If you are one of those unfortunate people out there who happen to own a home and can't call a…read morelandlord to fix your troubles, you tend to rely on certain groups of people to help you out when daily living in your home goes south. Take for instance, a 3-year-old in a 2nd floor bathroom with plenty of toilet paper and a toilet that will not stop running. The power of water is an awesome sight to behold, but when it comes dripping and pouring through your 1st floor ceiling, your shock and awe tends to belong more to the panic variety than wonder and amazement. For those of you who have not had this life experience, I offer these sage bits of experiential wisdom: 1) don't panic, 2) shut off the water, 3) get towels and mops, 4) call a plumber, 5) pray (can't hurt), and 6) call Power Dry. My family was the victim of just such an incident this past week, and needless to say you do feel rather helpless and worried when you see an upstairs bathroom turn into a sequel of "A River Runs Through It". Sooner rather than later, you are going to want to call professionals who can get to scene and help alleviate the moisture problem, for fear of mold setting in. That's where Power Dry comes in. We were fortunate enough to be home when this happened, so the damage was contained fairly readily. Our insurance agent (State Farm) recommended Power Dry, as they were a preferred provider for these types of situations. Although our guys were way over in Missouri on another case at the time we called, they got to our house as quick as possible and were able to start hooking up industrial blowers and dehumidifiers relatively quickly. The whole process probably took just under an hour. They were very methodical and certainly gave the impression that they had seen these situations many times before and knew what to do. The sound of several blowers and dehumidifers can be rather disturbing ... sort of like living on the tarmack at KCI. But you do what you have to do. After 48 hours, they were able to come back and take most of the equipment out, and another 48 hours later we were cleared to have all of the remaining equipment removed. The guys who provided service to us were friendly, knowledgable, and even dealt well with our excited 3-year-old daughter. I don't recommend going out of your way to try and find an excuse to get the Power Dry folks over to your domicile anytime in the foreseeable future, but if you need them, they are a great bunch of guys and ladies to have on your side in a tough situtation. A+++

- My sump pump failed, flooding my basement. I contacted PowerDry for water mitigation, and on July…read more28, a representative named PJ visited, inspected the damage, and provided me a written bid of $7,712 to $11,079. PJ made several assurances: that the final invoice would likely fall at the lower or middle range of the bid based on his evaluation, that they would work with my insurance company (Traveler's, which has a $10,000 limit for sump pump claims), and that they would do their best to ensure I would not pay out of pocket for mitigation and restoration. Relying on these statements, I proceeded with PowerDry. - After the work was completed, I was shocked to receive an invoice for $13,056--well above the signed bid maximum of $11,079. When I asked for clarification on why the costs were nearly double the lower range initially promised, they could not provide a clear explanation. They admitted there were no unforeseen complications or delays but simply repeated that the charges were "industry standard." This directly contradicted PJ's assurances and the written bid, creating a strong impression of misleading and opportunistic practices during an emergency. -Additionally, during removal of the basement trim, PowerDry caused damage to my drywall that was unrelated to the water damage. When I requested they repair or take responsibility for the damage, they refused, claiming they were not liable. -I feel misled and exploited at a vulnerable time. PowerDry used reassuring promises to secure my business, only to inflate costs beyond the bid and refuse accountability for damages they caused. Their conduct feels like bait-and-switch tactics, prioritizing profit over honesty and customer trust. I am seeking accountability for their misleading practices, overbilling attempts, and property damage.

I cannot sing the praises enough for R& J Services. Ronald is one of the most pleasant businessmen…read moreI have ever worked with. He and his team helped us with our rehab projects. We have worked with countless contractors and Ronald by far was the best communicator. He was transparent and very clean and meticulous with his work. For once I did not feel as though I had to babysit. I knew he not only was taking care of our properties but was Efficient and on time! His pricing is fair and we will definitely be working with them for future projects. Thank you R& J Services for your professionalism in this industry. It is refreshing.

From the owner: We are a full-service, licensed, insured and certified restoration and cleaning company delivering…read morereliable Water, Mold, Fire and Biohazard remediation services 24 hours a day, 7 days a week. Our IICRC-certified technicians will quickly inspect and evaluate any damage and provide a detailed and itemized no-obligation estimate. If necessary, we work with all insurance carriers so you don’t have to, plus, we offer financing options for claims not covered.

This is a follow up review to one I posted on here a few weeks back. I had water damage to our…read morenewly renovated basement. My experience with ServPro (at that time) was not a good one. I was given a hefty bill for service that I felt I did not receive and I left a very unpleasant review out here. Fast forward several weeks later and I received a call from the owner, Joe Lillian. He apologized and we had a long discussion about how my experience. He was very polite and very understanding and we worked out the situation and he is mailing me a discount for the services I felt I did not receive. He really went out of his way to make this situation right, and he did. I feel a lot better about ServPro now and I hope I do not ever have to reach out for help again, but if I do, Joe Lillian will get my first phone call! Thanks for caring Joe!

Excellent job on such short notice. Joe really helped us out and we're glad we used Servpro!read more

We just had our house exterior painted and wood rot repair done by Charley Gates and his crew. We…read morecouldn't be more pleased with the quality of work that was done! They are hard working, meticulous and went above and beyond. They were so friendly and were quick to respond to any of our requests, making sure we were pleased with everything. Very reasonable on pricing. They did a superb job and we highly recommend them!

Charles and the crew did an awesome job on our house. The quote was easy to understand and…read morereasonable. We were pleased with the quality of the work and the professionalism of the crew. I recommend them highly and would hire them again.

This company is completely and totally unprofessional. They made multiple appointments to come out…read moreand look at the damage of my house and give me an estimate and had to change times twice. Once we had an established time they just didn't show up the day of. Also they wouldn't answer my phone calls or return my phone calls for that matter. I'm not sure they know how to treat costumers or even run a business for that matter.

Guarantee carpet cleaning is fantastic! They were very professional and did an amazing job. My…read morecarpets look brand new again! Thanks Brad!

Haren Laughlin Restoration saved our basement! With a result of the past three big rains, our…read morebasement was a disaster. They took over and made it effortless for us, all while being very kind, efficient and really good at what they do! William was very knowledgeable about our basement situation and what needed to happen and how to prevent it from happening again in the future. Haren Laughlin Restoration did an above and beyond job! Very pleased!

From the owner: Property Damage Restoration Experts Commercial | Fire |…read moreWater | Storm HL Restoration professionals are available 24/7 to clean up and repair damage to residential and commercial property. With a wide range of services, our team has the know-how and expertise to get the job done right. We're committed to absolute professionalism in everything we do, and take great pride in leaving our customers' completely satisfied with our work. We partner with all major insurance carries for ease in the claims and recovery process for our clients.

The technician arrived on time, and worked quickly- too quickly…read more I told him that our carpet had never been cleaned, and that it was roughly ten years old. He kept telling me how nice it looked, and how he thought it wasn't very dirty. He was in and out of the house very quickly, and we had two sets of stairs, and several rooms to clean. The carpet didn't look much better when he was done, and two months later, it looks much worse that if we hadn't had them "cleaned" at all. I was hoping the "zero residue" would prevent this, but it turns out the only difference is that they use purified water. We are going to have to hire another company to come in and clean properly just to get the carpet to look as good as it did before Zerorez came out to "clean" it.

Cameron was such a please to work with score of 10/10; timeliness, professionalism, expertise,…read morequick, thorough, I highly recommend and their services are worth the cost.