Chinzo Ngaorassavong & Juan Contreras were exceptional! They were thorough, made sure everything…read morewas connected properly & cleaned up. Thank you. They were delightful to work with and had great attitudes!!! Maryann

Manny is the man. Hooked it up clean and legit. He was the field tech. The front office need some…read morework though. They are not very good at scheduling and communicating with the field guys. I'm giving it 5 stars because Manny made up for all of the prior miscues.

I walked into the Cox Communications store on Sand Canyon Drive expecting to exchange equipment…read more Instead, I accidentally bought tickets to a live comedy show. Step 1: Sign in immediately. Step 2: Watch eight employees somehow all be "busy" while accomplishing absolutely nothing. It was fascinating. One employee was deeply committed to a laptop, another seemed to have an intense relationship with their phone, and the rest had clearly mastered the Olympic sport of looking occupied while avoiding eye contact. Then came my favorite part... After patiently waiting my turn, two customers who arrived after me asked an employee "one quick question." You know... the famous "quick question" that somehow turned into an entire customer service appointment. Apparently, the queue is more of a decorative suggestion. Eventually, my name was called by Nichole, who looked like someone had just informed her that break time was officially over. No "Hi," no "How are you?"--just pure enthusiasm... if enthusiasm had been unplugged. Every question I asked seemed like I was requesting the secrets to the universe. Meanwhile, the gum chewing suggested she was mentally already clocked out and halfway to Friday night. By the time I left, I found myself thinking, "You know what? The DMV isn't so bad after all." Honestly, next time I'll just call customer service from home. At least if I'm going to be frustrated, I can do it in sweatpants. Cox has mastered the speed of fiber internet. If only the customer service could load as fast. Would I come back? Only if Netflix starts filming a new season of The Office here.

Cox communications retail location. Already did everything online and still have to wait for a…read moresales rep to finish his sales pitch with each, and every, customer. Jason was great. Very overqualified

inept company, inept employees I cancelled my phone services…read moreand they did not offer to unlock the phone at the time, so getting it unlocked 2 weeks later has taken over 7 hours on the phone and 11 agents and they still can't tell me if it is unlocked

HORRIBLE COMPANY!!! Constantly having outages, unable to make changes to account, random and…read moreunnoticed price hikes, customer representatives on phone are utterly useless. It took me nearly 5 hours to even cancel my service. Whatever you do DONT GET YOUR INTERNET FROM THEM. So excited for when google buys and destroys them

Unfortunately, El Monte Community Credit has had a terrible experience with Zero Outages. We…read morepurchased service from this company in 2021 and recently experienced an outage where we had to shut down our credit union for an entire day leaving our members in disarray. When we spoke to a tech to resolve the issue to get back online the tech confirmed that the service hadn't been turn on for 3 years, around when first purchased. We had spent resources on a service that did not benefit us in the moment we had an outage, not only did it have a negative outcome, but the cost of this service was not taken lightly, abusing our trust and our member's trust. When asked to speak to the CEO to discuss this unjust issue Daren French refused to give information on upper management in a rude tone dismissing us completely. We do not recommend this service at all, very unprofessional and unwilling to help.

Thanks to the team at ZeroOutages. Outage in our area and we never went down. Huge thanks and so…read moreglad we use their service.

My modem was under guarantee, Had it less than two months…read more Customer service said go to the store and they should assist, by replacing the modem. Apparently, once again, given an older model, and with no electrical cord. Employees wanted to charge me $75 to purchase a new modem after the old replacement modem wasn't working. there's a difference between T-Mobile and Metro. T-Mobile is what I found out today.

Gabby was really wonderful and helpful. We ended up spending hours there and she was knowledgeable…read moreand helped us get the best deals and plan. Thank you

This review is for in-store client care . Austin, at this store is an exceptional product…read morespecialist and ambassador. Brand loyalty is built upon good products, value and client care. The standard online customer care with exceptionally long wait times and inconsistent solutions is frustrating to clients and associates. I hope that Verizon resolves the flawed system.

Absolutely the worst customer service experience ever. 18-year Verizon customer and treated like…read moredirt. They wouldn't help me AT ALL. I had to sit in their store and call Verizon to get the store to do their job. So disappointing.

We've hired OC WiFi Solutions for multiple projects, full home network build-outs, enterprise-grade…read moreWi-Fi, and several Ubiquiti camera systems across different sites, and the experience has been consistently exceptional. Ryan is a true professional: knowledgeable, transparent, and relentlessly solution-oriented. He walks you through options up front, explains everything in clear detail, and always finds the right path, whether that's a smart alternative or a custom configuration. His workmanship is top-tier. Cabling is tidy, equipment is labeled, racks are clean, and everything is optimized before he leaves. Installations are fast and efficient, with zero wasted time, and his communication is excellent from quote to final hand-off. Post-install support has been just as strong, with quick responses, helpful guidance, and proactive follow-ups to make sure everything is running perfectly. If you need Ubiquiti done right, Wi-Fi coverage, networking, security cameras, license plate readers, access control, or multi-site deployments, this is your team. Ryan and his crew are some of the nicest, most trustworthy people you'll work with, and the results speak for themselves. He's completed numerous sites for us already, and we'll continue using OC WiFi Solutions for many more. Highly recommend.

Ryan - Thank you for the first-class security and wifi installations. Ryan was on time, efficient,…read moreprofessional and loaded with lots of great solution options. Ryan is just the best!