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    Kolache Factory

    4.8 (5 reviews)
    Closed 6:00 am - 2:00 pm

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    9 months ago

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    Ask the Community - Kolache Factory

    The Charleston Tea Room & Cafe

    The Charleston Tea Room & Cafe

    3.9
    (23 reviews)
    1.7 mi
    $$

    I have been going to the Tea Rm for over 25 years. My favorite is the Sandwich Sampler which comes…read morewith soup. I know some are happy the giftshop is gone but I liked it. Although they are right that it has more room for more tables without it. Still a nice place to stay and eat or grab it and go. They also love when a lunch group like our Y group visits. Over 25 of us and they took real good care of us. Food was out fast. My only negative is that the Sandwiches are a little smaller than 25 years ago but I really don't need them to be really big.

    My 94 year old mother had lunch at this restaurant with a group of 16 yesterday. She enjoys going…read moreout to eat and still goes out at least 3 times a week for lunch or dinner and frequents many local restaurants. She said the food was excellent BUT the noise level was unbelievably loud with a radio playing loudly in addition to a generally loud environment. . The waitress took her order and ultimately served my mom not 1 but 2 entrees. My mom did not tell her the order was wrong but how could anyone not think that they might have misunderstood what my mother was ordering. To pay her bill (which was not itemized), she was told to go to the register to pay. My mother is almost 95 and uses a walker - why did the server not offer to take her payment to the counter? However, when my mom got to make payment, she asked for an itemized receipt which the cashier then started verbally telling my mom what she was being charged for and said OH- if you pay by credit card there is an additional fee. My mother called me shortly after she got home and said it was the worst billing experience she has ever had and will never go back. Please look at your total customer experience (including billing) and review with staff about how to be mindful when serving elderly customers. It is likely that it will be harder for them to hear, see, and move quickly - treat our seniors with grace and kindness. Thank you.

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    Kolache Factory - bakeries - Updated August 2026

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