I stayed at Double B Lodge over Christmas Eve & Christmas nights. I decided on Double B because of…read moreall the great reviews & our usual place was fully booked. Surprisingly, I was very disappointed. The first morning I went to shower and found this washcloth (picture attached) in the shower + a piece of used TP at the top of the shower (right when you get in). I went to go put some ice packs in the freezer and there were two old waffles left in the freezer (picture attached). It seems like their housekeepers did a quick turnover and missed some MAJOR things. I honestly don't know if I would ever stay here again since I am pretty grossed out by the experience. When we checked out there was no one at the front so we were unable to speak to anyone about this. Hopefully they can make sure their housekeepers do a better job in the future.

Rooms weren't very clean and the bed had chunky blood on it . We didn't want to sleep on the bed…read moreafter we saw what was on it

Our daughter reserved the Red Setter Cabin managed by Cabin Butler in Greer, AZ for 3 days to…read morecelebrate my husband's and my 50th wedding anniversary. She and her family joined us, along with our son and family for a total of 10 people. Set in a lovely location among the Ponderosa pines, with the Little Colorado burbling right outside our door. We were ecstatic until we went inside. The 2 story cabin was huge and roomy but it was filthy. Had they forgotten to clean it? I don't think so. It showed no upkeep for a very long time. The main, huge industrial size refrigerator in the kitchen stopped working the day after we arrived, and we had to put all our food in a much smaller refrigerator in the hall. Calls to Cabin Butler went unanswered. The dishwasher didn't clean at all. After some sleuthing, I discovered the dishwasher pods were hard as a rock and wouldn't dissolve at all. We bought new ones and it solved the issue. The stove's left front burner wasn't working at all. However, the biggest issue for me was there were no smoke alarms or CO2 detectors anywhere, despite this: Arizona law (A.R.S. 36-1637) says: Working smoke detectors must be properly maintained and installed in all residential rental properties, including every sleeping room, outside each separate sleeping area, and on every floor. Airbnb policy (this was an Airbnb) states that smoke alarms must be tested and functional. The other major concern was the clothes dryer was not vented to the outside. There was a large amount of lint in the back of the dryer and washer, and about 1 to 2" of lint in the dryer lint trap. Venting a standard clothes dryer indoors creates a severe, immediate fire hazard. Arizona mandates via the International Residential Code that vented clothes dryers be exhausted to the outside through adopted building and mechanical codes. I documented that with photos. Other issues: we couldn't lock the front door, there were no cleaning supplies whatsoever so we had no way to clean up after cooking and eating. No oven mitts, no utility knives or chef's knives. Inside of cupboards and drawers were filthy. Many light bulbs burned out. My daughter contacted Airbnb for a refund, but they said since they were not contacted until the day before we left they could only issue a refund of $18, a FRACTION of the rental. We had contacted Cabin Butler first as we were instructed to do if there was a problem, but never heard back. So it seems that our only recourse is to send reviews to appropriate sites to warn people, although I may contact Arizona's Apache County Planning and Zoning/Building Safety department.

This company is impossible to get a security deposit from. Always paid my rent ahead of due time…read moreover the past 12 months. It has been over two weeks now and they will not return my calls and reimburse me the $3300 they owe me. Can anyone say "Small Claims Court?" Seems that is my only recourse now. Be careful dealing with these scammers!

We were thrilled with our visit from the moment we enter the lobby. As we entered Diana and Mike…read moregreeted us with a smile and we chatted for quite some time. They are the retired parents of the owner and began managing the lodge a month ago. The lobby itself was very charming and rustic looking just as we had hoped. It was festively decorated with the Christmas theme and the natural log looking banisters and the cozy blazing fireplace set the tone for the weekend with our first step into the lobby. Our bedroom was huge, and everything was sparkling clean. We had a king bed and the bed frame itself was also made of natural looking wood logs. It also had a huge picture window to watch the snow falling outside. We did not get a room with a fireplace but there are several available. The lodge has a couple outside decks for entertaining when the weather is nice, and it gives a great view of the valley below and the mountains in the distance. My wife and I spent a wonderful evening lounging in the lobby and playing cards in front of the fireplace. The next morning, we woke up to a complimentary breakfast prepared by Diana and Mike that included eggs, potatoes, waffles, sausage, coffee, OJ and more. Diana even topped it off with a homemade muffin for my wife's birthday. It was a perfect weekend!!!

We just left the Greer Peaks Lodge. We booked at the last minute for the holiday weekend due to the…read moresometimes crazy schedule of my career. I can honestly say, we won't book here again, NOR will we recommend to anyone who plans on visiting this great little village. We don't mind paying the 'holiday premium' when the place we pay for 'delivers'. Unfortunately, this place did not. It's as if one checks in here and the managers or owners ? , check out after fully billing you upon check in. We checked in and were told the wifi would need to be reset as it was 'slow' when a lot of people try to connect. How many people are truly in Greer? We get it; we are in the mountains and it wasn't truly a big deal. It never worked. NOT even a little. Again, not a big deal. Our room was upstairs: upon entering it leaves a LOT to be desired. The carpet needs a good cleaning , in fact, much of the room does. The water in the sink constantly shot air while using and had low pressure. The toilet does the same with the air thing and you must hold the handle down when flushing. That can be alarming in the middle of the night. The sheets on one bed were stained and I thought about calling down to request new ones , OH! But there is no phone in the room. That makes the , ' In Room Dining Menu' a little confusing too, now doesn't it? There was a nice wad of chewed up gum to welcome my husband on his side of the bed on the headboard. My daughters bed had a terribly stained blanket, but with a hot, stuffy room, there would be no need for that. There are no drapes on the windows and the blinds are in need of revamping, so guess what.. sleep will end about 0600am. That's also the time when a flock of parent-less children will apparently be allowed to run up and down the halls and stairs of the lodge screaming and hitting the walls. There is no air conditioner either. The room was super warm when we got into it , so we opened the two windows; one in the bedroom area and one in the bathroom. I get it, it's the mountains, it was downright miserable without ac. It was uncomfortable and stuffy even in the middle of the night when it cooled off outside, this room just never ventilated well. We were up and out of the room by 0945a the next morning to hike and explore the area in Greer. The 'free breakfast' was no where to be found. No coffee was found either. We only saw the mess of it all in the breakfast room. even a toasted bagel on the floor. The complimentary bottled waters were all gone; the fruit that was mentioned was too, and only the same empty plate in the bottled water refrigerator remained from the night before, AND the water dispenser was also empty. There was NO one to be found and the girl that checked us in the day prior had told us 'IF we needed anything, that they lived on property and just let them know'. You just could never find them! We came back that evening and our room had not been cleaned or made up. No clean towels & no trash emptied. My husband said he had seen maids on his way to find the 'mystery breakfast and coffee' , so he knows they were cleaning other guests rooms. We had no DO NOT DISTURB sign on door either. We would understand if this was a cabin as we have stayed in those before and they don't always have daily service.. well, as I was reading thru the small flyer in the room, you have to place the SERVICE sign on door NLT 1000am for your room to be cleaned. That would have been nice to have been mentioned at check in. I've never seen anything like that, and I travel a lot. The place in general has so much potential. It's actually a lovely looking log cabin looking lodge. The area surrounding the lodge is beautiful, but seriously, no one seems to care. The rooms here look more like a road side motel with a price tag of 'we can gouge you and we will' than the rustic lodge cabin you enter. People would leave messes out on the decks and on the common tables in the living areas downstairs and no one seemed to care about cleaning up after that. We also were amused that we came in about 2145pm on our last night after dinner and the girl who checked us in was finally 'on property' as we were coming up the stairs to our room to literally raise her eyebrows at us rather than say hello or welcome us or anything. NOT a word! We were not sure what that was about. Very 'boarding house, den mother' attitude of her though and I was personally not amused . This is a lodge.. treat it and your guests as such. Let's discuss the hotvtub that had that awful smell of mildew as soon as it was opened.. no thanks. Maybe this is why there were rooms here available and not at the cute, MUCH, cheaper, nicer cabins our friends had. Word to all.. ( we knew this already!), plan ahead for this area and avoid this place unless you don't think sleep is important! I need a shower after a stay here. Two stars for the view & rickety deck

There are many conflicting viewpoints regarding the Moonridge Lodge & Cabins on the Internet…read more Almost as if half the reviews were written by the owners and half written by spiteful ex-lovers. I'm here to set the record straight. Moonridge Ridge is not the Ritz-Carlton nor is it a dumpster. The truth lies somewhere betwixt. Our studio cabin was clean, spacious, and adequately furnished. One could not have asked for a better location. The price was very reasonable. Our cabin was dog-friendly. The owners were accommodating when a mudslide/thunderstorms delayed our arrival. We enjoyed the solitude of this rustic abode.

So far, we are enjoying our stay here in Cabin 16 (a "cottage" cabin"). It is plenty big for our…read moreone night stay and family of four (kids are under 3). My only complaint is the spiders. We found THREE spiders in the bathroom in the time it took for me to take a quick shower (10 minutes is pushing it). If we see one more, we are packing up and sleeping in the minivan. I am not a stranger to camping but If I wanted to rough it or put my kids around spiders, we would be sleeping in a tent, not a cottage. To say the least we will not be planning another stay here. I awarded 3 stars because the property and staff are lovely. Had there not been spiders all over this place, it would be a perfect 5.

Not Handicapped friendly. And the handicapped spots they DONhave are always occupied by non…read morehandicapped guest. It's a Lovely place to stay with very nice staff, not sure how they can effectively address the parking issues? The resort is very accommodating, with laundry, BBQ's and nice seating, it has a Lovely swimming pool and jacuzzi, racquet ball & pickle ball, and an upstairs rec room and work out area for all to enjoy.

Beautiful, clean and friendly staff. It is perfect for a couples getaway or a week long stay with…read morethe family. I would highly recommend!

Wow!! They really made these so nice. Tucked into the forest with cozy cabins surrounded by trees…read moreyou feel like you're in the middle of nowhere, but you're really only 5 - 10 minutes from a grocery store and/or restaurants. It's the best of both worlds! We just held a small youth camp in a few of the two story cabins. It couldn't have been more perfect! The cabins were roomy and most everyone had a bed! Loved the full size kitchens. With the new renovations they really thought of everything. Would be the best to hold a family reunion there!

We went there few times and loved it! Great communication, clean and comfortable cabins, cozy and…read morefeeling like little piece of home away from home! Beautiful pines, easy access to town and outdoor activities in the area and fun for evenings at the fire pit! Or the fire place in the cabin! Hope to visit soon!

When we walked into cabin #4 for Labor Day weekend, my mouth dropped. The place is beautiful,…read moreclean, and has so many amenities! Gas fireplace. Full kitchen, full size refrigerator, microwave. Silverware, plates, mugs, popcorn maker, cutting board, coffee maker, spices - I could go on and on. The owners really do a great job of making the place feel like home. There is a dresser, desk and desk drawers in the master bedroom. There is a covered porch with a wooden swing and chairs. There is a volleyball net and a volleyball is provided to use. The grounds are beautiful! Lots of grassy land, flowers, and it is right next to a creek that feeds into Little Colorado River! Location is only a mile from a convenience grocery store. You won't be disappointed!

Stayed here this weekend. Wife loves it and says it has everything she wants in a cabin. Full…read morekitchen was great. We didn't eat out once and we were all set. Nice creek nearby. Had no issues at all. Reserved from their website and was impressed with the total cost after taxes and fees. Very affordable and no regrets!

We have stayed in Pinetop at a different time share in the past and decided to stay here because it…read morehas 2 bedroom cabins. Pluses- cabins are pretty, well laid out, clean, comfortable and warm. Every 2 units shares a bbq and picnic table. All units have a comfortable front porch with a table and 2 chairs plus a bench. We had read there was a pool and exercise area but they are no longer available. The units are supposed to have a fireplace but they do not. This is a 20-unit property and has no activities.

LOVED, LOVED, LOVED OUR STAY!!! My husband and I celebrated…read moreour 12 year anniversary in Pinetop recently! We found PVC at the Roundhouse Resort through Hotels.com, which had great reviews. We chose this place because of the amenities they had, given we had our 4 year old with us too! What caught my eye before purchasing was the mini golf and chess game provided to guests. I thought this would be great for my 4 year old to have something to do! Check in was easy, especially given we had reservations prior. Keep in mind there is a $200 deposit/hold when you arrive and a nightly fee of $14. The staff were very friendly and sweet! From the time we arrived to the time we checked out, they were always so helpful! Couldn't ask for better customer service! We were assigned to cabin 5, the deluxe. We were amazed by the cleanliness and the size of our cabin! It felt like a home! The cabin had 2 bedrooms, 2 bathrooms, a living room, and kitchen. The inside was very modern, freshly painted, and decorated so nicely! The patio was perfect, which also had a bbq grill and seating! It was so nice enjoying the weather from the patio! My fave part of this stay, which is most important, were the beds! They were sooooo comfortable and so clean and the pillows felt like we were like lying on a little piece of heaven! We all slept so good the nights we stayed! Unfortunately, we didn't get to try out the amenities as I hoped because we spent a lot of our time at the lakes and site seeing. Although, our cabin was right in front of the mini golf, which was nice. We got to see other guests play from time to time. Overall, PVC at the Roundhouse Resort was beyond our expectations! We enjoyed our stay so much! We will be back again! Thank you for the amazing customer service and the wonderful stay!