I have genuinely appreciated the customer service and quality repair work Atomic Auto has done on…read moremy hybrid. I had to have the hybrid battery replaced a few months ago - which no hybrid owner wants to have to do - but it was done in a very reasonable amount of time and for less $$ than the original estimate. The staff communication has been great, and as someone who needs my car and can't afford a rental, being able to borrow one of their shop cars has been a big bonus. This place will continue to get my business and trust. (Also, it was great to go to an auto shop and see anti-racist and pro-human rights messages in the front office compared to my last place with MAGA merch displayed.)

Many years ago, I bought an almost-new 2005 Toyota Prius. That was the best car I've ever owned…read more Atomic Auto was a newer business back then, but they specialized in the Prius, and they took good care of my car. Eventually I sold the Prius (over 200k on the original battery, and going strong!). I bought a 2015 Chevrolet Volt, and got into the habit of having the Tonkin Chevrolet dealership maintain it (I recall I checked and Atomic Auto wasn't in a position to do work on it back then). But over the years, the dealership kept increasing their prices, and I just wasn't happy. So, I decided to go back to Atomic Auto. I'm glad I did. First off, I like how they have invested in simple technology/tools. They have a good system to text with you, so that you don't need to get on the phone. I love that. Their system includes photos, and detailed notes. Also, I like that they have an after-hours drop-off, *and* an after-hours pick-up. I also have found them to be honest in terms of the services. As my old Prius aged, I was getting an occasional error. They told me what was going on, and gave me a low-cost way to maintain it (spraying some mass airflow spray into the intake). It helped keep that guy on the road (heck, it's probably still driving today). Finally, I have found their services to be complete. I complained to the dealership about a super-obvious sound coming from my wheels when I turned, and the dealership said they couldn't re-create it (which seems sus, since it was super obvious and re-creatable). I didn't even mention it to Atomic, but they picked up on it during a test drive, and diagnosed it easily. I'm looking forward to keeping my Volt going for many years to come with the help of this crew.

Great service, honest price, the best support!…read more I only use Arthur's to service my families cars.

I've been a loyal Arthur's customer for several years, which makes this disappointing to write…read more What should have been a straightforward heat/AC repair turned into four separate appointments due to poor communication and planning. Within these appointments, I experienced overbooking which resulted in them not even getting to my car, repeated delays due to parts, being left without my car for an entire weekend with no pickup option (even though my car was drivable w/o the heat/ac) and ultimately discovering that my camera and radio were no longer working after the repair, an issue they caused. When I returned to have that fixed, I also noticed I was charged for a part I never authorized, which they later acknowledged was an internal mistake and refunded. While I understand parts delays can happen, the lack of communication and consideration for the inconvenience caused was unacceptable. Although a small discount was applied when I asked for compensation, in my opinion, the amount did not align with the price I paid, the ongoing issues and unprofessionalism I experienced. I won't be returning to Arthur's and I can't recommend their services.

Went in to Gary's Auto Repair in June of last year to replace a broken lower control arm in a…read moreNissan Leaf. Had it finished within 2 days for cheaper than what Firestone quoted me. No upsells or anything extra not asked for just really great customer service and a greater repair job with clear explanations for it. Would recommend for others and would go back again.

The best kept secret in Portland. I love Gary and Michelle. They are always honest and get my car…read morerunning in tip-top shape. I am so thankful to have found an honest mechanic and team to assist me. Great communication and I always know what the charges are before the work begins. Thank you!

Worked with them for a prepurchase inspection…read more Good: - fast and clear initial communication, straightforwards - very quick to schedule, same day - friendly and easy going - provided photo of an axle leak issue that otherwise nobody had caught Not too good: - as other reviewers have noted, they weren't responsive with followup questions - Expect to get a verbal rundown of inspection results and nothing further in writing, despite what they say - Missed a small oil leak from front crankshaft seal that dealers were aware of and I had also seen evidence of during my own cursory inspection. But it's possible it'd been cleaned up before they arrived... - Mechanic arrived at dealership more than two hours late and I received no notification about this, and my calls asking for an updated ETA were dropped From time of mechanics arrival to when I received findings, the inspection took between 30-45 minutes including a test drive.

Arron was awesome showed up on time and fixed the problem in no time at all! Strongly recommend…read morethis company

Front of car clonking while turning/hitting bumps. Noise was worn sway bars links clunkin/creaking…read more Suspected rack and axle. Brought over 7/21 at 10/20. Car was inspected problem front sway bars links. Had oil leak. I dealt with Issac - service advisor. he explained problems and was direct on what was needed. I also had an oil leak. I receive the information clear enough with photos that I understood. The staff were professional and informative. Thank you Isaac and the mechanics. I was charged a fair price for their labor. I did not feel overcharge. the staff answer my question very clearly. Great job Stellar!

I am so relieved to find a car repair shop within walking distance in NE Portland that operates…read morewith integrity and professionalism. Very prompt responses via text message with Alyysa who kept me informed almost daily with the progress on my car. I would definitely recommend Stellar for anyone who is looking for an efficient, well run, and competively priced repair shop.

I'm a lifelong Toyota owner, and I can say Integrity Auto is the place to take your Toyota. They…read moreknow their stuff, are professional, and really listen. I stopped by without an appointment and they answer all my questions and were able to help me with my issue quickly. If you want honest, skilled work on your Toyota, this is the shop.

Best in the business, need we say more. Okay, service requested (check), quality (check), Value…read more(check), do they take check (check). If you had to ask (it may depend on whom is writing it), sorry. Thank you for listening. Bye.)

Thought I'd support out neighborhood mechanic, but it was a mistake. Dude talked down to me, gave…read moreme a quote $700 more than our family mechanic- over $1,000 for a basic tune-up, not including the $189 diagnostic scan. I called ahead and requested to pay over the phone since I was walking my reactive puppy to pick up my vehicle but he refused stating that they are all "dog people." Dude was printing up a receipt and attempted to up charge me $7. He acted surprised as if the something was accidently added to my bill. Being a single female I felt taken advantage of. I try giving people the benefit of the doubt, especially since covid, but this guy surely was a scammer. All this bs at the counter while my puppy barked and lunged at all the "dog-people" there. Super awkward and untrustworthy experience. Would not recommend to anyone.

BEWARE !!!!! Auto mechanic @ Jolene's took my 1996 Toyota Camry for a test drive ... after my…read morehaving dropped it off for the third time for a/c repair which never got repaired ... and wrecked my vehicle. Adjuster declared my car a total loss. Now, I've incurred out-of-pocket costs for body shop repairs; rental car; and DMV costs!!! TAKE YOUR CAR SOMEWHERE ELSE!! This car had never been in an accident over the last 27 years and one of their mechanics wrecks my car within a 2-block radius of the shop?????? Unheard of!!!!

Sunday morning, I told my girlfriend that I didn't know if my car would make it through the day. I…read morewas hoping to make it through to my next paycheck to get it checked out because, well, we've all been there. If I don't have to spend it, I won't - and being poor eliminates preventative care. Sunday afternoon, I'm driving up 82nd, and something pops. Power steering is gone. All sorts of red lights light up and shit all over my dashboard. I've got a lot of important stuff to do this week that I absolutely need a car for. I just started a new job, I can't have this happen right now, I'm panicking. I called Gateway Auto Repair. I'm stoked that somebody even picked up the phone on a Sunday afternoon. I told them where I was, and they told me they'd be there in ten minutes. They came and got my car for me. Again, I'd like to emphasize, Sunday afternoon. Sunday night, I'm back home, with my car functioning properly in my driveway, a little less than six hours later. The intricacies of what went wrong with my car I'll primarily attribute to negligence on my part. They provided the following: -An honest, fast, on-site diagnosis. -An accurate estimate which he met without any hidden fees. -Honest recommendations as to other immediate needs for my vehicle. -An unheard of turnaround time to get my car back to me, I've never had auto repairs done so quickly. Seriously, awesome. My week isn't totally fucked thanks to these guys.

Recently my car was broken into and the ignition switch was torn off by the thieves that tried to…read moresteal my car. I searched for a mobile mechanic that would be able to replace and re-key the ignition. I hired Rick to do the work and paid Rick cash for the work in good faith as he assured me that I was in good hands. Rick said that this should take him a day to complete. After over a week, the ignition was replaced I was provided a new key. However, the key does not work and I am no better off than I was before I hired Rick to do the work. I can not start the car which will now have to be towed to another mechanic. I am out the money that I paid Rick and he will not return my calls. Rick seldom returns phone calls and now that the ignition switch and key do not work Rick will not complete the work that I paid him for.

Amazing Job done and fantastic prices…read moreCustomer Service us #1 I recommend them to anyone wanting an honest shop

I've been taking my vehicles to K & M for at least ten years and usually had a pretty decent…read moreexperience. Last June I took my Tahoe to them for an AC service. They did the job and got the AC working for me but, when I went to pick it up, I noticed that the backup camera wasn't working. I informed the guy at the desk and he immediately started gaslighting me by insinuating that the camera going out was an intermittent problem that had probably been happening for a while. I told him that the camera had worked perfectly EVERY time I put the Tahoe in reverse ever since I purchased it until his shop serviced it that day and asked him to have the technician that worked on the vehicle undo whatever he did to make it stop working. After three "attempts" to fix the issue over several weeks, he gave up and admitted that they hadn't even tried to figure out the problem because he said that, by working on the AC, they hadn't came anywhere near the information center where the camera picture would normally appear. Through the entire process he continued to gaslight me by insisting that it had been an intermittent problem BEFORE I took it to them for the AC service. Bottom line; they never fixed the issue and I still don't have a working backup camera and now I have to find a new, reliable garage to service my vehicles.

Most honest and thourough mechanic I have ever gone to. So thankful for such an honest person! He…read morewill NOT screw you over.

Okay, so I'm calling around to Ford certified mechanics and dealerships as well as the direct "ford…read moredealership owner relations" line in an attempt to get the most info I can after I received a recall Takata airbag notice. My son had planned to drive the car down to CA in a month to college and I was understandably concerned. Left a message regarding the above. GUESS WHAT! He called me at the end of his day to answer anything he could. No money in it, not a quote for upcoming work...etc. he even waited around for me to call him back when my home phone was dying and I had to borrow my son's cell to call back. I can also attest to his mechanical skills and fair prices as we brought our car there a number of times before my husband had a company car. Great business