I refinanced my auto loan with this bank simply because I wanted to lower my interest rate. Now I'm…read morewishing I had contacted my original lender, Ally, because they were so much easier to work with. These people screwed up my very first payment, resulting in a credit hit that almost sabotaged my first attempt at buying a house. And anytime I go to use the website, the absurd password strength rules make it a major hassle to log in. And you can't even pay online through their site. A bank, that doesn't take payments online. Let that sink in. I have account with several other banks/lenders, and never has anything been this much of a pain in the rear to administer. Do yourself a favor and go with a bigger fish. Nice people don't make up for lousy support.

Not great customer service, and had an issue with fraud after only banking with them for two weeksread more

I went into Navy Fed needing to know my options for car loans, including information about a CD…read moreloan. At another branch I had been unable to find the help that I needed but when I came her, I was greeted by Julissa and she was wonderful to work with. She was patient, empathetic and took the time necessary to make sure that I knew all of my options. She went above and beyond to find out when I could expect answers to any questions. She made me confident in my choice of Navy Fed for my banking. I appreciate her time and attention and recommend this branch and her for anyone needing help.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

If only minus 5 stars was possible! Ok, maybe minus 4, they are friendly!…read more This company is hands down the most unethical, predatory lending experience I can imagine. To shorten what is a long and boring story, I "paid " the full amount of my loan with them, by credit card. The amount I paid was directly FROM THE BILL THEY HAD SENT ME, not an estimate, but a clear bill. So I paid the entire amount ON THE BILL off, including a late fee I had accrued. When I went to find my car title, I realized I had never received it when I paid off the car. They had sent "bills" but since I had moved and expected nothing , after paying off amount, I hadn't seen them. When I do call they show me a bill in which I owe the "interest " I they had charged me, in the month of my last billing statement. Again, this was interest they had charged me on their and not stated any amount! What ended up being their extraordinary "explanation" when I went in to get the title and sort it out, is that they DONT INCLUDE THE AMOUNT OF INTEREST THEY HAVE CHARGED YOU ON THE BILL YOU ARE PAYING! They send you a follow up "receipt" that breaks it down, but they do not put it in the breakdown of the very bill you have in your hand. Notice the good reviews on here are all that they were desperate, had bad credit (I was) and they act NICELY. Which they do! While screwing you over for every penny possible. I ended up paying not only $244 (the hidden from the bill interest for the month I paid) but additional interest for not knowing I owed them this money. I went into this with my eyes open, yes. Any company in the business of "giving" people loans that charge upwards of 27% interest are seriously questionable company. But this last move is so blatantly unethical the word needs to be spread far and wide ACME FINANCIAL PREY ON THE DESPERATE AND POOR, BUT DO IT WITH A SMIlE!

This is a family business that was started in the 1930's by the grandfather. Now it is 3 brothers…read more John, Brian, & Bob, and the Secretary, Susan. I worked with them on financing part of a used car. when I would forget to call to make a payment, they were always so polite and understanding. I really enjoyed working with them. So when I went to get another car, I requested the dealership work with acme finance. I'd rather work with them than some corporate robot. They feel more like neighbors or friends to me thats all I can say. it's all positive stuff here.

Transparent, and easy. Not sure why other people have a hard time. My time with Danny was pretty…read morestraight forward, and easy. They all greeted me in Spanish which made me laugh, I replied no worries I speak both! He(Danny) asked literally the most basic questions; I told him I wanted a cool car to drive around for the weekends and they had a gray 2008 BMW 135i. You don't know how fast I snagged it. Thanks

It's a everything is great and wonderful until you have a problem type of place. Be ready to be…read morecall a liar. Save your money and frustration and go to a reputable dealership.

Dignifi needs to properly vet their clients. I was over charged for motorcycle work and the bike…read moreshop owner waited for me to get approved above and beyond the amount that was reasonable. So a $4300 bill and a good portion I did not give prior approval. I think that business should be flagged and watched for unscrupulous behavior.

They did not credit a payment i made in May 2026 and told me to make an additional payment and i…read morewould be refunded when their new computer system was finished. To date no refund. I over paid by 240. so i would not be charged with a late fee. I have been on the phone with customer service twice and they have not been able to resolve the problem. Think twice before borrowing from this company.

Rich Comacho delivered outstanding customer service when I went in to the dealership today. I have…read morebeen shopping around for cars for quite some time now and not only did I get the best rate out of the places I have been, he made the process of financing the car a breeze. If you are looking for I car I cannot recommend Ford of Kirkland enough.

I bought my car from Kevin Auld. Kevin refused to sell me the car unless I purchased Gap insurance…read morefrom him for over $900 claiming it was a stipulation made by the lending bank (this was not true). Kevin lied to me and even told me "you're free to leave without the car" and "if you don't buy the Gap there's no deal" Kevin knew my car (used for my driving job) was totaled and he had the only one in the area, unless I was able to wait a month for one to arrive at another dealer in Yakima. He took advantage of that because he could and because it got him a few more bucks on top of his commission. Shame on you Kevin Auld and the management that encourages that kind of behavior and mistreatment. Kevin also assured me that the car was certified by the manufacturer. When I asked about the certification agreement while signing paperwork, Kevin told me the certification from the manufacturer was built into the sales agreement because of the arrangement that dealership has with Hyundai. The car is not certified, that was another lie from Kevin Auld to make a sale.

They ended up being the ones to approve me for a new car loan despite my horrid credit history back…read morethen, so the 29.99% interest was understandable. When I first signed up for the loan and before they finalized the contract, they went over my contract with me to make sure everything that was on the contract was what I agreed to. They caught a gap insurance, and extended warranty that was added on by Bayside Auto Sales in Everett without my consent. My fault for not reading the contract over before I signed it. But they instructed me to get it removed from the dealership. They saved me about $60 a month on my car payments. For the past 2 years now, I've had zero issues making my payment every month, and have had zero problems with this company.

This place is a joke, my husband got a car, and it was financed through here. My husband at the…read moretime was in between job sites as he work for the union and for his trade, he doesn't work a lot in the wintertime and he made an agreement with them that we would be in after a few days to pay it and the next day they had it repo and then they said we had to pay $2000 for the current payment owed, the next month's payment and the cost of the repo so we did when we got paid, a few months go by and they did the same thing and this time we weren't late on our payment but they said we were as the last time they had the car repo and we paid they never applied the money we paid for the next month's payment to his account and so when we made our 500 dollar payment not knowing we ended up being a month behind but they never told us anything and then sent the repo man out to take our car again and when we called that's when we found out everything and they wanted another $2000 for us to pay again for them to do this again and at this point we were not going to get the car back so the repo men that they sent packed the car up and dropped it off at our house but didn't return all our stuff, they stole my husband's work phone, his access badges for job sites, our St Jude pendant that his mom made and gave him, My handicap plaque for the window and a few other things and when we call reliable credit they tell us well now that you are not a client you do not need to call me for this as it is not our problem anymore and hung up on him we have had the car for almost 2 years an no problems tell a few months ago.

My mom is an account holder here and needed me to deposit a check. I raced there to arrive at 5:26…read morehoping they really close at 5:30. I was out by 8:26. Since I wasn't an account holder I had to provide ID but it took only two minutes to complete the process! Impressed with their service!

Unlike the 1 star experience above, I have always had a easy time with any transactions here. No…read morecrowd, minimal talk unless I engaged, pulled money out of a CD, made a credit card payment in person to them (never did that in person before). Each NFCU has its own personality, and this one is for people like me.

Very disappointed with our experience at Anacortes Ford…read more My daughter put down a $1,000 non-refundable deposit on a Bronco. We understood when the deposit was made that it was considered non-refundable. However, the vehicle ended up being delayed, and because of the delay, she ultimately had to make a different decision and purchased a vehicle elsewhere. We reached out to Anacortes Ford hoping they would take the circumstances into consideration and refund the deposit, especially since the timeline for the vehicle had changed. Unfortunately, they chose to keep the entire $1,000. I understand having a deposit policy, but I also believe there are situations where a dealership can choose to work with a customer--especially when the vehicle isn't available within the timeframe originally expected. $1,000 is a significant amount of money, particularly for a young person making a major purchase. They may technically be within their policy, but the way this was handled left us extremely disappointed. Customer service and goodwill matter, and unfortunately this experience has made us hesitant to do business with Anacortes Ford in the future

Our car was in Frontier Ford's possession for two months, two weeks, and three days, yet it was…read moreonly worked on in the final week. This was the most incompetent service I've ever experienced--not just from a service center, but from any business. I strongly urge you: do not have your vehicle serviced here. If you don't already own a Ford, don't buy one, so you can avoid ever being forced to deal with Frontier Ford. The ordeal began June 12, 2025, when Frontier Ford picked up our car with a check engine light. By the next business day, most competent service centers provide a diagnosis and estimate. Frontier Ford didn't call. When we followed up, they said it was a coolant leak. The next day, they escalated that into "the coolant leak destroyed your entire engine," quoting $12,000+ for repairs--more than the car was worth. Panicked, we rushed to buy a replacement vehicle. Frontier Ford's sales department offered us $100 for our car--essentially the value of two wiper blades. Thankfully, our original dealership (Bill Pierre Ford) reminded us we had purchased an extended warranty that covered the repair. Frontier Ford, instead of looking this up through their own VIN portals (as every other service center I've dealt with has done), blamed us for not telling them about our warranty at drop-off. The next 10 weeks became an endless cycle of chasing updates. Frontier Ford almost never called us--we had to call them weekly, often multiple times. 80% of the time our service agent was "busy" or "on break" and never returned messages. They gave contradictory explanations: first, waiting on Ford Corporate to decide if the warranty would be honored; then waiting on clarification about which engine could be installed. In the meantime, our insurance device was unplugged without notice, causing billing issues. Our assigned agent eventually "departed," and the Service Manager took over. He admitted he could do nothing but "email Ford Corporate." Often he wasn't even on-site despite saying he would be. When we finally reached him, explanations shifted again. At one point, they claimed the holdup was because their technician's ID number hadn't been updated, so all communications from Ford Corporate were being misrouted to another dealership. The following week, they admitted Ford Corporate hadn't actually approved the work. Every promised milestone--approval, parts ordered, parts arriving, repairs starting--was missed, repeatedly, for weeks at a time. Finally, on August 22--after more than two months--we learned our car was actually in a repair bay. On August 26, Frontier Ford called to say the repairs were complete. When returned, the car was filthy, with a red stain on the driver's handle and debris all over the floor. After several complaints, they reluctantly picked it up, washed it, and returned it in an acceptable state. Even the final delivery was botched: the driver didn't show up on the promised date, forcing us to reschedule. Throughout this ordeal, we lost PTO hours, spent extra money on gas and ferries, borrowed cars, and wasted countless hours trying to get updates. The entire summer of our family life was disrupted by Frontier Ford's delays, excuses, and incompetence. Every deadline was missed. Communication was abysmal. Explanations were contradictory. Promises were broken. Actual repair work took only the last week of the entire 10+ week ordeal. At least they waived the $100 warranty deductible--the same amount they first offered to "buy" our car. If you read other reviews, you'll see this is not an isolated incident. Frontier Ford repeatedly leaves customers stranded with long delays, poor communication, and endless excuses. Final warning: Do not service your vehicle here. Do not buy a Ford if it means you'll ever have to.

I give Credit Concepts five stars. I was out of work for six years because of a life-threatening…read moreillness. My credit went down the toilet during this time because I couldn't even work at all. After a double transplant, I was able to get better and go back to work. I needed a car to get to and from work. Credit Concepts took a chance on me when no one else would. I couldn't thank them enough. I made sure my payment was made at least five days before the due date every month. I wanted to show them how appreciative I was for them helping me to rebuild my credit. Now, I had a high interest rate, but that's what you can expect when you have bad credit. If you need help rebuilding your credit, give Credit Concepts a chance. They won't let you down. Uphold your end of the bargain and they will help you. I have been able to get my credit back to a good place because of them. I am so appreciative. Thank you guys from the bottom of my transplanted heart!

I really liked credit concepts, but they sold my loan to another company and I don't know why I was…read morenever notified until I receive a text today. I thought it was the responsibility to let me know. Think it's right that they transferred my loan without me knowing it. I think it's very unfair. However, my loan is almost paid off so it is OK. The new company on Monday because the law states that credit concepts was supposed to notify me first and they did not.