Worst hotel ever. We waited 3 hours in line to register after a long flight. We paid extra for ocean view but didn't get the ocean view because according to the they had no more rooms left. That was a lie! Room accross from ours was an empty ocean view that they kept to use as a model to get people to buy their time share. They used salesman tactics and were very loud from early morning hours. We were unable to sleep because of it. Basically all this hotel cares about is sales, if you are a time share member already they could care less about you. The hotel and rooms also smell of mild mildew. Stay clear of this very expensive dump. Spent a lot of money for this vacation on my to have it ruined by staying at this dump. Choose wisely. read more

This place is absolute FILTH. We'll start with our arrival, check in took over an hour and half- there goes the whole day since we arrived later in the evening. Next we'll talk about the cleanliness of the hotel which would be -10000/10. Hair balls on the floor, musty hotel rooms, stained pillows and this is all during a pandemic just as a reminder. Basically don't stay here until you want to catch a case. read more

Krystal Cancún - Filth - Resorts Near Me - Cancún, ROO

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Let me just start out saying that check-in took forever this is a very beautiful resort but there's a lot of problems it's over 30 years old and when we stayed here for a week both elevators went down we only can use the service elevator so we're talking about 3,000 people using one elevator everybody I talk to had problems with the air conditioning in the rooms they refuse to fix the air conditioning they refuse to fix the elevators they kept giving us the runaround oh sir we will fix it we will fix it the whole week we were there they never fixed anything read more

Krystal Cancún - Resorts Near Me - Cancún, ROO

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Booked a stay at the Krystal Hotel (aka Hotel Krystal and Krystal Cancun) from 1/4/2021 to 1/8/2021. I regret the purchase. I'll just make a list of the reasons why I wouldn't stay here again when I come back to Cancun in a few months. 1. Upon checking in, you are given a plastic, blue wrist band that you cannot remove. If you lose it, there is a fee. If you came to Cancun wanting to feel "free", you may not find it here. I feel bad for people that have their wedding/graduation parties here since it'll be hard to hide your wrist bands in the photos. 2. You are given the option of paying $60/day for breakfast, lunch, and dinner. I am really glad that we tried the dinner buffet before I purchased the plan. The food is limited and pretty bad. The meats were chewy and overcooked, we found a hair in one of their tomato dishes (and informed the server), and there is a fee for every soda refill. 3. The walls are very thin. I can hear our neighbors and the people in the hallway very well. There is a door that connects to the adjoining room. 4. The restroom did not have a cup in it. You'll have to just lay your toothbrush on the sink. 5. The main thing that soured this experience was the hotel's aggressiveness in trying to get us to pay for a timeshare. Today, Lupita from the hotel's excursion department called our room and told me that they were giving us a complimentary breakfast. We went downstairs only to find out that it was a scam. The excursion department wanted us to sit through a 90-minute, timeshare presentation. We sat there for 10-15 minutes before I got upset and told them that they shouldn't offer free breakfast without telling the guests that it was conditional upon sitting through a 90-minute presentation. 6. They don't exchange foreign currency here. This is a biggie for me. Of all of the hotels I have been to this is the first one that does not exchange currency. 7. The elevator stopped working on the 2nd to last day of our stay. We had to carry our luggage down from the 4th level. 8. When we checked out, the hotel told us that we drank 2 waters from the mini bar, which we didn't. I guess the other reviewers were right about this place trying to charge patrons extra for no reason. 9. They don't provide hand towels or face towels like other hotels. Also, there is no restroom fan so the mirrors will be very foggy after every shower. read more

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My next door neighbor her room was flooded Walls are falling apart Horrible please stay away Complete disaster read more

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For our vacation in Cancun, Mexico, my parents arranged for us to get a timeshare "condo" through their RCI membership. The hotel is nice with a lot of nice staff members. However our 2 week stay was bittersweet to say the least! The moment we arrived at the Cancun International Airport, so many things went south that I could write several pages just on our first day alone! Because both of our phones stopped working, I was not able to inform the hotel that we would be arriving late until I was able to borrow a landline at a place of business. When we finally arrived to the Krystal, I was reprimanded for not letting them know what time we would be there to check in. But I explained that we had no idea about our time frame. Anyway, we finally got through the check in process, in which our friendly bellboy Pablo, proceeded to gather our luggage and guide us down the long hallways to our room on the ground floor. While the hotel entrance was made to look grand with it's marble flooring and spacious lobby, our room was kind of average, but did the job of being a place to stay. I guess we qualified for the no-frills economy room, because it didn't look like the videos on their website. I must say though, the exterior of the hotel has the bragging rights! Beautiful ocean views (especially if you get an upper level room). The pools are luxurious! There are 3 restaurants, 3 bars, a coffee shop, gym, spa, and a few small shops all within the confines of the hotel. All guests must wear a "permanent" color coded wrist band that shows you are a true guest of the hotel and be able to use the private beach. They are very strict on who comes and goes. Back to our room....we had a small kitchenette complete with small fridge, sink, microwave, a blender, a coffee pot and toaster. There is a flat, large screen TV with limited satellite service. Most shows of course were in Spanish. Our TV didn't always get the best reception depending on the weather I guess. There is free WiFi that wasn't always dependable. But I think the worst part of our room, was that the bathroom was old and decrepit. It was obvious that fresh white paint was used often to cover up flaws. Someone did a bad job at filling in holes, cracks and caulking. No craftsmanship is required here I guess! The toilet was old but adequate, but the shower was the worst! A tub with poor caulking, permanent moldy areas, grey spots in a white tub and the shower switching from cold to hot or vice versa during your shower time! And should I mention the large, but thankfully dead cockroach under the sink? I also suffered from itchy, scabby, bite wounds around my ankles that lasted for our entire stay, plus an itchy rash on my chest! Mosquito bites? Heat rash? Allergies? I'll never know!!! We also endured several days of stormy weather in which the hotel had many areas where the roofs leaked and the halls would gather puddles of water. Buckets and towels seen on the floors were a common occurrence. At least the food served at the buffet restaurant was OK and inexpensive. I could elaborate more on the experiences we went through, but I'll stop my review at this point. We had a lot of bad luck, and can't blame it all on the hotel. Just like most places, some people have a great time, others not so much..... https://www.youtube.com/watch?v=Ivo51SdLfN0 read more

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This place has bad service in the restaurants our drapes were dirty mold in the bathroom around the sink mold on the ceiling and the lights in the bathroom drip water for three days that supposedly they fixed because we were delayed it two hours getting into our room read more

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We stayed in a club room with a view omg it was really gorgeous. The resort was really beautiful, elevator was super slow took the stairs most of the time . Check process was also a little slow but the from desk was extra friendly I totally forgot her name but she was a sweetheart !! The room was 4/5 I was expecting it too look bad due to reviews but the room was clean and View AMAZING!!! Like wow I woke up and felt like I could touch the ocean. The beach was super clean & again beautiful. We had some bad run ins with sushi chef & the staff by cabana but I will not let that change my mind most of my experience was just great . The food was ok I expecting better :( I will comeback but I will not do all inclusive again the food was okay the Drinks were okay as well. Overall my experience was a 4 star experience!! read more

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This hotel has to be one of the worst in Cancun. rooms are far from nice, no sound insulation you can hear every conversation in adjoining rooms clear as day. The water in our room came out yellow and our A/C didn't work. The pool was okay, but we were harassed by hotel staff constantly to see our wristbands. The lady at the starbucks coffee stand in the hotel made our coffee completely wrong, and when we asked her to please remake it to our order she rolled her eyes and didn't even remake it. Our room keys worked twice during our whole stay and we needed to ask around and go up and down the elevator every time we needed to get into our room. The staff is rude, and the concierge isn't knowledgeable. When we wanted to take a ferry to isla mujeres, he told us to go at 3pm, which was the only time the ferry did not leave. Horrible hotel. DO NOT STAY HERE. read more

I'm very pleased with the service provided by Antonio and the manager. Manager gave us exceptional customer service even we came in late almost 2100. These employees made us want to comeback to this hotel in our next vacation. read more

This Hotel is absolutely disgusting and will definitely never stay here again. Upon check-in our group was disrespected from one of their employees named "Alejandra"; when asked to be placed on the same floor she rolled her eyes and said she would look into it. 30 + min passed and we heard she was working on a VIP reservation instead of ours. Why call us to check-in if she was busy?????We then told her it was fine if both rooms were not available on the same floor, she then grabbed papers and slammed them against the keyboard and told us to leave and come back later!!!! Worst experience. Her uniform was completely dirty; what a bad way to represent the company. Now the awful part!!!!......... The rooms were completely out of hand, DISGUSTING. Rooms Filled with Mold everywhere the beds, curtains, and overall the bathroom (please see pictures attached). Maintenance is awful. Patches of white paint are seen everywhere, rusty parts, rusty hair dryer that might catch fire or burn someone's hair. read more

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Every time I go to Cancun I stay here. The location is great, probably the best! The beach is right outside, they have an amazing pool & great drinks. I usually order room service for breakfast which is great for the price. And it is walking distance of all the bars/clubs and shops. All the tour buses will come here as well. We never use a car when we come here. The rating is because the room isn't anything special. Get a high room with a balcony because the view is amazing! read more

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The following text is what we received; Krystal International Vacation Club has responded to this consumers complaint. The contract signed with KIVC does not mention the rental or resale of weeks and therefore this complaint may not be honored by KIVC. Since writing this review we also filed with the BBB and just received a response from Krystal International Cancun that their contract doesn't have anything in it about renting out the property, yet their whole sales pitch is how easily this club is to be an owner because you can rent it out to take advantage of the savings. So in a response from them (Krystal International Vacation Club Cancun Mexico) they are stating to us that they aren't honoring what they are selling. Krystal International Vacation Club goes through Resorts Advantage, so they can make another loop hole for Americans to jump through. During the sales pitch over a year ago we were lead to believe that we would be able to rent our weeks through Latitude 21 to help pay off our weeks. That has been an issue and very burdening to us personally. We paid Latitude 21 twice. They just called again the other day and wanted more money, but we started asking questions about why they hadn't even rented out one week and they said they same thing that they had said the last three times that we spoke to them except one change. They told us that we weren't eligible to rent out in the first year which was the first time they had said anything to us about not being to get the space rented. Each time we had spoke with them before they stated that it took time (90 to 180 days). That time frame has past several times. We understand that Latitude 21 is a third party, but without being able to rent out the property we cannot afford it. We have paid several thousands dollars to the Krystal resort and Latitude 21 and have not used any of the weeks. We have owned timeshares before and know that they are a burden, but they weren't as misleading as Krystal International Vacation Club. We have contacted them several times and they just keep sending a bill each month with a promise that they will look into our concerns. We have never been in such a run around with a vacation club and not been able to use it. We are avid vacationers and been all over the world using all means of vacation deals. (not rookies) read more

I give this stay 5 stars. My experience was great! The people are very nice, many food and drink options, nice beach and facility! Azael and Saray were amazing servers by the pool and on the beach! Thank you and will visit again! read more

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Please do not stay here. Whole heartedly should have listened to the reviews. They Scam with the time share and turn your stay into a car sales pitch... Waste of time Sanitation needs big improvement We had a key situation where they cancelled our keys when we had another nights stay so we had to walk far to the front to talk to the service desk. Rooms are all far Buffets are ehhh All inclusive wasn't worth it Bland foods and you still gotta pay a delivery fee for room service We should have paid like 200-500 more for something better. Damnit read more

Location is key for anyone that loves the beach, we chose this hotel cause of the ocean view and we love to swim.. I usually get up really early grab towels and place them on the best spot on the beach. Like they say early bird gets the worm!! Service: I advice anyone that is checking in please cut down on your thousand questions cause it slows up the check in process for the rest of us..Plan ahead call the hotel before your trip to save the hassle and YES the people that work here deserve a little respect and YES they do speak english.. How rude on some reviews here about how the guests just talk so bad about these employees. They are here all day in the sun and it's hot out, just so they can service You! A little more compassion and a few dollars for a tip really goes a long way believe me, I tip!!! Rooms: The rooms are great not in the best shape, but give me a balcony with two chairs you won't hear one complaint coming from me. The showers are good there is hot water, maybe not like what we are use to at home but it still gets the body clean. If you plan to be boring and watch TV all day good luck most of the stations are in Spanish, last time I checked we are in mexico not florida!! Bar: All inclusive you are entitled to free drinks, the top shelf liquor or beer like corona is at an extra fee but I am not a big drinker a few margaritas with a splash of Jose cuervo gets the job done, also anyone that orders those silly pineapple head drinks which takes about 10mins to make, only leaves us waiting a while for us to get our drinks!! Also tip the bartenders one dollar goes a long way!! Food: I enjoy the breakfast it's my favorite meal of day so I usually fill up on fresh fruit, manchego cheese, coffee, and a couple of eggs sunny side up! Really simple and yes a few dollars for a tip again goes a long way. The pool area has snack bars that serve a great burger, fried boneless chicken wings which go so well with a margarita. Also fish tacos, nachos and a bunch of other junk comfort food LOL!! Overall it's a great place and this location is next to all the club's so at night you will be hearing music so if you want quiet this hotel is not for you, and if your room is not an ocean view, you will be even more miserable nothing like having the door open listening the the ocean before sleeping, you will wake up more realxed.. One last thing I want to give a shout out to Oyuky, she is the sweetest person that works at the front desk, she is Korean Mexican with a cool name! Look for her cause she does speak English like everyone else, and can get things done for you!! That's all folks so to anyone reading and wants more information please feel free to message me on here and I will answer any question you may have! This is what YELP is all about!! read more

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Fantastic customer service and a lovely experience with the family. The entire staff was more than accommodating, kind and helpful, but we wanted to give a special shout out to Salvador for making our stay truly memorable! Thank you read more

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I loved staff very friendly and we had an amazing view , we had a great fun week here I recommend it

ZERO stars! Hate is not a strong enough word to describe this absolute hell hole. The pool is filthy! We asked to be put in a "quiet" room. We know Cancun is loud and brought ear plugs for sleep however they literally placed us in the loudest room in the resort. We are only here because our flight was canceled and the lovely Hilton was sold out, we could not extend our stay with them. So here were are in the pits of hell. It's 3am and the base is so crazy our bed is shaking, I'm not exhaggerating. It's sickening and dizzying. I feel like I'm going to go insane. Anyway avoid this dumpster fire at all cost!!!!!!! read more

I purchased a timeshare and now when I call they say we don't speak English and I can't talk to anyone. Very frustrated!!

Where do I start? Towels are old and raggedy. You have to ask for facial towels. The shower tub wouldn't drain and collects water as you shower. Water splashes out all over the floor when you shower since it's partially open. Sometimes the water comes out with a brown hue. The bed pillows stink and are uncomfotable. Bed mattresses are old. It's nearly impossible to open the sliding doors to the patio to enjoy the beautiful ocean view as they are incredibly heavy. Seems like they haven't replaced anything since it's opening. Breakfast buffet was horrible. Our key cards stopped working twice during our stay (had to go get them replaced). It had been a very uncomfortable stay. It is one of the cheaper hotels, but damn. I didn't think it would be this bad. Great ocean view though. read more

DO NOT STAY HERE! They are a complete rip off. The place is falling apart, the food is not good, and the Krystal Vacation Club is a complete SCAM! Do not buy anything! I would leave zero stars but it will not allow me to. read more

Terrible stay to our vacation we looked forward too. Room is so outdated, felt like everything was going to fall apart. And THE NIGHT CLUBBING MUSIC RUNS TILL 3AM. There is ZERO CHANCE you are able to sleep with the POUNDING night club next door. Thanks for ruining our vacation. Book ANYWHERE ELSE read more

My husband and I stayed here for our anniversary in August. We were expecting to have the time of our lives as it was 31 years for us! What a nightmare!! Never again will be stay here or advise anyone to. Do not choose this resort, people. Listen to me and listen real good... The rooms were stinky smelling like mildew! The mattress was lumpy. whenever you got towels and wash cloths, they were old as hell...frayed and dingy. They never left towels as we were calling daily requesting them. How do you clean a room and forget to leave towels? The floors weren't mopped properly, if they were mopped at all. The safe in our room would not lock nor was it secured to the wall. The room door would not lock from the inside. My husband set up his own personal system just in case someone wanted to try to come in. Most of the staff had nasty attitudes but wanted a tip! What? That's a NO for me. This place is 30 years old and needs major upgrade. Take your money elsewhere! We don't know how but my husband ended up with a viral infection infection which lead to Bell's Palsy when we got home. The food wasn't great and there were not a lot of restaurants to choose from. They made you make reservations to the other 3 that were on site but they weren't anything to jump up and down about! One restaurant in house that I called the cafeteria. Im telling you again, do not choose this dump! We took our complaints to management and we feel like they failed us! If you're coming here for peace and quiet, don't come here...music all day with a DJ!! Not for the old folks! I have never been glad to leave a place so soon...one working elevator, cracked floor tiles and walls, phones go unanswered at the front desk etc. Workers doing work right in the middle of the day which inconvenienced guests...why would you turn the water off? Another complaint...they locked us out of our room and didn't apologize or give a reason why...so disrespectful!! A word to the wise: DON'T stay here, look elsewhere people!!! read more

My husband and I recently came back from Krystal Resort in Cancun. I want to wanrne the traveler: DO NOT STAY IN THIS HOTEL! I cannot convey strongly enough how disgusting this place is . When I arrived to my room, there were obvious signs of poor sanitation and this is during COVID 19 times! There was left over dirty room service utensils from previous guests, the toilet had " residue" from previous guests, the nightstand and the side table had coffee stains which I had to clean up. The AC was awful. We had to request a portable fan from front desk which was not available until the 4th day of our stay. I have to highlight this: PERSONNEL WERE EXCELLENT! If it was not for their customer service, our trip would have been the worst. I want to specially commend the bartender in the pool and lounge area Henry who made up the awfulness of this resort. Henry is the epitome of great customer service . read more

El peor hotel en el que me he quedado en mi vida. Descuidado, NADA sirve, ni el teléfono de la habitación, ni el agua caliente, las sabanas sucias, Y los precios que manejan en el bar comparados con la calidad y cantidad fue muy decepcionante. Jamás lo recomendaría read more

Terrible customer service they change hours on things like dining times constantly. Room key stopped working multiple times a day. Broken elevator causing that to be more annoying. Broken ATMs shit hotel read more

Let's begin this review of horribleness that was saved by one man. So first the rooms. Very outdated and had a musky feel to it. Walking in you can still feel the humidity despite the AC blasting. Other resorts have a much better system. Also the door has gaps all around it and this lets in more heat and humidity. Next is the bathroom, I hope your not more than 6'2" or you won't be standing next to the sink. It is a shortened spot in the bathroom for some reason. The tub and curtain are outdated and dingy as well as hard water stains and mold on most of the fixtures. Now we come to the bed! The hardest and more firm bed you will ever come across. This mattress must have seen war and all his buddies shot down because it is hardened! Then the pillows they pair it with! The lumpiest pillows you will ever see in your life! A sack full of soft balls would be more comfortable than these "pillows" and less deadly! We had a hard time sleeping because of this and I don't think any of the three nights were good because of how uncomfortable we were. Now we have the food! We have been to many resorts but by far this is the worse. We did not eat one thing that we loved and wanted more of. It is edible and has some flavor but no love. You can taste the sadness in each morsel of food. Maybe from the sad souls this place has broken down. Breakfast was the same each day and the best part was the beans so at least that was done good in Mexico, go figure. Lunch was the same every day as well, tacos and other random side dishes. Yet nothing to get excited about. Dinner was a little more decent and their Italian restaurant actually has decent salmon and seafood. Although the shrimp/ seafood platter was on the pricey side and not included in the all inclusive. Next is the pool or lack of. The pool area is pretty small for the amount of rooms this place has. Small and narrow pool that was lacking any music or entertainment of any kind. It is right next to the beach and you have access right to the sands! Yet the whole time you will hear the life guard whistling his whistle if someone goes more than ankle deep into the water! Makes no sense because the current was overly strong. During the day you can hear his incessant whistling. You can even hear it in your sleep while the lumpy pillow pains your neck!!! The bars also cannot make a mojito. Not that they were not good or anything like that but they simply did not have the ingredients to make it. None of the bars had mint! What resort here doesn't have mint to make drinks !?! Mint is the easiest thing to grow too, damn thing grows like a weed. Lastly the man who saved it all. We forget your name sir and for that we are sorry. He worked the dinner shift in the buffet and had eye protection on. His name started with an A but to us he was an angel! Thank you sweet sweet Cancun angel! read more

First off, staff members are very rude. I had an issue with a towel where I used said generic white towel to clean up an accidental mess that was made. They charged me for the hotel but claimed they could not simply add it to the final bill but needed cash immediately. I did not have cash at the moment as I don't often carry any during trips to a foreign country. This created a big fight/argument that made me very uncomfortable and left a stain on my vacation. In addition to this, I saw a woman get into an issue with some employees who would not close her room door. She was, it appeared, trying to get dressed at the time, and the employees would not give her the necessary privacy. After some time it became obvious there was an issue and the young woman felt very uncomfortable. read more

I stayed at this resort for 5 nights during March 2016. The resort offers all inclusive as an option and I took advantage of it during my stay because they offered a great package deal. Immediately, during the check in process I observed that customer service did not seem to be a top priority at this hotel. Almost as soon as I arrived I observed a very upset older gentleman yelling at a male staff member behind the hotel reception desk. From what I could hear, the customer was very upset because he had to leave his room and come to the front desk to get washcloths. He understandably was very angry because he stated that he had called the front desk sometime ago but no one ever came to his room. Later, I was shocked to see the receptionist behind the desk snicker and make a joke about the customer as he walked away. The staff member looked at me while making the joke expecting me to join in but I saw nothing funny. I was definitely happy that he was not the staff member checking me into the hotel. Once I completed the check in process and headed to my room I noted that one of the elevators was out of order while the other smelled like paint fumes. My assigned room faced the ocean and had a balcony that offered a gorgeous view. The balcony furniture consisted of a small white table and two matching chairs that did not recline. The room itself was very clean but the balcony floor had a huge puddle of soapy water that we almost fell in. I did inform the front desk but no one ever showed up so I just threw a towel down to soak the mess up. I could definitely tell from the soapy water and the smell of the room that they definitely try to keep the place clean but the staff needs to be more careful about the amount of water they use on their floors to clean. The room was furnished simple but the chairs and beds were comfortable. During my stay I also found that I had to ask for washcloths and towels a few times. We always had to go to the housekeeping staff on the floor directly. Response to room calls was absolutely poor. Walking through the hotel it seemed that this was the one hotel that welcomed Spring Breakers because they were everywhere and it was obvious. On a daily basis you could see hotel staff patching holes in the walls that weren't there the day before as well as other obvious damage daily. Also, almost every morning without fail you could find one or two spring breakers sleeping on the beach in their party clothes from the night before LOL. The resort offered a buffet restaurant as well as Italian and Mexican restaurant. After one night eating at the buffet I learned to stick to the Italian or Mexican restaurant. Because the food offered at the buffet restaurant was not always the best and reminded me to much of school cafeteria food. The Mexican restaurant was my favorite and everything that I tried there was delicious. The service in the restaurants was always excellent. However, one morning they didn't have bacon at the buffet restaurant but when I asked the chef about it he brought some directly to my table-Yay! However, the service on the beach definitely needs improvement. There was always only one waitress assigned to an area so it took sometimes up to an hour to get what you ordered. I would return to this hotel ONLY if I got the great deal that I got this time because I wouldn't pay a penny more. read more

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worst resort ever , do not stay here. They almost burned us alive. food was subpar and service was bad

We are staying this hotel for 5 days; it's our last couple days. The view from our room is awesome and the rooms are clean. No bugs! (That's big) it's a family hotel for sure, lots of kids, lots of kids running in the hallways at night... At midnight, like clockwork. Walls are paper thin. The customer service is awful. One girl hung up on me because she didn't understand me... I was asking for an extra sheet because I was cold... I had to walk down to request one and it didn't get there until I called again an hour later! They didn't refill our TP, when my mom asked the maid, she said we had to call and request it (weird) they charge for everything! No complementary water or coffee. FYI - it's really close to a big grocery store- so that's a plus! I would pass on this hotel just based on the customer service and noise - they are very close to some of the loudest clubs read more

Krystal Cancún - Resorts Near Me - Cancún, ROO

Check-in was easy and accommodating with someone waiting to check us in immediately. I can't stress enough how helpful and friendly the employees were. The lobby is all things bright and beautiful as long as you don't look too closely to the craftsmanship. You have heard the saying "quantity over quality"? I believe they have changed that saying to "money over quality" in Can-con. Who cares about the craftsmanship as long as the labor is cheap. It is strange how everything still costs the same in Can-cun as it does at home and yet they still underpay the labor. Perhaps Trump should be less worried about building a wall and more concerned about how Mexico treats its people? Our room was approximately two blocks and many polished white granite hallways away. It was suppose to be a junior one bedroom but I guess the people of Can-con have not got the memo on what a junior one bedroom is suppose to be. It was more like a basic hotel room with a small under counter refrigerator and a microwave. Almost every basic hotel room in America has a small refrigerator and a microwave. Our room was supposedly facing the beach and I guess you could argue that technically it was. If you sat in one of the chairs next to the window you could see the beach but you could only see a cement wall and a large gazebo from the rest of the room. The floor was white granite, the bedspread was white, the table and chairs were white and of course the walls were white but fortunately they were not padded. You are given a bracelet when you check in and you are required to wear it at all times which is kind of strange since we did not buy the all inclusive package. You are not allowed to have outside guests in your cell (hotel room) or in the common areas. I think it is like that at most of the hotels in Can-con. It seemed kind of institutionalized and not a very good way to treat your guests but hey, they don't call this town Con-cun for nothing. They have to act desperate and make every penny they can even if they have to hire more underpaid labor to do so. The pool area overlooking the ocean was really nice and immaculately clean. The beach was a bit of a joke though. It was very narrow with a sea wall camouflaged to blend in with the beach dividing it from the hotel property above. There were a couple of large storms the first week we were there that flooded the beach with dead vegetation that was almost two feet deep in places. A tractor worked tirelessly but was often overwhelmed by the seemingly endless tides of vegetation. Overall, it was a good place to stay if you are into the Can-con way. read more

Wow, where do I begin? I'll keep it as short as possible. If you're looking at google/Expedia photos of this resort, you're walking into a major catfish. First things first, I read the reviews prior but I thought to myself how could it be that bad? IT'S THAT BAD. Check in literally will take you minimum two hours to three hours, which I don't understand why even. It is the resorts fault as all front desk workers work like a snail. Secondly, the ROOOOOOOMS. We were not even able to stay for one night cause they have no A/C. You'd assume that would be their top priority especially with Cancun's humidity but NOOOOOO. They'll lie and say they're working on it but seems like they've built the resort to exist without a/c. Due to this, your room is a sauna 24/7, literally no reason to use their gym when you're already sweating that much in your room. SUPERRRRRR OUTDATED. The bathrooms had stains all over the mirrors and the toilet and sink clogged within one use. SAVE YOUR MONEY AND SPEND A LITTLE MORE! DO NOT MESS UP YOUR TRIP AND GO THROUGH THIS HASSLE. DO NOT DO IT. Foods gross too and they barely got options. read more

The beach is great. Room was moderately clean as far as hotel rooms go. We booked a room with two beds because we are a family of four, first room only had one bed so after we got that straitened out. The room that they gave us, was on the first floor and right next to the lobby. Very noisy especially at night when all of the drunk teenagers are coming back to their rooms hooting and hollering in the hall. We complained several times over the five days we stayed but nothing was ever done about it. The water in our room was only lukewarm and kind of smelt like swamp. So when you take a shower you never felt clean. The hotel is definitely showing its signs of age, and needs a good renovation but instead of renovating this Krystal they just built a new one next door. (Some time ago) They do have nicer rooms higher up in the hotel but tell you to get one of those you have to buy into their CRAPPY timeshare. ($20k for 25 weeks + dues/maintenance per year) We only paid $350 for five nights so at that price I should not complain but if we would've paid full price I would've been very mad and disappointed. Would only come back if I could get the $350 price again at full price I would not stay here. I gave a two stares because most of the staff was very nice. read more

Krystal Cancún - Pool bar - Resorts Near Me - Cancún, ROO

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Do not, I REPEAT, do not do the all inclusive at this resort. I read some bad reviews and did not believe them. The location is great, the service is below average but the main part that I'm disappointed in is the food and drinks. If you stay here for the price (Bc it's good for everything else) just don't get the all inclusive. The food is so bland, it's equivalent to hospital food. After having 3 drinks by the pool, I didn't have a buzz at all. I see people walking around with bottles of tequila and beer that they brought and I understand why now. They water down the liquor and I was charged for a canned beer while paying for all inclusive. I don't want to be dramatic but this is the worst food I've had. Don't over look the reviews that point this out. Otherwise, the beach day beds are beautiful (at an extra cost of 500 pesos) and the location is prime. Also, if you aren't here to party, the location is directly next to a couple very loud clubs that party until about 6am on the beach and it's a little difficult to fall asleep early. read more

I don't even know where to start , this hotel was by no means a 4star. The elevator smelled like weed. The room we got was deteriorated : the sheets, the chairs and the bathroom were dirty. The shower clogged while my wife was in the shower to cover her feet. The mattress was broken . I checked in at 11 pm and I wanted to leave but Carlos at reception told me to stay to talk to Management in the morning. At 1 am I had to call reception because there was a fight outside my room . In the morning I was told to talk to management Margarita Sotomayor , I waited until 1 pm in the hotel room with my pregnant wife because she was supposed to find us , she never did . In fact I never saw her ! We couldn't even drink the crappy coffee hotels have in the room because that was charged extra. When we went down to reception for the 4th time , they explicitly told us that the reason we got a crappy room was because we booked through hotels.com and so they weren't going to give good rooms. After Carlos told us we would get allOf our money back, Alejandra didn't honor it and management never approached us or try to mediate the issue . Hotels.com never was able to get a hold of the hotel either . It was the worst experience ever , I've stayed in hotels in Rome, mykonos, Athens, Prague, Amsterdam, paris , Canada, London, and other countries and his is by far the worst . Save your money and go elsewhere . The beaches are public so honestly stay where you are treated the same as everyone else. read more

I loved this hotel! We stayed May 2015 for a week, got the all inclusive package and it was one of the best vacations! The staff was very friendly and accommodating. The food was great, it was all inclusive so I wasn't expecting wonderful food knowing it is prepared in bulk but I thought it was pretty good. The ocean view from the hotel was perfect. It doesn't get any better! And the pool was wonderful and has a swim up bar. I recommend this hotel to anyone and I would definitely stay here again. read more

Krystal Cancún - View from our room - Resorts Near Me - Cancún, ROO

Do not come here! I cannot warn you strongly enough - it's not worth any good deal you might be getting. The trip advisor reviews are false advertising. Read the reviews on yelp to verify what I'm saying. Pros - Beautiful water Beach servers are good--Almer and Juan Las Velas was "good" the one night it was open. Service is adequate! Mediterranean restaurant was decent but you have to have a reservation and it was the only restaurant open at night after the fire Fisheria has ok lunch - but be prepared to eat one thing only for lunch every day you are there - see comments on buffet below Most restaurant staff and front desk staff are trying their best, but they have little to work with Cons - Our 1st room was very stinky The AC was incredibly loud BOOMING party music next door until late at night, at least 2-3am - you can feel it in your body it's so loud One chair on our balcony Buffet food is terrible AGGRESSIVE timeshare presentation - you would think you're offending them personally when you say no to 5 different people brought in to convince you 6:30 am wake up call of someone banging on our door because there was a FIRE in our building - no fire alarm system!!!! Sitting on the beach for 5 hours with our luggage waiting to find out where we would be staying that night Complete chaos of trying to move everyone out of the hotel where the fire was After the fire, 2 of the 3 dinner (not buffet) restaurants closed the rest of the time 2nd room AC did not work Unexplained water standing in the floor in the middle of the night AC vent blew "ash" like particles all over my bed (we went from a king to 2 double beds, so we slept separate on our anniversary trip) Moldy bedding There was water flowing directly out of a light in the bathroom above the sink area Water went out one morning - when it came back on the water was yellow The only bar area open at night (only til 11) smells terrible Mexican military patrolling the beach with their assault rifles Last night of the stay after waiting all day we are told we won't be moved out of the room with the safety hazards, then 5 minutes after we get back to the 2nd room a baggage guy shows up to transfer us to our 3rd room in a 5 night stay and doesn't even give us a key to the room Do you need any more reasons not to book here? read more

Pro: Great location walking distance to everything. Cons: rude front desk agent. I booked an romantic suite with a balcony and end up with a room on the first floor in the middle of the primary hallway. Heard everybody as they walked by. Balcony was suppose to be a view of the beach but all I saw was the pool. Shower has a half door and room smelled like mildew. Shower head unstable and toilet very dirty. Floors hasn't been mopped or swept, sand was already in the room. Moved the nightstand the plug my phone in the socket and there were four French fries under the nightstand. Completely unsatisfied with this hotel and would never return back for vacation. Definitely wouldn't recommend this place to ANYONE! read more

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