I love Krispy Kreme!! And I love the member program and the deals they send that I'm always coming in to buy donuts for my co-workers!! The place is clean...donuts are awesome! But only reason for such a low rating is...the morning staff are so so rude and not so happy to work at such a sweet shop! Jordan helped us today with our order and she did not look happy to be there or even take our order! I wish they would have the grumpy employees working another shift and the sweet ones in the morning because it's already rough getting to work, but then to deal with someone so unhappy doesnt help and puts a damper on your day!! Dont be a fun sucker...its Krispy Kreme....be happy n smile!! read more

First and foremost I really like these donuts! I also ordered an ice coffee with caramel. I received my order and drive off about my day. One sip of my ice coffee and I must say I was utterly disappointed!! It tasted like milk with a touch of caramel. I could not taste coffee at all... read more

I drive by this Krispy Kreme all the time and the hot line always seems to be on! I haven't ever driven through the drive through but there always seems to be a wait day or night. The one time I went in my wife and I were greeted with one free donut each by the manager while we decided what we wanted to order. The attendant was patient and she answered all the questions we had about the selection they had too. We got about five different kinds of donuts and all were as fresh as you would hope they would be. The bathroom was decently clean. Next time you're in, ask for a donut or donut hole and they'll likely give you one! read more

Good product, but the absolute worst customer service. They have like 5 things we can order, it's not hard, but the staff at this location has disappointing on 4 separate occasions. read more

The over night shift of employees the last two times I've gone will sit by the window on their phones and ignore everyone coming to the drive through. The second time after I left I went to the Walgreens across the street and watched 2 other cars go to the drive through and leave after being ignored. read more

I was in and out very quickly, and my doughnuts were 11/10 as usual! Can't go wrong w/ Krispy Kreme.

Gonna have to say goodbye to Krispy Kreme. Sell my stock and get rid of my coffee cup. Just like most businesses, they have had their heyday. It's all over now. I see many negative comments concerning Krispy Kreme now. Mine concerns the lack of filling in every donut I buy. I have made calls to complain, they send me a coupon, and I go get the same old crap. Time to move on. read more

Okay so this Krispy Kreme location gets three stars for the amazing doughnuts. Yum. Yum. Yum. The reason it does not get a full five stars is the new building. Someone somewhere decided to tear down the historic Krispy Kreme building that used to stand on this corner and rebuild an anonymous brick box of a building in its place. Ugh. read more

Been coming here since I was a kid. I always get the hot glazed donuts. The donuts are always fresh and hot. My kids love watching the donuts be made in the window. read more

Krispy Kreme - Donuts Near Me - Pensacola, Florida

Nothing beats Krispy Kreme! Avoid the pretenders (Dunkin) and spend your $ at the sweet king of fried dough!

For shame Krispy Kreme. Your route110 highway sign says open 24 hours....well that is not so. How about being truthful. Sign claims 24 hours and provides direction where to turn off and make left. 5:39 guy at door said doesn't open until 6:00... Drive up window says something else 24 hours....oh well About 5 workers in place, 4 appeared to be making donuts, 1 washing window. Typical fake news I guess. read more

I have always loved Krispy Kreme Doughnuts. However after this experience I am unsure whether I should return or not. I will not expose the young ladies name due to respect. Last weekend my Boyfriend and I were craving donuts for our cheat day. We went through the drive through and asked for a dozen donuts with 4 glazed, 4 strawberry, and before I could ask for 4 chocolate sprinkled I was interrupted by her saying "anything else". She then said they were out of Strawberry and we asked for chocolate sprinkled to substitute. After changing my mind i just decided to order chocolate glazed. After I told her to make this transition she said "anything else" and I asked to order a mocha coffee and once again before I could ask for a caramel coffee as well I was was interrupted by her saying "anything else". I brushed off her rudeness and drove up to the window. She did not greet us or anything all she said was "who knew making a decision was sooo hard " in a sarcastic tone, handed us our order, closed the window and that was it. I'm very dissatisfied in this service. Whether you are having a good day or not the costumer is not the one to take it out on. Krispy Kreme Doughnuts are my favorite, however their service is not. read more

Still disappointed that our Krispy Kreme in Kentucky closed. Getting a glazed KK hot off the line--what's not to love? If we see a KK store when traveling we stop. The grocery store ones are NOT the same. read more

Krispy Kreme - Donuts Near Me - Pensacola, Florida

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The employees here are extremely rude to customers. We went though the drive through and the employee impatiently and repetively asked what we wanted after we had asked for a second to look at the menu. Once we were ready, she mumbled over the speaker so we politely asked her to repeat herself. She mumbled again and we had to ask her to repeat herself again. This didn't bother us at all until she screamed into the speaker, shocking everyone around. Another employee had to take over due to her behavior. We were then able to order. read more

Great Donuts! Great Staff! If you are visiting Pensacola FL or you live here you must visit Krispy Kreme! read more

Krispy Kreme - These fresh Donuts and friendly staff... makes the trip well worth your while. - Donuts Near Me - Pensacola, Florida

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I love the new building. Yes the old one had lots of memories for me - like many others, it was an after-club hangout for coffee and carbs and chatting with the local homeless who were getting endless refills. Yeah, I'm maybe going way back.... At any rate I love their donuts. Some say they are too sweet and prefer Dunkin Donuts. Honestly it's hard to find a bad donut. Krispy Kremes are consistent, fresh, tasty and great for that sugar coma that I need after a night partying. I've never had bad service. In fact I frequently get a free hot donut. I love their coffee. It's one of my favorite brands. I miss you Cervantes KK! Whenever I'm back in town I visit every other day so maybe I'll see you again soon :^D read more

This owner has to be the cheapest Krispy Kreme manager I know. I always go to Krispy Kreme for the 50% Military discount..... ALL AROUND THE COUNTRY!!! You'd think with Pensacola being in the middle of 6 military bases the manager would GLADLY do it here! NOPE!!!! Maynards it is! read more

Was so excited to pick up Krispie Kreme for my kids, driving an hour to get there only to find out the next morning the whole dozen of cream filled donuts didn't have any cream filling! So disappointed!! read more

So I'm new to Pensacola and I came here and just happed to order a small mocha and I think it was the manager was talking to me for a second and asked me how I was liking it down here and if it was a good move and I said it was good and has been great then he shook my hand he said welcome to Pensacola coffees on the house and no charge whatsoever it was awesome!!! Definitely would recommend this location and I will be going back! read more

Doughnuts are great, but every employee seems to hate their job in this place. They move slowly, they appear worn down and like they just don't want to be here. read more

I am extremely disappointed in how rude this location is. I pick up donuts for work frequently and today was no expectation when I went through the drive threw, I asked the cashier a question and she turned about and slammed the window shut. When she opened it back up she was extremely rude and would not let me use my points, just to get out of there I paid with my card. I also ordered medium drinks and was given a small,and when I asked about that the cashier shut the window again. It was so rude it was almost humorous. Extremely disappointed in the service here. read more

My husband and I just spent 45 minutes in the drive through. Not a single car moved for 20 minutes. That wasn't a big deal. What was a big deal is that when we finally got to order screen my husband was cut off three different times by the employee for various reasons. The employee even told my husband to stop his order so he could deal with another customer. Then when we arrived at the final window, the same employee didn't greet us with anything more than an eye roll and a demand to repeat our order. The employee was completely rude and unprofessional. Worst experience I've ever had at KK. read more

What else is there to say? "HOT" Krispy Kreme donuts and a chocolate milk to wash a few down. The donuts seem to melt in your mouth. Delicious! read more

Super nice and friendly staff. Donuts are delicious. We don't have this franchise where we are from so we always enjoy dropping by when we are in the area. read more

Love this place and the staff wonderful doughnuts great location 9th Avenue and Cervantes

Donuts are amazing. But the service was lacking. Half way thru my order the girl walked off and I had to wait another ten minutes for someone else to retake my order. They are all over the place. And the drive thru is even worse read more

Service here is poor at best. They don't listen and are borderline rude. The facilities are dirty and employees are always using the bathrooms. Donuts are basic Krispy Kreme, nothing special if they aren't hot now. If my daughter didn't like looking at the assembly line process we would avoid. read more

Haven't been to krispy kreme in years and i was very disappointed when ordering at the drive through and discovered that they don't have chocolate cake, powdered, cheese cake, or any of the other flavors that we specifically went there for!! From what I understood they weren't just out of them, they don't even serve them anymore? Ended up getting 6 glazed "hot now" and 6 sour cream, and sadly they were much smaller and flatter than ever before... and this "assorted" box of 12 cost $11 in total... it did satisfy my sugar craving but overall, not worth the trip read more

Extremely poor customer service! My boyfriend, sister, and I went and the lady was rude and impatient. Every time we said an item we wanted she immediately said "Are you done now", then she split our order up into three orders and became extremely nasty and slammed the drive thru window when we told her it was supposed to be one order. She even muttered "stupid white bitches", and that is not the first time and employee has made a comment about having to take our order because we are "stupid white botches".We will not be returning if this is how they choose to treat their customers. read more

The coffee is fine, but the doughnuts are to die for. There is nothing like getting a hot Krispy Kreme doughnut--they are phenomenal and melt in your mouth. So, if you come in when the hot light is on be sure to ask for hot doughnuts (from other reviews, it sounds like you might not automatically get them if you just ask for glazed) Ever since I was a kid, I liked watching the hot doughnuts being made and in the new building, there's a big glass window with a step that is perfect for kids to look through and watch the process. read more

The heat coming off this garbage of an excuse for a Krispy Kreme was hotter than it was outside! The employees allowed certain people to the door to get their order but turned away others saying the dining room was closed. You had to use the drive thru even if you ordered ahead and they had no system in place to bring out the donuts for you. What's the point in buying them online if you have to wait in line anyway at the drive thru to tell them your order?! Absolutely a joke!! read more

I hate Krispy Kremes but our kid really likes it so we go after school sometimes. I get mediocre service here but no one has ever complained about the doughnuts so I imagine they're pretty standard. The girl at the counter told me they have fresh hot doughnuts between 530 and 730am and 430 to 630pm. read more

Food is good, service is not. Won't be back. I'll get my Krispy Kreme fix at gas stations that carry them.

Horrible management! An ice coffee here consists of ice cubes and scolding hot coffee poured over. I know Pensacola is a bit slow, but this is ridiculous! read more

Nummy nummy in my tummy, gained me a few a few lbs ;) fast and easy ... just how I like em'!

I hate to even give them 1 star. The cream filled donuts were ok. They didn't seem as fresh as other KK's. The service was terrible. The young woman didn't even say "Can I help you?" So I had to ask her. She was extremely rude and acted as if this was the last place she wanted to be. She wouldn't look at me, insulted me when I asked for a hot glazed donut for my daughter (in TX, OK & MO you get one free donut when the light is on but not here, they're .99) and charged me an up charge of .20 per donut on a dozen mixed donuts. I have never been treated so rudely at a KK's. You know it's bad when my 12 yr old said "Mom, she didn't want to wait on us but did you see how she completely changed when she waited on the people behind us? She was laughing and I think they were her friends." Customer service is very important to me and I will not be back to this KK's even though in the past we always ordered them here in FL. read more

No work ethic at all!!! There are 8 red shirts in here doing nothing at all. Nothin coming through the drive through. You would think that they would be able to help the gentleman at the counter. I watched for 4 minutes as he stood there and the employees were just talking to eachother or chatting with other people who weren't trying to buy anything. The old man finally said excuse me!! And they gave him attitude. I gave it 2 starts because there was 1 employee running around trying to do everything. read more

Staying in Pensacola for the week. I have gone 2 different mornings to get their caramel latte and both times the workers have either not listened to the fact I said "hot" or that I said "caramel".. I love Krispie Kreme!! But I do believe they need to hire better employees before they start losing business. read more

Such grumpy employees!! Please make it a good experience for kids, especially when going to KK is a big deal.

Being the only Krispy Kreme in the area, I was truly hopeful that this establishment would bring me my doughnuty comfort well. Nothing but nostalgia rolls in when you look at the donuts coming off the line and workers being nothing but cheerful. My only complaint would be the long line but that's understandable since I came when the hot now sign came on. read more