Sent out project on Yelp, got a message from them to call for a free quote, so I called and was…read moretold they don't do what I need. So why send out a message saying they "can definitely help get this handled"? Asked if they can help with anything else, then immediately hung up.

From the owner: In the heart of Baltimore, where summer heat waves dance on concrete and winter winds whisper…read morethrough brownstones, Govans Heating & Cooling has been crafting comfort since 2010. Like skilled artisans of temperature control, their HVAC technicians move through homes and businesses, their tools creating a symphony of climate perfection. Each service call is a story of transformation, where stuffy spaces become havens of fresh air, and chilly rooms bloom with warmth. Through Baltimore's diverse neighborhoods, from historic row houses to modern offices, the Govans team writes new chapters in comfort every day. Their emergency services arrive like heroes in the dead of night, battling frozen pipes and faltering furnaces. With precision diagnostics and state-of-the-art repairs, they've built a reputation as Baltimore's trusted temperature tailors, weaving a tapestry of climate control that makes every space feel just right.

Today I woke up with no AC in my house... Baltimore's Heating and Cooling was the third business I…read morecalled and I'm so thankful that I did bc two men showed up in about a hour.. professional and intelligent young men fixed my problem quickly and for a price I was more than happy to pay... I was so happy I had to write this review. I'm so thankful to Baltimore's Heating and Cooling. I highly recommend this company for any AC or heat problem! - Sincerely very satisfied customer

LJ was great! He replaced my AC and furnace quickly and for a reasonable price. He is very busy but…read moreI highly recommend!!

Hamilton did an amazing job the first couple of times we called them. We never had concerns about…read moretheir work. In fact, we were so pleased with it that we purchased the service contract. We understood that we were working with a small family-owned company that did not operate 24/7, but after many calls over the course of a year, our calls have not been returned. Therefore, we were not able to use our service contract. Considering the great work they did when they did respond, this has been very disappointing.

Vernon did our sewer line inspection when we recently moved, and we liked him so much we hired him…read moreto return and install a vanity. That project presented all kinds of challenges, which he presented and then solved. His team has since come back a third time to convert an upstairs closet into a washer/dryer ready spot. Hamilton does extremely quality work at a fair price. Vernon takes the time to explain what he is doing and why, works to figure out how to resolve issues that pop up, and obviously has earned a repeat customer--far and away the best plumbing service we've ever had. Would recommend them to anyone.

Didn't call before they came. Then arrived to a cancellation…read moreand accepted a tip. The tip was the cost of the repair too.

One of the best experiences I have ever had with a major project. From the professional proposal to…read morethe execution of removing all of my heating and air conditioning that was 20 years old. They did what they said on time and extremely clean. Crew was fantastic. From removal of existing to installation of new less than two.days with the best of all proposals I received. I highly recommend them.

Hired Wayne to replace my AC/Heat pump unit. The old unit had issues, Wayne's recommendation was to…read morereplace the unit. That was Friday. He returned on Wednesday and had the new unit installed and running in about 4 hours. I would recommend Wayne for any HVAC work.

Wayne is the only company I will use at my house. Had three other companies provide me quotes on a…read morenew AC and Furnace system for my house, Wayne was the only one who provided not only the best system, but also the best value for the money. His work and crew was top notch, he took the time to walk me through the whole system, things to look out for in the future. Did not try to upsell me on things I didn't need like the other three prior companies and took his time to do the job right and clean up after himself leaving my home looking better than it was before. Wayne is the man and I can't thank him enough he will get all my HVAC work moving forward!

Eli provided duct cleaning, HVAC duct insulation, added air ionizers to 2 systems, fixed a broken…read morecondensation drain, and moved both of our heat pumps off of an rotted old platform to a new concrete pad. Was pleasant, reliable, professional, and fast.

We returned to our condo to find the A/C not working. Eli answered my call and was there within 15…read moreminutes. He had the parts on his truck and fixed the problem quickly.

Ricardo and his team should be teaching the class on customer service. He's an perfect example how…read moresmall family-owned businesses can outcompete larger organizations. This man will hustle and break his back to earn your business and build a relationship with his customers. He takes pride in his work. I cannot recommend this place enough. On a Friday afternoon, I reached out to ~5-7 vendors to assess a broken HVAC in a DC condo. Ricardo was able to come out IMMEDIATELY at 8PM on a Friday night. He did a quick dusting of the unit which hadn't been serviced in a while and even went to the roof as a part of his diagnosis. After sticking around for a couple hours trying to find the source of the problem, I was mentally preparing myself to pay a diagnosis and service fee, but there was no such thing. What signaled to me Ricardo was top notch was the fact that this man lives in Baltimore, easily a 50-minute commute from where I was in DC. He didn't leave until I was satisfied with his work until 930PM on a FRIDAY night. This type of service is difficult if not impossible to find. Ricardo patiently explained what the problem was, why I wouldn't have working AC after he would leave, and what my options were. He was very transparent with pricing, sent over a couple of quotes, and laid out what install schedules would look like depending on which manufacturer I went with. He and his team came in Tuesday and the install lasted about 7 hours. Fully working AC in less than 2 business days at a reasonable and competitive price. You cannot beat that.

Ricardo was quick to answer and to come out to assess my aircon issue…read more After a few discussion we agreed on a price I felt was fair and competitive and given the quality of his work later on, I am very satisfied with his service. Recommended!

I hired Hughes to replace an AC unit at one of my rental properties in Baltimore. I had previously…read moreused them for other smaller jobs and was overall pleased with their service. One of their technicians came out to inspect and service my three apartments, and he recommended replacing one of the units that was an older model and not functioning as well. He connected me with Jason (one of the owners), who gave me a quote, and I agreed to move forward with it. The technician who came out to replace the unit didn't seem as experienced, but he was very polite and professional. He kept the job site clean and communicated with me often. A few hours after the job had been completed, at 11:30 at night, I got a call from my tenant mentioning that the house reeked of gas. I called the technician and texted another, but no one answered. So I went on their website, which says "Emergency Services Available," and tried to call the mainline, but no one answered. Eventually, I was transferred to a call center that said "all of our technicians are busy helping other clients" and that they would call me back in 2 minutes. No one did! So we called the fire department, which came out and identified the source of the problem. Hughes used an old existing gas hose to connect the gas line to the new system. That hose was not compatible to the new AC, so it leaked gas. As a result, the fire department shut off the units and the gas supply to the house. Hughes came back the following morning to replace the hose and fix the problem. When we turned the gas back on to the house, my hot water heater which is fairly new and had been working perfectly fine, wouldn't operate. The pilot light was not coming on, and Hughes sent two of their technicians to look at it. They mentioned that the gas valve to the hot water heater was no longer working and that they had to replace the part. The plumbing supply company was about to close, so the technicians said they would be back in the morning with the new part to replace it for me. The next morning I get a call from the owner, Jason, saying that the part wouldn't be available for at least two days and he wanted to charge me $600 for the job. He actually tried talking me into replacing the entire hot water heater ($2,400 and offered to give 10% off). It turned out that my hot water heater was still under warranty, so I called the manufacturer, who shipped out the part at no cost and hired another plumber to install it for a fraction of what Hughes was quoting me. Their website says, "Educate, Not Sell." It sure didn't feel like that. Hughes fixed a problem and created another. The least they could have done was offer to fix my hot water heater after all they put me through. I'm sorry to say the experience overall was frustrating, time-consuming, and generally disappointing, as I no longer feel I can rely on/trust them with this important work. I wish the outcome had been different.

No follow up. Kept me on hold with a manager for over 20 mins then hung up me. Called various times…read moreand was sent to voicemail. Would not recommend unless you want your time wasted.

I had a small job for these guys and they were great. Contacted them via email and one of there…read moreco-workers, Missy, replied back with a tentative appointment due to the heavy snowfall. I was fortunate to get an appointment the next day. Their technician, Tony (Trey) came out and further assessed the situation. He was able to resolve all issues. He was respectable, clean and efficient. If needed, will contact again for any future issues. Thanks Guys!

I highly recommend Marino. The work done was perfect and they made extra effort to make the area…read morelook as good as possible. I had 5 companies come to provide a sewer line replacement quote and Marino had a great price with a contract that clearly laid out the work to be done without any clauses to run up the price like other companies did. Work was done quickly without any issues and they also spent several hours after the sewer line was done making sure the soil was compacted down then put down grass seed and straw. All other companies were only offering to leave a mound of loose dirt. When a small part settled they came back out to fill the area and added more seed and straw.

Rob & Chase were beyond exceptional. They did a phenomenal job putting in the new furnace. They…read morewere very professional & knowledgeable. Amazing company & Staff

hi quality work such great value and the best crew. I am so pleased with the work. The entire staff…read moreis very friendly and knowledgeable and took the time to explain every step from the estimate to the scheduling of the appointment to a text of all the crews names who were coming to do the work. and then following up af the servic. they did far more than I was expecting and it looks fantastic. all my neighbors noticed how good it look.