Brought my car in for service today. Really enjoyed the customer care here!…read more Catherine was amazing!! she actually listened, cared about what was going on, and was genuinely joyful throughout the whole process. I really appreciated that. But as a dad, what REALLY sold me was the kids' area! My kids had video games to play, books to read, and LEGOs. Usually bringing the kids while dealing with car stuff is a mission, so having a space where they were actually happy and entertained was a huge win. Honestly, that alone makes me want to come back here for my future Subaru needs. Yeah, dealership prices can cost you an arm and a leg...but when you add great customer service, complimentary coffee and water, clean bathrooms, AND a legit kids' area... I can see myself coming back. They even have a little shop with Subaru gifts, gear, and accessories, which was pretty dope! They also have a free pet tag station!! Great experience overall, and big shoutout to Catherine and the team for taking care of us!

Yes! Great service from Dalton Subaru National City to thoroughly clean out my Subaru engine of…read morerodent nesting materials, droppings and debris, and then sanitize the engine. Had to replace the foam cover lining in the hood. I was VERY lucky both times that no wiring damage done by the rodents to my engine. Dalton told me not to use rodent repellent sprays on engine, some can become gummy and make sticky mess on engine. And, Dalton Subaru gave my engine an overall inspection. Great 5-star job

I went car shopping with my dad who is in a scooter and after idk 5 or 8 dealerships we were really…read morefeeling fatigiued (mostly me) My dad is very particular .. he was looking for a dealership where the sales people weren't hankering for a sale and being pushy, while also wanting to feel like he was getting a good deal. We came on an evening and found a young man who was very courteous and nice to my dad, and his sales partner was very friendly and asked my dad a ton of questions. Honestly if you really want a sale, be extra nice to handicapped people bc my dad was in a better buying mood. Maybe it was relating to being filipino who knows, i dont know the secret sauce or what my dad was looking for LOL Overall my own experience is based on their treatment of my dad, getting him in a car that was close to the number my dad wanted to pay. We ended up getting a Hyundai Santa Fe (Honestly, spend a little more on some bells and whistles bc I wasn't paying attention and I really wanted the mirror controls where you can program garage opener and gate)

i had a very disappointing experience with Dalton Hyundai National City involving the advertised…read moreprice of a Hyundai Palisade. The vehicle was advertised at the price that caught my attention before the close of business on September 10, 2026. While that price was still posted, I submitted my name and contact information through the dealership's chatbot and inquired about the vehicle. The next morning, September 11, I told the salesperson at approximately 9:00 AM that I was on my way to the dealership. I was not told at that time that there was any problem with the advertised price. At 9:46 AM, after I had already been traveling for more than two hours, I was sent an email stating that the price was an error. That email went to my spam folder. I do not dispute that the dealership also attempted to contact me by phone and text while I was driving. By that point, however, I was already well into a 3 1/2-hour trip and ultimately arrived at approximately 11:00 AM. What concerns me most is that even after the dealership says it identified the alleged pricing error, the advertised price remained online until approximately 4:00 PM that day. In other words, the same advertisement remained publicly available for hours after the dealership knew the price was supposedly incorrect, including while I was physically at the dealership. That meant the same price could continue generating inquiries and sales leads from other consumers. When I arrived, the advertised price was not honored. I was instead presented with a substantially higher price and offered a different discount. The dealership later characterized that as an effort to "earn my business." However, that same discount is now reflected in the dealership's revised public price. In other words, what was presented to me as a special effort to make things right appears to be the same pricing adjustment now available to anyone who views the vehicle at the corrected price. To me, truly trying to earn my business would have meant offering a substantial, individualized concession that recognized the dealership's own error, the 3 1/2-hour drive I made in reliance on the advertisement, and the fact that the lower price remained online even after the dealership says it knew it was wrong. That may have required the dealership to absorb a financial loss on this transaction, but it would not have been a catastrophic loss. Businesses routinely manage the consequences of errors through normal operating reserves, insurance, and risk-management practices. Whether any particular errors-and-omissions or other insurance policy would apply is an internal matter between the dealership and its carrier, but that business risk should not simply be shifted to the consumer. There is also a legal issue that should not be ignored. California Vehicle Code § 11713.1(e) addresses a dealer's obligation concerning an advertised vehicle price and prohibits a licensed dealer from failing to sell a vehicle at the advertised total price while the vehicle remains unsold, subject to the statute's stated exceptions. California law also restricts false or misleading vehicle advertising. I understand that genuine pricing mistakes can happen. My concern is what happened after the dealership says it became aware of the mistake. The vehicle remained unsold. The lower price remained publicly advertised. I was physically present at the dealership seeking to purchase the vehicle. The dealership refused to honor that advertised price, and the advertisement remained online for hours afterward. Licensed dealers expect consumers to comply with every contract term, disclosure, financing requirement, and law involved in a vehicle purchase. Consumers should reasonably be able to expect the dealership to follow the laws and advertising rules that apply to it as well. From a consumer standpoint, the entire sequence felt like classic bait-and-switch pricing: an attractive advertised price generated my inquiry and got me traveling to the dealership, but the deal changed when it came time to purchase. I have retained screenshots and communications documenting the advertised pricing, my inquiry, the dealership's acknowledgment of the pricing issue, the pricing presented to me at the dealership, and the subsequent revised pricing. My advice to anyone shopping here is to get the complete out-the-door price in writing before making the trip, confirm exactly which discounts and incentives apply, and take screenshots of the advertisement before you go. I expected a transparent buying experience from a Hyundai dealership. Unfortunately, that was not my experience with Dalton Hyundai National City. I stand by my review and believe consumers deserve the complete timeline so they can decide for themselves whether this was simply a pricing mistake that was promptly corrected or conduct that raises legitimate concerns about transparency, accountability, and compliance with California advertising requirements.

Very strong team. Very admirable family-like relationship amongst the employees which makes me as a…read morecustomer feel safer about the integrity of their word. I was helped by Jacqueline. She made sure I was heard while also making sure the car got sold. Very strong presence as a sales woman. I enjoyed my experience as a picky and firm first time buyer.

Ethan was awesome, we picked out a great car in my favorite color and the financing office process…read morewas super easy. Ethan signed us up and explained everything clearly. Thanks again, make sure to ask for Ethan!

Overpriced garbage cars that they buy at auction and turn for maybe 300%-500% markup…read more Check engine light comes on immediately. The guy tells me to go buy a carfax. Then they run a check and it's all messed up failed sensors and likely timing belt is shot. They just shrug. This place is a Con with tires. Not sure how these places still exist. Probably because there are a ton of su€kers out there.

BEWARE!!!! Purchased a Porsche for my cousin from them for…read more$16,400 CASH 1 day later car started smoking and oil change light came on. Contacted Mauricio and he was such an ass%*} about it. Took the car into a shop in Newport Beach and the vehicle had horrible coolant leaks, warped rotors, low on oil, broken axles and the list goes on. Mechanic concluded that the engine has a blown head gasket. Stay away from these fraudulent people

Great service by the guys! I bought a at4x and love it! John pierre found the right truck and had…read moreme in and out! Will be back to service!

Sandro was great and friendly. I wish him the best…read more I will NOT buy from a dealer that raises the price of a vehicle by $1000 if you don't use their in-house financing.

I had a terrible experience with Karz Plus and will not be coming back. I was misled about my loan…read moreapproval and allowed to take a vehicle home, only to be told a week later that the bank rejected the loan and that I needed a co-signer. To top it off, the car was stuck in manual mode, and the staff didn't even know how to fix it. Honestly, I'm glad this happened because they were practically trying to sell me a lemon. When I returned the vehicle, they gave me my deposit back as a check instead of returning it the way I paid. Because of check-cashing fees, I'm literally losing money out of my own deposit just to access my funds. While Stephen was polite to work with, the overall sales process felt manipulative and aggressive--especially with Benjamin pushing hard to make a sale before anything was actually finalized. Save yourself the stress, headache, and lost money, and go somewhere else that is honest and transparent.

Within just three months of purchasing my car, it started having serious issues. The only time this…read morecompany communicates is when they want money -- otherwise, they completely ignore you. I have a warranty and followed their instructions to take the car to a specific mechanic. It's now been over a week, and I've received zero updates or communication. On top of that, the mechanic they sent me to can't even work on the vehicle. My car has been sitting in a lot uselessly, and I've had to spend $80+ per day on Ubers just to get to work. This entire situation is unacceptable. I will be filing a formal complaint with the appropriate consumer protection agencies, and I am now considering getting legal representation to handle this. Do not trust this business. Save yourself the stress, money, and time -- go somewhere reputable.

I first was speaking with Aldo over the phone there about a 2026 VW Jetta SE or 2027 S or Sport. I…read morewas then changed to sales rep Rudy when I showed up in person. I ended up going with a 2026 Jetta SE. Rudy worked with me to make sure it was a vehicle I really wanted with an acceptable payment/rate --even with not much money down. Gaston in finance offered several financing sources. He called me a couple days after signing and taking delivery of the vehicle. There was an issue with the original proposed lender. However, he let me know that he'd found a different lender at an even lower monthly payment than agreed originally and had new papers for me to sign by e-mail. Done deal.

BEWARE DO NOT COME TO THIS LOCATION…read more Very Disappointing Experience I had a very disappointing experience with the service department. I waited 45 minutes just to speak with the service manager about my car and why it had been there for so long. After waiting all that time, I was essentially told there was nothing they could do to accommodate me and that I could take my business elsewhere if I wasn't happy. That kind of response is extremely disappointing, especially when you're already frustrated with the amount of time your vehicle has been there. There have been multiple issues with this service department, and it honestly feels like a management problem that needs to be addressed. In my opinion, this department needs new management. They should have never switch southbay employees out. I will not be returning and would recommend taking your vehicle to Kearny Mesa instead. Save yourself the frustration and go somewhere that actually values your business.

I called Perry Ford in National City for a recall on my 2025 Ford Ranger. I got through to the…read moreservice department with no difficulties or long waiting times. The service person patiently answered ALL my questions about the recall. In 2 days Perry Fords Mobile service came to my house and performed the recall repair. Even though Aaron Ford is close by, I will continue to use Perry Ford for my service and vehicle purchases. Even if it means driving to National City. Very disappointed in Aaron Ford of Poway they used to be good.

DO NOT give this dealership your business!! I repeat DO NOT…read moregive your money to this SCAM of a dealership. I purchased a 2017 Raptor back in January, and was shown paperwork and promised this car was inspected with top level quality and care. Only to be finagled. I've owned this car less than 4 months and now it's having it engine replaced. When shown the paperwork plus the CarFax Report and says they inspected everything. But how do you miss an engine on the verge of needing to be REPLACED ?!? Ohh and guess what after having it sit there for more than a week already with only 1 call update, I had to call a week later while on vacation. To demand what situation was on my truck. I also purchased an extended warranty from them and again was fed the bullshit of "this warranty is good at all Ford Dealerships".....guess what another lie. Took it to Ford of El Cajon only to find out they couldn't find my warranty I purchased. STAY AWAY FROM THIS DEALERSHIP !!! Owned quite a few cars and this is by far the WORST experience I've had to deal with. DO NOT waste your time and especially hard earned money in this economy with this unprofessional, misleading, and conniving place of business !!

Had to update this review since we took our car in for the oil change and dropped it off early in…read morethe morning. They told us it wouldn't be long and would call us. We didn't hear from them by 3pm and wondered what was taking so long. When we called them, they said it would be an hour more. How does it take almost the full day to do an oil change? Next time, we will just wait there since they do seem to prioritize customers in person than the ones who drop the vehicle off.

I had a last minute repair before the Thanksgiving Holidays (driver side control arm and oil…read morechange). David Pena (Service Manager) was great to work with and made the repairs happen before my roadtrip. Also the Master Tech was great to share a video or further repairs to keep me and family safe. I feel taken care of and the service team is not out to get you. Good family business and giving my repairs to David going forward and avoiding any shop frustrations from others.

Just recently leased a 2026 CX-30. The team was a great help. I worked with Julian Ozuna. He helped…read moreme understand the process of leasing. I had to do a trade as well. I was able to get a good price with the finance department too. Overall great experience, I would recommend.

Always extremely pleased with westcott mazda! Every visit there, i am ALWAYS taken care of…read more Going there is always a great experience. A special thank you to Jose in service dept. I appreciate you for everything!!