More retail than most stores. Friendly and helpful. Plus they are attached to the mail Waterhouse,…read moreso most things are only a short wait away. Way better than the main Street location.

Jay was amazing! Helped with a tag light. In and out with in just a few minutes. Thank you for your…read morehelp. I will be returning to this store.

We pulled up to Advanced Auto but had to leave the car running because we had just jump started the…read morecar. The battery was dead, and my wife who had already done all the research for the new battery went into get a new one. She was the only person when she walked in, but the associate with the oxygen tank started taking customers behind her and said it would be a while before he could come out to assist her. We pulled the car to the curb and popped the trunk hood as he suggested. Shortly afterwards he comes out to the car where he see's me inside and starts questioning my wife about why I was just sitting in the car not helping her. He then starts yelling at me for not helping her, and walks back in the store never to return. As if I had a spare battery and a tool kit in my lap. Tomorrow I'm gonna go buy new wiper blades and make him install them just to be petty. J/K

Mr. Lee S. Thank you for responding to my Yelp review re…read moreFirestone, Odenton. I had a dreadful experience with David Barbarito, found out his last name on a bill, who treated me in a condensing, disrespectful manner not to mention misrepresenting himself with a false charge$357. On 2/2/26 I went into Firestone located at 1492 Annapolis Rd., Odenton Md. 21113 with a problem with my EVAC system. On that date I was charged $2012.00. I waited SIX hours while they completed the job. The area manager that day was Mr. Lerman, who informed me that the EVAC problem was fixed and "you are good to go." He was professional and courteous. I thanked him and left. On Monday 2/23/26 the evac check engine light came on AGAIN and I went back to Firestone on that day, spoke with Dave Barbarito, who introduced himself as a "visiting manager" as Ms. Roche, Manager was on vacation for the week and would return on Monday 3/2/26. Please note that Dave would not give me an agent ID or ANYTHING to identify himself. It was at this point that I noticed his condescending, misogynistic attitude. When I came back "Sam" told me that "only" the tech that originally attempted to fix it would repair my EVAC, there was no one else to do so. I was concerned because he did not repair my 1014 Jeep Cherokee initially and was assigned to "fix repair" again. When asked for his name, that originally did the job incorrectly, Sam would not provide me with his name. This was the first time I contacted Corp and was given a case #2954674. Later that day, I called again spoke to Mr. Lerman who stated that Mr. Tek (sp?) who was the original mechanic's supervisor and he would "fix the error" and to come in on Monday 2/23/26 @ 9:00 AM. My appointment on 2/23/26 at 9:00 AM for "Mr. Tek" to handle the repair. On 2/23/26, Mr "Tek" was 1 1/2 hours late for work and Dave refused to contact him and see what the problem was and I was told to "sit there and wait for him or leave" would not give me an ETA . I waited for 1 1/2 hours for Tek to arrive and I told Dave that I'd like to speak to him, when he did come on and was told by Dave, that "that won't happen, but feel free to sit and wait "endlessly". Was irritated that Sam gave me a false statement stating only the one/original mechanic could fix it. I was also told 3x that Mr. Dwight, Regional mgt would contact me and HAS NOT EVEN ATTEMPTED TO DO SO. When I came in on 2/23/25, Dave was irritated that I had found out about Mr. Tek and it was obvious the way he treated me. On 3/23/26 I waited FIVE hours and at the end of the day was told that there was NO PROBLEM with the EVAC (even though the code came up again) however Dave did diagnostics, and "discovered that" my catalytic convertor, left side was bad AND the right side "looked like it was headed the same way and "needed replacement" handing me a bill for $4300. I was taken aback by this and Dave immediately lowered the price to $4000, stating "I am your friend and will take care of this for you." PLEASE note that during the FIVE hours that I waited the EVAC system error WAS NEVER LOOKED, nor fixed and was told that system was fine. I left and immediately went to my private mechanic, Manny and Son's who ordered/installed a "PURGE VALVE" for $161, see attachment. When I came back to Firestone on Wednesday 3/25/25 Dave told me, once again in a condescending, misogynistic voice that "I told you Monday 3/23/26 that you needed a purge valve and had to order it "free of charge and stall it." FALSE STATMENT, Dave NEVER mentioned a Purge Valve and that he needed to order and install for no charge. I was amazed and said to him, "why would I go to my mechanic and pay for a purge valve and pay to have it installed if you had told me that?" He had no answer. Have sent all information to socialcare@bfrc.com Terri Letwinsky 1018 Summer Hill Dr Odenton Md. 21113 terrigray1957@verizon.net 410-245-2938 purge valve .jpg

I brought in for battery replacement, I added oil change and tire rotation. So I pick up and none…read moreof the tires had the recommended pressure. One was off 10 psi! So I know they overlooked at least on thing they say the inspected. I'm now worried they overlooked more items. I would not recommend anyone drop your car here for service.

They always have 6 people working and only 1 to 2 checkouts open. These guys hate working the…read moreregister or something. They rather take phone calls and answer questions rather than check out people with products ready to pay. Today, say 3 people in front of me leave. Left their products in the isle. Probably about $200 worth of stuff. I m here bc I need a something now. But it's usually amazon for me

Professional and friendly employees. They helped me with my request. What else do you want?read more

Very knowledgeable and organized. Entry price is very reasonable. Easy to find someone to pull…read moreand install parts. Got a front driver seat pulled and installed very reasonable price and less than two hours. Great!

I restored a 65 Falcon and they were the most helpful Friendly and knowledgeable people for the…read morerestore. He had all the parts I need and if he didn't. He found them for me.

Dishonest scammers, buy from them at your own risk. Made an order of 200$ and never received.read more

Amazing , the manager Chynna helped me and she was very helpful. She even recommended me to her…read morepersonal mechanic to get work done. Ask for chynna everytime !

My husband needed a light bulb for our headlights. He walked in 2 minutes before the store was…read moresupposed to close (because of delays) and they basically shut the door in his face. He knew exactly what he wanted to buy and they wouldn't help him.