HORRIBLE EXPERIENCE! Very very rude staff and management. I went several times no issues until I…read morehad to ask a question on one of the sessions. They had no idea what they were talking about (front desk). The manager came out and was super rude in her answer and very vague. I said ok think I will skip that. Then I had to listen to why it benefits people. Um, didn't you hear me I said I was to skip that. No biggie, just not my cup of tea. I was asked if I wanted to schedule another session. I said not at this time. Not 2 days later I received a call and VM that was harshly telling me I need to make my Next appt. Nope, not going back! Train your front desk people. They go through staff quickly. Guess not a good place to work for. No long term employees .

On a girl's date night with Ashley, I wanted to try something new and came across this place on…read moreYelp. Not that I need an excuse to indulge in relaxation, but this was intriguing. I was so glad to experience this! The facility is very clean, the staff was super helpful and I left feeling amazing. This might not be for everyone (Ashley could not relax and get into this) but for those who practice yoga or meditation, you'll understand the assignment. After a brief orientation and a shower, you climb into your own personal float pod (naked). Once I found my comfort, I settled in. About halfway thru, I even shut the light off for an even more immersive experience. I loved it! Although the price point makes this a bit prohibitive for me, I'll stay tuned for deals so that I can do this again and bring hubby with me! Def recommend!

This place is AMAZING. Me and my fiancee got massages here and did the salt cave after. We are…read morevisiting from NYC and regularly get massages in the city, and none have compared. From the vibes when you walk in the door to the attention to detail during the massages, I would give more than 5 stars if I could. Both me and my Fiancee had the best massages weve ever had here. We also showed up 10 minutes late and it wasnt a problem, they were accomodating and very nice. Hope to come back soon!

Always a great experience. I go to Katie for facials (hydrofacials, microdermabrasion) - she has…read morein-depth knowledge and always makes spot-on recommendations. And she gives a wonderful facial massage! And I've been to Deborah for massage - she is incredibly skillful and gifted. I love the infrared sauna experience and the Cocoon pod - I always feel rejuvenated after being in the sauna, and then relax into bliss in the salt cave. It's a perfect experience every time, they are very friendly and helpful, and have a lot of great gifts and products too.

I just had a great experience today and I cry and in Branford…read more The owner and the Thom and Cristal were so kind and so understanding of my situation. I just give you a huge shout out thank you. Sorry about the typos.

Very disappointing experience. I came in for a free red light therapy trial, but after waiting over…read morean hour and being told I was next, other people were taken before me. I left without ever using the trial. Later, I discovered I had been charged for a membership I never used. I canceled it, contacted management multiple times, and requested a refund, but my emails were ignored. I never used the free trial or the membership, yet I was still charged. Poor customer service and an unfair business practice. I would not recommend this business.

Came here for a sauna session. Very friendly and professional staff, and we were cheerfully…read moregreeted as we walked in. The place was nice and clean, nicely lit, and the rooms were quite private. The sauna was already hot, and although our session was only for 30 minutes, I don't think we could have stayed for much longer than that. We've been to other places for 45-minute sessions and the temp had to ramp up for about 30 minutes before I broke a sweat. A nice bonus is that it's only a short walk to a number of some good places to grab a bite afterwards. We'll definitely be back.

Cryology is very serene, calming and clean. The staff were very friendly and helpful. I booked…read morethe salt cave with a friend and before beginning we had to sign a waiver digitally. The staff were very sweet and patient in helping us do so. The salt cave was a little underwhelming however. The room itself is beautiful and tranquil and you will definitely fall asleep if you allow yourself. Salt is pumped into the air so much that you can taste it, which is kind of neat. However, after a few minutes my nose started to burn a little. Overall, I thought it was an okay experience but it felt more like a very expensive nap lol. I would return to this establishment to try other services, they are lovely.

Booked this as a surprise for my boyfriend and I. This was a first for both of us and it was a…read morepretty cool experience! Price was very reasonable. The owner took care of us and she was very sweet and welcoming as well as the girl in the front counter. The owner stayed with us the entire time and explained the entire process and was able to answer all of our questions (we did this as we did the cryotherapy to make the time go by fast!). Overall I say book it!! I'd go again!

First cryotherapy experience was amazing. Left feeling refreshed and rejuvenated. The staff was…read morefriendly and knowledgeable. Can't wait to go back for my next session.

I absolutely love this place it's my favorite! STAFF IS AMAZING so sweet and helpful, and also very…read moreknowledgeable on what exactly cryotherapy is. Decor and atmosphere are beautiful! Very spalike and cozy! Would definitely recommend to anyone who wants to do cryo in the new york/ Ct area!!

Yesterday I had spot treatments from Lauren for my ankle which I sprained the day before and was…read morevery swollen today I feel no pain and the swelling is almost gone will definitely go again. Thank you so much. GREAT JOB!

This place is amazing! Jalisa was my therapist and she gave me THE BEST MASSAGE I HAVE EVER…read moreRECEIVED - I am not just saying this either. I told her to focus on my back, neck, and legs. As a nurse, I am always on my feet, so my calves and my feet have been very sore. I also store a lot of work stress and muscle tension in my back. But, after my massage, I walked out of the spa feeling like 1 million bucks. All that muscle tension is now immediately gone. I feel like jello and it's an amazing feeling. During the massage, I actually had a muscle spasm in my right calf. However, I know that this is because Jalisa was doing a superb job kneading my calf which caused the muscle to seize and release a lot of built up pressure (I run 4 times a week and I work 13 hours a shift for 3 shifts a week in a hospital). She immediately recognized it when it was happening and promptly massaged it until it felt like butter. As for the ambiance, the spa is an amazing place. Everything from the music, to the lighting, to the scent... this place truly cannot be better. I personally would like to thank Jalisa and the entire staff at Ripple Float & Wellness Center for an amazing experience. I will truly be back many times again and I highly recommend this place, especially to nurses who need a massage. Believe me, you will thank yourself after going there.

Ripple Float is a beautiful relaxing spa haven located next to the Omni Hotel in downtown New…read moreHaven. My mother and I went there during the weekend of my sister's graduation from Yale's School of Management(Go Bulldogs!). We booked while we were in Philly for our layover and had trouble scheduling online so we called the office. Olivia immediately scheduled us for a full spa day on Sunday and then we decided to do a separate float on Friday before dinner. Olivia was so kind and happy to help us. When we arrived on Friday we were greeted by Jade to prepare for our float session to sign our waivers. We were taken to a beautiful room with cozy blankets, salt lamps and calming lighting to begin our journey. After watching the informational video for our float session, Jade walked us back to the our separate rooms. The space was so clean and welcoming. We each had our own individuals rooms with a shower, float bath, robe, slippers and toiletries. It was an expectational experience. When we came back on Sunday for our full spa day which included a 3 min cryotherapy session, 1 hour float, 1 hour massage with Jalisa and Stephen followed by an hour sauna session. The deep tissue massages by Stephen and Jalisa were otherworldly. I usually ask for a deep tissue massage but never felt that folks were able to get deep enough, this was not the case. Both my mother and myself felt that every knot we had in our bodies was released and cared for during our session. There were multiple times I felt that multiple hands were on me though it was Stephen and my mom felt the same way with Jalisa. All staff at Ripple Float ensured we were comfortable, hydrated with their many free selections of tea, water and kombucha (available for purchase). We are both looking forward to returning for another full spa day when we are back in the city.

Got the ice drip today and signed up for the membership. Staff was nice and super helpful. The…read morefacility is clean and huge.

From the owner: At Restore Hyper Wellness, we specialize in a comprehensive suite of science-backed wellness…read moretherapies designed to help you boost energy, enhance recovery, and achieve your optimal well-being. Our specialties include Cryotherapy, Red Light Therapy, Infrared Sauna, Compression Therapy, and IV Drip Therapy, as well as advanced IV options like NAD+ and Niagen (NR) IV Drip Therapies and Intramuscular Shots. We also offer Skin Health Services, including Hydrafacial™, Neveskin™ Facials, Marini Zero Downtime Peels, and HydroPeptide Custom Facials to help you achieve vibrant, healthy skin. Our medical therapies include Mild Hyperbaric Oxygen Therapy and personalized Biomarker Assessments to support your recovery, cognition, and overall health.

I have gone to Waters Edge for decades, and yet the last two visits when they reopened, the outside…read morepatio were horrific! The first visit two weeks ago took 30 minutes to get a server over after I had to go to the hostess stand which they were so busy chitchatting they weren't even paying attention very young people not trying to be rude, but they need to learn some work ethics finally, the server came over and it took 45 minutes to get our food. The manager came over and assisted us gave us a round of drinks and I am very grateful but I'm more interested in Service than I am free drink drinks, etc.. Last week when we were there, things were 50% better but it still took some time to get our drinks and food we had to ask for a set up. We had to ask for water and napkins. I finally got up and got the napkins from the bar. I thought this was all standard practices when you are a server.

WARNING, this is kind of long. Sorry!…read more Despite the fact that I had email and text confirmations of my brunch reservation, there was no reservation found upon arrival. Yikes. This was a birthday treat for my friend. But we were seated at a nice table and the host said there was plenty of room. The waiter was great. Took our beverage order and invited us to browse the brunch. Before we got up the host returned and asked if our seating was okay because we were near an outside door. We said it was fine, didn't bother us at all. When we returned from the brunch offerings, the waiter asked us if we were comfortable and if everything was okay. Yes, it was fine! Just as we began to eat, another man came over and asked if everything was going well. Sure, we said. Then he said we would need to be moved to another table because they were expecting a large crowd. Seriously? So, our plates were picked up and off we went. He told us to wait until the table was cleaned off despite another table right next to it being all set up. Now things aren't so fine as the food is getting lukewarm and I feel like I'm disappointing my friend. Fortunately, the food was excellent, and we were able to go back to replenish our plates. We paid the bill and as we were leaving, we saw the original space where we sat was still empty. No big crowd. Waters edge needs to dot their I's and cross their T's and communicate among themselves much better than they did today. An excellent restaurant might've offered to comp the one Bellini I had. The food and waitering was quite good. Otherwise, the attitude and approach was subpar.