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    Kragen Auto Parts

    3.7 (3 reviews)

    Services - Kragen Auto Parts

    Vehicle battery testing

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    POL - Performance Online

    POL - Performance Online

    2.0
    (101 reviews)

    I have since spoken to JC, the general manager. He did send a prepaid return label. He did not, at…read moreleast yet, say that I will get a full refund. He did say he us an expert and that I have an odd frame. He sent me pictures of two frames from a restoration website. The picture that he said shows a "normal" frame has none of the components shown in POLs website diagrams... and this is a3/4 ton in the picture with dual rear wheels!! Expert!! He also said he didn't think my yelp review was fair. I did say I will update once he follows through. Update.... I have been in contact with Jim Genty at performance on line. He finally agreed that their listing is incorrect and they are fixing it. I got a full refund including shipping and an apology. The original customer service was very bad but Jim came through and fixed things.

    I cannot stress enough that if you are considering ordering from this company or their subsidiary…read moreWestern Chassis please stop immediately and find someone else. I ordered parts for my 51 Chevy pickup back in October 2025. I was never able to get the full order filled. The customer service is terrible. The attitude these people have shown is unacceptable and when you consider I dropped close to 5 grand with them just consider how they will treat you if it's a small order. Eventually had to cancel the order. They stated I would be refunded in about a few weeks but that was close to 6 weeks ago. Still owe me $600 and can't get anyone to pick up a phone. The attorney generals office is my next stop. And by the way the parts they could not get on my order I got from Speedway and I received them 10 days after order was placed Not 8 months. Do not order from this company!!!

    Western Chassis Inc.

    Western Chassis Inc.

    1.2
    (31 reviews)

    I've never left a negative review. But I think I have to. We waited way to long for a in stock 2.5…read more-4 " drop kit for a 80 c-10. Shocks never came and I had to purchase elsewhere. Customer service rep was nice enough but you can tell he was fed up with these kind of calls. It took 45 min on hold to reach sombody but he had no answers.parts fit good but rear of truck is now 5 " higher than the rear. 31.5 to 26 in front. I have already ordered drop shackles from another company to kind of compensate. I just wanted to get a matching kit that all works but here we are last minute after we started this all on the 1st week of march. Nice enough people but i feel they are overwhelmed or under staffed.

    I definitely wish I would have believed the negative reviews. they had a couple 4 and 5 star…read morereviews so I figured this business can not be as bad as everyone is saying. Boy was I wrong. I ordered the a disc brake conversion that was listed as in stock. was told parts were on back order like all other negative reviews claimed, and that's when regret set in. i was told 8 weeks. 8 weeks came and gone. I canceled my order and was told 7-10 business days before I see my refund , we are at business day 11. When I placed my order the money was taken from my account immediately, but for some reason it has taken 11 business days and still no refund. if you call you sit on hold until the line hangs up and emails go unanswered, please read all the reviews. Don't make the same mistake as the rest of us ordering here. how they are still in business is beyond me. The better business bureau is my next email

    Kragen Auto Parts - autopartssupplies - Updated June 2026

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