The RANCID oil smell started when we were still outside the building. We should have turned around and walked back to the car. Since we had promised a group that we'd bring two dozen Krispy Kremes, we were stuck. The clerk didn't know how to scan the code from the ap on my phone. She managed to get us the BOGO price by entering our phone number instead. When we got back to the office and opened the boxes, the doughnuts tasted as rancid as the oil smelled. This is NOT the place that cars were lined up all over the parking lot to get their first chance at Krispy Kremes. I've taken the ap off my phone & will never repeat this mistake. read more

On website/google maps it said the store was open. I showed up only for there to be a piece of paper saying they closed early for the day. They will be open again @ 7 am. I called the next day , nobody picked up . I showed up @ 8am only to be told they arnt open until 9am. Terrible service at this location . Update your sh*t. read more

Place should be shutdown, outside looks like it's been shutdown for years, customer service is rude and majority of the menu is discontinued. However, you would not know that by looking at the menu because it is not updated. read more

I love Krispy Kreme but this place is never open when I come visit and they make their own hours.

Doughnuts were dry even after we put them in a toaster oven they were just plain nasty very disappointed not what I remember will not go back read more

They always are snappy and crabby. They hate when people come to order because then they actually have to do their job.

Friendly staff. Delicious treats. Coffee was yummy. Will make special trip to go back.

On 8-9-23 at 7pm Never even got to order.... Went to the drive through and nobody answered, so we tried to go inside and they said it's drive through only, except when I went to the drive through again nobody answered.... Again! I even tried calling the store the second time around and they didn't pick up the phone either! If you want business try acknowledging your customers read more

Haven't been here since they opened. The place was filthy and the employees were depressing. No people skills whatsoever. Not even a thank you. Won't be going back there anytime soon. read more

We made a stop today at the West Allis location because it was "Talk or Dress Like a Pirate Day? You could either talk like a pirate for one donut or dress like a pirate and get a free dozen glazed donuts. We did the later. There is nothing like a hot glazed donut. it's so soft and the glaze is perfect. It's also pretty neat to watch the assembly line process. We walked right in and out no lines considering they were giving away free donuts. read more

Krispy Kreme - Talk like a pirate day - Donuts Near Me - West Allis, Wisconsin

Fast and friendly service. Great donuts. If I dont have breakfast at home this is my go-to spot. Nice variety of donuts. read more

It's pretty disappointing ordering 2 dzn. Krispy Kreme's THEY ARE COLD!!!! WTH!! And ABSOLUTELY NOT MADE THIS MORNING!! Might I add very embarrassing! YOU GUYS SUCK!!! I am not giving you a star! It's the only way it lets you post a review! You still suck read more

Overview - Their donuts are o so delicious. Food 5/5 Customer Service 2.5/5 So many donuts. And every single one looks fantastic! I enjoyed a Kreme Filled and Chocolate Cake donut and both were outstanding. Could easily pound down a dozen by myself. It's pretty sloppy inside. Decor is messy, nothing looks appealing. Employees could care less about impress service. But the donuts... THESE are the donuts you want. read more

Krispy Kreme - Sloppy on the inside. But these donuts are irresistible. - Donuts Near Me - West Allis, Wisconsin

The line was really long for the donuts but the customer service was awesome - and of course the donuts were too. They gave us free donuts for everyone in the car with our purchase of a dozen donuts and 3 lattes. It was unexpected and much appreciated. read more

Only drive through, long line, didn't have the first 3 types of donuts I ordered, was told to pull forward before giving my order, then asked at the window what my order was. Looked completely lost. Not worth the time waiting. People were leaving in the drive through line it was taking so long. read more

Where do I begin? Only the drive thru is open so the lines are long and slow. And when you order, it sounds like the person operating the drive thru has no idea how the menu works. If you ask for an original glazed donut, the most basic donut they sell, they have no idea what you're talking about. If you ask for a half of a dozen of them, they'll give you a random assortment and you're out of luck, even if you ask for a receipt. Half the donuts look god awful and kinda stale. If you order from here, make sure to repeat yourself multiple times and then open the box of donuts in front of them to check that they gave you the right order. This will work the best, and it'll only work 60% of the time. Maybe go to dunkin instead? They have messed up my order every single time I've gone. I once ordered three donuts and they only gave me two and only one of the donuts was one I actually ordered. read more

The staff at this Krispy Kreme donut shop are the best!!! They were so kind and patient with my kids as they each very slowly picked out their donuts. My kids were so mesmerized by seeing how the donuts were made and they even offered them warm and delicious samples. It was a beautiful and special visit for myself and my family. I can't say enough great things!!! read more

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Ordinarily you get served ice cold donuts but today they were supposed to have opened at least 10 minutes ago and they're not open. There are several cars outside but this is the worst Krispy Kreme franchise I've ever been to. I drove about 20 minutes to get here and you can't even call and check to see if they're open. Please don't waste your time read more

Amazing as always friendly staff and fast service Location is in a very busy area and if there's a doughnut sale you can forget about this location the line is usually 3 hours long / they have tow trucks waiting to tow anyone who park in any other parking lot other than Krispy Kreme never seen anything like this before read more

No maple glazed or blueberry cake for a whole year. If it's on the menu, y'all gotta have it

Last few times I've visited I've been very disappointed. They have a very few selection, literally they only had glazed, strawberry and chocolate sprinkled donuts...that's it! They never have any of the specialty donuts they promote! There were more donuts on the floor than on the trays to sell. Service isn't the best either, sad that this is the only Krispy Kreme in the area. Better off going to the grocery store down the street and picking up donuts there! read more

I'd have to say that I'm a happy camper after getting my fresh original glazed donut with the hot light on! It was my second visit since this summer (the previous visit was during the day without the hot light!) after living in Chicago for two years, where KK wasn't as easily accessible as it was when I lived in Orange County, Calif. I'm happy today! It didn't hurt that KK had the promotion if you bought 2 dozens for $13 since it was Friday the 13th! I was serviced by Stephen and he was helpful and acknowledge between the different donuts and promotions that were going on. Thanks for satisfying my cravings! I'm sure I'll be back soon. read more

How you guys gonna have donuts but not serve coffee? Asked why they aren't serving coffee and was told that they just didn't make any. Well, make some. At least Dunkin' is across the street because this place is going downhill read more

Drove 5 hours to pick up our 60 dozen donuts for a fundraiser and when we arrived, we were greeted by blank stares and unhelpful remarks from employees about how "this should have been done last night". Have to say, it's unlikely we will he doing this fundraiser again. read more

I got a buy one get one coupon for a dozen glazed donuts from a survey app that I do on a regular basis... I decided to use it to treat my office mates. Elena Helped me at the drive-through and was the nicest ever considering I had never used this application before or redeemed any rewards. I just want to say thank you so much for a quick and helpful transaction! Everyone will love the donuts! read more

Never open. sign will say the drive thru is open but it never is even though staff is visible inside.

The moment you step through the first set of doors, that amazing dough fried in lard smell makes you forget what you were just talking about and smile! I wish they always handed out that coveted "freebie" while waiting to order! read more

There's no question about how good their donuts are but the service on this location is really bad. We walked in, 4-5 staffs were standing around doing nothing, not even ask what's customer want to order. 5-10 min later they started asking then when I checked out, of course they didn't get my order right and still argued that she did it right. Horrible service! read more

The media hype is spot on, this chain is certainly going downhill fast. I grabbed a dozen donuts for an early morning gathering a few days ago, the donuts had an unusual brown discoloration & tasted of old used fry oil. Now, Glazed & Sour Cream Old Fashion donuts shouldn't have a brown hue when fried in somewhat fresh oil. I'm sure KK has reduced the frequency between oil changes. Plus, the donuts were skimpy in size compared to previous visits. I've heard business was bad for Krispy Kreme, but cutting corners isn't going to make things any better. It will just get the doors shut quicker & permanently. Three cars in front of me at the drive-thru & it took 14 minutes before I was able to pull up to the service window. Then, the cashier asks " What was your order?" Krispy Kreme is krispy crittered in my book, I won't be coming back. Too many other better alternatives out there. Service & product suck! But, I'll add an extra star for the nice looking facility. read more

i mean how can i not give a 5 star. Cheap Donuts and so many options!! I love this place minus that is only one location :(. I would def try the original which is still my favorite but i am sure you will one that you like. they also give free samples if you ask nicely :) read more

It's a work tradition for us to bring in a "treat" on our birthday. For mine, I chose Krispy Kreme, and drove an hour out of my way to grab a dozen originals at this store. SO worth it. Hot donuts straight off the line, friendly staff, quick service... I especially appreciate the "Baker's Dozen" - They give you 12 in the box, and one in some Deli paper so you can "sample" it then and there, or once you're back on the road. Absolutely no complaints here! read more

Who doesn't like a hot, fresh delicious doughnut from here? I mean it, who doesn't? These doughnuts are great. I like to obviously get my hot, fresh doughnut when the lot is on as well as the raspberry. Overall, delicious doughnuts and reasonable prices. I'll be back. read more

Fresh, hot ORIGINAL GLAZED DONUTS. This is all you need. And once you have it, it'll be all you want. Call to ask in when they make their donuts fresh, so you can them when they are best. I'm not sure about when they make them in the morning, but I do know that they start a fresh batch at 5:30 PM as well, so catch that conveyor belt if you missed the earlier ones. read more

This place sucks no glazed doughnuts when they open very slow service and rude. Get your act together

Donuts are good but I got two iced lattes and they were disgusting! Practically just milk and caramel, no coffee. What a waste of my $10. Not going back read more

I sent my husband in for a dozen glazed and a dozen pumpkin spice. He came home with one dozen crullers. He went back and they screwed it up again - instead of pumpkin spice we got a dozen overcooked glazed. I'm not even going to tell him - there's no point in trying to remedy this because clearly they have braindead, uncaring staff working the counter. That aside, and that's a lot to put aside because I was going to make pumpkin spice bread pudding - gritting teeth, deep breath - that aside I love KK in general. The donuts are little works of art. But unfortunately you're better off getting them elsewhere. read more

Drive 13 miles out of my way to the location in WI... it is currently 8:28am... and NO DOUGHNUTS! They said they didn't make anything fresh yet this morning! Not even regular glaze. I'm starting to HATE this location, but nowhere else is in the state! My daughter is so disappointed and so am I! Do better in your hiring process! read more

It's been about 3-4 weeks since they made any fresh donuts as far as I can tell (from google reviews). One month ago is the last time anyone commented about watching them make fresh donuts. Anyway, I stopped yesterday at about 6:40am and they weren't open. There were two guys inside acting like they were working on the machinery (I say acting because I'm pretty sure now that's what they were doing, I'll come back to that.) No signs on the door, nothing really telling why they were closed (They open at 6:00.) I wrote it off to broken machines. I went back this morning and they were open but they were not making donuts. There were big green boxes holding what I'm sure was a delivery of donuts from elsewhere. My guess is yesterday their delivery was late so they just locked the doors and pretended they were working on the machines, rather than just maybe putting a sign on the door. Weird, but ok. They do not have any cake donuts, only various forms of original glazed and filled glazed. And nothing hot, or fresh going on. I give 3 stars because I actually got good customer service. I don't know what the guys name was, his nametag was illegible, but he was very nice and probably in a pretty tough spot, so they get a 3 only for his smiling face this morning. My theory is this location will close soon. They certainly can't expect to continue to function this way much longer.... I know I won't be back any time soon. There are too many other really excellent donut shops in West Allis to waste your time and money on shipped in, day old donuts. read more

Who doesn't love Krispy Kreme? I came here when they were selling glazed pumpkin for one day. It was a drive and required me to get up early but the donuts were delicious! The restaurant was clean and adequately staffed. read more

Krispy Kreme, I adore you but I always loose my head with all the flavors and free samples. I always wind up talking to someone that gives me at least six doughnuts....and I feel gulity (thinking...would it wrong...to say hey thanks..I'm full now...LOL. So I always buy a dozen, that I know I won't eat...so put them off on friends and relatives...because i just gotta share this goodness...Damn you Krispy Kreme...the conflict you add to my life...you are so bad for me and good and fresh when the lights on :) Enjoy!! read more