Let me start off by saying the new "Oreo Milk Tea" is really good. This will lead you to ask, "Why in the world did you give them 2 stars?"
Part of the experience of any food service.... is the service
I've been to this location many times as I walk through this part of town at least 3 times a week. Today On August 22, they had a promotion on 3 new flavors. For the next 3 days, you can buy 1, get 1 free on the 3 new flavors, which are Almond, Oreo and Coconut.
My wife and I were walking from Barnes and Nobles and we stopped by since the giant promotional poster stares you in the face while you walk by. You would believe that the promotion is to encourage customers to try out all the new flavors so you can pay full retail for them 4 days later. Nowhere on the poster did it state any rules about the promotion other than it was to be held on Aug 22-24 and was valid on 3 new flavors. Nowhere on the poster did it say that you had to order the same item twice for it to qualify for the promotion.
My wife and I entered the store and excitedly said in English, "We want one Oreo and one Coconut." The gentleman with glasses and a "STATES" jersey took our order and asked the female preparer in Chinese, "They asked for two different flavors. Can they still use the promotion?"
In Chinese, the female employee replied, "Of course not. If we give them two different flavors, how do we make money?"
The gentleman in the jersey replied in Chinese, "But they are both the same price."
The other employee in her frustrated response said, 'I wouldn't give it to them."
As she turns around to talk to me, her response in English was, "No, you can only order the same."
So, we ordered two Oreo flavored Milk Teas and yes, they were good. However, I didn't get to try the Almond or Coconut because the idea of carrying around 4 or even 6 drinks for two people defies the laws of logic.
Here is the problem I have with this particular situation.
1. It is rude to speak in Chinese so that your customers do not understand you when you can fully speak English.
2. It is rude to assume that other people do not understand the language.
3. It is rude to be unprepared to follow through on a promotion that you established yourself.
4. It is rude that you made up rules because you feel the customer was taking advantage of the store.
5. It is insulting to anyone's intelligence that you equated two different flavors with the same value as the customer ripping you off. Two cups is two cups. The cost is the same.
This happened at 11:30am and my wife and I were the only people in the store. Don't you think you should have as many customers try and promote these same flavors? read more