I went there today some guy was very rude to us. I said "hi" but he looked very angry. I don't know why.. he slammed the refrigerator, didn't confirm our order, and took way too long without telling us to get our donuts. After he got the donuts, he threw the box on the counter. I felt very disrespected by his attitude. I never want to go back if I see him in the store. read more

First time going. Was very terrible. Asked for a caramel iced coffee. As they should always ask you if you would like it sweet or unsweet like shipleys does and on the menu says contains 2% milk. Not any Caramel or milk in the drink. As well asked for a donut and koloche way too cold and sweet. Shipleys does it better sorry not sorry read more

First time going to the Krispy Kreme doughnuts drive-through had the worst experience ever. Not only was I rushed off of the speaker but was also rudely suggested to get a box and pull up!!! Wow not going back and definitely Was the worst experience ever, bad customer service wouldn't recommend. read more

Horrible CUSTOMER SERVICE. I don't understand how owners are allowing it. I was a regular customer here. But lately its bad... Especially few people, they are rude and doesn't show manners or respect to customers. We asked for 6 donuts, sales guy took 7 donuts in a box. When it was time to pay, we said that we requested only 6. Sales guy got mad, he slowly said f*** and threw donut into trash bin (so rudely..). It was on Sunday (01/13/15) around 5:15 PM. Avoid!! read more

I am not rating Krispy Kreme on taste! My 5 star rating is based on an experience that I had with them. I needed purple glazed donuts for a donut cake that I made for a quincenera and Krispy Kreme came to the rescue!! The manager took my order and details. From there, all I had to do was pick them up. They were the perfect shade of purple and very nicely/neatly iced, they looked beautiful and worked perfectly as a cake! The price was reasonable, also! I cannot say that I tasted a single donut but they were a hit! read more

I have never tried Krispy Kreme donuts since this year and wow I love it !! I have gone non stop this entire week! After 5:30 they have hot donuts which taste even better! Good place to stop if you are in Austin! read more

Krispy Kreme - Krispy Kreme donuts! Glazed in icing!! - Donuts Near Me - Austin, Texas

Just left there. OMG. Service was horrible. Donuts were ice cold...which is a first for me. I am a frequent customer and I've never had donuts from there that were Iced cold. So I pop in to get (what I believe) will be a quick "sorry ma'am...let me get you a replacement". Oh my God.... absolutely did not happen that way. The kids at the counter couldn't help because they said only the manager can change out an order. So I wait while 3 different people call the manager...who was in clear eye sight of me. The manager makes me wait for quite a while and then once she does finally speak to me...I felt like helping me seemed like a major inconvenience. I explained the problem...and she lets me know that all the donuts are served cold except for during certain hours. Wow. I've come here for years and literally have never eaten an ice cold donut. Ever. They are typically room temperature. This really was a bad experience and I hope the owner sees this and does something about the customer service. read more

Hot and fresh. These donuts are GOOD. and the people are friendly. I love coming here. read more

"Sorry, we have new people, I can't do anything to help you" that is what I was told when i called to complain that my order was wrong. I ordered $20 worth of donuts and they get the order wrong and they simply don't care. I guess that's what you get when you spend money on a corporate business. They don't care about their customers, just the money they bring in. Ridiculous. read more

We love Krispy Kreme. As much as I hate to be the Covid police, please make sure your employees are wearing their masks. Just dropped in there tonight and while the employee helping me had a mask, he didn't have his nose covered. So what's the point? read more

VERY rude customer service. Just very aggressively handed over our order and shut the window without saying a single word. Very snappy while ordering as well. Will not be returning. read more

Krispy Kreme donuts is my religion. Every morning I wake up and pray to the donut god before making a pilgrimage to this fine establishment. When I die, I want my ashes to be spread over this sacred ground. Long live Krispy Kreme. read more

Too sweet. I know it's not good for my health, but I just cannot resist eating donuts here. Each time I visit Krispy Kreme donuts, I have to admit that I eat at least half dozen original glazed donut. I know that's a lot of calories, that's why I don't give five stars. :( Krispy Kreme donuts taste so good because it's mostly fat and sugar. But so what? We need that once in a while. --- On a second thought, donuts here are just sugar and fat, nothing more. I like original glaze but other assorted donuts are just sugar coating with filling. The filling also colored sugar read more

I only get the original glazed donuts here. Not a huge fan of the other ones. If you go in the store and order, they give you a free fresh, hot glazed donut read more

Best place in town for a donut! They're best when the hot light is on. Clean establishment and friendly staff. Can't get enough!

Our first trip. Okay. Just learned from trip that we are Round Rock donuts fans for life. Suggestion have a big timer above donut counter to let customers know when to expect next batch of hot and fresh donuts instead of having clerk say we are out of original donuts. A customer before and a customer after us left. We came in for original and variety. Ordered only variety for dine in. Since they came in vs going through drive through they probably were going to eat in and would have waited for fresh original donuts. Losing money by having clerk say we are out of donuts period. My son got a free fresh one after fresh ones were made. We won't be back. read more

apparently i am in the minority when it comes to the kk lovefest. true, warm donuts beat cold donuts any day, and kk has lots and lots of warm donuts available at all hours of the day and night. but warm meh is still meh. you're overly, ridiculously, disgustingly, diabetic-coma inducingly sweet (i know, it's a DONUT so what'd i expect? shut up.) and when you just slather more sweet into the thang rather than trying to give your donut an actual flavor, you leave me unimpressed. i tried the special pumpkin spice glazed something or other. there was pumpkin in there? coulda fooled me. it mostly tasted sweet. like every other kk donut i have ever had (which, admittedly, is a measley 4 or 5 in my lifetime. what? i'm slow). and really, it took three tries to get my order right? all i ordered was one slushie, one donut, and one diet coke (yeah, you - shut up). was that so odd that it required asking me three times? or are you stoned? or was i stoned? oh, and when someone orders a large slush thing like my kid did, and you give him a large slush cup filled 2/3 of the way, i feel jipped. even though he shouldn't be drinking that crap anyway. read more

So I am cutting out what I can but somedays when I am too lazy to make breakfast, I always stop here for some kolaches and coffee. I didn't know they were in the business of making kolaches but man it's freaking good. Their jalepeno sausage and cheese kolache is amazing. I didn't like he potato and egg one though, too much carb intake. I had the ham and cheese and that's also good. read more

KOLACHE REVIEW: OK, now Krispy Kreme has a special place for me in my current kolache obsession. I'd heard mention of kolaches all my life, being part Czech, but not until moving to Texas did the reality of kolaches manifest and take human form. OK, not human form--that was a little hyperbole. But the kolache did move from concept to actuality. I picked up a copy of Texas Highways last summer, and read an article on finding the perfect kolache in Texas. I was intrigued... it was not until sometime in November, when I pulled into this Krispy Kreme, to pick up a healthy donut--to form the cornerstone of my healthy, pre-work breakfast-- did i happen to catch kolaches on the menu. I was immediately enthralled! such delicious-looking graphics of these pasties! And the selection! I went with bacon, egg, & cheese; and a ham & cheese. they were everything I had dreamed a kolache could be, and more! Warm, gooey, cheesy, savory, doughy, and a hint of sweet donut dough... I. Was. Hooked. I do have to restrain myself from pulling in here EVERY DAY for a kolache or two on my way to work. They have a great selection, including pizza, ham & cheese, sausage, jalapeno and sausage, and a few others. Yumminess in a small paper sack! I'm sure there are better kolaches out there, and my newfound obsession will have me seek out the wildest, craziest kolache. (Tony B mentioned a meatball kolache around Airport Boulevard!) But this one is special. You know what they say--you always remember your first kolache! read more

Christine, you are so so awesome! Thank you for making my day!! I searched online to things I can get or do without getting out of the car since a recently had ankle reconstruction surgery. This location has drive through, I was greeted and helped by Christine (thank you again so much!). I ordered a plain donut and a frozen mocha. Plain meaning nothing on it, not even glaze. I've never been here before nor ordered donuts before! Coming from a different country, donut for me it's one plain traditional one! At the checkout window, she was awaiting for me with a full dozen boxed! I wish I would like all the fancy donuts. I asked for 1 donut not 1 dozen, she kindly apologized and she returned with 2 donuts in a bag, instead of one!! Thank you!! I explained to her that I wish just a donut with nothing on it, like a traditional one and she said they don't have it today, but she suggested I would try some other kinds. I ended up with 4 different kinds, boxed, close to what I was asking for! Ur so so amazing Christine! Great customer service, great personality!!! You went way above and beyond and I truly appreciate it !! read more

I came to Krispy Kreme on a whim and an urge for a donut. It was only a 5 minute drive from my place so just why not?!? I got the glazed and the red velvet donut. Both were good. Not as airy as I remembered it. For some reason, as a kid I liked it more. I didn't like the coffee blend they offered. It was a bland coffee. My donuts were not hot. They were cold when I got them. Eh. read more

What wonderful costumer service! Jeff, the manager, took his time explaining a couple of different donuts, that we ended up getting more than expected. He is so excited about the product that he sells, I can see it by observing him with other costumers as we enjoy our delicious donuts. Good going guys! read more

This review is based on my experience ordering custom donuts for a birthday party. I ordered 3 dozen of the "Silly" donut, which is on their website. They cost a little more than $10 per dozen. Unfortunately, my husband didn't look at the donuts when he picked them up for me. What we got doesn't look anything like the advertised design. Even the kids made comments about them, asking what the face was supposed to be and why the donuts looked so sad. 2 stars because they tasted good, but I was very disappointed in the appearance. read more

Krispy Kreme - Silly face donut. The left is the advertised design. The right is what I got in my custom order. - Donuts Near Me - Austin, Texas

These are my favorite donuts ever! I love the plain glazed. I cannot go here very often because of the high fat and calorie content but I still love, love, love them. read more

Was told when store closed, got there in time and was told registers already closed and refused service. Avoid.

Love it!!! Staff is great and friendly, conveniently located on 183 near Oak knoll. Hardest thing is picking what you want to order, everything and i mean everything is so yummy! read more

The best chain donut store in Austin. It actually might just be the best in general. The only place that is on the same level is Round Rock Donuts. My favorites are the chocolate iced with sprinkles, chocolate glazed cake, blueberry cake, chocolate iced, raspberry filled and of course the original glazed. I would recommend trying their original round donuts and the cake donuts over the filled shells. read more

How can you resist the temptation of fresh, hot, glazed donuts??!! I mean seriously people! They just melt in your mouth! I like chocolate ones but the glazed are a classic! I love watching the unbaked donuts go down the conveyor belt! Who doesn't? read more

I don't usually eat donuts..but when I do, I just get the original glazed out of the oven. Melts in your mouth and in your hands. Can't ask for anything else. read more

Krispy Kreme is a staple. Hot donuts, seasonal flavors, and coffee. It's fun to take kids to watch the donuts go down the "assembly" line. The hot donut sign was on, but the hot donuts were not available. I survived the trauma, but I had to soothe it by eating more donuts. Pity party of one, please! read more

I have only eaten there twice, due to the fact that I can't stop once I start. These doughnuts melt in my mouth,, way sweet and delicious. Just can't stop, no will power. So although they are awesome,, they are also addictive,,, maybe it is just me,,, read more

Have been to this place multiple times. Just to have their original glazed doughnut. Love them so much. You get to have them fresh, right as they come out from the hot oil and glazed. All in front of your eyes. Yes, you can watch the whole process standing there behind the glass. The original glazed doughnuts are just for 1.09 cents and when you walk into the store they offer you one for free. read more

We got 2 cake, 2 maple, 2 chocolate iced and 6 glazed to take home to Houston for family(they didn't all make it back). I had forgotten how sinfully good they were. So. Good. read more

I used to go to Dunkin Donuts on the way to work but This place has excellent customer service and the people at the window are always polite :) read more

If people made donuts to taste like heaven, these would be the ones. For a great price, you get unbelievable donuts. I may sound crazy, but I LOVE these guys. Made fresh from the factory (which is visible for customers), and there's tons of choices. Get some of these now. You won't regret it ;) read more

Rude staff at drive thru. They skimp on the filling in the doughnuts. The Oreo doughnuts are great. There are a lot of better doughnut places then this big box doughnut store. read more

The best valentine donuts because you get coupons, chocolate and a sugar rush simultaneously. The cappuccino better left for someone else. Can melt these in my mouth while driving 200 miles, boo hoo none of these jewels in Houston. Sweet staff too. read more

I've given up on the store at 12586 Research. I've had to walk out twice now without doughnuts because of the long wait. They seem to be understaffed with only one person helping walk-ins...and there were NO cars in line while I was waiting! Where are the staffers? read more

Very friendly service, especially this one specific worker. Very generous, I strongly recommend this specific KK location. Best donuts I've had. read more

Very convenient location and easy to get in and out. The donuts are consistently good and the same you'll find at all Krispy Kreme locations. Not really my favorite donuts, but their quality control is good and I know what I'm getting each time. My favorites are the Krispy Kreme original glazed. Still fascinating watching the in-store donut assembly line! read more