My son lives in Yakima and we came over to take him out to dinner for his birthday. We have been to many Teppanyaki restaurants over the years and have always had a good time. I'm sure everybody reading this is familiar with this type of restaurant and, as you know, the performance is the thing. Our chef was certainly competent, but I felt he lacked a certain performance flair. He did recognize that I was of Japanese descent and spoke to me in Japanese. I don't really speak the language, so I fumbled around explaining that I was Sansei (3rd generation). Nice touch. On to the food, my son ordered the chicken and steak, my wife ordered the salmon and I ordered the steak and scallops. All of our meals were excellent. The chef accidentally served my wife my scallops. We assured him that was fine (makes for sharing easier), but he still apologized. He even brought an additional serving of scallops from the kitchen afterwards. I saw him in the restroom after the meal and again he wanted to make sure that everything was alright. 3 stars for the meal/performance, plus 1 star for the customer service. read more

I've been here before and had an ok experience, but this was my first time sitting in the Hibachi section and I was very disappointed. Our friends got a promotion and are leaving town, so they wanted a nice dinner to celebrate and also say goodbye. We went to Kyoto's on Thursday, 12/15/16. On Wednesday night they had called to make reservations for Thursday and the soonest we could get in was 7:30. Totally fine, still ok for a work night. We got there at 7:25 and were seated at 7:30. There were still 6 seats open at our table and I was sitting on the end. It was 20 minutes before anyone came by to ask what we would like to drink or if we would like any appetizers. In the meanwhile, we watched the table opposite us have their Hibachi experience. Our friends were a little embarrassed it was taking so long, and I told them I was sure we were waiting for the other reservation to arrive and fill the other seats. This didn't happen until about 8:15, which is when we received our drinks. The 1 star is for the drinks, which I thought were tasty and creative (I had the Yaki-tini, which was good. I liked the seasonal pomegranate drink that my friend ordered, as well). The waiter asked if we were celebrating a special occasion, and I said we were celebrating our friend's new job. He seemed dumbfounded by that and I'll save you the suspense by saying nothing was done about our celebration the entire night. Once the other party was seated and our table was full... We waited some more. We received appetizers at around 8:45, that's 1 hour and 15 minutes after being seated. I am a vegetarian, so I had the vegetable tempura. I thought it was done well- not too greasy, and the sweet potatoes were a good touch. The portion was good for the price and the sauce was good. By now the others at our table were getting their drinks. The waiter finally apologized for the long wait and informed us that they only have two chefs. At this point we were taking bets on when our dinner would start. We all bet hopefully and lost- our chef didn't come to our table until 9:14, 1 hour 45 min after being seated. And here's where it really went downhill. I can understand a long wait and being understaffed, at this point I still felt the evening could be redeemed by good food and a great show. I could tell when the chef came that he was already "done" with the evening. As he went around to confirm our orders, he started with me and did a double take. "Vegetrarian?" He asked, as if personally affronted. I confirmed it and he put two fingers to his head like a gun and pulled a trigger to fake blow his brains out. A young man from the other party said, "actually, there are two other vegetarians at the table" which I appreciated, but it shouldn't have been necessary. The vegetarian jokes continued through the dinner- aimed at me since the other two vegetarians weren't ordering from the Hibachi menu. Our chef did very odd jokes throughout. There was the "open your sexy mouth" aimed at me and my friend. We knew from other tables we had watched that he was going to throw small cooked pieces of food for us to catch with our mouths. He seemed to purposely aim low so me and my girlfriend couldn't catch, but all the men could. He kept referring to me and my friend as "sexy" this, "sexy" that, and I really could have done without it. He also said some joke about "a man with a woman is very sexy, a man with a man is very bad!" ...Whatever your beliefs about those issues, your work- and especially anything in the customer service industry- is not the place to express them. If it hadn't been for the other off-color jokes, I might have thought it was funny when he took out a squeeze doll and had it "pee" out the flames on the grill. He didn't stick around any longer than he had to- I think the whole show was between 20-25 minutes. The other chef started with another table at the same time as ours and was still performing long after our chef had left. All in all, the jokes felt lazy, rude and mysoginistic. I felt bad for my friends who covered the bill- they deserved a better going away dinner than that. And on top of that, it is exceptionally bad form to make a party who had reservations wait nearly 2 hours for their meal. read more

We did hibachi for dinner last night and absolutely amazing. Great cook and service! I would just recommend for them to be a little more timely in providing the check at the end. We almost waited half an hour for our checks and the restaurant wasn't busy at all. Either way, I would recommend to a friend/family. read more

Food was amazing but the service is something that I have never experienced before. The waiter was rude and talked down to us. We were serviced more by the people who brought us our drinks and food then he did. My friends came a few minutes after we did and for twenty minutes they sat there and no one came by. The manager just sat there and watched it all happen and did nothing. If I ever eat there again I will just get it to go. read more

I'd say it's pretty good. Especially for this side of the mountains. Not perfect but better than the other restaurants in this small town.

great place, great food, great service! It's so nice to have another restaurant option in Yakima and you don't have to go all the way down town to get there, yay! read more

Good food amazing atmosphere but the food doesn't really cope with your stomach after a while but worth it if your looking for good clean fun with friends read more

Fun atmosphere. Loved sitting at the grill for great entertainment. Food was delicious.

Ugh! Lunch service debacle. We got promptly seated, and then sat there with some kind of invisibility cloak for about 10 minutes before being spoken to. The server walked by us a mimimum of 6 times and never once aknowledged us (this is true for our entire time there). Some other server finally approached us, took our order, and then we never saw him again. Enter server 3 who asked us who our server was. Waited for over 1/2 hour from the time of order until any food arrived. The meals we ordered did not come together, and the service was abysmal at best. The beer I ordered was wrong, and then the server took it away, and came back with it in hand telling me that the draft beer was out. Got charged for a 14oz draft, was served a 12oz bottle. People that came well after us were eating before us. Food was okay, my scallops were over cooked and a bit rubbery, the rice was okay, and the cooked veggies were done nicely. My wife had gyoza, and was left wishing for a gyoza that more closely matched what she had in Japan. She also had some Hamachi and it seemed okay. I get that it is new and bugs need to be worked out, but I imagine that my memory of this lunch will have to fade considerably before we give it another try. read more

Yakima has been missing a place like this. 1st, great food and awesome fresh sushi. 2nd the habachi grill is the way to go, dinner (or lunch) and a show...they cook it ib frobt of yiu flipping the food around. Our chef Bento was funny and did a great job cooking the food. Like beninhana (probabky spelled that wrong). Ao if you are debating trying the place, dont...just go eat. Also, its huge inside....looks small from the front but it is enormous read more

Horrible experience. I ordered the hibachi salmon! I asked for it to be pink in the middle. The piece they served me was 1/4 inch thick and so over cooked it made a tapping sound when you tapped it on the plate. Uneatable! read more

I went here with my wife and a couple friends. After being seated we sat for well over a half hour without our server even acknowledging us (even though he walked by about 8) times, we finally flagged him down to tell him were ready and he said "I'll be right with you." 10 more minutes later he came back and said "okay what do you want" as unprofessional as this seemed we ordered our food and drinks which came out in a timely manor. I ended up ordering the steak/chicken/shrimp combo platter and it was less than satisfying. Weirdly enough the server didn't even ask how I wanted my steak cooked so I figured medium rare was probably customary. The steak was rough and well done, the chicken was dry and flaky, and I literally only got TWO tiny little shrimp (essentially just cocktail shrimp) on the plate. One of my friends who had ordered this in the past said that it wasn't right. I was going to ask our server if this was correct but we didn't see him again until he brought us the bill at the end of the night. We all sat with empty drinks as we ate our meals and had to repeatedly ask 3 different staff members for boxes well after we had paid our ticked. I attribute this to it being a new restaurant and fairly busy that night, but I was defiantly not impressed. I'll give it another try in a few months once the crowd dies down, but if we get the same experience we'll probably never go back. read more

I've been in here number of times since they opened. I've been very impressed every time I've come in. Pros; The sushi is excellent. Talking with the chefs they ship fresh fish in every morning from Seattle. Never had a bad experience with their nigiri and I've been in nearly Every day of the week. Also the service started out slow but after working the kinks out of the new restaurant it has improved quite a bit. The miso soup is very good. They add seaweed to their soup which I had never experienced before eating here and I must say I enjoy it! They a lot of choices for sushi and other Japanese dishes that's not to include the hibachi grill. Cons; their crab meat they put in the California rolls are a little heavy with mayo but not bad. If they could ease up on the mayo it would be great! Also some of their specialty rolls are all spicy something. I like spicy sushi but I prefer something with out the spicy mayo. Other than that you can order the ordinary rolls and they are also excellent. The staff seem to be very knowledgable and friendly. Great family environment! If you have not stopped in here I suggest you do so. You will not be disappointed. read more

Good service, handled a large party of eleven people at the tabletop grill. Food was good and cooked to our order. Ordered sushi as a side dish and was good. read more

I have tried this restaurant several times. The food is good, but you get SMALL portions for the price. If you go with a group, you are going to spend a LOT of $$$$ including your drinks. The place I would highly recommend if you want a huge portion of steak or chicken for a better price would be Keoki's, they have been in Yakima since 1978 and they have a teppenyaki table just like Kyoto, huge grilled steaks with the same sides for $12.95; however, Kyoto's food is good, just smaller portions and more money. If you want to go for a nice sit back, talk with friends type meal, don't go here or sit around the teppenyaki table, you will NOT like how crazy the cooks are and you might get mad that the person next to you, whom ordered the exact same thing, got a bigger portion than you since they cook ALL the food together. read more

Went there last night to celebrate a birthday. We were seated at the table at 7pm (had a reservation). Did not have the cook come to our table until about 915pm. The manager only came over to explain the delay after we complained several times. He stated he only had 2 cooks working due to several employees quitting on the spot the last two days and was extremely apologetic and told us it would just be 10 more minutes (this was about 830). If it wasn't for the fact we were celebrating a kids birthday we would have left! Finally the cook showed up and he was great, the food was great. We then asked for the check and were told is was being taken care of by the manager due to the extreme delay. (by the time we were being served, the entire restaurant was empty) We then gave a generous tip to the waiter and cook as it was not their fault and they did what they could. We went to leave and were stopped at the door by the same manager who now had a very different attitude and very short with us asking if we had paid our bill yet? We said that we were told it was being taken care of (there was our family and another family at the table). He then very rudely said "no no no". He told us to wait and he went to grab the waiter, argued with him then brought us our full bill. No discount whatsoever... It was the weirdest experience ever! Both families had just given a nice tip now we were hit with a bill and to be honest I would not have given that big of a tip if I was also paying the full bill after an experience like that. All I have to say is that with a manager like that you can see why his employees walk out. Such horrible business people and not worth it even if the food is good. read more

After having an OK first experience in late October, I decided to give Kyoto another shot for lunch. Unfortunately, the second experience was not much better than the first. It took about 40 minutes to receive our food after ordering. Once we received our food, one order was not correct and another order was completely forgotten about (making the wait even longer). Once we all got our food it was nothing special. The California roll seemed to have too much mayo mixed in with the crab that overpowered the dish. On a positive note, the staff was very friendly. As a resident of Yakima, I want to support new businesses, but it makes it hard when each visit is disappointing. read more

My whole family went last week.....kids and adults all loved it....the hibachi grill seating was fun and entertaining...... The next day we went and sat at the sushi bar.... Best sushi ever......the whole staff is very nice and knowledgeable..... If you want to try sushi but don't know a lot about it they will be more than happy to help find you what you would like. read more

The restaurant was close to our fire station and my crew and I were excited to get some good sushi. Unfortunately the sushi was awful. Two of us ordered the Ocean Special and we were served a platefull of lukewarm, paste filled, rice rounds. Horrible!! First and last visit. read more

After sitting at our table for 1/2 hour with no contact from wait staff after being seated we had to go find someone to ask for water. 5 minutes later A waitress looked our way and asked if we had been helped. That was right after she took the order of the table that had been seated about 20 minutes after us. That is when we finally got water and then she took our order. I ordered a hibachi dish, my wife ordered a soba dish, and the other couple ordered sushi. The other couple was almost done with their sushi by the time our food came out. Food was ok, but too sweet for my taste. The sushi looked good. Pretty disappointing dinner experience after hearing how great the place was supposed to be. read more

This is my favorite Sushi place in Yakima, it's delicious, professional, and the lunch menu is ridiculously cheap for Sushi. You can have a meal for lunch that leaves you full for about 10 to 13 dollars which is ridiculous for Sushi. I go there for Sushi every chance I get. read more

Went on A Friday night. Reservations at 6 pm. Got seated at 6:05. By 7:15 they hadn't even started cooking. After sitting for over an hour , I left and went to McDonalds. TERRIBLE service. read more

It's decent, a change of pace in a town that has few good restaurant. The menu is predictable but comprehensive for a Japanese restaurant. I think the sushi is probably the best option since better steaks are available at other restaurants in town. read more

Kyoto's was a nice restaurant when it first opened. The bar was set high. I read the manager left for 5 North, and it feels as though the restaraunt has gone down hill since she left. We had dinner there last night. My brother was visiting from out of town. We wanted to have a nice relaxing dinner while we caught up. The service was horrible. The waiter was rude and put out when food allergies were mentioned while ordering. We sat at the hibachi grill, and the chef, thank goodness, respected that our participation would be minimal and didn't keep bugging us. The waiter kicked us out as we sat around after dinner chatting. Food.....less than mediocre. Pick it up guys. This is a great concept for Yakima. It was great when it first opened. Raise your standards and make it great again. read more

Good service. Food was a little on the sweet side for my taste , but it was still well prepared.

My husband and I, along with some other friends had the worst possible experience last night. There were 7 of us and I had made reservations. I got there 20 minutes early and was told to check in once we were all there. I did so, 2 minutes after the actual time of the reservation. Another 20 minutes and we hadn't been seated. One of my party spoke to one of the wait staff and we were finally led to a teppanyaki table. Rant...why do they call it a hibachi table? Hibachi is a rectangular grate that you use to cook over coals or propane. This is a flat metal grill-specifically a teppanyaki table. You'd think (or hope) they knew the difference. At any rate, an hour later we were still sitting there. NO ONE, not even a waitress offering water, had approached our table. We even had to get up and walk back to the bar to get our own drinks. We could see they were extremely busy but when we noticed them taking orders for a group adjacent to us that had just been seated, that changed our level of tolerance. My husband spoke to one waitress and, although she spoke with one of the chefs, nothing came of it. It wasn't until another person spoke to the manager that we got any attention at all. How could they not see that there were 9 people totally unattended to for more than an hour?? The manager did give us all free drinks-big deal. They should have paid for our meals as negligent as they were. I can't even speak with regard to the food. I may give them one more chance since this is my very favorite style of food and everyone else in the restaurant seemed to be being attended to. Otherwise, I will be more than happy to get in my car and travel 30 minutes to another town where I KNOW the food and service are exemplary. Of note, the lady in the bar was top notch. Friendly and efficient. The rest of the staff would do well to take lessons from her. read more

I made reservations to eat here on a Saturday night with my family. We arrived right on time for our reservation. We were told that they were waiting for a big group to leave and then they would seat is. After watching a big group leave I asked if we would be seated soon. The woman told us yes but then never seated us. Then they told us we had to wait for another big group to leave because they were going to sit us at a different table. 40 minutes into our reservation we watched that group leave and still didn't get seated. Then they told us they were waiting for another group to leave and would sit us there. At this point we had waited 50 minutes and my kids were tired and too hungry to wait. I asked to speak to the manager and all she could do was say sorry. Apparently they had a big group that showed up 40 minutes late and instead of forfeiting their reservation or making them wait until the whole group was there like all other restaurants do they let half the group sit and wait for the other half for 30 minutes. I have never left a bad review for any restaurant but this was by far the worst experience of my life. I have a lot of patience and tolerance but waiting for 50 plus minutes after the beginning of your reservation is ridiculous. They should have been up front with us from the beginning that we would be waiting that long and we would have just gone elsewhere from the first instead of leading us on and making us think we would be seated any minute. I have been to Kyoto steakhouse In Bellingham many times and was hoping this experience would be as good or better but I will probably never come back here again. read more

Love this place! Hibachi grill entertainment is on spot, as well as service, and the food is amazing. Sushi is fresh, and nicely presented.. did i mention the bar & bartenders???? Amazing! read more

Terrible customer service. A reservation means nothing. We were left standining in the lobby until our entire party showed up...

There is a reason this place is so busy...because it's amazing! Yakima needed something like this. Finally some place with amazing food, great drinks and fun atmosphere to boot. read more

First & last time! Worst food ever! Not good at all. No taste! !!!!!! Don't go there *

Wow, I ordered 3 rolls and they messed it up once I arrived for my pick up order, then after waiting even longer I still did not get what I ordered. Yet when calling to talk to them about it, was basically told I was wrong and the lady was rude. I know what the hell Tuna looks like and what I got was NOT tuna! So so so disappointed with this place. Rude people and not getting what you want is just a let down. Absolutely will NEVER recommend this place EVER! I'd rather go to fred meyers where the people are nicer and at least you know what your getting is what you want, MY GOODNESS! read more

Went for lunch by myself while here on business, sat at one of the small tables up front. Asked waitress if I could substitute Filet for the steak in the Hibachi Steak & Shrimp and pay the upcharge and she said that shouldn't be a problem. Also was hoping to substitute the Spicy Crabmeat Salad for the Garden and pay the $3.50 extra, she didn't know about that. After a bit a different woman came by to tell me that substitutions weren't possible. So, the Garden Salad came in this little tiny bowl with a dressing so watery it had no taste. Waited a while and my Fried Scallop appetizer arrived. Literally as I was putting my fork into the second one my entree arrived, isn't that special?!? So I ended up going back and forth between the two and ended up eating cold scallops on the last two of those and cold steak which really isn't the way I prefer my steak. The waitress didn't have a clue, asked me what kind of soup I wanted and I informed her it was Either soup or salad and she's like "well I usually work evenings and they both come with dinner". Ah, you're working lunch today. Never took the empty dishes away; the waitress serving the table next to mine came by a couple times when she saw them still sitting there. Took quite a while for her to bring my bill after done and she's standing at the bar about 5 steps from me (said she was the bartender too). Then after bringing she walks by 2 times after the card was sitting there waiting, I finally got up to go pay at the register and she runs up "oh I can take care of that". To sum up, very nice decor, decent food, TERRIBLE SERVICE. May go back and try the Hibachi Grill someday but no way up front ever again. read more

I chose to come here tonight for my birthday dinner because this is where we went last year and had a great experience. Oops. Bad mistake. We had reservations for 12 people at 6:30. We didn't get seated until past 7:00. As we were headed to our table (hibachi table) I heard the hostess say "if they complain, let me know". Okay? I thought that was weird and rude. (Since we had already waited over a half hour to be SEATED and we had reservations) We sat down and didn't have anyone come to our table for drink orders for about 15 min. Someone finally came and took our drink and food orders but then it took another 15-20 min to actually get our drinks (they forgot 3 people's drinks) and then another 20-30 min for the cook to come start our food. No apologies. Chef was rude and just wanted to get done as fast as possible. We had 4 children at our table. He did not try to entertain them at all. He made inappropriate jokes and the one part that the kids (and adults) were looking forward to was the squirting of the sake (or water) into our mouths. Nope, he did none of that. At the end my husband mentioned the sake and he gave him a quick squirt and said "okay, have a good night!" and left. We all looked at each other like what in the hell just happened? HORRIBLE customer service. For some reason there was a draft of really cold air right at our table and by the end we had all put our coats on because it was freezing. My mom tried to tell the chef about the cold air and he mockingly told her "oh, sorry?" By that time we all just wanted out of there asap and some guy (manager?) came and instead of apologizing for anything he just made dumb excuses and didn't discount our bill at all. That's 12 people, that will never be going back again. read more