfair treatment and favoritism to Caucasian customers and was not addressed when brought to staff attention. I am sharing this feedback in hopes that management can review staff training and ensure consistent handling of checkout lines so customers are not redirected out of order or left waiting unfairly after following instructions.

Nice place with a pretty solid selection of suits and more casual garments. The staff is helpful…read moreand willing to chat with you in depth about the offerings. Prices are quite reasonable for what you get -- there was a nice Corneliani blazer in camel for about $1200 which is a great deal for that kind of piece. Recommend to folks in the area looking for some fine tailoring!

My now husband and I had the best experience here. Starting off, my husband knew exactly where he…read morewanted to go to purchase a suit for our wedding. They where open and clear on rent vs purchase and having pricing on the options, he decided to purchase due to wanting a specific color and wanting to keep his suit for future uses. From there we went on to see exactly what shade with great help from Jim. Every single step was just great and the owner came out to even great us and started giving our 2 kids candy and a toy car to push around the store. We felt so welcome, he also heard me talking about my dress color and suggested a custom tie that would pull in the shade of ivory from me dress and my husband's white dress shirt together. Shortly before leaving, they mentioned they also do alterations on wedding dresses since I had mentioned my dress still needing alterations. Fast forward a week later and I'm getting quoted an amazing quote to have my dress altered, so much stress was relieved! Every visit in to pick up our wedding attire was 100/10 and I highly recommend going in. We absolutely loved the entire experience and can't say enough about everything!

Chere Sifflet has provided excellent service for us…read more We bought amazing quality shirts, the material includes pima cotton, they do not shrink after washing and do not crumple

Visited TravisMathew Santana Row recently and left pretty disappointed with the in-store…read moreexperience. We walked in and weren't greeted or acknowledged at all, even though Joseph (the manager) was present. When we asked a simple question about a promotion, his response came off as irritated and dismissive, which felt completely unnecessary. It wasn't a complicated ask, just a basic customer question, and the tone made the interaction uncomfortable. The store itself is great and the product speaks for itself, but the service really missed the mark. A little professionalism and basic courtesy would go a long way here.

Luxury branding, questionable authenticity. A $239 "ESSENTIALS Fear of God" item started peeling…read moreright away and showed multiple red flags inconsistent with genuine merchandise. Proceed with caution.

**Horrible store employees, asking you the same question 7 times, and they all think you are going…read morein there to steal. They're not welcoming at all, I will never go back to this store. i went in yesterday and me and my friends were harassed by the employees. While checking out, one employee, (has tattoos the other one has pink hair lol) asks my friends what else did he have, insisting that he has something else. then he reviewed the camera footage and realized he's an dodo bird. DO NOT GIVE THESE PEOPLE YOUR MONEY

The St. Croix Shop in San Jose is now the Eli Thomas for Men Shop - and Jim Thomas knows service…read moreand how to help customers find just the clothing they need for meetings and comfort.

If this store and Sherri weren't there my husband would be nude. Thank you Sherri for taking…read moregreat care of clothing him!

I hadn't been shopping in a long time and didn't even know my size…read more Every person I encountered was lovely. A particular shout out to Angelica. She is knowledgeable, listens and extremely helpful. I plan to visit the store a lot. It was a wonderful experience!

Came twice in a month for purchase. My experiences at check out were very different…read more with N: Judgemental face hidden behind mask, pretending no one picks her microexpression and energy, she deliberately emphasized on final sale and redundantly stamped on receipt even though "final sale" has been already printed on it. Girl, you think it's worth my time/energy/fuel cost to return $7 thing? And the psychological dread to come back to deal with your self deceiving fully emitting surly vibe? Do you own Nordstrom? Duh. The gatekeeping self-importance was off the charts. With S: A bliss of ease, peace and joy. The tranquil smile on her face was gold. Polite, easygoing and relaxed. Not a word of mentioning final sale nor stamping on receipt. She simply doesn't GAF. Got my digital receipt too. It was swift and smooth. It's the norm that most stores don't accept return on final sales. The more you accentuate it, the more contemptible it becomes. Even if customer attempts to return, so what? If you don't like to deal with people, you shouldn't be in service industry. I prefer to interact with the friendly staff.