I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!

This O'Reilly location is convenient to neighborhoods I frequent in the area…read more I've made multiple different visits and purchases here over the years dating back to 2020. Today Chris was in the store. I recognized him from previous visits. He always provides a warm welcome as soon as my feet cross the threshold of the entrance. Chris is an exceptional Auto Parts expert and works very quickly at getting what I need. Chris also takes the time to provide educational details on the different options. I needed a headlight bulb because if it's not a fog light it's my headlight bulbs blowing after a few years. The joys of vehicle ownership! Chris was kind enough to put the bulb in for me. I appreciate the service and the staff here not just this visit but every visit before this. I plan to hold on to this experience and I will return to this location if needed again and I will recommend others. Thank You!

Demetria was a great help getting new wipers for my vehicle, and also helping me get some…read morespeciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting.

Every time I come to this shop I'm greeted with smiles and great service. Josh and Brandon were…read moreespecially helpful in changing a car battery. Thank you for your help!

Always goes here to help with my windshield wipers to replace. Last time the guy installed and help…read moreme fixed my windshield alignment but this time the rep could not help me and Instead recommend a local business to support. Even though I ordered replacement that day. So sad it wasn't that other person who helped me last time. But overall staff usually nice and quick.

Franklin T. Went above and beyond to help me with my brake light situation. Will recommend.read more

There are two things that I cannot seem to fork over to pay a mechanic to do; changing my air…read morefilter or changing out my windshield wipers. My stepdad is a mechanic and really likes NAPA so when I needed a new air filter and cabin filter, I thought of this place. Well, it was a good thing that I checked on their website for the store hours before heading over because they close a lot earlier than the other auto parts stores (6pm M-F and 4pm Sat). I was not in a rush to get the parts but it is something important to keep in mind. The NAPA store is small in comparison to their competitors but I got exactly what I needed and it was actually a few bucks cheaper than their competitors. It was also pretty cool to hear that the guy checking out at the register next to me had put in an order that morning for a part and it was there by the afternoon for him to pickup. I have generally had a good experience at any auto parts store I have been to (specifically auto parts stores, not tire or mechanic shops) and I don't necessarily have a preference. I like that NAPA had been longstanding in this industry and has been around since 1925. In addition, I believe they specialize in finding the exact part you need verses one that could be universal. Even just for my air filter, the salesman came out to my car to check my engine size. I will continue to go to NAPA unless I have an urgent need and they are closed.

I visited this store on Christmas Eve to buy some parts for our son in the Air Force. Unfortunately…read morethey had placed a boulder that stuck out into traffic in the parking lot and damaged my car. Once I contacted them after seeing a traffic cone warning other drivers of this boulder, they said they would help me. However after repositioning the boulder to avoid further claims they have thrown me under the bus. Great customer service to be sure. Buyer beware doing business with this company. The customer is not always right at this business.

100/10 Would recommend any services or purchases to be made here for your auto needs. My starter…read morewent out on my Astro van and I gave the store a call and was met with the most knowledgeable customer service i've had thus far in all of my auto repairs. I was given the confidence to be able to do it myself and got a great deal on the starter I purchased. Ali answered all my questions I had before, during and after the repair. He really is the best! And now is my go to guy to call for any needs I may have. Thank you Ali!!!!! -Clay with the Astro

Ali was very helpful!! I don't know much to anything about cars but he actually helped me…read moreunderstand the issue instead of just fixing it which I really appreciate. Definitely recommend!!

Great people. Great service. I went in for inspection for the RV and they were very prompt. I've…read morealways used these people for that and would go back again. Thank you.

Because of the final price adjustment, I'm increasing from "3" stars to "4."…read more 1010 did a skilled diagnosis of a Toyota engine computer-based problem. Many shops cannot do this. I appreciated the provision of a nice loaner car, with no hassle getting it. I booked my appointment the day before and drove in early next morning, cautiously, with an engine overheat warning "pull over in safe place" flashing on my dash. They knew this. I arrived opening time 8am. No one contacted me the entire day(!) with a diagnosis/ cost estimate or update of any kind; I was not aware my car would be kept overnight. At 4:50pm, ten minutes before close, I telephoned and was told $2,400(!), it might take 3 days/ 2 nights in the shop. I asked for a detailed estimate and for the second time, gave my email. Still, an estimate was not sent.... That cost estimate was high compared to other mechanics. Standard customer service for an early morning "drop-off" (advance appt.): contact customer by 3pm that day, explain repair, provide a cost estimate for approval. Start work right away, priority to finish if a second day. That did not happen. Nobody seemed to care if it did. For a $200 repair, no big deal- but for $2,000/ 3 days in the shop, IT MATTERS. PRO A loaner car while being repaired repaired with OEM car parts skilled diagnosis of Toyota 24month/ 24,000 mile parts warranty CON left me hanging on diagnosis, repair cost no written description/estimate provided high price compared to competition (corrected at the end) no apology for dropping the ball on service In the end, the actual charge was $1,821.97 which was in line with local estimates, considering the use of OEM parts. I appreciated that adjustment. And it appears they did quality work. Time will tell. Will I go back? Probably not. Lacked valuing me as a high-dollar customer; too much time and drama.

My dad had a battery issue w his pruis Demetria was so helpful & even loaned wrenches for removal…read more I highly recommed this store and staff.

I usually hate walking into autoparts stores since I'm so out of my element but Ryan and his…read morecoworker (sorry I didn't catch his name ) made my visit easy and relaxed. I needed a front headlight and tried to look it up myself with no luck. They nicely found my part and then put it in for me without ever making me feel as insufficient as I actually was! On a side note, the autozone appeared adequately staffed, clean and organized. Good job Autozone Morrisville!