I took my 15 year old Subaru in for service. While the repair was more than I anticipated. The service writers explain d the whys and were very helpful After the service was completed, the car handled better than it had for a few years. Only reinforcing the need for repairs. The only reason I rated them a four is that their prefer method of communication is via text while mine is direct communication. Yes I definitely would use them again read more

I'm new to this area and couldn't be happier with the service here. Everyone is so friendly, welcoming and helpful. They always keep you updated on how things are going with your vehicle and go above and beyond to help get you in and out quickly. I would definitely recommend this dealership for all your needs. read more

This was by far the most bizarre car shopping experience of my life. The salesman was awkward and kept rattling off stats about the car we were test driving. He kept talking over me when I'd ask my husband a question. Not a huge deal. But the strangest part came when he rattled off that there's some component in the Subaru that's the same as Porsche. We know several people who have had serious reliability issues with Porsche. I asked my husband a question about this, and the salesman got insanely defensive and argumentative. He talked about how he is some authorized Porsche driver and knows them better than anyone, and my personal experience with people in my life with sour Porsche experiences was incorrect. At this point, I couldn't get a word in edgewise. And I never do this. But I had to straight up say "can you please just stop talking? I'd like to talk to my husband while we drive to see what we're noticing." But ya know what? He didn't stop talking or yammering about how good Porsche is and how I don't know anything. Aren't we test driving a Subaru? Not a Porsche? I turned on the radio to good ole KSQM (music, not mayhem) to try to drown him out after again, unsuccessfully, asking him to please stop talking. What a strange, angry man. We did buy a Subaru, but definitely not from this dealership. read more

I purchased a Subaru Solterra here, and the experience was a joy. We called ahead to make sure they had the vehicle we wanted, placed a deposit, drove over, and picked up the vehicle. They had it ready to go and fully charged, and everyone was helpful, friendly, and super easy to deal with. An awesome experience beginning to end. read more

Above & beyond for service. Jack showed me how a lot of extraneous services on my Suburu worked. For example, now I know how to see how many miles a gallon I am getting all the time. read more

The worst customer service for auto repair that I've ever experienced. Over $10,500 in repairs over three weeks and I had to go twice to the dealership for an update on repairs and costs because no response from voice message, email, and online contact form. read more

Bad service, very disappointed. With 2 days my car being in service completely unnecessarily, one tiny issue was resolved, the other unresolved. I picked up a dirty car (couldn't even wash it in 2 days!) and had to wait for my documents to be prepared, even though I called 3 hours ahead and was told everything is ready for me to stop by to pick up the car. Justin dropped the ball and did not respect my time at all. I hope it improves next time; otherwise, I will be taking my car to another dealership. read more

In 2013 I bought a Subaru XV Crosstrek from this dealership. When I bought it I tried to get a good deal, but the best they would give me anything, not even a free oil change. They did offer a price match though to a dealership I found the same vehicle much cheaper, but first I would have to buy the vehicle, and when everything was done they would give me the money back. Note that this 2013 XV Crosstrek Limited cost me $30,500 (Thirty thousand five hundred dollars) I would have never paid that for this vehicle without the price guarantee. 4 years on, after calls, emails, county complaints, BBB complaints, they still have not given me the thousands back from the price match. The blatantly lied with their price match advertisement to what has been described as them blatantly defrauding me. Note that after I filed my fist complaint they refused to look at my vehicle anymore for service work, and banned me from their dealership. However for years they would still harass me with emails and promos for new vehicles. Even when you try to contact them on Facebook, they would ignore messages, block you, and to show what this company is like, they will even delete any Facebook posts you make if it does not make them look good. Would I recommend this dealership? definitely not to both. And to think they said I needed to tell Subaru I receive the best service when I am contacted for a survey of my buying experience. read more

Koenig Subaru - Tried to buy and pay for extended warranty, but Subaru would not sell me one. - Car Dealers Near Me - Port Angeles, Washington

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They charge taxes on the original price, not on the discounted price. Would not adjust. Said this was legal, and it may be, but definitely not ethical. read more

The best service we have ever received through a car dealership. Most of our interactions were with Dave Sanders(sp?). He was super busy but was extremely organized, efficient and helpful. We were out of town on a weekend trip and punctured our tire. We called and Dave got yus to come straight in, gave us our options and even cleaned our car! We were out within a few hours. We couldn't believe how amazing this place is! Dave deserves a raise! Thank you! read more

I would like to begin by saying that I have been a Subaru owner for a very long time. As such, I've had my vehicles services by companies like Koenig for at least the last ten years. In that time, I have come to learn that most Subaru dealers and shops have exceptionally high quality service, fair pricing, good products, and great mechanical work. With that said, I did not find all of that at Koenig. I actually have never been quite so disappointed by a Subaru dealership. And the only reason that I'm giving 4 stars instead of 3 is because I personally work in an online review based industry, and I know how badly a low star ranking can hurt a business. I do not want to hurt this business. All I want to do is make the consumer know that they may be better served going somewhere else. I personally do not plan on returning to this shop. Let's start with the good: -Friendly service. -Professional staff. -They fixed my vehicle. -They have a very clean workspace. -The lobby is nice. -The staff is extremely friendly. But friendliness and cleanliness are kind of a waste of my time if the business is then going to turn around and rip me off in the process. Again, I feel bad talking bad about this business, because in the end, they did solve the auto issues i was having, but I was really taken aback by a few things. 1) I was charged for 4 hours of service/labor and I was only in the shop for under 3 hours. 2) I asked if they could "check" and see if they can tell where the leak under my floorboard was coming from... well, they did check, and they then charged me $130 for it. They didn't say, "well, we found the leak and it'll be a little over $100 to fix it." They just said, "yep, I had my guy look under there and he found a little spot that he sealed shut." Literally nothing else was said about it until the bill came out and he acted like I should have known. Well... I would have know if you had *told me*, but instead I was left with the magical surprise at the end of my service appointment. 3) I asked what it would take to replace a small plastic piece at the front of my vehicle, and he happily reported that it was just a modest $13 to fix, to which I said that I would happily pay that cost. He failed to tell me that they didn't even have the part in stock, that they would have to order it, that I'd have to come back next week (I live in a different town, so that's not going to happen), and that I'd have to instal it myself when it arrived... again, all this was explained AFTER the appointment was finished. When I later asked at the time of billing, "Wow... that's a bit higher than you quoted me at the start of all this, what happened to the mere $13 your quoted me earlier?" There was a whole bunch of confusion, I had to wait another fifteen minutes for the other guy to get back from his lunch break, and then he explained that the $130 was to fix the leak, not to replace the $13 part, and that I'd need to come back to get that $13 part and install it myself. So yeah... service with a smile doesn't mean so much when the service I'm receiving is not completely honest. In conclusion, I cannot believe anyone is actually going to read this far into my review, but if you have, I hope that you've found it informational. In spite of my feeling like it's wrong of me to give a lower score (although I'd like to leave it), I hope you can see why I will not return to this business and why I do not recommend that anyone else use this business. There are other places where you can buy vehicles around the area and there are other places that can service your vehicle. If cost is no matter to you, then give these guys your business, but I walked away feeling slightly cheated and really disappointed after all the good that I've received from other Subaru dealers in the past. Now I'm going to go for a walk and try to get over it. Have a nice day. read more

2nd car i have purchased from Koenig in two yrs - my 1st experience was not good - car for wife -i think their finance guy was on vacation , and Bill was all but rude to us (we almost walked out ) & we waited 3 hrs plus to arrive at a deal . Just bought car for my daughter & the finance guy Mark ? was very nice and helpful , we got a decent rate and things went fairly good as far as buying a car goes . they seem to be slow to get things done- and lame on service of the car and cleaning (detail before delivery ) judging from the two i have purchased . all and all we felt we got a decent deal - although my daughter had wished that the salespeople had worn masks full time - and was puzzled why one sales staff member wanted her to remove her mask , to "see what she looked like " kind of creeped her out . Mark- the finance guy was awesome and helpful and courteous . you will be lucky to have his help . read more

I received great service from Justin, the Service Manager, who helped me get my Subi running when my battery died (which was my fault). He took much of the pain out of an unpleasant situation, and I appreciated it very much. read more

Went in for an appointment that was supposed to take an hour and a half. It took three hours and twenty minutes. No one came to explain that there was going to be a delay on getting my vehicle back. Did not feel like a valued customer. I won't be going back and would advise you to avoid this dealer if at all possible. read more

We studied the exact model we wanted. Sent quote requests to 6 dealers. Bill Koenig was the ONLY ONE who replied with answers to every question - and CLEARLY offered the smartest, best price upfront. We walked into the dealership, sat right down with Bill (yeah, the President), and in 15 minutes we had placed our order - DONE! No handoffs. No games. And YES - the quoted price! Lots of Pluses: . Honesty, Integrity, Ease! Zero pressure. Zero stress. . Port Angeles's tax rate is extremely attractive! . Super-friendly, respectful atmosphere! When you make a purchase of this size, you look for assurances that you've made the right choices. We went out to breakfast after inking the deal - all smiles. "Dang, he could not have been nicer!" "That whole experience - including price - was our best yet!" (It's our 15th Subaru.) We're flying pretty high - thanks to Bill! UPDATE: Our car arrived ahead of schedule. Bill continued to wow us - in an hour he explained all aspects of the car and we took delivery! I'm pretty nit-picky... but I could not find so much as a smudge on the car. Everyone in the process stepped up and we could not be more thrilled - I wager you'll experience the same! THANK YOU! read more

Went to check out their advertised 'Forrester Premium' car to compare it to the Escort and RAV4 I had just checked out at their competitors. --It was at exactly the same advertised price point.. They first claimed it was sold and no longer on the lot, I pointed out twice exactly where it was as I had already confirmed the VIN... The manager/owner/whatever told the salesman he could show me a base model Forrester or a lesser model only. --I made an offer exactly where I told them I would when I came in, even though it was on an inferior model. The manager/owner/whatever said that if that was all the money I had then he wouldn't have let the salesman show me anything. Salesman was as nice as he could be under the circumstances, I have a bad opinion of the manager/owner/whatever. I checked with a couple of friends (they've lived in this area for ages) and they told me they and their friends have equally disappointing opinions of this particular store. read more

Bill get your service department straightened out it's costing you new customers. I am really losing confidence and bringing a brand new car for any service work or maintenance. Terrible attitudes and I doubt management is aware of how the guys on the phone treat people trying to get their issue straightened out. Sales department is great though absolutely no issues there. read more

After visiting the Olympic Game Farm my Legacy's "check engine" light came on, the cruise control light was flashing, and the after-market remote start wasn't working. Being 3 hours and a ferry ride from home, this was quite disturbing. Koenig was the nearest dealer and upon calling them I was told to bring it in in 2 hours and they would do what they could. Very relieved! It turned out to be relatively minor, but very appreciative of their fantastic service and the low price they charged. read more

I purchased a used car off the lot for my granddaughter. The sales process was smooth. I had done my homework, so I was aware of the market value, but I was still rewarded with a price break. Within the week, I had a safety inspection and became aware of some repairs which were needed, all of which were promptly and efficiently taken care of by the Koenig Subaru service department, lead by Angel. Many thanks Bill Koenig and the team for taking such good care of a customer. I am sold on local service! read more

What a Fantastic experience. We had completed our research. Called Koenig, they had the vehicle in stock. When we arrived the vehicle had been detailed and was waiting for us. We promptly agreed upon price and signing was the easiest ever, 30minutes tops. Everyone treated us well no pressure and the best prices lowest taxes. Simple and quick we were on our way with a sonic drive home compared to fighting traffic back from Seattle or Tacoma on Hwy16. 75 miles and worth it compared to dealing with the other dealers. Like a dream come true.Next time I will save the trouble and come here first. Proud customer of Koenig Subaru! Thank you Ken! Larry read more

After my earlier review, I received a call from the owner, Bill Koenig Sr. After speaking with him, I decided to give the dealer one more try with a regular service. This time, everything went very smoothly and the service folks were on time. The only thing at this point that is keeping me from giving a 5-star rating is the older building and chairs (Bill said a renovation is planned in the next year) and a dearth of snacks/drinks that many dealers include with a $100 oil change and tire rotation. The drink machine charges $1.50 for a can of soda. Hopefully with the remodel, more goodies will be offered. read more

after being turned away from so many places and having so many car troubles I almost gave up! but Bill Koenig and Kenny Cardella provided me with the best service. They not only helped me every step of the way until it was time to close the deal but made me feel like family. I will go out of my way to give my business to Bill and his team, i travelled 70 miles but i would gladly travel 500 to do it again. read more

Worst customer service, charged 700 for "free" loaner. One month later i get car back and nothing fixed. They bullied my wife to tears. Do not go here. read more

We really needed a used car that would be reliable and fuel efficient. Stopped at Koenig to see what was available...met salesperson Ken, he listened to our needs and showed us a 2005 Scion. Perfect! Price was adjusted, financing approved and off we went. I highly recommend the sales team. They really do care that you are happy with your choice. Thanks Ken! read more

Bought a car from Koeing. He was really aggressive about it. He made it seem like we were wasting his time but in reality we really wanted a car. Once, of course, everything was signed and dated he was so happy and nice. But it was very rude of him to be a jerk to us when we're trying to buy a car. I'll go to another Subaru dealer next time. Someone who will actually sit down and politely talk read more

Purchased a just-traded-in car on a Monday. It was dirty. Salesman promised it would be cleaned. Purchase process took forever, they kept me waiting by myself for an hour so I was exhausted, sold me stuff that I didn't need but I hadn't the wherewithal to resist, promised it would be ready on Friday. Friday it was still dirty, service manager claimed it couldn't be made cleaner although my moistened finger removed some of the grime. Promised "sealant" package had not been applied. Service manager claimed he had not promised that would be done. After driving a loaner for the weekend, I was finally able to get the car the following Tuesday, 8 days after purchase. The car looks a lot better but they did not clean and polish the top or the back. Only the hood and sides. Really, can't they even wash the whole car. See the blog at koenigexperience.wordpress.com. Glad some folks have had a good experience but mine was built on total mistrust. No wonder they have a poor reputation in town. read more