We love staying here! Each room has a cute theme. The owners take great care of all the details…read more The beds are so comfortable, rooms are spacious enough for a family to stay comfortably. The kitchen has all the basics for eating in your room. The lawn (real grass BTW) is such a great space for hanging out. Mini Golf, Axe Throwing, Four In A Row, Cornhole and more! We travel a lot and rarely stay anywhere more than once but we have stayed here multiple times and recommend it to everyone!

This was such a cute and cozy place. A big group of us went up for the weekend. The owners are so…read moresweet and caring. The rooms are newly remodeled and so cute! The kids loved all the games, fire pits and s'mores. We walked to woodland lake park which wasn't too far of a walk. The area is so pretty! It truly is a cozy little place to stay and experience. We will be back soon and hope to stay a little longer next time. We highly recommend this place to everyone but especially families with kiddos. The rooms were clean, one of the pillows did have some makeup on it so I'm not sure if it's a stain or just wasn't washed. Besides that everything was literally perfect and we will stay again.

This review is long overdue. We stayed here in October of 2017…read more The cabin was clean and had everything you would need already stocked minus the food. After we arrived and unpacked we made a quick trip to nearby grocery store were we bought everything we needed for a weekend. We actually even ran into the owners at the grocery store. They are very friendly and always make it clear that if you need anything to ask them and they will provide. The cabins are far enough from the main road that you aren't bothered from the small town traffic noise and spaced out enough that you feel like its just you and your cabin in the middle of the woods. We stayed at one of their pet friendly cabins and I brought along with me my German Shepherd. We already are planning on returning this year in fall/winter time with a couple of friends, can't wait!

The rental that we stayed at here was just ok. We got the hot tub inside but I wouldn't go in it…read more Place was run down and seemed very much like a rental. There was a dual fireplace that you could enjoy from inside the fam room or the bedroom. It was the only heat in the place but it worked out ok.

Beautiful rooms! Amazing atmosphere and staff! Definitely a hidden gem! Highly recommend for anyone…read morewanting to get that authentic cabin feel

My favorite in Pinetop. Billy is great. lIves up to its billing. Rooms spacious and super clean…read more Live being surrounded by tall Pines.

I was at Quality Hill in March during a quiet, off-season time of the year. The snow was gone, the…read moretemperatures were mild, and the sun was out most days peeking through the tall pine trees. The resort was not very full, as often happens during this time period. That is what makes it a very special time in my opinion. Time to think and reflect, do projects, binge shows from your favorite streaming service, take long walks in the neighborhood and along nearby trails, and truly pull back from the normal day to day. With my dog nearby, it was a truly rejuvenating week. The units have everything one needs to be comfortable. Full kitchens, comfortable furnishings, two bedrooms and two bathrooms, a deck with furniture and a grill for your outside moments, and TVs, strong wifi, garage, and even a washer and dryer. I highly recommend Quality Hill for a great change of scenery, especially if you live in the Phoenix or Tucson areas. Pinetop is at 7300' in elevation, so the air is clean and the temps are much cooler. Hope you plan a visit soon!

Having been Timeshare owners since 1981 we've traded more times than we can count. Quality Hill is…read morea great property..a bit unusual as the units are shared ownership divided into what must be 1/2 share with each owner having 4 weeks. As such each condo is decorated and equipped differently. Ours was comfortable and well equipped...even had a cappuccino machine but no instructions for use. Location wise Pinetop Showlow is great..it's les than 90 miles to Petrified Forest, Meteor Crater, Ft Apache, Sunrise Ski, Springerville ( great museum) Kinishba Ruins, etc. The resort has an excellent clubhouse with gym, board games, etc. If you like that kind of stuff. Now you can't be out doing stuff all the time..so I've got one item that got me...and it gets me at many resorts...it's streaming TV...impossible in most instances to get local news. Often limited channel choices unless you want to sign into your own Netflix etc. But why would a resort in this day and age select a streaming service that doesn't include live as on Dish or Cable versions of Fox or CNN or MSNBC...yes...I'm kind of a news junkie. Oh...almost forgot....this place has a garage for every unit....wow!!!! That's nice.

My Husband and I made a quick weekend trip to Pinetop on a whim and chose to stay here based on the…read morereviews. We were not disappointed. Everything from the staff at check-in, maintenance staff we encountered on the grounds, the facilities etc. all exceeded expectations. There are 3 Jacuzzis on site, which was one of the main reasons we chose to stay here. There is one at the back of the complex, which is covered and is the LARGEST hot tub we have ever been in. Everything was well kept, manicured, clean and well thought out. The room we stayed in was the studio with Murphy bed. At first I was skeptical when my Husband booked it however it was SPACIOUS for a studio and the layout allows a ton of natural light, they even leave a "welcome" basket, which was a great touch! Every single room here will have a view of the woods, so you won't ever be disappointed! The only downside I can see is that there is no A/C, and while it is the Mountains, it still gets hot in the summer. I would not stay here during the Summer when temps reach almost 100.

Don't EVER come here in the summer. Our biggest issue with this hotel by far, is that they have no…read moreair conditioning whatsoever. My family and I are dying of heat. The toilets barely work, it takes at least three tries to get it to flush. Not to mention, the bugs crawling around in my bed?! This place is disgusting. If you need anymore convincing of how terrible it is here, there are so many hornets flying around the pool. That probably doesn't have anything to do with the hotel itself, but nevertheless, it made my experience here even worse. It's leading me to believe that theres a nest near the hotel, which they should definitely take care of. This trip has been very disappointing for us. We stayed at this hotel a couple years back, and it wasn't NEARLY this bad. This place has definitely gone severely downhill, which is very sad considering how beautiful Pinetop is. Maybe its better in the winter, but I'll never find out because I'm never coming back here.

LOVED, LOVED, LOVED OUR STAY!!! My husband and I celebrated…read moreour 12 year anniversary in Pinetop recently! We found PVC at the Roundhouse Resort through Hotels.com, which had great reviews. We chose this place because of the amenities they had, given we had our 4 year old with us too! What caught my eye before purchasing was the mini golf and chess game provided to guests. I thought this would be great for my 4 year old to have something to do! Check in was easy, especially given we had reservations prior. Keep in mind there is a $200 deposit/hold when you arrive and a nightly fee of $14. The staff were very friendly and sweet! From the time we arrived to the time we checked out, they were always so helpful! Couldn't ask for better customer service! We were assigned to cabin 5, the deluxe. We were amazed by the cleanliness and the size of our cabin! It felt like a home! The cabin had 2 bedrooms, 2 bathrooms, a living room, and kitchen. The inside was very modern, freshly painted, and decorated so nicely! The patio was perfect, which also had a bbq grill and seating! It was so nice enjoying the weather from the patio! My fave part of this stay, which is most important, were the beds! They were sooooo comfortable and so clean and the pillows felt like we were like lying on a little piece of heaven! We all slept so good the nights we stayed! Unfortunately, we didn't get to try out the amenities as I hoped because we spent a lot of our time at the lakes and site seeing. Although, our cabin was right in front of the mini golf, which was nice. We got to see other guests play from time to time. Overall, PVC at the Roundhouse Resort was beyond our expectations! We enjoyed our stay so much! We will be back again! Thank you for the amazing customer service and the wonderful stay!

Great place! Lots to do at the resort and in the Pinetop area... The cabins are fantastic! We'll be…read moreback :)

Our stay was excellent, until the last 15 minutes, which completely changed my impression of this…read morehotel. Before our arrival, I called on Tuesday and spoke with Erika, who was incredibly kind and understanding. I explained that we were traveling to town for the funeral of a childhood friend. When we checked in, I explained the situation again to the front desk associate, who was also very courteous. The hotel was clean, the room was comfortable, and everything started off wonderfully. We paid for a late checkout. Although it was a holiday weekend and the hotel could only extend it until 2pm instead of the usual 3pm., that was completely understandable and not an issue. I again explained that I would be attending funeral services about 45 minutes away in Cedar Creek, where I would have little to no cell service. My husband would remain at the hotel with our two young children, a 3-year-old and our 4-month-old baby--until I returned so we could leave together. I arrived back at the hotel at approximately 2:10pm and immediately went to the front desk. I explained that I had just returned from the funeral and only needed five minutes to change out of my dress into comfortable clothes before my family and I got on the road. The front desk associate and, I believe, the manager assured me that was fine that they will let housekeeping know. When I got to the room, I discovered that at 2:05 p.m.--just five minutes after our late checkout time--a staff member had already called the room, and my husband and our two small children had been asked to leave. They were standing outside the hotel with all of our luggage, our toddler, and our infant, waiting for me. That was incredibly upsetting. The hotel staff knew exactly why we were there. They knew we had paid for a late checkout. They knew I was attending a funeral and that I was returning as quickly as I could. Yet there was absolutely no grace, compassion, or consideration shown to my family. Five minutes after checkout, despite knowing the circumstances, my husband and children were already being ushered out of the room. That level of disregard was disappointing and unnecessary. To make matters worse, when I asked if I could quickly use a restroom to change, I was told there wasn't one available in the lobby. I was then sent back to the room we had just vacated, where three housekeepers were already cleaning it. It was a standard room with two queen beds--not a large suite--and I only needed a few minutes to change clothes before leaving. I've worked in hospitality myself and hold a bachelor's degree in Hospitality Management, so I understand the importance of turning rooms over quickly, especially during a full holiday weekend. What I don't understand is the complete lack of empathy and basic courtesy shown to my family during an already difficult day. It's unfortunate that an otherwise wonderful stay was overshadowed by how we were treated at the very end. A few minutes of patience and compassion would have made all the difference. Instead, my lasting memory is of my struggling husband, with our frazzled toddler, and our sobbing four month old infant - standing disheveled against the wall outside with all of our belongings. IMMEDIATELY, after I spoke with front desk; upon returning from a funeral. The contradiction of hospitality in those moments was unnecessary, and left a very sour ending to an already terrible and emotional morning. I wasted time and energy being sent back to do exactly what was agreed upon, in a far more uncomfortable way. All I needed in that moment as a grieving and post partum mother was: a small crumb of peace and compassion. Yet, we were met with disregard. I'm absolutely furious. I'm patiently waiting on your response, looking forward to hearing back from you promptly.

If I could leave a 0 I would. I can say the suite with a balcony is not a dedicated balcony. The…read moremaid closet is right there outside our window and door. They came to get there cleaning supplies moved the table and chairs making noise woke us up. Not cool. The room wasn't actually cleaned. The floor was filthy the toilet seat was broken if you had cleaned the room or even checked it you would have noticed this. I filed a CORPORATE COMPLAINT WITH HEADQUARTERS and they did nothing since I didnt speak to management. Why they dont have another sweet especially didnt have a balcony. I couldnt stay anywhere else as my mom was staying here as well for her upcoming surgery. There was nothing the property management could have done! But what you can do is not advertise a suite with a balcony that you dont have the suite is cold and univiting. DO NOT STAY HERE!

We just stopped in to waste some time before we could check in to our cabin we reserved. I only…read moreremember this place because I used to see the commercials when I was younger. The Casino is smaller than I expected but I was amazed at how very comfortable the seats at the slots were. If I'm ever in town again. I'd return for sure.

The experience had its highlights, but there's definitely room for improvement--especially when it…read morecomes to side dish options. My wife ordered the prime rib and said it was good, but the only side available was mixed vegetables. Mashed potatoes and gravy would've made a great addition, and it was surprising that no bread or rolls were offered at all. I went with the seafood buffet. The crab legs looked appealing, but unfortunately, they were cold--even with heat lamps aimed at them. I expected them to be at least room temperature. The shrimp was underwhelming--it honestly tasted like it came from a frozen box, and it seemed like the shrimp and calamari were fried in the same oil, which didn't help the flavor. Again, the only side was mixed vegetables, which became a bit repetitive. On the positive side, the salad bar was excellent--fresh and well-stocked--and the self-serve ice cream was a nice treat. I didn't try the baked fish, as I wasn't feeling quite that adventurous.

We enjoyed our stay at our cabin. We were in cabins 5&6 and it was very private and quiet. The…read morecabins were clean and the beds were comfortable. There were plenty of towels. The camp host (Dwight) was excellent and available for us. The kitchen lacked a few cooking items, so be sure to check with owner, or just bring what you know you will need. We would certainly rent this place again. Great trails to hike with your dog. Close to everything. Lots of places to fish. And to end your busy day You can enjoy the hot tub and relax by the wood stove.

Beautiful, quiet, simple and so relaxing! Close to local restaurants and other events. We…read morethoroughly enjoyed our visit and would recommend. The only thing I recommend is a few more kitchen and bathroom gadgets/utensils.

"The air is too fresh. It's disgusting. I can't breathe." ― April Ludgate, Parks & Recreation…read more Give a man a fish, feed him for a day. Teach a man to fish, you get rid of him for the weekend! Guys, I gotta confess: I never went fishing before. Well, not really anyways. I've gone fishing with the family as a kid but I usually just played on the shore and grilled things while everybody else went fishing. So when I was invited to head up to Hawley Lake for two days and two nights, I was all for it! Enter: Hawley Lake Cabins by CDC. First off, let's not compare this to a hotel. These are cabins. I'm talking bare basic cabins. No TV [although you're free to bring your own. This place does have electricity and stuff.], no telephone, no alarm clock, no radio, no shampoo & conditioner included! Even the appliances and toilet are smaller than usual. Looking to use your cell for anything besides texting, calling, or being a paperweight? Forget it! Good luck using your 4G out here. Cellphone reception is spotty --- but what do you really expect when you're like 10 miles into the woods, surrounded by trees and a giant lake with wolves, elk, cows, and horses roaming freely about the land? People come here to sleep and then go fishing and/or hunting [provided they get picked for their lottery during hunting season]. The water from the tap can come out Arctic cold to boiling hot so be careful. Described on their site as, "Surrounded by lofty mountain peaks covered with spruce, pine and aspen, the serene setting of Hawley Lake has become one of the most popular attractions on the Fort Apache Reservation." --- Couldn't of said it better myself. So if you want to do some fishing and go offline for a bit, come here! It's kind of nice being surrounded by nature. Just remember to bring your SPF sunscreen, bug repellent [mosquitoes remind us that we are not as high up on the food chain as we think], and shampoo & conditioner!

If you are looking for a 5, 4, or 3 star resort, this isn't a place for you. It is however, better…read morethan camping, and the location is one of the most beautiful, and coolest temperatures to escape the Arizona desert in the hot Summer. We have returned for 10 consecutive years with all our extended family, so there is definitely many reasons to stay here. Just don't expect too much. For us, that's part of the experience.