Absolutely the place I nave ever taken my bike. Complete professionals. Impeccable shop. Ed & Bruce…read moreare excellent, thorough & honest. I've had my bike for 22 years and I wish I had taken it there sooner! Larry

Have had a variety of bikes cared for, over the past 30+ years, by Delzani Cycle. This is a shop…read morethat values Craftmanship. Their work is superb, their prices are fair, and they are really great to work with. Fun guys that absolutely know what they're doing. This shop will NOT disappoint.

Let this serve as a major red flag to anyone considering entrusting their vehicle to ClevelandMoto…read more Based on his rhetoric and professed expertise on all things Piaggio and Moto Guzzi as relayed to me during our initial conversation, I anticipated a knowledgeable and thorough evaluation and repair of my new, under warranty Piaggio Beverly 400 from Phil Waters. At 350 miles my oil warning light came on. I did NOT purchase the scooter from ClevelandMoto but, as the closest authorized Piaggio service facility, I took it there for repair where I was assured by Waters that he'd resolve the issue. Over the next month, after multiple phone calls and an additional personal visit to his dealership at 2 weeks after drop-off, I was told that his request for parts from Piaggio was denied and that I should contact Piaggio personally to motivate their regional service managers as he could not execute the repair - allegedly a full wiring harness replacement - without their involvement. I contacted Piaggio Corporate and they responded and intervened almost immediately. They communicated with me and ClevelandMoto in a timely and professional manner via both phone and email. However, at day 28 with my scooter still in his shop, I was notified by Waters/ClevelandMoto that the repair had not and would not be executed due to man-hours required for the repair and parts availability. At that point, after 30 days of down time and with no repair, I was advised by Piaggio Corporate that dedicated national technical support along with guaranteed parts acquisition were made available to ClevelandMoto, and, as their dealer showed a continued reluctance to initiate a repair, I was directed by Piaggio to have the scooter transported at their expense to a different Piaggio dealer. On the day of pick-up I requested a work order and was told one wasn't available. I was also advised by Waters to pursue a Lemon Law action against Piaggio. The scooter was transported to Pony Powersports, Columbus, Ohio, and an electrical fault with the oil sensor was located and repaired. Total warranty time charged to Piaggio - 2 hours. Kudos to both Piaggio and Pony Powersports. They did in 2 hours what ClevelandMoto and Phil Waters couldn't or wouldn't do in 30 days.

I absolutely love Cleveland Moto! Phil is absolutely wonderful and incredibly knowledgeable and…read morehelpful in finding the right scooter. We ended up purchasing a Vespa and I am so happy we did. The purchasing process was easy and straightforward, and since the scooter I wanted was in the store it only took a couple days to get everything done and take her home! I would recommend anyone looking for a scooter to come here, and the people here are awesome and make the experience really fun.

I'm noticing that google reviews are 5 stars and generally no specific. Then I'm seeing 1-2 stars…read morefor specific people who got "screwed over." Yelp confers the negative reviews. Specific cases of people getting the shaft. Feeling mistrusting with this shop. YOU HAVE BEEN WARNED. Took a bike here for a grinding noise and the shop replaced BOTH rotors and charged for parts and labor to only have the grinding still remain. I'll be taking this up for a third attempt to actually have the issue addressed this week. Also noticed that they phish for business when you arrive. Not sure if they are hurting for the business?? Red flag?

They really go above and beyond to accommodate anything you may need. I told him my situation and…read morehe did everything in his power to help.